Rated 5 out of 5 by Mstol589 Great hotel
We had a wonderful stay at the St. Regis. The staff was friendly and caring. The view was amazing!!! Great place for honeymoon
July 23, 2013
Rated 5 out of 5 by Fonty Best Hotel on the Island (with its issues)
This is by far the best hotel on the island, but it should be for the price premium to other locations. Wonderful location in Princeville and a must-stay. But, it does have its issues. The reservation folks couldn't seem to put together my multiple reservations for points, points + cash and cash. That resulted in wrong charges and multiple trips to the front desk. Always resolved, but annoying. We also didn't get an upgrade given our Platinum status. Our room had a small view when in the past we received ocean view. Furthermore, the rooms are nice but dated. Maybe it is my sense of style, but they were not great rooms. On a positive note, the food was beyond great and the pool service improved greatly over our last visit. Just an amazing place.
July 23, 2013
Rated 5 out of 5 by Gigi2013 Uh-mazing!
When I decided to pamper myself, I had NO idea what I was in for. This place was simply amazing. The staff were so nice and wonderful. I have to give some compliments to some of the staff:
Flynn - at the Makana Terrace. She was my server on my first evening/dinner there. She was so friendly and welcoming, that I didn't feel alone. Which is a huge statement since I was traveling alone! And when I was chilly, she brought me a shawl that they have on hand for guests who need them. The next day, she wasn't even my server. But she saw me leaving and remembered me. She asked if I had silverware for my leftovers. And she went and got the plastic ware for me. Now that is service. Thank you, Flynn.
Jason - the bellman who took my luggage to my room on arrival. So friendly, and helpful.
Melchior - who helped my server at the Kauai grill the two nights I went there for dinner. He was so very sweet and thoughtful. And he remembered that I preferred ice in my water from the first night. He even warmed the bread for me on request. Made all the difference.
Diana - with housekeeping, who cleaned my room on my second full day there. Was a pro and gave me a good laugh. She also 'put up' with me staying in the room while she cleaned. (My words, not hers).
Michael and Luan - down at the pool/beach. Helped me to rent a kayak, and even remembered my last name that evening at dinner in the restaurant (Michael) and the next day at the pool again (Luan). Who does that? And how? It made me feel special and memorable. Thank you.
Each and every one of you brought smiles to my face. It was an experience I can't wait to re-live.
There was only one not so great moment and that was at the end of my second night/dinner at the Kauai grill. Anela, my server, dropped off my desert (to go) at my table. I tried to ask her if my other boxes were in there, but she was already moving away, having snatched up the check, and threw over her shoulder, 'yes, you're dessert is in there'. That was not my question. And I felt brushed off. Sad, since the rest of the meal was great, and, as I said, Melchor made all the difference. She didn't even stop long enough to make eye contact or let me ask my question. Luckily, the restaurant manager saw me with my second bag and walked me to the front where my dinner left-overs were also waiting. So there was really only one 'bad' moment throughout. But when compared to the wonderful attitudes, friendliness, respect, happiness and care displayed everywhere else, it hurt.
July 21, 2013
Rated 5 out of 5 by Bostondweller one of the best!!!
We stayed at this property prior to going to Poipu. The hotel was beautiful, inviting, and comfortable. The staff exceeded my expectations as to service.
The rooms offered breath taking views of the bay - but no balcony - with windows that you could open completely (sliding the screen back) to enjoy the sounds below and the fresh ocean air.
The service at the pool was spot on. We didn't sit at the beach but it appeared that everyone was well taken care of.
We got up early (6:30-7am) and walked the empty beach and waded in the water - very peaceful.
My only regret was leaving to go to Poipu :)
July 16, 2013
Rated 5 out of 5 by Toejanious This place is BANANAS!
As a platinum SPG member who's been to many many many starwood properties around the world, I can confidently say that this is one of my favorites, if not my favorite. The hotel is gorgeous, the island is amazing, the food is fantastic, the spa is awesome, and the service is second to none. Came here for my wife's babymoon and 30th birthday. My only regret is that I didn't stay longer. I cannot WAIT to go back.
July 15, 2013
Rated 5 out of 5 by Joe1234 A great place to relax
Great location...staff and facilities were top notch...lots of food choices....Makena Grill ..delicious breakfast choices daily (kids loved)...Kauai Grill food was outstanding..variety of choices..(portion sizes varied especially for kids which was a slight disappointment)...however impeccable service...overall a great place to unwind for a vacation and just decompress...sit on the beach..read...be pampered...highly recommend
July 15, 2013
Rated 5 out of 5 by DaniMcC St. Regis Service is Spectacular
From the moment the valet opened our door, to the moment we left, the service at St. Regis Princeville was spectacular. I can't say enough about it. We had booked a garden/mountain view room, but were very pleasantly suprised when we were upgraded to an ocean front room with a patio terrace. Our receptionist escorted us to our room, and we were very happy with it. We immediately headed out to the pool and again, the service was great. We loved the ocean front pool and easily accessible beach (especially with a child in a wheelchair). We go the kids room service, and headed to the Jean Georges restaurant for a fantastic meal. In the moning we called to request a late checkout and were shocked that they offered us until 4:00 p.m. - we spent the day at the pool and continued to be impressed with service standards...so many exceptional people we can remember by name. NO DISSAPOINTMENT HERE!
July 15, 2013
Rated 5 out of 5 by AMTrek Honeymoon Dream!
What a stay! The St. Regis takes amazing care of their honeymooners...The service was above and beyond! Rose petals on the bed, truffles, champagne, thoughtful notes...we were so tickled! The food at the Kauai Grill blew our minds and we had a blast at the dinner show. Thank you so much for the incredible hospitality.
July 13, 2013
Rated 4 out of 5 by Bevobob Overall excellent experience
Everything was excellent except the unavailability of ice to the guests without calling room service.
July 8, 2013
Rated 5 out of 5 by dmm3869 customer service was awesome
excellent stay over July 4th 2013. all staff and management met all out needs. Internet in the room was not working the entire stay. overall, very happy with the stay.
July 8, 2013
Rated 5 out of 5 by Lornce Helped make a baby moon we will never forget!
We stayed from Sunday June 30 to July 6 for our baby moon before our little guy comes, and St Regis made it so special - amazing service, from before the trip setting up reservations and recommendations to the valet, bellhops, front desk, concierge, pool staff, serving staff - all top notch and made our vacation so relaxing and stress free. The most beautiful views - I love this hotel!
July 7, 2013
Rated 3 out of 5 by JPM59 This hotel has work to do - as pretty as it is
Aside from the Jean George restaurant which was very good - the rest of the food on property was average or below. We stayed a week and dreaded having another lunch by the pool or yet one more meal on the terrace. The menu and food for the pool is dreadful.
We chose the highest priced Poolside Cabana for 3 days at $300 a day from 1pm to 6pm. The cabana was nice but the service was average. Perhaps you should compensate the servers something from what you charge the customer so they are more motivated.
Virtually every time I called the concierge, I couldn't get them on the phone and would have to walk downstairs to deal with them. This happend with many other departments including in room dining and housekeeping.
I was overcharged $225 for a bar tab on my final bill. I understand this happens, I get it,
but in light of everything else - it didn't sit well.
I would also suggest with the growning interest in quality brand Tequilas - that you try a lot harder to stock your bar - particularly the main bar upstairs. You have Patron and Heradura which in today's market is less than avearage and many travelers expect more. I could find a better selection at a below average bar anywhere is Southern California. I understand many of your guests are drinking mixed specialty drinks, but at the very least have a bottle of 1492 Don Julio on display and maybe two other quality brands.
And finally, I would have loved to have smoked one of my 3 cigars that i brought . However, we are relegated to " The Fort" which is essentially off campus without any comfort at all. I fully understand keeping smokers aways from non-smokers, but how about trying to have some sort of area where a smoker can sit down and enjoy a cigar or cigarette? Is that too much to ask considering the size of your property??
You guys have a lot of work to do in my book.
July 7, 2013
Rated 5 out of 5 by WPM3 5 Star Hotel at One of the Most Beautiful Places in the World
What a great convenience for those lucky enough to visit - the confluence of the natural beauty of the north coast of Kauai with a top resort which allows you to relax with every comfort and take advantage of many adventures. The facilities and staff at the St Regis are superb and the restaurant options delicious! Mahalo!
July 3, 2013
Rated 5 out of 5 by eflow12 View into Paradise
Waking up each morning and looking out at the bay and the mountains exemplified our stay; perfection.
July 3, 2013
Rated 5 out of 5 by Razo2 Vacation of a lifetime
We loved this hotel and the location. This was our first visit to a St. Regis hotel and our first visit to Kauai. We SAVED up for a junior suite and the butler service as we don't normally live the 'high life'. WHAT AN EXPERIENCE!! Loved Doug and Greg, they met our every need and with a smile and personality plus. I wanted to take them home with us when we left. The view from our room over Hanalei Bay was breathtaking. Everyday a rainbow over the bay greeted us when we awoke, sometimes even a double rainbow. We will never forget this experience. Thank you to the two best butlers Doug and Greg!!
July 1, 2013
Rated 5 out of 5 by NewlyWed2013 Almost perfect
My new husband and I were on our honeymoon and our stay at the St. Regis was almost perfect. First, I’ll tell you what we loved. This is a beautiful hotel in the best location on Kauai. The view from our room was absolutely breathtaking! I was taking pictures of that view until we left. We arrived at the hotel at night and didn’t get to see our view until the morning – and let me tell you, that was a treat! And just when you think it can’t get any better, out comes a rainbow! Yes, this island gets a lot of rain but it never interfered with our plans as it usually rains at night/early morning. We still had plenty of sun. Plus, the rain is what makes Kauai so beautiful and lush! The food and drinks were also very good. We were especially shocked at how good the pool food/drinks were. The hotel lobby has live entertainment every night which we thought was a nice touch. We had dinner in the lobby bar the first night as we got in pretty late and everything was great; the music, sushi, burgers, and wine all hit the spot after our long flight from Chicago.
The service at the St. Regis could improve a little. Don’t get me wrong, for the most part it was great, but this is a 5 star hotel people. Let me first say, the housekeeping staff was awesome! Also, the pool staff was very attentive and friendly. The line to the concierge, however, would ring and ring and we would have to leave messages and wait for a call back. I wouldn’t mention it, but it seemed to happen every time we called. Another issue, albeit a small one, was that we called to see if someone would bring us a bucket of ice to chill a bottle of champagne while we were at the pool. When we got back to the room the bucket of ice was there as promised but the bottle of champs was sitting NEXT to it and not IN it. Now, maybe there was some miscommunication on our end when we made the request but it was pretty obvious to anyone looking at the situation that we wanted the bottle of champagne to be in the bucket of ice. Like I said, not a big deal, but ruined our plans slightly as we had to wait until the next day to enjoy the champagne as we didn’t have time chill the wine before our dinner reservation.
All things considered, we HIGHLY recommend the St. Regis Kauai. We are already talking about coming back next year!
June 25, 2013
Rated 5 out of 5 The best Kauai experience 2nd only to Kauai's natural beauty!
The true value of the St. Regis is its team. We have traveled all of the world and have never experienced such sincere hospitality and professionalism. The team provided excellent recommendations to maximize our 4 day stay and supplemented that with impeccable service! We truly cannot wait to return just to be spoiled by the entire staff.
June 20, 2013
Rated 5 out of 5 by fjbfm great location with equally great service
great location with matching great service
June 20, 2013
Rated 4 out of 5 by DoctorJoshi Terrible breakfast options!
The breakfast choices were terrible and the same bad options everyday. The service was excellent but having the same bad menu every morning was too much to handle. When you pay $500 per day , you expect better breakfast options.
June 19, 2013
Rated 5 out of 5 by Lisa8733 above expectations
The St Regis Princeville went above and beyond to make my stay fantastic! From the pool guys, to the concierge, the bellman, the front desk, the housekeepers, to the valet all made our stay more enjoyable. The food was beyond anything I have ever had at a resort. The spa was pricey but worth every penny! Thank you for making my 10th anniversary a week to remember. I will definitely recommend the St Regis to family and friends. One day we will find our way back to the St Regis. Thanks again! Happy Customer
June 19, 2013
Rated 5 out of 5 by BigKahuna Exemplary Staff and hospitality
Our trip was a combination of business and pleasure - business for me and vacation for my spouse. In both cases, the service and hospitality at the St. Regis was unmatched.
Special thanks to Mr. Sgarbi and his team for "personalizing" our stay and making our visit to the island of Kauai a very memorable one.
June 17, 2013
Rated 5 out of 5 by Topshelf1 This hotel is outstanding
We spent the last 2 nights of our vacation here, and loved it. The rooms, the service, the pool, the beach (especially the ability to snorkel right on property) and the food were all exceptional. We cant wait to return.
June 17, 2013
Rated 5 out of 5 by santri1969 Wonderful St Regis experience
We were at the St Regis Kaui everyday due to excellent beach access. The facilities are great, staff very welcoming and the hotel gorgeous. We had a fun relaxed time with family. Highly recommended.
June 13, 2013
Rated 5 out of 5 by Kauai612013 AMAZING!!! We will be back!
We just celebrated 4 nights of our 11 night honeymoon at the St. Regis in Kauai and wish we had booked the entire trip here. The views, rooms, and staff are all amazing! We will be dreaming of our time here until we return. The pictures on-line do not do the hotel justice.
June 11, 2013
Rated 4 out of 5 by Unothedish Amazing staff!
PRO-By far the most attentive staff we have encountered. All employees went above and beyond our expectations to make our stay enjoyable.
CON-The restaurants are over priced and lack quality in their dishes. Pool bar had limited menu during our stay. SPA was also overpriced and the quality of the services provided were lacking for a 5 Star hotel.
June 11, 2013
Rated 2 out of 5 by Neil7512 Found areas lacking...
We came for a family wedding & were beyond excited to stay in what is considered to be one of the "most lavish, beautiful & best service hotels" in Kauai. Unfortunately, we had numerous problems with our stay. The biggest problem of all was that our room air conditioning did not work-- it pushed out semi-cool air that did not cut the humidity nor cool the room. We checked with others & their room cooling units worked wonderfully compared to ours. When we notified guest services about the problem, we had a technician come in to "fix" the a/c unit. Unfortunately, this song & dance continued to go on for the 5 days/4 nights we were there. The hotel was apparently completely booked & we could not be accommodated in any other rooms. Instead, they gave us 2 circulating fans to help move the air & were given a mini box of chocolates for our troubles. When we were finally given the option to move rooms (the day before we left), it was basically a downgrade, moving to a room without even a balcony. Then the manager said we would also receive a cold bottled beverage for our troubles-- the bottle never appeared in our room. We also had a phone that had a dead battery & continued to beep until fixed & our mini refrigerator barely kept our waters cold. Also, there was an incident in the spa where my fiancee got burnt getting her hair done for the wedding. After all this back & forth, the concierge knocked off $150 of our total bill-- not much when you pay over $450/night! While the view & location was beautiful (the wedding was amazing), the food was less than memorable for the prices & unfortunately the service in general at the hotel (especially when we never got that chilled bottle from the manager) definitely left us unhappy & wanting to look elsewhere for our next visit.
June 7, 2013
Rated 5 out of 5 by RoadWarriorCT Hospitality Personified
First of all, St. Regis Princeville could quite possibly be located in one of the most beautiful spots in the world! While the view, ambience, accommodations, Spa, and restaurants are world-class; it is the concept of customer service personified by each and every member of the staff that truly sets this hotel apart.
At each and every turn my needs, wants, and requests were not only provided, but many times the staff proactively anticipated what I needed even before I did! A must-stay destination for every bucketlist!!
June 7, 2013
Rated 5 out of 5 by Lisa84 Absolutely Fabulous!!!!!
This was the perfect experience for my family and I....so accomodating, welcoming from the time we arrived, helpful beyond any other establishment we've been to and so classy and professional. It was truly the ultimate experience and we would not hesistate to stay there again. BRAVO!!!
June 5, 2013
Rated 3 out of 5 by Fairyqueent Disappointing Honeymoon
We had very high hopes and expectations for this hotel, and decided to spend our honeymoon here. All of the staff with the exception of the front desk people were wonderful. The front desk service could definitely be improved. We arrived at the hotel at 3pm to learn that our room was not ready yet. The front desk lady said she would call us once the room was ready. Check in time of 4pm rolled by, still no phone call. 4:15 - still nothing. The pool bartender overheard us talking about it, and nicely offered to call the front desk to check on our room. It was ready, but geez thanks for the call.
We also had let the hotel know it was our honeymoon. There was no acknowledgment from the hotel of this special occasion. Any small gesture would have been appreciated, but sadly there was nothing.
Food and drinks - super overpriced. Pool area - it was like a kiddie pool and playground with kids screaming and playing, not our idea of relaxation. Rooms were clean but very dated. When you are paying these kinds of rates at a hotel, this hotel will leave something to be desired.
June 2, 2013
Rated 2 out of 5 by Julia99 Terrible Service
This rating is for the Makana Terrace in particular. It was the slowest, most inattentive service of any hotel restaurant I've been to. It was 10 minutes before we saw our server, another 15 minutes until we had a chance to order. It took 10 minutes for the server to take our bill. With menus still on our table a different server brought us another tables entrees. It was clear that the problem was a poor distribution and training in staff. There were only two servers working but at least 4 assistants who were only able to pour water and serve bread. In addition to the service the food was not prepared with precision. I requested that my filet be cooked medium rare, and it was served medium well -- tough to cut with my regular knife -- no stake knife was provided. A truly frustrating experience and not what one expects from a St. Regis hotel.
June 1, 2013