Rated 1 out of 5 by Ad18 Bad Experience
Stayed 2 two days (17 - 18 Aug) with W Hotel and i am disappointed with the services provided from a world class hotel.
1) Issued Woo-Bar complimentary drink voucher
- I called and ask what time Woo Bar is opened until - Closed at 12 midnight on sunday
- Went down at 11pm - Was informed last order was at 11pm and closed for the day
- Enquired why it was different - Reception told me quote "Maybe not much Business, so close early"
- Went down the next day - Attitude was not pleasant at all when i showed complimentary ticket
- Only offered me the complimentary drink list - did not even bother to show me their menu
2) During check out - Did not even ask me on any feedback
- Did not ask offer information on how i was going to exit the place, end up i missed the shuttle bus out to Vivocity at 1220pm and the next bus is 2 hours later, had to take a cab back to Vivocity
3) Wanted to try out SKIRT - But was told that min dress code was covered shoes and no shorts - Was not informed of that before and nothing was being done to accomodate, simply was being turned away. I had to tour around the area to look for a place to celebrate my birthday dinner.
4) I came for a staycation to celebrate my birthday - None of your staff bothered, i was not expecting any presents of gifts, but I was told W hotel is suppose to "Wow" their customers, apprently i was disappointed that i spent my birthday here with W hotel.
August 19, 2014
Rated 5 out of 5 by bbwarmm Shutle Bus Services
More frequent shuttle services to and from Sentosa Resort - client can take Sentosa Express and shuttle even if not able to get on Vivo City.
Really a nigthmare to get on taxi in Vivo City at night
August 4, 2014
Rated 5 out of 5 by Thailandbob New Hotel, Great Experience
My stay at the new "W" hotel in Singapore was outstanding. The hotel has only been open for 2 months and the service was the same as I have experienced in more seasoned hotels. The staff is very attentive and do whatever they can to assist. The facilities and rooms are impeccable, mostly because they are new. The location is very nice, but do to the newness of the hotel, it can be difficult for taxis to find, at least over the next couple of months.
December 2, 2012
Rated 4 out of 5 Nice stay, nice hotel, disappointing breakfast
I stayed at W with my wife and kid for a weekend. Check in was fast and efficient, room was nice (even if the window was a bit dirty). The pool is great.
We were unlucky enough to be there at the same time than some yacht show, so restaurants were all booked and we ended up having room service, which was not bad.
The buffet breakfast on the other hand was sub-par in terms of food quality. The coffee was horrible, vending machine quality.
April 14, 2014
Rated 5 out of 5 by LisaM5867 Long Weekend Stay
Basis of Comparison for stay was another exceptional W hotel. W Sentosa met all my expectations and exceeded some also. Hotel was clean and worth its star rating. Staff exceeded customer service expectations, our needs were met and exceeded. Would definately recommend W Sentosa to anyone thinking of visiting Singapore. Location is great and a nice distance from the overly commercialised/retail section of Sentosa but close enough to visit them.
May 29, 2013
Rated 4 out of 5 by Hapi Room
Room has very good sounds and tv system.
August 11, 2014
Rated 5 out of 5 by Cori Another Great W
This new hotel met all expectations for a business visit. The staff called me by name and were friendly and always accommodating. It is a new hotel and everything was in great working order, breakfast was fantastic. My only minor comment would be that 50% of the rooms appear to have nice views while the other 50% do not. I got to overlook the entryway so I would definitely request an even numbered room which would face the pool and/or marina.
March 9, 2013
Rated 5 out of 5 by Lowflyingfox Excellent
I really liked the excellent service, room, and the quiet room and atmospheric beat elsewhere. The theme is fun and irreverent. Only issues: the Bose sound system required to operate the TV could be better explained. I had to make a call for help as I couldn't figure it out. Also, the shower door allowed water to flow out under it and that wet the bathroom floor. Minor issues in an otherwise excellent stay. This gem was worth the discovery.
March 8, 2013
Rated 2 out of 5 by Baby1610 Feedback
The customer service is good at the check-in and check-out area. The breakfast was not up to the standard of Starwood, No quality and cannot even fry an egg at the Egg section.(Tasteless). I ordered a fried rice (bland) , club sandwich ( burnt toast and burnt bacon) and a Phad Thai (Tasteless) for dinner. They should have QA at the kitchen before serving the customers. It is pricey no doubt but the quality is not worth paying for it.
March 17, 2014
Rated 5 out of 5 by AlvinP Great Stay
I stayed over at W over the weekend for the experience and to grant my friend his birthday wish. I am amazed by the room set up and its bold design and modern feel. The rooms were hi-tech, modern decor, great and most importantly clean. I was impressed by the services provided. I had stayed over at some of the local hotels and this proved to be the best experience ever. Perhaps the location and sea facing plays a great part. I did feel that I am out of country feeling. Stress free! Great feeling!
The large pool with floats provided gave us a great and fun time at the pool. I had the chance to upgrade from Wow Suite to Marvellous Suite as there was some fault with the bathtub. To me that was a great service recovery move and the Service Manager was insistence on the offer despite that I was ok with it. Impressed!!! I would be back again for sure.
May 21, 2013
Rated 5 out of 5 by platinumguest1 best family hotel in Singapore
This was our second time at the W Sentosa. Great rooms, spacious and comfortable. Great responsive staff who were quick to meet all my family's needs. Incredible pool with plenty of pool lounges and floating mattresses that my kids loved. Breakfast area is a bit busy but the food and ambiance is amazing. Can't wait to come back again. Thank you W Sentosa.
June 29, 2014
Rated 4 out of 5 by Candys Late check in
We have book 2 rooms. 1 room is check in around 2 30 pm. but the other room was only able to check in at 330pm.
August 6, 2014
Rated 3 out of 5 Hotel operator didn't even bother to get back to me, twice!
As a platinum member, the receptionist offer to upgrade my 8-day stay to a suite, upon check in. As no suits were available, they offered to try the next day, which I duly agreed.
Come the next day, when no one got back to me, I called the operator to enquire( not demand). Operator said she will check with reception and get back to me. No one called me back.
When I called to check again, about 2 hours later, another guy operator answered, and again requested some time to check with the reception.
Needless to say, again no one called me back.
Was I in the room when maybe someone called? Of course I was, until I decided not to wait any longer and left for dinner at 6pm.
What a let down. Beautiful hotel with totally crappy follow up service! Sigh
Another 6 more nights to go. Maybe, just maybe they will finally call. Just don't hold my breath waiting.
June 16, 2013
Rated 5 out of 5 by patrickusa beach
not crazy about swimming with dogs.
August 8, 2014
Rated 5 out of 5 by zhen Fantastic hotel with great facilities
Fantastic hotel with great facilities. Nicely decorated interior designs and great pools. Away room with private plunge pool just the right size for my toddler n family getaway for the weekends.
July 28, 2014
Rated 4 out of 5 by NBJ91 Great hotel except for the power shutdown
Stayed on the night when the hotel had a power interruption at the stroke of midnight until 4-5 hours later. Had to wash up in the dark as we just got back to the hotel. Nonetheless, they offered a complimentary night in replacement even though my girls might not be around anymore. But still, we did have a fair share of good rejuvenating moments during the day as well. Pool was great and i simply love the room layout/bed/scenery.
December 21, 2013
Rated 4 out of 5 by Cookies88 Staffs need extra training
1. One of the girl working in swimming pool was quite blur, maybe she was a part time staff. I asked if I can just take the toys, e.g. Water gun, float, because its our first time. She gave me a blur look, her answer was "what, what?"
2. The room cleaning only done around 5pm! That was after we went to SEA aquarium, the USS and went down for a swim. Short of staffs
3. Dinner time in the Cafe was good, only also short of staffs.
August 12, 2013
Rated 4 out of 5 by Candys Great Swimming pools and Room
Apart from the late check in we have a great room nice swimming pool.
August 6, 2014
Rated 5 out of 5 by Suwandi21 Fantastic Hotel
Good design, comfort room, and excellent breakfast.
August 6, 2014
Rated 4 out of 5 by MaximD revieW
Nice hotel, the interior (especially the rooms) is in an interesting modern design. A large area of the room, bath with window. There are all the necessary accessories. Friendly staff. Large pool. Parking for yachts. For breakfast I did not have time to try (I left the hotel early). A gym. The only negative, in my opinion - far from station Sentosa express. But it is because of the specific hotel - it's built for yachtsmans.
October 9, 2012
Rated 2 out of 5 by Hock882 Great Hardware Poor Software
Wonderful facilities and lovely building. Too bad the staff and service etc is so lacking. Beds are too soft as well as pillows, poor quality of sleep. Staff very inexperienced and some are downright rude, especially the restaurant manager at breakfast or seems to act as one (Indian guy dressed in black). Tried calling the whatever/whenever line, more than 10 mins still no answer. Tried a few times, in the end, had to walk down to the counter to get assistance. Was at the pool on Wednesday and only 1 staff present, had to dispense towels, take orders for food and drink, pump inflatables, poor guy was running round in circles. Waited 30 mins to get my drinks. Shuttle service to RWS is a joke, one way service every blue moon. Or wait for the sentosa shuttle which takes 35 mins to get to RWS from W. Got a great asset and location in Sentosa but very poorly executed.
November 29, 2013
Rated 4 out of 5 by MrsCheng This hotel is exclusive
We love the overall ambience in the hotel. The room was clean, comfy and spacious. Only slight issue is the airconditioning while we were sleeping. The temperature was not consistent and it seemed to become hotter in the middle of the night. Other than that, the service was great and we love the breakfast spread. We also enjoyed the pool.
June 25, 2014
Rated 4 out of 5 by Mike2727 Great Ambience
Great boutique hotel in a quiet corner of Sentosa.
Responsive staff, nice big rooms for 2. Has a Bose system with blu-ray player in the room.
However no nearby beaches within walking distance. You have to depend on the shuttle bus to to the activity areas in Sentosa.
Would be great if they provide some newspaper for the day.
June 30, 2014
Rated 5 out of 5 by Sue25 Great Location with lovely staff
The hotel is situated in Sentosa Cove away from the crowds in Resorts World. The marina is coming together with several restaurants already opened. The hotel pool is great with some lovely features such as the modern hammocks and swim up bar. Staff were very helpful and quick to respond to requests. My only criticism would be the restaurants could be improved upon with a good kids menu and some better thought out dishes.
February 13, 2013
Rated 4 out of 5 by MumToBe The best hotel with an amazing pool in whole of Singapore!
This hotel impressed us with its huge sprawling pool. The gym and hot jacuzzi whirlpool were also impressive. My family enjoyed the stay here a lot!
The pillows in the room were a tad too soft, the lightings in the rooms were funky varying from light purple to yellow hues. Everything in the hotel was designer made to the very detail from the lightings to the mirrors to the wall features. Overall a fun & memorable stay!
February 17, 2013
Rated 4 out of 5 by DJG64 W - staying at Zouk out weekend
Hotel is very nice, facilities especially the gym and pool area are lovely. We had dinner at the skirt restaurant which was very good. The one area for improvement is the staff - its abit hit and miss in terms of service, partially because the hotel is new. Most staff are really keen to help even if they don't know how, and there were really nice touches like the effort the guy went to for my latte at breakfast etc..
December 13, 2012
Rated 5 out of 5 by Lunnar01 W Sentosa Cove Singapore
The location and hotel were great. Jill who checked us in was very helpful and friendly. She is an asset to the hotel. She gave us information that made the orientation of the hotel and facilities a lot easier when we cheked in. Great that the pool was open 24 hours and we made full use of the pool during our stay. Would highly recommend to stay at the location if one is looking to spent a few day on Sentosa Island.
April 8, 2013
Rated 5 out of 5 by GMANS Great customer focus
Upon arrival I was immediately met and escorted to my room for check in. Luggage was right behind and from that moment forward i was addressed by name from those who met me on arrival.
Everyday I was acknowledged whether it was breakfast, waiting on the transfer bus or leaving for the evening. Everyone made me feel very special
June 24, 2014
Rated 5 out of 5 by TERNG Immaculate Property, Excellent Service
Superd Property with scenic Marina and Ocean View. Excellent Suites/Room layout with generous Balcony Space. Exceptional Pool and Fitness Centre. Rejuvenating SPA Experience - Must Try.
Awesome service staff across the board - Extremely Courteous and helpful. Tribute to Nancy & Jenny from Kitchen Table for their superior service attitude.
Strongly recommend this hotel. One of SPG best property not to be miss
January 3, 2013
Rated 4 out of 5 by Pence27 Good experience
The hotel was excellent really enjoyed the experience.
The only thing that was a little disappointing was the attitude of some staff. On a couple of occasions it was difficult to get some directions from the concecierge staff.
I was also a little disappointed with service from senior pool staff.
In saying that, I love the concept of the W experience and this will not stop me booking again at a W Resort soon.
January 5, 2013