Westin Guest Experiences
Every aspect of Westin is carefully selected to create an emotional connection with our guests. Our sensory welcome greets you with warm lighting, beautiful botanical arrangements, signature music, and our calming white tea scent. Our Heavenly® Bed and Bath help you awaken refreshed and ready for the day ahead. Our SuperFoodsRx™ breakfast restores with delicious options rich in nutrients and taste. Explore The Westin Difference.
Starwood Preferred Guest Information
As a villa resort, we are unable to offer select SPG® elite member benefits, including upgrades, Suite Night Awards, 4pm late checkouts, and Your24. In addition, due to limited restaurants, bars, and room service, some elite welcome amenities are not available.
Regarding Free Night Awards:
- Reservations may be booked only within 365 days of arrival.
- Inventory may be limited, and blackout dates may apply during special events.
- Starpoints® acquired through conversion of a vacation ownership interest may not be redeemed for Free Night Awards at a Starwood Vacation Ownership hotel or resort.
Parking Garage and Hotel Renovations: March 18 - May 5, 2015
From March 18 to May 5, 2015, both levels of the parking garage and other areas of the hotel will be undergoing renovations. Guests will still be able to go through these areas while work is being completed. Please contact the hotel for more information.
Alcoholic beverage service is restricted to those 21 years or older (with valid identification).
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
Check Cashing Policy
We are pleased to provide check-cashing services when resort funds permit, valid photo identification is required. There is a limit of 100 USD per stay (200 USD for Starwood Preferred Guest Gold and Platinum members).
Early Departure Policy
Guests departing prior to their scheduled checkout, which is confirmed at check-in, will be charged one night's room rate plus tax.
Early Arrival Policy
Guests arriving prior to the standard check-in time may store their luggage and use resort facilities while they wait for their villa.
We are pleased to offer a limited number of rollaway beds and cribs, which are available in select villas. Please note that bedding is subject to availability and cannot be guaranteed. Fees may apply. Please contact the resort for more information or to make a request.
Facility Use Policy
For the safety of all guests, ski equipment may not be taken inside villas after use. Please use the Ski Valet to safely store your equipment.
All of our nightly rental guests are provided a complete villa cleaning each day and a sheet change every third day, with the exception of those rate plans that do not include service. Verify the rate plan before booking your reservation to see if it includes daily housekeeping service.
If you ever have special requirements, we're ready to assist you. Just call us directly at (843) 916-8855 or let us know at time of arrival.
All adults are required to provide a valid government or state-issued photo ID upon check-in. Additionally, keys will only be issued to individuals listed on the reservation unless prior arrangements have been made by listed guests and confirmed by the resort.
Late Check-out Policy
We regret that the resort cannot accommodate late checkouts.
Package Handling Policy
Guests may ship ski equipment and other packages to the resort prior to their arrival. Please note that in the Rocky Mountains, only third-party common carries will deliver packages to a physical address, the USPS will not. Fees may apply. Please contact the resort for rates and further information.
We regret that pets are not permitted anywhere on the resort property. Any violation of this policy will result in a fine based upon the General Manager’s discretion.
In keeping with our Breathe Westin® initiative, all resort villas and public spaces are 100% non-smoking. A 200 USD cleaning fee will be charged to any guest who violates the smoking policy.