Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Starwood Preferred Guest Information
As a villa property, we are unable to offer select SPG® elite member benefits including upgrades, Suite Night Awards, 4:00 p.m. late check-outs and Your24. In addition, due to limited restaurants and bars, some elite welcome amenities are not available. Also, in regards to Free Night Awards:
- May only book within 365 days of arrival
- Inventory may be limited
- Starpoints acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Starwood Vacation Ownership property.
Accessible rooms are available upon request. For booking assistance or more information regarding accessible facilities and services, please call the hotel directly.
Alcoholic beverage service is restricted to those 21 years or older with valid photo identification.
Connecting Room Policy
Please note that villa connectivity is possible between studio and one-bedroom premium villas only. These villas can connect only once, and it is not possible to connect more than two villas at a time or connect two villas that are in the same room category. All connecting rooms are on request and are not guaranteed.
Early Departure Policy
Guests who check out of the hotel prior to the scheduled departure date will be charged a penalty of 50% of one night's room revenue.
Early Arrival Policy
We invite you to check in after 4pm, Hawai‘i Standard Time, and request that you check out before 10am. However, if your arrival or departure time does not coincide with our schedule, the Front Desk will be happy to hold your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Extra Bedding Policy
The rollaway bed fee is 5 dollars per day. Guests that are paying an extra person charge will not be charged for a rollaway.
To ensure your stay is as pleasant as possible, and to keep your villa clean and comfortable, pets will not be permitted anywhere on the resort property. We also encourage you to leave your pets at home when traveling to Hawai'i due to the island's strict air travel and quarantine requirements.