Rated 3 out of 5 by TSprosen Good but not great
I was somewhat disappointed with my stay here in August. I had booked a banyan room however ended up in the Diamond wing which is somewhat run down and needs a renovation to meet Starwood expectations in my book. For what i paid I did not feel I received the service and quality usually provided by a starwood property. But overall a lovely stay.
August 17, 2013
Rated 5 out of 5 by JudiS Excellent Moana Surfrider Westin Hotel Experience!
My husband and I had the best vacation and it all centered around our stay at this hotel! I highly recommend it if you want a paradise experience of a lifetime. All staff members from desk, towel girl, restaurant staff, parking, photographer, and store associates treated us like royalty and could not help us enough! Would go back in a heartbeat!!!
September 22, 2012
Rated 5 out of 5 by California54 Gorgeous Hotel
What I love most about this hotel is the ambience. From the porch with the rocking chairs to the outside bar area and beach it is wonderful. For the first time we ate both lunch and dinner at the Beach House. Both were amazing and we rate the meals as the best of our 10 day vacation including the 7 days we were in Maui. Great job by all the staff.
October 27, 2012
Rated 3 out of 5 by Psolo2000 Nice Common Areas - Rooms Need Work
It is a old hotel which has advantages and disadvatnages. The location on the strip was very good. The common areas (lobby/deck areas) were elegant. But the room we had in the Diamond Wing left much to be desired. Instead of hashing through all the details I will just state the bathroom was less than 2 star. Clean was the only thing going for it.
July 2, 2012
Rated 5 out of 5 by ToAidan This is THE hotel to stay at.
March 29 was the first time I set foot on Honolulu and I couldn't have picked a better resort to stay. The Moana Surfrider is situated right in the heart of EVERYTHING.
Regarding the facility, as other reviewers have mentioned, the resort has a charming and unique front that sets it apart from all other. If you stay, you must go with the Tower Partial Ocean View or up, and request higher floor. These rooms are spacious, more quiet and have a magnificent view. You will not regret it.
Every day I stayed there, I paid to reserve an umbrella and spot on the beach and it was worth every cent. Once in a while, the staff would go around and offer free fruit refreshment.
I can not stress what an incredible experience it was for me. When you're there, treat yourself to the spa, which has special offerings every day, have dinner at the restaurant and enjoy a glass of wine while let your mind drown in the sound of the ocean waves.
I will be back!
May 22, 2013
Rated 1 out of 5 by Sad57 Too Loud and run down!!
The lobby is beautiful but that was it! Very slow service. Too many people at the pool, beach, food service areas. The old windows make it very noisy inside the room from early morning 6:00 am until 4:00 am the next day. Cleaning of the room was not well done. This place was a tourist factory. Glad I saw the lobby but would never stay again.
July 13, 2013
Rated 4 out of 5 by Athletewidow Gracious Dame of Waikiki
The draw card for us is the historic architecture and beauty of the hotel and of course her provenance. We come back and stay here year after year before we return home to the real world. We always request a room in the historic part of the hotel.
You have the most friendly and wonderful staff to cap the experience.
October 20, 2013
Rated 2 out of 5 by Mikeee Construction noise
I have stayed several times at the moana surfrider, and normally can recommend it. Currently, they are rebuilding the hotel next to the partial ocean view rooms, and the noise is terrible. Air chisels, grinders all day long. I tried without success to move to a quieter room on 4 occasions and finally checked out before my vacation was over.
June 4, 2012
Rated 5 out of 5 by Airbus Wonderful Stay!
Perfect location. Ocean view rooms in Tower wing were big and offered an excellent view.
The bed was teriffic, it was like sleeping on a cloud; like heaven. We left the balcony door open each night listening to the ocean.
Staff were considerate, professional and helpfull.
I will be back next year at the Moana Surfrider with the family.
August 31, 2013
Rated 4 out of 5 by Mdtravellers This hotel has excellent customer service
From the moment we arrived, the staff throughout the hotel greeted us warmly and made us feel welcome. We had excellent experiences with the concierge, who answered our numerous questions on multiple occasions. We also appreciated how the hotel accomodated our need for a late check out, given the time of our departing flight from Oahu.
August 23, 2012
Rated 5 out of 5 by Japanbound 1 night layover in Honolulu
We had an excellent 1 night layover, were upgraded to an oceanview room, and had a great dinner at the hotel restaurant. The shuttle service was punctual (Roberts), fast, and very reasonably priced. The hotel location on the beach is near unbeatable. Absolutely no complaints. Next time we visit for longer we will stay here if possible.
November 20, 2012
Rated 5 out of 5 by Julie742 This hotel is paradise in paradise.
The architecture of this historical hotel is just lovely and the banyon terrace overlooking the sea is a perfect place to watch the sun set while enjoying a cocktail. The staff is attentive, without being annoying, and very friendly, without being intrusive. I have now stayed twice at the Moana Surfrider and definately hope to return.
October 30, 2012
Rated 5 out of 5 by WeddingAnniversary 21st Wedding Anniversary
Our recent staying at Moana Surfrider was celebrating our 21st wedding anniversary. Front desk staffs were polite and very helpful. Moana Surfrider retains the same high quality of services and has provided excellent environment to hotel guests. Our Ocean Front one King bed suite was amazing. 180 degree view of the Waikiki beach and Diamond Head was on our left side. Each morning, I could see the blue ocean through the living from my bedroom. Amazing! Hotel room and living room are clean and well maintained. Breakfast at Veranda at Beach House was incredible, our table was right by the beach with full view of the blue ocean. Resort photographer did an amazing job, he took hundreds of excellent pictures for us. These pictures will definitely bring us lots of memories. Our recent stay at Moana Surfrider had given us an absolutely unforgettable experience and we definitely will return to Moana Surfrider Resort and Spa, Honolulu, Hawaii in the near future.
July 8, 2013
Rated 5 out of 5 by ACK52 Exceptional Experience
From SPG Checkin to Accomodations to Room Service to Shopette to Pool/Beach staff was exceptional.This was our 2nd visit. Mo-Isaac, Jazeel, Mila, Angelo,Linda, Jusin, nadine, June, every single one of them and the others whose names I cannot remember but whose service I will never forget; you do not want to miss this Westin facility.
November 25, 2012
Rated 5 out of 5 by Chris158 Staff made all the difference
I had a few issues that needed to be resolved.As a Platinum I expect some support . The assistance I received was exceptional .A big thank you to Stephen Korichak,Paula Kowalski ,Janice and Pierre .
They are all a credit to the Starwood organisation .I will be returning to this very gracious hotel.
November 10, 2013
Rated 5 out of 5 by MJ36 There is an underlying gracious elegance that is an integral part of this hotel's history.
From the initial greetings upon arrival to departure, hotel staff were friendly and helpful. It was a feeling of being valued and welcome. The hotel room was comfortable and attractively appointed. The stay was most enjoyable and will be repeated in the future. This hotel is like an old friend. It deserves many return visits!
August 6, 2012
Rated 3 out of 5 by Berk Great location, older hotel, small rooms and average service
The hotel is located right on the beach.
The breakfast service at the main restaurant is hit or miss.
The room is definitely on the small side.
The bathroom is pretty small - 2 people cant get ready at the same time.
The whole place needs a remodel.
Overall was a decent experience, but a little bit below the Westin standards.
August 14, 2012
Rated 3 out of 5 by Wanderlust2 Beauty and the Beast
This had been my favorite hotel at Waikiki until this stay. The lobby is usually crowded with wedding parties mostly from Japan and one can hardly get a table at the patio bar in the evening. As a Gold SPG member, we were upgraded to a 5th floor room with three 30 x 20 inch (estimates) windows making the room looking more like a dungeon than a hotel room. After a snorkeling trip on the 2nd day of our stay, we were surprised to find that the room was left untouched as of 3:30 p.m. The front desk then recommended that we submit an order to have the room cleaned around noon the next day. Surprise, surprise, nothing was done when we returned to the room at 5:30 p.m. on that next day. This was not the service one would expect from even a Motel 6. We are still attracted to the beauty of its architecture, the reason why it is such a favorite location for weddings, but will likely choose elsewhere in my next trip. FYI, we have stayed at this hotel on about 5 occasions in the past decade.
October 21, 2013
Rated 5 out of 5 by CarolynS A Beautiful Hotel
The hotel was perfectly located and just beautiful: the lobby, pool, beach, and our room in The Tower wing. Everything was spotlessly clean and everyone we dealt with on the staff was extremely helpful, professional and friendly. We are looking forward to our return visit, hopefully very soon!
November 8, 2013
Rated 4 out of 5 by surfriderfan Best location
Best location for hotel, right on the beach and middle of all the great shopping. The view from the hotel pool side & pool bar is stunning. Most of all, super friendly staff from front desk to pool staff. We would not consider going to any other hotel in Waikiki.
December 6, 2013
Rated 3 out of 5 by Rhonda21 Hotel is a classic
It is wonderful having doors that open but if you have a partial ocean view, there is a lot of street noise which kept us up all night. We have had two different locations on two separate stays and both have been noisy to the point of not being able to sleep. Such a disappointment given the Hotels wonderful atmosphere.
February 23, 2013
Rated 3 out of 5 by Jimmy28 Great People, Room Like a Closet
The staff, amenities, views, and history of the Moana Surfrider are superb. We are SPG Platinum members, with a reservation made 8 months in advance, and were "upgraded" to room 414 with a small view, mostly onf the surfboards at a building up the beach. The room and bath were very tiny, and frankly, a disappointment!
March 25, 2013
Rated 5 out of 5 by DavidOnHoliday My Favorites Hotel
Moana Surfrider has the best location in Waikiki. The room is nice and clean. The bed is comfortable. It is right on the beach. All the people are friendly and makes you feel welcome. Walking outside you are in the center of all the shops, foods, etc...
I highly recommended this hotel just to have a great experience.
August 21, 2012
Rated 4 out of 5 by Buzzer Hidden Fees
I have a problem with this Westin Hotel.
At check in I am told there would be a $30 per night charge for "Internet and Parking Fees." I flew in and did not rent a car, as a Gold SPG member I was told the Internet was free.
This $30/ night fee was non-negotiable and left me with a bad taste for this vacation.
August 21, 2013
Rated 5 out of 5 by LarryS Perfect Vacation
My wife and Ii recently stayed there on our honeymoon and every aspect of our stay was perfect. We loved the hotel and the location was ideal. The view from our room was breath taking and the food was delicious. Our tours were arranged efficiently and without upselling. I would recommend this hotel to everyone.
May 26, 2013
Rated 4 out of 5 by Sachmo1 Elevators
The elevators were a mess....people lined up to go up and down. Also, the room safe was not woking and when I phoned they quoted 5 minutes! 40 minutes later I had to call and tell them to forget it.
The good is the bartenders Brian and Wade are excellent at the Veranda restaurant!!! The service is wonderful!
June 7, 2013
Rated 1 out of 5 by Indianafamily Not good
Is the resort fee $25 or $30? We saw both on the bill. Had to argue with manager to get 10% off beach umbrella rental for being a gold member...seriously for $6??? Had 2 cars in valet and was double charged for each car...$30 per day overcharge.
Reservations messed up by starwood from the beginning as well.
April 7, 2013
Rated 3 out of 5 by unhappy100 disappointed
very noisy for city veiw, even 10 flrs up. No SPG preferred lounge. JAL tourism hotel lowered prestige rating. SPA/workout facilities just avg. High priced room includes resort fee but charge for beach chairs?! insulting!!Rest. avg,staff mediocre. Concierge weak. HighlightsBell, Housekeeping & F. desk staff
January 13, 2013
Rated 4 out of 5 by DocLove Great Hotel - Watch the extra charges
I love this hotel and would give it 5 stars if it weren't for the increasing fees/charges for everything.
Platinum members pay $25 and get no benefits, chairs on the beach have doubled to $50 for a chair etc
The location is perfect and the people are great. We have been upgraded to very nice rooms often
December 13, 2011
Rated 5 out of 5 by Rene57 Wonderful!!!!
Had a wonderful time at this hotel. It has a lovely charm to it. Just beautiful. The rocking chairs, hardwood floors, palm trees, large fans add to the beauty of this hotel. Enjoyed renting the chairs on Waikiki and being able to buy food and drinks. Loved the view from the room. Can't wait to go back....
May 31, 2012