Rated 3 out of 5 by Ptuij Very noisy at night. Still a lovely hotel.
I did enjoy our stay at the hotel. It was booked by me, to celebrate our 50th
Wedding Anniversary. A present to my husband and my immediate family.
Therefore I feel your thank you note should been addressed to me and not to my husband. I even paid for the stay. .Very poor, am not impressed.
Women do matter! May be not in your world but
April 5, 2013
Rated 1 out of 5 by BarryD Royal Hawaiian
My stay compared to all my stays at SPG hotels was extremely dissapointing
March 24, 2014
Rated 5 out of 5 by HawaiiCliff Great Hotel
Had a great time for my tenth trip to this hotel. Staff as always was wonderful and the hotel offers you a calm elegant experience in the midst of busy waikiki. Only issue I had is now there is a charge on top of room cost & $25 dollar a day resort fee for beach chairs. Another $ 42!! per day you use them. Not happy about that at all.
October 12, 2012
Rated 5 out of 5 by Chris Service Excellence
I came here for an early Valentine's since I had to work on the actual day. The hotel Ambassadors were really accommodating: complimentary valet, they upgraded my room to the best available (ocean front tower view!), they delivered the flowers to my room before I came in the room, staff are warm, nice, sociable, and really show aloha.
February 15, 2013
Rated 5 out of 5 by BlessedRest Old Hawaiian meets modern perfectly!
We live on Oahu, not in the city. Needed a night alone so chose Royal Hawaiian for a 1 night stay. I was kind of dreading going into the city with all it's traffic and busy feel. We have been to several places prior but Royal Hawaiian by far exceeded our expectations. Great room; clean, stocked proper, comfy bed, beautiful decor, a/c easy to adjust, high ceilings even in bathroom & tiled all the way up-smart and nice detail, updated flat screen tv that we could hook our own dvd to, little fridge and couldn't hear neighbors-nice & quiet. Best customer service ever; maids offered complimentary water to my husband who was getting ice. Pool with jacuzzi's were right by beach with beautiful view and attentive but not intrusive attendants. They also worked with us on getting local rate even though we forgot proper id. LOVED that you feel like you are not in the city yet can walk to all the shops/restaurants in Waikiki. We WILL be back! Blessed Rest, thank you!
October 19, 2012
Rated 4 out of 5 by jrad Pleasant stay
I have high expectations every time I stay at the Royal Hawaiian and the hotel and staff always deliver.
March 18, 2014
Rated 4 out of 5 by couple31 Beautiful place but needs buffing
In a nutshell--of course this place is beautiful and a feast for the eyes but it could use some attention to the attitudes of the staff at times.
March 10, 2014
Rated 4 out of 5 by Kepe808 Housekeeping
Had to call daily to have housekeeping done as was never done before 330 pm each day as well had to leave notes to have towels and toiletries refreshed
March 7, 2014
Rated 5 out of 5 by Brock76 Always exceptional!!
My fiancee and I make a trip out to Hawaii every 6 months and when we stay in Oahu we always stay at the Royal Hawaiian! The service was exceptional and on this visit I was able to enjoy the luau which was incredible.
You can be sure that my next trip to Oahu that I will once again be staying at the Ryal Hawaiian!!
October 5, 2012
Rated 5 out of 5 by DAG2012 Hawaiian Classic
We stayed in the Historic building, as opposed to the tower. This is our 9th visit to the Royal since 1980. The location is unmatched on Waikiki Beach. The staff, many with long service, is tops. It's hard to beat a breakfast at the Surf Lani or a drink in the Mai Tai Bar...both beach side with Diamond Head in view.
December 11, 2012
Rated 4 out of 5 by Whitesz Waikiki's Treasure
This iconic hotel truly lives up to it's reputation and history. The building and facilities are totally updated without destroying the character of the building. The housekeeping staff did a great job cleaning our room, the bar and beach chaises were lovely. The food was excellent. We felt like a king and queen!
March 26, 2013
Rated 5 out of 5 by Beto1970 outstanding
Staff very kind and making their best efforts to our confort, always receiving us with a smile on their face.
Room very good, cleanliness perfect
Localization excellent, in front of the beach and just across the shopping area!!
Resort fees covers parking, facilities and international phone calls!!
November 26, 2012
Rated 4 out of 5 by Juland Pleasant stay, great location
Had a very pleasant experience. Location on the beach is excellent. Wish there were more staff at the Concierge and Check In desks. We always had to wait in line with 4 or more people ahead of us each time we needed to talk to someone. Staff was helpful and courteous though,
January 8, 2014
Rated 5 out of 5 by Jackiel Excellent
This hotel is Excellent! I would highly recommend . Not only is it a great location on Waikki the view of Diamond head is excellent. I found the rooms to be very comfortable, clean, quiet and tastefully decorated. The bathrooms are large and modern with all the amenities.The staff are very helpful, friendly.
September 7, 2012
Rated 2 out of 5 by Kenny77 Rusty room with unfriendly staff
- Rood condition is sucks,
no fan working / bed side ramp out
safety box lock down : so need to call security everytime
- But they were no respond and no service at all as they treat you are just short term stay guest.
- Strange smell in room
- Unfriednly staff
- Better to stay next big and cheaper hotel
October 8, 2012
Rated 4 out of 5 by johnh54 Regal Charm
Overall our stay at the Royal Hawaiian superceeded our expectations. Check in was a pleasant experience espcially after a 30 hour travel day. Staff were always pleasant and helpful. The hotel has a charm about it and we found it very tranquil for such a busy area.
We would highly recommend staying here.
December 3, 2012
Rated 4 out of 5 by HJWC Beach Rentals
I was disappointment to find that the lounges and umbrellas on the beach were being rented for $40. per day. I do not expect to pay extra for these basic services as a Hotel of this rating, they should be included in the resort charge which we believe does not provide a very good value presently.
December 19, 2012
Rated 3 out of 5 by Whitecap Old and Newer Hotel with Amenities Cost Traps
Plus side--Friendly Staff, Clean Rooms and Property, Rooms Price Competitively, Elevator Availability for Old Section-Super.
Minus side--However Avoid Staying in the Older Hotel side, Garden view may be lacking and no Balcony. Be preparded for hidden cost at Ocean Side (Chairs and Umbrella).
January 31, 2013
Rated 5 out of 5 by Bobbie44 This hotel was amazing
The staff here were amazing ! very clean rooms, your bed was turned down every night, chocolates left on nightstand. Replenished bottle water everyday. very comfortable bed!! The bathroom was clean and nice just wished there was a little more room in there. I will definitely stay here again.
March 25, 2013
Rated 5 out of 5 by Daizeymae11 This hotel is spectacular!
Exquisite service, staff makes guest feel like royalty, no homeless people on the beach at this resort, luau not so good (lady hostess talked the whole time through dinner and it was not relaxing instead loud and obnoxious), food at luau was not good either, room service food was excellent.
August 9, 2012
Rated 3 out of 5 by TonyCUSA Very dissapointed
As a traveler who just spent the last three weeks traveling abroad and staying at SPG hotels, this hotel was the worst I experienced. The room was not ready, the customer service was poor and nothing about this hotel "shouted" Luxury like others that I have stayed at in other countries.
July 21, 2013
Rated 5 out of 5 by JohnP23 A trip to remember
I can't believe my trip to your wonderful hotel and city is over. My wife and I loved the history and beauty of the hotel. The staff and accommodations were fabulous and food was incredible. I am so sad to leave and very anxious to return.
Thank you so much for this memorable trip!
October 10, 2013
Rated 5 out of 5 by Mary616 Amazing gem on a beautiful Island!
Came back to Hawaii after spending our Honeymoon there 40 years ago! Loved every minute of this majestic Hotel. The location, the beauty, the service was all fantastic. My husband and I liked how private it was and how everyone there was available only if and when you needed them to be.
November 4, 2012
Rated 5 out of 5 by Mark27 Paradise
This hotel is an oasis in Waikiki, the ocean tower rooms are clean, comfortable and well appointed; the beds are a pleasure and the bathroom is great. The staff are friendly and efficient and the food at the resort is great as well, all up it makes for an enjoyable and serene holiday.
September 9, 2012
Rated 5 out of 5 by rachettanne Exceptional!!
I don't have anything negative to say. The rooms are gorgeous, the restaurant is amazing, the beach boys are very helpful, but the thing that stands out the most is the service. Everyone from management to housekeeping was truely remarkable and goes above and beyond on everything.
September 24, 2012
Rated 5 out of 5 by Paradise Great Room, pool, & beach
This is our new favorite hiotel in Hawaii. We especially liked the ocean view room in the tower, the pool & ocean. Michelle was very helpful in getting upgrade to this room. Also, Randy Liu (Horticulturist) was very helpful and Komoko (?) was very friendly at the pool.
November 4, 2013
Rated 5 out of 5 by SirRandy Amazing Weekend
I absolutely LOVE this property! Don't let it's classic exterior fool you! The rooms have been updated with a modern feel! Highly recommended. Love the welcome "banana bread". Thank you for an amazing stay!!!
January 28, 2014
Rated 5 out of 5 by beachqueen2 Great aloha staff -
We truly enjoyed our stay at the Royal Hawaiian. Not only is it a beautiful resort set on one of the most georgeous beaches in the world but the staff was wonderful and the service outstanding. That made our trip so special. Also loved the music, food and dancing at the luau.
August 2, 2012
Rated 3 out of 5 by notafanoo what makes a great hotel?
a great hotel should be great this one only qualifies as good hotel in great location.
March 3, 2014
Rated 5 out of 5 by John Wonderful Stay
Perfect in almost every way . Beach services were outstanding; Azure still makes my mouth water; the public areas make you want to stay there forever and the staff was exceptional.
The only gripe, and a minor one, is the internet connectivity which was, at times, flaky.
February 17, 2013