Rated 3 out of 5 by KJ44 Paper Thin
Hotel was under construction and the walls were not well insulated between rooms. The rooms were very clean and the beds were extremely comfortable, but hallway and adjoining room noise was undesirable.
December 7, 2013
Rated 4 out of 5 by Tsunshine73 Fabulous place to Vacation!
We had a great vacation at this hotel. Plenty for the kids to do - they loved all the pools and having the beach just a few steps further away. I liked that you could find seats at the pool no matter what time you came down. I am used to jam packed places where people come down and "claim" seats as soon as the sun comes up. It was very nice and very relaxing.
December 4, 2013
Rated 5 out of 5 by SidB Great location and property
This is a great hotel with excellent pools. Great for kids. Food is reasonably priced, as well, specially if you use the Happy Hour deals.
December 5, 2013
Rated 5 out of 5 by Bartwc Hotel has great features
Clean and nice rooms. Friendly service and great location.
December 1, 2013
Rated 4 out of 5 by kjrinkside The renovation of the rooms and Pool Happy Hour
The room renovations are very nice. The room is refreshed and revitalized. My only complaint would be the former adult poolside happy hour. It used to be open from 7 - 9 with a nice happy hour to enjoy the Maui evening. I really hope that is added back once the renovations is complete.
November 29, 2013
Rated 2 out of 5 by zini One of the worst experiences at Westin!
This was my first time to Maui and I decided to stay at Westin Resort since it is part of SPG and I have stayed in other hotels which are part of SPG and they were good!
This hotel didnot meet my expectations atall. Room was really cramped, with cheap interiors, old fashioned, no basic amenities -- hair dyer, ironing setup were missing. Hospitality was the worst.. room was not cleaned up properly, refrigerator was stinking!
In short, I didnot feel like coming back to the room and I believe even a 2 star hotel has better rooms and services. I agree that hotel is in a good location (close to beach) but Westin really needs to improve their rooms to make guest comfortable
I wouldn't come back to Westin if I visit Maui again and would not recommend this hotel to anyone!
September 6, 2013
Rated 5 out of 5 by Coopie Great vacation!
After reading some pretty bad reviews on Trip Advisor, I was prepared for the worst (construction). Well we just got back yesterday (11/28/13) and WOW, what a great trip! Fantastic staff, service, pool, dive instructor, towel service, hospitality, great room...I can go on and on. We stayed in the Beach Tower and upgraded to a pool/ocean view instead of a view of Whalers Village. Well worth it! I heard ZERO construction while vacationing on our 10-day stay. We traveled with an 8 year old and he had a great time on the slide and pools. The staff was TERRIFIC. I'm not a reviewer by any means...and felt I had to based on the reviews I had read previous to my stay. Really the ONLY negative I could think of (and I read this before coming) was the size of the parking spots are tiny. We rented a mid size SUV and it was quite challenging to park. A few times we had to get in on the passenger side door to get out. So I wouldn't rent a full size SUV if you're staying at this hotel. However, in the whole scheme of things? Who cares! It was a great trip at a great hotel! They even delivered a birthday cake for my husband upon request. Great stay! Looking forward to coming back!
November 29, 2013
Rated 3 out of 5 by Traveller1200 Hellish Bed
The room in which I stayed featured a sofa and hide-a-bed. We chose this room on purpose for both the additional size, comfort of a sofa, and need for the hide-a-bed. The sofa appeared to be quite dated (although clean). But the hide-a-bed was a nightmare. It was perhaps the worst bed on which I have ever slept.
The mattress was thin enough to see through, and every underlying support structure made a deep and lasting impression on me throughout the night
I was so very disappointed with this room, and the cost of staying in this resort was so very high, that having such a poor bed was an incredible disappointment. It makes me seriously consider why the Westin was my choice.
Overall, this is a lovely resort, and Maui is so beautiful. It was just a very disappointing room
November 25, 2013