Rated 4 out of 5 by Leslie15 Our stay was most enjoyable
Having stayed in the Royal Hawaiian over 20 years ago it was wonderful to find that the look, style and service were as I remembered. It is has retained it's classic feel while offering modern ammenities. The lobby, restaurants and rooms are beautiful and the staff for the most part goes out of their way to make your experience memorable. It was disappointing to be charged separately to use the beach chairs and umbrellas. This should be built into the daily resort fee.
November 22, 2012
Rated 4 out of 5 by Marie77 Beautiful stay at a lovely hotel
I would have given this hotel a 5 star rating, if it weren't for the bathrooms. We stayed in a 2 bedroom/2bathroom suite. The suite for lovely and huge. There was plenty of closet space and the staff went out of their way to make us feel welcome. For such a large room, I expected a comparable bathroom. The bathroom was very small in both rooms. There was very little room to room or for toiletry items. I usually did my makeup in the room. This is my only complaint.
January 8, 2013
Rated 5 out of 5 by Aussiegal Another great break in Paradise
This was our third stay at the Royal Hawaiian and we weren't disappointed. We had a very comfortable king size room overlooking the gardens and which was very private. The bed was the best we have ever slept in and the pillows were fantastic. The staff were excellent and we enjoyed our breakfasts each day in the Surf Lanai. We also ate at the Mai Tai Bar and at Azure, their wonderful seafood restaurant. We are hoping to return again in the not too distant future.
October 31, 2012
Rated 5 out of 5 by vols94 Old Style Experience
We selected the Royal Hawaiian for the Art Deco feel and it delivered on that. If you need a big modern room or a large bathroom this is not the place for you. The dining is limited but Waikiki provides plenty. Property seems isolated even though it is in the heart of Waikiki and the beach is right out the door. The staff is attentive and the management of needs was excellent.
September 17, 2014
Rated 4 out of 5 by Susie It's still the people
After years of returning to The Royal, we find that no matter what it's the staff that make all
the difference. The facility, surroundings, and view are great too, but the friendly and warm staff make it feel like we are returning home.
Once we sit down at the MaiTai Bar, it's Susan, Derek, AJ, Vince, Kekoa, Reid, Nicole, Chris, Bryden, Shane, Cheryl, Candido, Peter, Kui...they are the ones who make this place special! No other hotel in town is like it!!!
March 9, 2013
Rated 5 out of 5 by coronabeer Looking forward to my return
Stayed here in December 2010 after stopping by for drinks only in 2009 at the Mai Tai Bar and vowed to return and stay! My experience here was outstanding: the Mai Tai Bar - my second home. Seriously, the best anywhere. The bartenders were amazing; however, Reid makes the best Mai Tais ever and Susan is an outstanding representative at Mai Tai Bar too.! Dinner at Azure: simply the best food and service. WOW. I love every aspect of this hotel. Thank you!
February 9, 2013
Rated 5 out of 5 by CountessLyn Memorable anniversary vacation trip
The Royal Hawaiian is all I would expect in a hotel...beautiful with the 1920's look and yet thoroughly modern and updated beautiful rooms, lovely lobby décor (I specially love the rocking chairs overlooking the garden), beautiful lush & verdant gardens. The hotel crew are all wonderful with just the right amount of friendliness and professionalism. Starting with check in staff with a lei for both my husband and me plus the refreshing welcome drink, housekeeping staff to the crew at the Surf Lanai where our server Wynn was so nice & friendly. And at the Concierge desk Laurie Ann & Sidney were very helpful in sorting out my transportation snafu. I salute all your personnel for a job well done and making our 30th wedding anniversary vacation at the Royal Hawaiian truly memorable! Aloha and mahalo Royal Hawaiian Hotel! See you next year!
September 28, 2013
Rated 5 out of 5 by Chipper36 Simply the Best!
When you close your eyes and think of Hawaii...visions of calm gardens, palm trees swaying in the tropical breeze, and an ocean with multi shades of blue fill your imagination. Add to that a historic hotel of magnificent beauty where the staff is attentive, respectful, and filled with the warmth of AlOHA.....and you have PARADISE! The Royal Hawaiian Hotel is the closest you will ever get to a place where your imagination is out done by reality!
July 31, 2012
Rated 5 out of 5 by Daoly Great Location and Service
Location of the Hotel is fantastic, with the beach on one side and restaurants and shops on the other side. Service of the staff is great. The room was spacious, with separate dining and living area, walk in closet, 2 TVs, coffee making facilities, sink and fridge. Free 1 hour international calls daily save us roaming charges. The banana bread given on arrival was delicious. Shops at the hotel had nice stuff. Perfect stay if one can afford it.
August 27, 2012
Rated 5 out of 5 by Roz39 grand hotel
Beautiful facilities. Spacious room. Luxurious linens and bath supplies. Beautiful views. Great location on best beach, close to shopping and dining
October 16, 2014
Rated 5 out of 5 by jwil8966 Beautiful hotel
Beautiful hotel, lovely grand proportions, wonderfully located on the beach at Waikiki.
Also nice and quiet as it is set back from the street. Two minor bugbears - resort fee was poor value given that internet is free at most hotels trying to compete these days, and the concierge/front desk was understaffed (there was ALWAYS a wait regardless of the time of day I tried to get service - I got around this by getting served over the phone, much quicker!). The valet parking was useful to us, but our traveling companion didn't have a car and still paid. Otherwise, everything else on the list was not particularly desired. The other minor annoyance was the fact that there was only 1 small pool/hot tub onsite and it closed at 6pm - a little sad, fortunately I was busy enough shopping, eating and sight seeing to not want to spend a lot of time poolside!
January 29, 2014
Rated 4 out of 5 by Jack47 This hotel is an oasis from busy and noisy Waikiki
The approach to the hotel is picturesque. The ground are magnificent and the hotel decor is fitting to the tranquility that is Hawaii. However, the service is spotty. Check in was long and tedious. The room cleaning staff was fantastic. However, the dining staff needed training and lacked efficiency. Valet service had good and bad days..Room service was excellent.
Overall, the hotel tried to personalize your visit and make you feel at home.
January 25, 2013
Rated 3 out of 5 by Christine Not worth the cost
Beautiful grounds, but Not worth the money. Service was so-so, most of the staff seemed like they wanted to do the minimum of what they could get away with (with a couple bright exceptions). Rooms were not as clean as expected. The beach is so crowded and had more rude people than I have ever seen in one place at one time. Overall, did not even compare to other 4-5 star facilities that I have been to. Nothing really that special about it.
January 27, 2013
Rated 5 out of 5 by Malie56 Impeccable service
The bell desk, housekeepers and Mai Tai Bar staff made our stay beyond memorable. Kawika, (bell desk) approached us right away and helped us with our bags while we checked in. He remembered that we were celebrating a birthday throughout our entire stay and would always ask how we were doing with a smile. Susan, (Mai Tai Bar) was so friendly and made the last day of our stay-cation most memorable with so many laughs, good food and drinks.
July 30, 2012
Rated 3 out of 5 by Ruby717 Well, it's beautiful?
The hotel is gorgeous, all the staff is very nice. But in our three day stay this is what happened:
Our TV broke, our garden view was a pink wall view. Five feet from our window was a pink wall. Really? Internet only worked part time. There was a disturbance on our floor during the night. There was a disturbance in the garden area that same night. couldnt see what it was because of the pink wall. We needed our car early morning for our trip home. They assured us it would be there, it wasn't. We had to track down a valet to get the car. At 4:30am? And, a small thing I know. We never got our banana bread welcome basket. We "reminded" them about it twice. Got two guarantees that it would be there but never got the basket. We had a room key "die". Another trip downstairs for that.
I guess we expected more. But it's beautiful and the people are very nice.
February 5, 2013
Rated 5 out of 5 by Drake4519 Timeless beauty
Grand hotel right on Waikiki that manages to simultaneously be in the heart of all the sights and be a perfect oasis. We were greeted with a delicious hibiscus tea cool beverage that was simply sublime. Our room was well appointed and large. Our only disappointment was the pool felt cramped nonetheless with Waikiki beach as your disposal we didn't mind the pool at all. Overall a wonderful hotel with great attentive staff. A true gem.
October 16, 2012
Rated 5 out of 5 by mezza amazing service
this is the best hotel we have ever stayed in beautiful clean rooms every day amazing staff that went beyond their duty to ensure that everything was perfect fantastic restraurnt on site that would happily modify menus for us beautiful gardens and an amazing view from our tower room we woke up every morning and could see the beautiful beach from our bed
amazing hotel with lots of history !!!!
August 9, 2014
Rated 4 out of 5 by Omotaro Luxury and Romantic
We are 2 adults and 2 children (6 years and 3 years).
Our room was Royal Tower Loft Sweet.
We requested two beds and an extra bed, and they kindly set them to the room.
The room had two shower rooms and two bathrooms. The room has a large veranda.
The breakfast of Surf Lanai was so nice. You can select many from the menu. My recommendations are waffle or eggs benedict. Mai Tai bar was also nice.
August 5, 2014
Rated 5 out of 5 by Patsy28 Beautiful Location
We chose this hotel from Ubookit.com and were very happy with the selection. We were pleasantly surprised with the history of the hotel and we thoroughly enjoyed our stay. There is plenty of shopping and restaurants within walking distance of the hotel. We were there through Christmas and found a Catholic Church within a 15 minute walking distance to the hotel. The staff was excellent and helped us with whatever needs we had.
December 30, 2013
Rated 4 out of 5 by Curly14 Better last time
Love this hotel, love the location have been here two other times and had better experiences, but that said I will be coming back.
Just a few issues with noise and some of the beach and pool staff not so friendly this time but that won't stop me coming but as it is a wonderful hotel/ resort with a touch of class..
September 15, 2014
Rated 4 out of 5 by Tonia This hotel has excellent service
Our family of four spent a week at Royal Hawaiian in the "Historic Wing." The service and friendliness are beyond compare. The check in process started by sitting at a large desk and promptly receiving a cool towel, refreshing drink and sweet treat! We had our own nightly family games in the Coconut Grove. This is what "old" Hawaii must have been like, no hussle and bussle. So relaxing! I only wish our room had a balcony.
September 1, 2013
Rated 4 out of 5 by rgodinez Beautiful/ Historical Hotel You Must See
We had a wonderful experience at the Royal Hawaiian. The resort (historical wing) is beautiful. It's like stepping back in time but with modern amenities. You are steps away from the famous Roy's (a must for dinner) and shopping. The staff was more than friendly and helpful. The Mai Tia bar is great place to relax, have tasty drinks while watching the sunset...steps from the beach. The bartenders are fun and entertaining.
August 18, 2013
Rated 3 out of 5 by YS98 Hard to find the location of the hotel
I drove to find the hotel at night, but could not find it for the first time. Although I used my GPS, but it also did not tell me where the hotel was located. I drove around the area for about 20 min and finally find it after asking a question to some walking people.
If there is a big traffic sign to be noticed easily at night, it will make easier for people to find the hotel and get the hotel more attractive.
June 18, 2014
Rated 2 out of 5 by JJ65 Things have changed
3rd visit, 1st since renovation. Stilll an oasis of tranquility and beautiful hotel, lost ambiance of bygone era present prior to renovation. No more room amenities such as slippers. AC in room was not adequate & maintenance could not provide more. Hotel did not follow-up to see if concerns addressed. $36 per day resort for nothing applicable + add'l $40 for beach umb. & 2 lounge chairs p/d, previously part of tariff.
October 5, 2013
Rated 5 out of 5 by Deb81 A dream family holiday
The staff at the Royal Hawaiian go above and beyond from housekeeping to management. You never walk past a staff member without a friendly Aloha. Our suite was spectacular and serviced each day to prestine condition.
The staff were very accommodating and welcoming to our young children and made an effort to get to know them and always very attentive to their needs. Mahalo Royal Hawaiian, we can't wait to come back.
October 22, 2012
Rated 5 out of 5 by JeanetteAl The luxurious and elegant Royal Hawaiian Resort at Waikiki
The Royal Hawaiian Hotel and Resort on Waikiki beach emulates pure luxury in every sense of the description. The fine dining, Mai Tai Bar, pool, spa, beach lounges, luxurious lounges, shops, tours, Consigier service and especially our room made our vacation exemplary and memorable. The hospitality and service were superb. Mahalo!
September 3, 2014
Rated 2 out of 5 by JMBB Dissatisfied
Our daughter was our guest on this trip; however, the bill was issued in her name and placed under her door. This should not have happened. Had trouble with our air conditioning the first few days in that it would not shut off when it reached the desired setting -- we had to open the lanai door to make it stop. Tech who visited our room told us that was how it worked. First two nights were most uncomfortable.
March 7, 2014
Rated 4 out of 5 by TauckTour4 Insufficient nunber of available chairs around pool. Great views of ocean but the room size was disappointing considering the price of the room.
Totally inadquate number of available chairs around the pool. The Beach Boys were very helpful but folks were putting towels on chairs by 6:30a.m. to hold them and then not using them for quite a while. Thus, a big disappointment unless you wanted to pay a high price to rent chairs on the beach. As indicated, fantastic view of the ocean but the rooms were definitely not 4 or 5 star quality in terms of size.
March 4, 2014
Rated 1 out of 5 by Andi115 Royal Hawai'i (Pink Palace)
I had great customer service. The concierge, Sidney, assisted me and my son make reservations for excellent tour packages; Chester, offered me great service in the restaurant. I was also very impressed with the bar tender who was able to help me make meal selections. I had a very positive experience with the Pink Palace and I will recommend it.
August 23, 2014
Rated 5 out of 5 by Cruzer57 The Royal Hawaiian,Waikki meets all your expectations
This is our second trip to the Royal Hawaiian, we enjoy staying here because of the GREAT staff and the OUTSTANDING housekeeping. This Majestic Hotels grounds are kept groomed daily. It's central locations has you in walking distance to all types of dining and shopping. I just can't say enough about how pleasant and helpful the staff are. My wife and I Highly recommend this Hotel and we will be returning.
February 26, 2013