Rated 5 out of 5 by Lulu11 Getaway for 2
Love this place.
I took the one I love for a holiday, our first. Everything was perfect.
Staff are attentive however not overbearing, the building and the interior are just magnificent. Sitting on the veranda, rocking watching the world cruise by.
Enjoying great food over looking the pacific.
Great advise on tours/activities and concierge that go that extra mile.
This hotel visually represents what it is, grand.
November 4, 2012
Rated 4 out of 5 by Traveler723 Wonderful Stay
This hotel had a wonderfully welcoming staff who greeted us like celebrities. Bell service was quick and friendly. The ambiance is amazing with the charming veranda, rocking chairs, and the banyon tree area. The historical background is reflected in the warm beachfront bar and pool area and we took advantage of the knowlegable valet people who gave us great directions to all the local places we wanted to get to.
April 4, 2013
Rated 5 out of 5 by ESHfromMaui A magnificent hotel
I have stayed at the Moana for 6 years in a row. I was married at this hotel and return every year to celebrate our anniversary. The minute I step into the hotel I feel relaxed and at home. The staff is friendly. I dont like the resort fee...I would rather it be included in the room rate. Tacking on extra charges seems tacky. I remember when the beach chairs were free....I can accept paying for the chairs so you dont have to stress out if you can find an umbrella anymore. My only wish is that the menu at the beach bar be expanded. My typical vacation is 7 days long and I dont eat one meal at the Moana b/c I dont care for the menu choices. I have eaten at the Beachhouse three times and was unsatisfied each time..poor service, meal mix ups and forgotten drinks will prevent me from eathing there again. I can look past the poor food choices b/c the hotel is otherwise fabulous.
February 29, 2012
Rated 4 out of 5 by roame History and location
loved everything about the stay- location is great- plantation style architecture is history in itslef.
Staff was attentive and polite- only issue we experienced was with onsited dining.
Menu did not live up to expectation- catch of the day was gone for a 6:30 seating- plate preperation on two ocaasions were unfortunate surprises.
Staff was excellent in how everyting was handled however.
thanks for a great stay!
December 31, 2012
Rated 2 out of 5 by Traveller Hotel Problems
Poor/weak Wifi. Front desk connected me with India to enter a work ticket....really? he wanted to know the hotel address.
Platinum check in understaffed, no system of other check in people taking the Platinum people
No receipt under the door as requested
No emailed receipt as promised
No Newspaper on the floor or at my door
Front desk had one person at 6 AM departure time to help everyone-no Platinum coverage.
May 17, 2013
Rated 3 out of 5 by Helix Beautiful Hotel but…
Concierge services need improvement. The first time we asked a question neither of the staff spoke English and sent us off to the trip advisor desk - who wasn't there until the next morning. We thought they were a desk to assist and support non-English speaking Asian guests.
We weren't the only ones. Everyday we saw people in the gift shop asking questions of the staff because there wasn't anyone else to ask.
September 15, 2012
Rated 4 out of 5 by Alex12 Bed Sheets uncomfortable
Stayed at this hotel and found the bed sheets thin and hard like paper. They were very noisy when you moved around.
Also, the staff was nothing exceptional. We needed to mail a prepaid UPS package and concierge would not help us besides telling us where the UPS store was (which was closed).
July 6, 2014
Rated 3 out of 5 by sdjenn at the end of the day still just an average westin
lobby and patio/ bar/ restaurant area are beautiful. the beach bar area is wonderful. the food at the restaurant is good. the food from in room dining is awful. the staff is just okay. in room dining staff not helpful, difficult. but the rooms are clean and comfortable, but generic westin room. access to beach is good. rooms with a view of course offer a gorgeous view.
May 25, 2014
Rated 4 out of 5 by GEM48 Great hotel but
Great iconic hotel in the best location. Really happy with the room in the old wing despite the tiny bathroom. My only issue is the hidden charges and especially the $25 resort charge. First, it should be part of the advertised price. Second, I paid this for the wifi which was absolutely woeful - wouldn't connect, had to sign in multiple times - worst I've had in any hotel I've stayed at. Not good enough
January 14, 2013
Rated 5 out of 5 by Evelyn93 Most comfortable beds ever!!
Our stay was amazing, from the incredibly comfortable beds, to the highest quality customer service staff, we thoroughly enjoyed every minute of our stay and regretted having to leave. The gentleman who checked us in to our room made us feel part of the Ohana of the hotel and the staff at the spa were great & we loved it. We would give our stay 10 stars. Thank you and Aloha John Lewis and Angela Cropper
October 4, 2013
Rated 5 out of 5 by none525 We always stay at this hotel.
Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music.
July 24, 2014
Rated 4 out of 5 by Marto10 Great Classic Hotel & Location
Myself and a group of 5 other people used this hotel as a stop over on our way from Kauai back to Sydney. It was a very pleasant stay for all of us, all receiving upgrades to beach side rooms for the night, some overlooking the beach directly. The meals and facilities were first class, as well as the proximity to some of the best shopping in Waikiki.
Thanks very much for a great stay.
April 23, 2014
Rated 3 out of 5 by Dajdmasta Great Hotel, Disappointing amenities.
The Moana Surfrider is a very comfortable hotel. The amenities were disappointing though. There was no free gift for SPG Gold members as promised. The beach charged $50 for a chair which seemed outrageous. Upon checking in the staff demanded we show a state I.D. for our Kamaaina rate. We are military and don't need a state I.D. to be stationed here. They basically assume all military are dishonest and demand a state I.D. to be shown. The SPG Gold and Platinum line seemed useless. The line for everyone else was constantly being pulled from and left 8 people waiting in the SPG line while one desk clerk serviced them. For such as nice hotel, this staff needs to step up there work, and outrageous charges need to be dropped for simple amenities. Stay at the Royal Hawaiian instead. Everything mentioned here was never an issue at the Royal Hawaiian. They actually lived up to there reputation.
August 15, 2012
Rated 4 out of 5 by Waikiki77 First experience at the First Lady
Stunning location, great experience, did not want to leave! This hotel has a lovely ambience and wonderful history. I found the lobby to be very hectic. Customer service (not all) was not to the standard I expected for an establishment of this calibre. Fast elevators! Make sure you do high tea on the Veranda - great way to see the afternoon pass by! Room seemed to lack the usual detailed compendium.
June 7, 2013
Rated 3 out of 5 by Moonflowe Great Location
The location of this hotel is great and the main building is beautiful but for the rest, there is nothing really special about this hotel esp it's service. We have been to better hotels of the same category.
July 20, 2014
Rated 2 out of 5 by Anne466 Wonderful history - sub standard service
1 - No assistance whatsoever offered with bags both on arrival or departure from bellboys - quite unbelievable.
Check-in extremely slow, and clearly insufficient staff to handle the volume of guest arriving.
2 - No shower cap in bathroom
3 - Every plate in dining room for breakfast was filthy..... dishwasher either needs replacing or staff need to take some care.
4 - Food at dinner was delicious.
September 20, 2013
Rated 3 out of 5 by Peckerson Slightly Disappointed
My expectations of my stay at the Moana Surfrider were somewhat disappointing for a SPG property. Not sure why there are an exorbitance amount of fees above the daily fees already charged for things like a beach chair. Especially when the resort reserves the "free" ones at the pool so that there are none available. The other issue was noise from street at night. Need to put soundproof windows in.
January 3, 2013
Rated 5 out of 5 by Ckirk Beautiful hotel, incredibly comfortable room and bed.
This hotel is absolutely perfect if you are looking to stay in Waikiki. It is right in the middle of Waikiki, so a perfect location and right on the main walking area.
The rooms are beautiful (we stayed in a deluxe tower city view room). The bed was so comfortable we didn't want to leave the room. We dragged ourselves out of bed to enjoy the complimentary glass of wine you are given at the wine bar in the hotel and enjoyed it while sitting on the rocking chairs in the front of the hotel and people watching the crowds stroll along Waikiki. It was such a magical scene that fit this Plantation-themed hotel perfectly.
Would absolutely stay here again! Only downsides: the pool is not huge (no Waikiki hotel has a big pool though) and the late night room service food is terrible. The drinks & breakfast we had at the Veranda by the beach was fantastic though, so likely just a room service thing.
November 4, 2013
Rated 3 out of 5 by G2KT Not up to SPG standards
Did not recognize SPG Platinum membership as they do not waive resort fee (hotel policy) . Didn't deliver newspaper any of our 5 days, where others received their paper on our floor. When we inquired with the front desk, they told us that they do not deliver papers but we could pick one up at the reception desk.
On two separate occasions, the concierge employees could not give us the local bus routes we requested. But the Tour Concierge was great when booking local tours and airport connections.
No real Happy Hour as all drinks were very expensive, where you could get the same Mai Tai next door for 1/2 the price.
There was no option to take points for environmental Green Program on daily room maintenance.
There was no Aloha Spirit or feeling of welcome that we experianced on our trip at the Moana, which we received at the Sheraton in Maui, the Westin in Princeville, or the Sheraton in Kona.
October 28, 2012
Rated 5 out of 5 by CathyDaveandthePack First time, and not the last !
We were traveling with 7 people(my wife, myself and 5 adult children). We recieved an SPG upgrade and had 3 rooms next to each other on the 20th floor. Everyone loved the rooms, the beds, the views, the hotel staff, the beach, the bar, the location. What a beautiful, historic hotel. This was our first trip to Hawaii and we will be back. We had a wonderful time.
Cathy, Dave and the Pack
June 3, 2012
Rated 5 out of 5 by buzk49 Beauitiful location,
We have only just returned from travelling in the USA, we stayed on 4 different occassions, all were wonderful except for night of 25th July, 2012, our room was so small, our cases had to be placed at the entry door, bed was a double we did ask to be changed but nothing could be done, on our last visit 7th August we were given a lovely room on SPG floor which was greatly appreciated. Thankyou
August 14, 2012
Rated 4 out of 5 by B212 Experience Enhanced by Staff Member
Overall, the experience was wonderful. We finally had a fantastic room with ocean views (definitely recommend) after several tries. I have to say that the individual that assisted us at the front desk, Steve, went above and beyond to accomodate us. His excellent customer service skills without a doubt enhanced my experience during my stay. One of the best Starwood employees I've encountered.
December 7, 2012
Rated 3 out of 5 by AlreadyHome Sounded like a college dorm room
My bed was uncomfortable. Sounded like someone was moving furniture above me. My bathroom window would not close and lock so I could hear all the noise from outside. Reminded me of a college dorm with all the noise. Would not recommend if your a business traveler and needed to get to sleep early.
June 27, 2014
Rated 4 out of 5 by travelover Could have stayed longer
Overall, we had a delightful time and our #1 priority, the mattress, exceeded our expectations. Stayed the banyan suite, so two bathrooms, but toilet area in both was very cramped and counter space quote small. Amenities very nice. Towels thick and large. Pool a bit chilly, but service prompt. Beach Bar fabulous, food as well. Veranda restaurant a bit pricey, but ok for vacation splurging.
November 29, 2012
Rated 5 out of 5 by Beachguru Bliss on Waikiki beach
Pool was small but had an oceanfront location which cannot be beat.
Beach: great for kids and adults alike, although there was not a lot of shade. Westin had a private beach area where shade could be found in the afternoon
Rooms: Huge balcony with tremendous ocean view thanks to SPG gold upgrade!
Service: impeccable. True Westin quality
Location: best spot to enjoy the lively Waikiki area.
January 8, 2013
Rated 5 out of 5 by Beverly1971 Beautiful !
This property is a beautiful historic hotel. Staying in the historical wing is exceptional. Sitting in the rocking chairs on the front porch was a very relaxing experience. Also we saw several wedding parties daily. They were all beautiful brides ( and they bring back wonderful memories as we have been married for 42 years! ) I highly recommend this property especially the historical wing.
February 17, 2013
Rated 5 out of 5 by Shana5115 Excellent Customer Service
I would just like to to say that from the time my family and I checked into the hotel, the staff there has been nothing but kind, always smiling! And We had a personal experience with Irene who works at the front desk she checked my family and I in, and she was just awsome! Very friendly, answerd all of our questions and always smiling! She made us feel very comfertable! :)
April 15, 2014
Rated 2 out of 5 by Joseph22 Good location
We had 2 rooms located in the old building with the beds against the windows along the main street.we could hear all the noise from the street all night.the windows were thin and not at all private.terrible nights of sleep unless you go to bed at 2am.
The size of pool in this hotel is smaller than the one I have at home.hundreds of rooms with this pool and few chairs around it,what gives.
August 27, 2012
Rated 2 out of 5 by Fairyqueent Terrible for honeymoon
We have stayed at this hotel several times, as we frequently visit Oahu. Each visit has been just ok, but we decided to give it another shot. For this trip, we got married in Oahu and checked into the Moana to start our honeymoon. What a mistake. Of course there was no upgrade given how busy the hotel always is, which is fine. However, room 1 we were given had a bunch of ants in the bathroom. They tried to spray and clean it up, but the ant problem persisted. After talking to the front desk the next day, we wasted almost the whole day waiting for another room to be ready for us. Room 2 - same problem, a bunch of ants in the bathroom. By now we gave up since we were only staying 2 nights.
I think this hotel has gotten so busy and popular that they don't really care about customer service anymore. Especially for a very loyal SPGer, I had expected a bit more. We will not be returning to this hotel.
June 2, 2013
Rated 3 out of 5 by riggs I was dissapointed
For a Starwwod property, this one misses the mark. For a SPG gold member I had hoped for an upgrade and was given a room with a view of a balcony full of painting supplies and leaves. The room was extremely small and the bath walls and floor were dirty. The carpet needed vacuuming and actually could have stood to be replaced. Definatley not the quality I have come to expect from Starwood.
June 25, 2013