For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
Políticas do hotel
We are pleased to serve alcoholic beverages to guests 18 and over.
Check Acceptance Policy
We regret that personal checks are not accepted as method of payment.
Connecting Room Policy
The hotel is pleased to offer a limited number of connecting rooms and villas for your convenience. Please make your request as early as possible, to ensure availability.
Please be advised that all room rates and charges are quoted in Euro. If participating in the First Currency Choice Program, billing is processed in the guest's home currency and is subject to the exchange rate of the credit card company.
Early Departure Policy
An early departure fee will be imposed on guests departing prior to their scheduled departure date. Fees will be 100% of their confirmed length of stay. This penalty also applies to guests who do not arrive on their scheduled arrival date. Please contact the hotel for further information.
Early Arrival Policy
To guarantee a room for early arrival, we request that you reserve the room for the day prior to arrival. Otherwise, we will do our best to accommodate requests based on availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds and cribs upon request. Fees may apply.
Facility Use Policy
It is our pleasure to extend the use of our pool exclusively to hotel guests and full, annual fitness members. Visitors are permitted only upon reservation for a daily charge of 140 EUR per person, which includes access to the pool and beach.
Family Plan Policy
During the months of May, June, July, August and September, additional charges for children apply. Only children 12 or younger stay for free in existing bedding with a paying adult. Rollaways, child rollaways and cribs incur extra charges. For additional information, please contact the hotel directly.
Gift Certificate Acceptance Policy
We are pleased to accept gift certificates and will do our best to accommodate guests’ requested dates for redemption. However, requested dates will be subject to availability at time of booking, unless otherwise stated on the gift certificate.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request and subject to availability. In the case of a late checkout before 5pm, a fee of 50% of the daily rate will apply. For checkouts after 5pm, the full room rate will be charged.
The hotel is pleased to store freight for our guests.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
Termos sobre cartões de crédito e de débito
Os cartões de débito e crédito serão autorizados no valor da sua estada durante o check-in, além de uma quantia para cobrir despesas inesperadas. Essa autorização manterá os fundos até o check-out, momento em que o montante implicado durante a estada será cobrado. Os valores autorizados podem demorar até 30 dias após o check-out para serem liberados pelo seu banco ou instituição financeira e o hotel não será responsável por quaisquer taxas ou encargos decorrentes.
Children under the age of five are served exclusively between 7pm and 8:30pm in our restaurant. Our Maitre D’ is available to help you in personalizing the children menu.
Please note that dinner attire is casual elegant; shorts are not permitted.
SPG Participation Disclaimer
Due to the unique nature of this property, SPG Award nights may only be booked through your local customer contact center.
Any Free Night Award nights for July and August are high season nights and include a standard room and mandatory full board. This requires a higher Starpoint cost to cover the mandatory full board. The Starpoint cost for 1 or 2 people is 140,000 Starpoints per night. The Starpoint cost for 3 people is 185,000 Starpoints per night.
On nights outside of July and August, full board is not included and a standard room is at 70,000 Starpoints per night.
We regret that smoking in public areas is not allowed. A limited number of smoking rooms are available upon request.
We require that all non-local residents please present a passport or identity card upon check-in.