Rated 5 out of 5 by Hinch Relaxtion
This Hotel meets all your needs. From the time you step on the property until you depart they make sure you are taken care of.
February 21, 2014
Rated 5 out of 5 by PGfamily Excellent Experience
Our recent stay at the Royal Hawaiian was a great time. The service was exceptional at every opportunity. The facility has great character and the updated old hotel is really as modernized as you need. The location is excellent and I will definitely stay there again. The service that we received was as good or better than we have had anywhere that we have stayed.
November 29, 2013
Rated 5 out of 5 by Pampam Awesome
We absolutely loved our stay at the Royal Hawaiian. The staff were friendly and very helpful from the bell desk, checkin (nice touch with the hot towels and beverage) to the Mai Tai bar (Susan) and the Restaurant (Oscar). We stayed on the 3rd floor overlooking the courtyard, the room was above expectations. We highly recomend this Hotel and hope your stay will be as memeorable as ours!
September 14, 2012
Rated 5 out of 5 by RichardTricia Magical Memories
We stayed at the Royal Hawaiian for our 30th wedding anniversary , 25 years after our first and only previous visit to Hawaii. It was a magical week of luxurious accommodation, immaculate and thoughtful service, smiling and friendly staff, and the feeling that we were part of the family that is the Royal Hawaiian.
Thanks you for a wonderful stay with wonderful memories. We'll be back
February 23, 2013
Rated 5 out of 5 by Harry4 Excellent in every way possible
Another wonderful stay at the royal Hawaiian. All facilities and service provided was again above our expectations. We enjoyed the new format for hiring beach lounges as it allowed for greater flexibility and certainty of reserving a beach position.
The staff were once again courteous and nothing was too much trouble. We will be returning for our annual holiday again next year.
October 27, 2012
Rated 5 out of 5 by Bedro Our pool experience
The hotel was great except the little seating (about
60 lounge chairs) around the pool. To charge for
chairs on the beach with an umbrella is ridiculous.
For as many rooms as the hotel offers, something needs to be done about seating in shade by the pool. I feel that I should get some points returned
to my account since I was unable to get seating
by the pool when I wanted it.
September 4, 2012
Rated 5 out of 5 by SnoopD fantastic hotel, location, and staff
i had a very pleasent stay from start to finish at the royal hawaiian. they recognized my spg status immediately and had a welcome happy hour that was very nice. at check in, we received a drink and leis which set the tone for the rest of the stay. i cannot wait to go back. the only thing i did not like was that i had to rent a beach chair that was part of royal hawaiian.
October 3, 2012
Rated 5 out of 5 by nwt12 A perfect retreat
This hotel, without a doubt, has the best location on Waikiki. It's the only hotel on Waikiki beach that's both situated directly on the beach, but also sheltered from the noises from the main street behind the beach. The large, open air atmosphere, and surrounding garden areas provides an immediate sense of tranquility upon setting foot in the hotel.
The check-in process, while thorough, is exceptionally slow. We were second in line and waited roughly 25 minutes to check in. While there's an SPG Elite plaque behind a counter somewhere, there's a single shared line. The carefully scripted experience is nice - though we wish there was a way to click skip / fast forward and just get to our rooms. That said, the slow check in experience seems more of a trend with hotels in Hawaii in general.
The rooms themselves were surprisingly sharp for a hotel approaching a century old. While the age of the architecture is betrayed by external cabling tubes and lack of certain amenities like bath tubs, it's very cleanly decorated and has clearly been remodeled throughout its life to stay current to prevailing expectations.
The hotel restaurants were amazing. After dining at most of the restaurants around the Waikiki beach area, it's clear Azure is a tier above the rest. In addition to its views, it serves a fairly traditional / conservative menu - but executes exceptionally on it. The daily seafood auction specials are about as fresh as seafood gets - and the chef consistently delivered perfectly cooked, perfectly flavored food each time.
In terms of staff helpfulness - the manager on duty, Evan, took it upon himself personally to help accommodate our requests beyond the call of duty - effectively saving us a good chunk of our vacation from our own mistakes in booking. This is the type of service that sets the Royal Hawaiian apart from the rest.
March 10, 2014
Rated 5 out of 5 by SirRandy Amazing Weekend
I absolutely LOVE this property! Don't let it's classic exterior fool you! The rooms have been updated with a modern feel! Highly recommended. Love the welcome "banana bread". Thank you for an amazing stay!!!
January 28, 2014
Rated 5 out of 5 by words4beth Amazingly lovely!
Had never stayed in the "heart" of Honolulu and was expecting a noisy experience - but were VERY pleasantly surprised at the quiet lovely hotel - room was spacious and service personnel very accommodating! Beach personnel were excellent!
Only one person wasn't very helpful at the night concierge desk but every one else couldn't have been nicer!! Will be back!
July 16, 2012
Rated 4 out of 5 by Juland Pleasant stay, great location
Had a very pleasant experience. Location on the beach is excellent. Wish there were more staff at the Concierge and Check In desks. We always had to wait in line with 4 or more people ahead of us each time we needed to talk to someone. Staff was helpful and courteous though,
January 8, 2014
Rated 5 out of 5 by aiscrapper Great hotel
We had a very great "staycation". The two nights we stayed at the Royal were very relaxing and we had a good time visiting in Waikiki. The room was most comfortable and the housekeepers to include the ones who turned down our bed were the best. Hanako, consierge was great help. Raymond in the Azure was the best wait help who made our dinner most pleasant.
March 10, 2013
Rated 3 out of 5 by DF68 Fees
I know the norm is now to have "resort fees" on top of room rates. Not happy with that. I did not need "free" valet parking as I did not have a car; kids eat free, as kids not with us; so I guess my internet was $35.00 plus tax per day. ABSOLUTELY should not have additional fee for beach umbrella and lounge!!!! Many guests also complained of this fee.
October 22, 2012
Rated 3 out of 5 by Ptuij Very noisy at night. Still a lovely hotel.
I did enjoy our stay at the hotel. It was booked by me, to celebrate our 50th
Wedding Anniversary. A present to my husband and my immediate family.
Therefore I feel your thank you note should been addressed to me and not to my husband. I even paid for the stay. .Very poor, am not impressed.
Women do matter! May be not in your world but
April 5, 2013
Rated 5 out of 5 by Chris Service Excellence
I came here for an early Valentine's since I had to work on the actual day. The hotel Ambassadors were really accommodating: complimentary valet, they upgraded my room to the best available (ocean front tower view!), they delivered the flowers to my room before I came in the room, staff are warm, nice, sociable, and really show aloha.
February 15, 2013
Rated 5 out of 5 by HawaiiCliff Great Hotel
Had a great time for my tenth trip to this hotel. Staff as always was wonderful and the hotel offers you a calm elegant experience in the midst of busy waikiki. Only issue I had is now there is a charge on top of room cost & $25 dollar a day resort fee for beach chairs. Another $ 42!! per day you use them. Not happy about that at all.
October 12, 2012
Rated 5 out of 5 by BlessedRest Old Hawaiian meets modern perfectly!
We live on Oahu, not in the city. Needed a night alone so chose Royal Hawaiian for a 1 night stay. I was kind of dreading going into the city with all it's traffic and busy feel. We have been to several places prior but Royal Hawaiian by far exceeded our expectations. Great room; clean, stocked proper, comfy bed, beautiful decor, a/c easy to adjust, high ceilings even in bathroom & tiled all the way up-smart and nice detail, updated flat screen tv that we could hook our own dvd to, little fridge and couldn't hear neighbors-nice & quiet. Best customer service ever; maids offered complimentary water to my husband who was getting ice. Pool with jacuzzi's were right by beach with beautiful view and attentive but not intrusive attendants. They also worked with us on getting local rate even though we forgot proper id. LOVED that you feel like you are not in the city yet can walk to all the shops/restaurants in Waikiki. We WILL be back! Blessed Rest, thank you!
October 19, 2012
Rated 5 out of 5 by DAG2012 Hawaiian Classic
We stayed in the Historic building, as opposed to the tower. This is our 9th visit to the Royal since 1980. The location is unmatched on Waikiki Beach. The staff, many with long service, is tops. It's hard to beat a breakfast at the Surf Lani or a drink in the Mai Tai Bar...both beach side with Diamond Head in view.
December 11, 2012
Rated 5 out of 5 by Brock76 Always exceptional!!
My fiancee and I make a trip out to Hawaii every 6 months and when we stay in Oahu we always stay at the Royal Hawaiian! The service was exceptional and on this visit I was able to enjoy the luau which was incredible.
You can be sure that my next trip to Oahu that I will once again be staying at the Ryal Hawaiian!!
October 5, 2012
Rated 5 out of 5 by CRB2013 Wedding experience at the RH!
The hotel and the entire experience were unparalleled! The staff, facility and the location were all top notch. For an unforgettable experience on Waikiki, you cannot do better than the The pink lady of the Pacific, the Royal Hawaiian!!
December 29, 2013
Rated 4 out of 5 by Whitesz Waikiki's Treasure
This iconic hotel truly lives up to it's reputation and history. The building and facilities are totally updated without destroying the character of the building. The housekeeping staff did a great job cleaning our room, the bar and beach chaises were lovely. The food was excellent. We felt like a king and queen!
March 26, 2013
Rated 5 out of 5 by Beto1970 outstanding
Staff very kind and making their best efforts to our confort, always receiving us with a smile on their face.
Room very good, cleanliness perfect
Localization excellent, in front of the beach and just across the shopping area!!
Resort fees covers parking, facilities and international phone calls!!
November 26, 2012
Rated 5 out of 5 by Jackiel Excellent
This hotel is Excellent! I would highly recommend . Not only is it a great location on Waikki the view of Diamond head is excellent. I found the rooms to be very comfortable, clean, quiet and tastefully decorated. The bathrooms are large and modern with all the amenities.The staff are very helpful, friendly.
September 7, 2012
Rated 2 out of 5 by Kenny77 Rusty room with unfriendly staff
- Rood condition is sucks,
no fan working / bed side ramp out
safety box lock down : so need to call security everytime
- But they were no respond and no service at all as they treat you are just short term stay guest.
- Strange smell in room
- Unfriednly staff
- Better to stay next big and cheaper hotel
October 8, 2012
Rated 4 out of 5 by johnh54 Regal Charm
Overall our stay at the Royal Hawaiian superceeded our expectations. Check in was a pleasant experience espcially after a 30 hour travel day. Staff were always pleasant and helpful. The hotel has a charm about it and we found it very tranquil for such a busy area.
We would highly recommend staying here.
December 3, 2012
Rated 3 out of 5 by Kawika222 Overrated
Nice hotel but nothing special. Nothing free. You even have to rent a beach chair.
January 29, 2014
Rated 1 out of 5 by Kumi This hotel oombination is modern and traditional
This hotel is a combination of modern and traditional, which suited our family reunion in the age range 10 to 84.
January 23, 2014
Rated 4 out of 5 by HJWC Beach Rentals
I was disappointment to find that the lounges and umbrellas on the beach were being rented for $40. per day. I do not expect to pay extra for these basic services as a Hotel of this rating, they should be included in the resort charge which we believe does not provide a very good value presently.
December 19, 2012
Rated 5 out of 5 by JohnP23 A trip to remember
I can't believe my trip to your wonderful hotel and city is over. My wife and I loved the history and beauty of the hotel. The staff and accommodations were fabulous and food was incredible. I am so sad to leave and very anxious to return.
Thank you so much for this memorable trip!
October 10, 2013
Rated 5 out of 5 by Bobbie44 This hotel was amazing
The staff here were amazing ! very clean rooms, your bed was turned down every night, chocolates left on nightstand. Replenished bottle water everyday. very comfortable bed!! The bathroom was clean and nice just wished there was a little more room in there. I will definitely stay here again.
March 25, 2013