威基基皇家夏威夷豪华精选度假酒店

  • 美国
  • 夏威夷,
  • 火奴鲁鲁
  • 卡拉卡瓦大道 2259 号
  • 邮政编码 96815
  • 地图
 

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Rated 4.2 out of 5 by 491 reviewers.
Rated 4 out of 5 by Check-In Staff needs improvement This was our fourth stay at the Royal Hawaiian. The previous 3 were excellent, but the lady who checked us in was uninformed and rude. We had booked the senior rate and she insisted we needed a physical copy of our AARP card, although our confirmation read the rate was Senior or AARP. You need to train your staff to be more cordial. April 10, 2014
Rated 5 out of 5 by Looking forward to my return Stayed here in December 2010 after stopping by for drinks only in 2009 at the Mai Tai Bar and vowed to return and stay! My experience here was outstanding: the Mai Tai Bar - my second home. Seriously, the best anywhere. The bartenders were amazing; however, Reid makes the best Mai Tais ever and Susan is an outstanding representative at Mai Tai Bar too.! Dinner at Azure: simply the best food and service. WOW. I love every aspect of this hotel. Thank you! February 9, 2013
Rated 5 out of 5 by Memorable anniversary vacation trip The Royal Hawaiian is all I would expect in a hotel...beautiful with the 1920's look and yet thoroughly modern and updated beautiful rooms, lovely lobby décor (I specially love the rocking chairs overlooking the garden), beautiful lush & verdant gardens. The hotel crew are all wonderful with just the right amount of friendliness and professionalism. Starting with check in staff with a lei for both my husband and me plus the refreshing welcome drink, housekeeping staff to the crew at the Surf Lanai where our server Wynn was so nice & friendly. And at the Concierge desk Laurie Ann & Sidney were very helpful in sorting out my transportation snafu. I salute all your personnel for a job well done and making our 30th wedding anniversary vacation at the Royal Hawaiian truly memorable! Aloha and mahalo Royal Hawaiian Hotel! See you next year! September 28, 2013
Rated 4 out of 5 by Insufficient nunber of available chairs around pool. Great views of ocean but the room size was disappointing considering the price of the room. Totally inadquate number of available chairs around the pool. The Beach Boys were very helpful but folks were putting towels on chairs by 6:30a.m. to hold them and then not using them for quite a while. Thus, a big disappointment unless you wanted to pay a high price to rent chairs on the beach. As indicated, fantastic view of the ocean but the rooms were definitely not 4 or 5 star quality in terms of size. March 4, 2014
Rated 5 out of 5 by Simply the Best! When you close your eyes and think of Hawaii...visions of calm gardens, palm trees swaying in the tropical breeze, and an ocean with multi shades of blue fill your imagination. Add to that a historic hotel of magnificent beauty where the staff is attentive, respectful, and filled with the warmth of AlOHA.....and you have PARADISE! The Royal Hawaiian Hotel is the closest you will ever get to a place where your imagination is out done by reality! July 31, 2012
Rated 5 out of 5 by Great Location and Service Location of the Hotel is fantastic, with the beach on one side and restaurants and shops on the other side. Service of the staff is great. The room was spacious, with separate dining and living area, walk in closet, 2 TVs, coffee making facilities, sink and fridge. Free 1 hour international calls daily save us roaming charges. The banana bread given on arrival was delicious. Shops at the hotel had nice stuff. Perfect stay if one can afford it. August 27, 2012
Rated 4 out of 5 by This hotel is an oasis from busy and noisy Waikiki The approach to the hotel is picturesque. The ground are magnificent and the hotel decor is fitting to the tranquility that is Hawaii. However, the service is spotty. Check in was long and tedious. The room cleaning staff was fantastic. However, the dining staff needed training and lacked efficiency. Valet service had good and bad days..Room service was excellent. Overall, the hotel tried to personalize your visit and make you feel at home. January 25, 2013
Rated 3 out of 5 by Not worth the cost Beautiful grounds, but Not worth the money. Service was so-so, most of the staff seemed like they wanted to do the minimum of what they could get away with (with a couple bright exceptions). Rooms were not as clean as expected. The beach is so crowded and had more rude people than I have ever seen in one place at one time. Overall, did not even compare to other 4-5 star facilities that I have been to. Nothing really that special about it. January 27, 2013
Rated 5 out of 5 by Impeccable service The bell desk, housekeepers and Mai Tai Bar staff made our stay beyond memorable. Kawika, (bell desk) approached us right away and helped us with our bags while we checked in. He remembered that we were celebrating a birthday throughout our entire stay and would always ask how we were doing with a smile. Susan, (Mai Tai Bar) was so friendly and made the last day of our stay-cation most memorable with so many laughs, good food and drinks. July 30, 2012
Rated 5 out of 5 by Beautiful Location We chose this hotel from Ubookit.com and were very happy with the selection. We were pleasantly surprised with the history of the hotel and we thoroughly enjoyed our stay. There is plenty of shopping and restaurants within walking distance of the hotel. We were there through Christmas and found a Catholic Church within a 15 minute walking distance to the hotel. The staff was excellent and helped us with whatever needs we had. December 30, 2013
Rated 3 out of 5 by Well, it's beautiful? The hotel is gorgeous, all the staff is very nice. But in our three day stay this is what happened: Our TV broke, our garden view was a pink wall view. Five feet from our window was a pink wall. Really? Internet only worked part time. There was a disturbance on our floor during the night. There was a disturbance in the garden area that same night. couldnt see what it was because of the pink wall. We needed our car early morning for our trip home. They assured us it would be there, it wasn't. We had to track down a valet to get the car. At 4:30am? And, a small thing I know. We never got our banana bread welcome basket. We "reminded" them about it twice. Got two guarantees that it would be there but never got the basket. We had a room key "die". Another trip downstairs for that. I guess we expected more. But it's beautiful and the people are very nice. February 5, 2013
Rated 2 out of 5 by Hotel does not deserve "Luxury" catagory The two-room garden suite had only one TV,and only one room had air-conditioning. Unbelievably, paper cups were provided for coffee in the room, not a coffee mug. The room service was haphazard - one day forgetting to provide coffee cups, the next day forgetting napkins, the next day providing only Decaf coffee and no regular coffee. Being situated in the middle of everything, the room is quite noisy February 18, 2014
Rated 5 out of 5 by Timeless beauty Grand hotel right on Waikiki that manages to simultaneously be in the heart of all the sights and be a perfect oasis. We were greeted with a delicious hibiscus tea cool beverage that was simply sublime. Our room was well appointed and large. Our only disappointment was the pool felt cramped nonetheless with Waikiki beach as your disposal we didn't mind the pool at all. Overall a wonderful hotel with great attentive staff. A true gem. October 16, 2012
Rated 3 out of 5 by Service could be improved PBX- Instead of transferring calls, operator could take the request and call the appropriate department on behalf of guest. A hotel like this should operate in this manner. Valet/Bellman/Doorman- The front services team is usually the strongest in hotels. They are the weak at this property. They're not very friendly and they are slow to react when a request is mande of them. Spa-EXCELLENT!!!! February 15, 2014
Rated 4 out of 5 by This hotel has excellent service Our family of four spent a week at Royal Hawaiian in the "Historic Wing." The service and friendliness are beyond compare. The check in process started by sitting at a large desk and promptly receiving a cool towel, refreshing drink and sweet treat! We had our own nightly family games in the Coconut Grove. This is what "old" Hawaii must have been like, no hussle and bussle. So relaxing! I only wish our room had a balcony. September 1, 2013
Rated 4 out of 5 by Beautiful/ Historical Hotel You Must See We had a wonderful experience at the Royal Hawaiian. The resort (historical wing) is beautiful. It's like stepping back in time but with modern amenities. You are steps away from the famous Roy's (a must for dinner) and shopping. The staff was more than friendly and helpful. The Mai Tia bar is great place to relax, have tasty drinks while watching the sunset...steps from the beach. The bartenders are fun and entertaining. August 18, 2013
Rated 2 out of 5 by Things have changed 3rd visit, 1st since renovation. Stilll an oasis of tranquility and beautiful hotel, lost ambiance of bygone era present prior to renovation. No more room amenities such as slippers. AC in room was not adequate & maintenance could not provide more. Hotel did not follow-up to see if concerns addressed. $36 per day resort for nothing applicable + add'l $40 for beach umb. & 2 lounge chairs p/d, previously part of tariff. October 5, 2013
Rated 5 out of 5 by Great time! We had a fabulous time. The staff was friendly and responsive to requests. Very comfortable accommodations. We liked the spa but wish we had picked something other than the lomi lomi massage. Highly recommend the Royal Hawaiian! April 15, 2014
Rated 5 out of 5 by A dream family holiday The staff at the Royal Hawaiian go above and beyond from housekeeping to management. You never walk past a staff member without a friendly Aloha. Our suite was spectacular and serviced each day to prestine condition. The staff were very accommodating and welcoming to our young children and made an effort to get to know them and always very attentive to their needs. Mahalo Royal Hawaiian, we can't wait to come back. October 22, 2012
Rated 5 out of 5 by Excellent Staff and Experience at The Royal Hawaiian My mother, son, and I returned to The Royal Hawaiian in January after several past visits, and thought that this last visit had been our best experience due to the professionalism, warmth, and attention to detail provided by your excellent staff. Two gentlemen were particularly instrumental in making our vacation such a wonderful experience. Mr. Evan Yamashita, the guest service manager, was very courteous, patient, professional, and made our last experience the most memorable. Our bellman, Mr. Brandon Chung, was also a delightful person, who was very kind and helpful throughout our vacation. As a former employee in a customer service industry, I recognize the importance of an excellent staff, and these two gentlemen are a great asset to your organization.. The dining, Mai Tai bar, shops, and the hotel location are excellent. The RH is the perfect hotel to enjoy your vacation experience in Waikiki. January 21, 2014
Rated 5 out of 5 by The Royal Hawaiian,Waikki meets all your expectations This is our second trip to the Royal Hawaiian, we enjoy staying here because of the GREAT staff and the OUTSTANDING housekeeping. This Majestic Hotels grounds are kept groomed daily. It's central locations has you in walking distance to all types of dining and shopping. I just can't say enough about how pleasant and helpful the staff are. My wife and I Highly recommend this Hotel and we will be returning. February 26, 2013
Rated 4 out of 5 by A Gem in Paradise My wife and I have fond memories of our wedding, reception and start of our honeymoon at the Royal Hawaiian Hotel. About once a year we make the short trip from our home in Honolulu down to Waikiki to enjoy a "stay-cation" at the Pink Princess, recall our wedding memories and enjoy the wonderful setting and service of the RHH. We love it and it will always have a warm place in our hearts. November 3, 2013
Rated 5 out of 5 by Awesome We absolutely loved our stay at the Royal Hawaiian. The staff were friendly and very helpful from the bell desk, checkin (nice touch with the hot towels and beverage) to the Mai Tai bar (Susan) and the Restaurant (Oscar). We stayed on the 3rd floor overlooking the courtyard, the room was above expectations. We highly recomend this Hotel and hope your stay will be as memeorable as ours! September 14, 2012
Rated 4 out of 5 by beach we like the atmoshere and right on the beach and the breakfest April 21, 2014
Rated 5 out of 5 by Magical Memories We stayed at the Royal Hawaiian for our 30th wedding anniversary , 25 years after our first and only previous visit to Hawaii. It was a magical week of luxurious accommodation, immaculate and thoughtful service, smiling and friendly staff, and the feeling that we were part of the family that is the Royal Hawaiian. Thanks you for a wonderful stay with wonderful memories. We'll be back February 23, 2013
Rated 5 out of 5 by BEST HOTEL EVER!!!!! I have been to some of the best hotels in the world but this one was the best!!!! Hotel is beautiful (love the pink). Staff is amazing especially Wendy at the concierge. She made me feel like the most important person in the hotel (and we had some famous people staying at the same time). I recommend the hotel to anyone who wants a incredible vacation!!!! January 27, 2014
Rated 5 out of 5 by Excellent in every way possible Another wonderful stay at the royal Hawaiian. All facilities and service provided was again above our expectations. We enjoyed the new format for hiring beach lounges as it allowed for greater flexibility and certainty of reserving a beach position. The staff were once again courteous and nothing was too much trouble. We will be returning for our annual holiday again next year. October 27, 2012
Rated 5 out of 5 by Comfortable Hotel with friendly staff Staying in a tower room with the wonderful balcony was heaven. If I wanted to enjoy the sun and surf without the people, I could just sit out there and enjoy my own private paradise. The Azure restaurant was delicious. The spa therapists were some of the best I've ever had. The hotel was an oasis in the middle of a very busy shopping and beach front area. January 20, 2014
Rated 5 out of 5 by Our pool experience The hotel was great except the little seating (about 60 lounge chairs) around the pool. To charge for chairs on the beach with an umbrella is ridiculous. For as many rooms as the hotel offers, something needs to be done about seating in shade by the pool. I feel that I should get some points returned to my account since I was unable to get seating by the pool when I wanted it. September 4, 2012
Rated 5 out of 5 by Excellent on every level! From check in (Sandra was amazing) to check out, everything was perfect! We spent 6 days at the RH. Each day better then the previous...staff and service was excellent....highly recommended! April 4, 2014
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