Rated 5 out of 5 by Bond007 The best staff anywhere
My wife and I just spent the best time at The Saint Regis Princeville Hotel that we have ever spent anywhere. What really stands out is how genuine the staff is. The staff really enjoy being helpful, and friendly. Everyone is always smiling and working. They are so helpful, its like they read our minds.
May 15, 2013
Rated 5 out of 5 by DKSBH WONDERFUL, WARM & RESPONSIVE STAFF
WHILE I HAD A PROBLEM THE FIRST EVENING IN A RESTAURANT IT WAS ANSWERED QUICKLY WITH ROOM SERVICE AND A REPARATION WHEN DINING THERE A FEW NIGHTS LATER
March 16, 2014
Rated 5 out of 5 by primadonna delightful stay
We really enjoyed our stay and will remember it for years to come. For some rooms it is a long trek to the beach/pool but just think of it as exercise to work off those beach cocktails--yummy. A FULL service hotel with lots of little surprises. On property food and beverage is on the expensive side.
September 24, 2013
Rated 5 out of 5 by BellA2U Amazingly kind Staff
Kieipo at the pool, Ryan at the concierge, and Liza and Jimmy in the kitchen are a phenomenal Aloha welcome and help! They are the Best!
March 16, 2014
Rated 3 out of 5 by KCDS Beautiful location, charmingly and confusingly ... old-school
I loved the beautiful location, the view from the room, and the hotel itself. We appreciated the help from the concierge staff making dinner reservations, the pool is beautiful, and the beach access is great.
The food and drinks at the hotel had highlights and lowlights. Highlight: delicious cocktails, lowlight: snack mix of peanuts and crackers -- not quite as classy. Highlight: breakfast eggs benedict with delicious luau-style pork, lowlight: the sad asparagus and flavorless tomato next to it. At this price, we expected everything to be tasty. Why put those tomatoes on the plate?
The biggest problem with our stay was that someone had tried to arrange a gift card for dinner at the St Regis us upon arrival at the hotel and it took about five different interactions to finally get it settled. We didn't even care that much about it, so we would have appreciated it if all the information could have been gathered at check-in, and then we could have just forgotten about it. Part of the problem was that a fax hadn't gone through. (Who still uses faxes?)
All in all, we enjoyed our stay, but would stay next time at a slightly less luxurious place, where our room would have a balcony, our own kitchen, since we wouldn't really miss the extras like the turn-down service and valet parking.
April 3, 2014
Rated 5 out of 5 by Peet St. Regis, Princeville, great even in the rain.
Superb location, with incredible views of the mountains, the ocean and sunsets. When it rains, hidden waterfalls appeared magically on the dramatic hilllsides. Staff members were great, responsive to all requests. This was our seventh trip, and it certainly will not be our last. Very memorable.
May 6, 2013
Rated 5 out of 5 by JackR81 Everything and more...a fantastic hotel.
The Resort, staff, facilities, pool, restaurants, room, etc., etc., were everything we expected and more. Kauai is one of the most beautiful places on earth and the St Regis Princeville is one of the finest resorts on earth. We plan on visiting the St Regis Princeville on a yearly basis.
November 7, 2013
Rated 5 out of 5 by VisitorsFromMaui Incredible Service.
Great weekend escape from Maui! Impeccable rooms, service and views made this resort our new favorite on all of the Hawaiian Islands.
When we arrived we were greeted by Manager Marc Pittman who truly embodies incredible customer service. Thank you to Marc for really sharing the aloha.
November 11, 2013
Rated 5 out of 5 by sherri1 Exceptional customer service!
Each time we asked a question, every staff member, without exception, would ask if there was anything else they could do for us. Whenever possible, they called us by name.
Probably the best hotel service I have had.
The property is beautiful and very clean.
I highly recommend this property!
March 22, 2013
Rated 5 out of 5 by Lisa84 Absolutely Fabulous!!!!!
This was the perfect experience for my family and I....so accomodating, welcoming from the time we arrived, helpful beyond any other establishment we've been to and so classy and professional. It was truly the ultimate experience and we would not hesistate to stay there again. BRAVO!!!
June 5, 2013
Rated 4 out of 5 by mcdsl Great hotel
Had a great stay hotel was very nice. The entire staff was exceptional through out the hotel. everyone was so polite and helpful. The only service that was disappointing on more than one occasion was the outside bar staff. (Bartender and servers) Would definitely recommend this hotel.
October 23, 2012
Rated 5 out of 5 by Carm47 This hotel has excellent Customer Service
While spending our time at the St. Regis Princeville, with the Mercedes-Benz YES winners this past week, we had the pleasure of being treated with by far the BEST customer service from any hotel we have ever stayed at. Thank you for a wonderful experience which we will not forget.
March 27, 2013
Rated 4 out of 5 by DrDre Great view/location. Hotel needs updating
Incredible location. Hotel needs updating. Bell staff was excellent. Wait staff needs improvement. Shuttle service to golf course needed. All menus need improvement.
March 3, 2014
Rated 4 out of 5 by Stefan2803 Good hotel in Kauai
Great location, rooms are clean and offer sufficient space. Pool and whirlpool are very nice. The staff in reception and concierge are extremely helpful. However the staff in the restaurants and at the pool could improve on speed of serving and smiling.
January 7, 2014
Rated 5 out of 5 by Pamelot1 beautiful hotel
This is a beautiful hotel, situated on an incredibly beautiful site. Staff is helpful and friendly, and almost all needs can be met on hotel grounds, if desired. Hope we can stay there again.
February 19, 2014
Rated 4 out of 5 by klulow Beautiful but lacking
First and foremost the resort is very beautiful and much though has been put into luxury. However on this such experience it was already playing behind the 8 ball. We had such a horrid experience with the prior two Starwoods resorts that we had a sour outlook coming here. I must say that for the most part the service was great but then other times it lacked greatly. We had horrible experiences down by the pool with getting service and the complete lack of control of children. We spent far to much money to have to deal with the daycare you call a pool. There is no place to escape from the chaos. The beach, the pool, the lobby.... Not only that but we were denied usage of the pool do to a child defecating in the pool. In return for our $800 a night use of the resort we were given 500 points in compensation for our inconvenience. Yes its a nice resort but I dont think I would waste my money again for the over priced day care you run. I have been to far better maintained beaches and grounds. I would not recommend nor would I stay here again.
January 4, 2014
Rated 5 out of 5 by SouthAfrican Stunning -
Absolutely stunning - we celebrated our 33rd wedding anniversary - welcomed with a chilled champagne in our room. The rain was disappointing - but we made the most of every moment of our stay. The room was so luxurious and comfortable. Wished we could have stayed longer!!
December 19, 2011
Rated 5 out of 5 by DrD1 Great hotel
Excellent location, great service, the meals at the Kauai grill were excellent. The ocean front rooms have a great view. The hotel had organized a 4th of July party at the Makana terrace. It was great. Recommend the hotel for further stays. Good snorkeling for the kids.
July 21, 2012
Rated 5 out of 5 by kona Beautiful Hotel & Location
Beautiful hotel on Hanalei Bay. Pool service is fantastic and outstanding. These people know customer service !
March 11, 2014
Rated 5 out of 5 by GenX Beautiful location
The location could not be more perfect. It has the most amazing views in all of Hawaii, and is convenient for all of the activities available in the North Shore of Kauai. The rooms are brand new and very nice, and it is definitely top of the line in every respect.
December 6, 2011
Rated 5 out of 5 by DrJO This hotel has the customer experience down to a science!
The hotel setting is exquisite! The rooms are appointed to a tee. The service is outstanding. The views are spectacular. The butler service is beyond belief. The best experience a vacationer could ask for. Dr JO, a Road Warrier who knows her hotel experiences
October 16, 2013
Rated 5 out of 5 by wmartin222 Exceptional
We would stay here again without question. Views were spectacular from hotel lobby, room--everywhere. Service was very good--breakfast was exceptional. Highly recommend to anyone who wants beauty and comfort
February 1, 2014
Rated 5 out of 5 by Chrissycat08 Hands down the best hotel we have ever stayed at
From the moment we arrived, we were treated with everything you would expect from a 5 star hotel. The service was phenomenal, the meals were outstanding, and we highly recommend this hotel for anyone who wants to vacation in the north shore. We will back soon.
September 9, 2013
Rated 5 out of 5 by BJP0298 Outstanding service, food and beauty
The service was among the best and most personal that we have ever received at any hotel. The butlers were superb, friendly and helpful. The food at Kuaui Grill was fantastic - as was the service. The setting overlooking Hanalei Bay could not be more beautiful.
October 25, 2012
Rated 5 out of 5 by mendez5 One of the most beautiful places I have ever seen
The lobby is breath taking and the views are stunning!
March 18, 2014
Rated 5 out of 5 by Rexram Our first St Regis and it will not be our last
My husband and I were loved the atmosphere in the resort, extremely relaxed, quiet and set in probably the most beautiful setting anywhere. The staff went out of their way to make us feel at home and truely expressed that wonderful spirit of Aloha.
November 15, 2013
Rated 5 out of 5 by LAG1 one of the best hotels
We spent a week here and it was a fantastic place. The view was amazing as was the staff. Staff was interested in guests and well trained. Only frustrating thing in the room were very cheap coffee makers. I would recccomed that they go to Nespresso makers.
December 27, 2012
Rated 5 out of 5 by CV1986 Great Location in Princeville
One of the nicest places in Kauai's North Shore.
March 17, 2014
Rated 5 out of 5 by AvidTraveller One of SPG's Finest
My wife and I visited the St. Regis Princeville on our honeymoon. We'd heard so much about it, and our experience lived up to the hype! From the moment we drove up, we were blown away by the beauty of both the hotel and location. Highly recommended!
October 22, 2011
Rated 5 out of 5 by smerani Great Experience!
We had an amazing stay at the St. Regis Princeville. We hope to come back more often! Great staff, great views…just a great experience!
February 25, 2014