Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly Bed® and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoods breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Starwood Preferred Guest Information
As a villa property, we are unable to offer select SPG® elite member benefits including upgrades, Suite Night Awards, 4:00 p.m. late check-outs and Your24. In addition, due to limited restaurants and bars, some elite welcome amenities are not available. Also, in regards to Free Night Awards:
- May only book within 365 days of arrival
- Inventory may be limited
- Starpoints acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Starwood Vacation Ownership property.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
Check cashing services are available to guests who present valid identification. There is a limit of $200.
Early Departure Policy
Guests departing prior to their scheduled check-out, which is confirmed at check-in, will be charged one night's room rate and tax.
Early Arrival Policy
We invite you to check in after 4pm, and request that you check out before 10am. However, if your arrival or departure does not coincide with our schedule, the Front Desk will be happy to receive your bags while you enjoy the surrounding resort facilities. For your security, keys will only be given to the individual with the reservation unless other arrangements have been made.
Extra Bedding Policy
If you're traveling with children, just let us know, and we'll make sure you have the cribs and highchairs you need. Rollaway beds are available in our large one-bedroom villas for a fee of just $5 per night (subject to change). Call Starwood toll free at (800) 325-3535 (U.S. & Canada) for more details or to make arrangements.
Gift Certificate Policy
To redeem your certificate please fax a copy of the certificate along with your name, address, phone number and selected choices to (407) 903-4302 or call 1-800-583-6170 extension #7.
All nightly rental guests enjoy a complete villa cleaning daily and a sheet change every third day, with the exception of rate plans that do not include service. Before booking your reservation, verify if your rate plan includes daily housekeeping service. Please inform us of any special requirements. Just call us directly at (760) 636-7000 or let us know at time of arrival.
In order to ensure your stay is as pleasant as possible and to keep your villa clean and comfortable, our policy is that pets are not permitted anywhere on the resort property. Allow us to assist you in finding one of the many kennels and pet boarding facilities in the area to best serve your needs. Please make arrangements prior to your arrival by calling Westin Vacation Ownership toll free at (888) WV-OWNER (986-9637) or direct at (407) 903-4635.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
The resort includes several pool areas for our guests enjoyment: an outdoor whirlpool spa a main pool, a family pool, and a flume pool with waterslide. All waterslides require that riders be a minimum of 48 inches tall. Partner riding is not permitted.
Take a deep breath. Do you feel invigorated? That's the effect of clean air, which you'll find in unlimited quantities at our resort thanks to our Breathe Westin® initiative. We're dedicated to providing a comfortable and healthy environment for our guests. Guests are asked to refrain from smoking in all enclosed public areas, including the villas. The balcony or lanai of the villa, if so equipped, is a designated smoking area. A fee may be charged to cover the expense of restoring the smoke-free environment of our villas. In addition, the resort observes local and state smoking ordinances that may prohibit smoking in some public places.