Rated 5 out of 5 by tmmn2013 Quality Property
Staff acknowledged SPG status on arrival, provided upgraded suite with view. Service was excellent all around. Concierge was very helpful in arranging events, and housekeeping and bell services were excellent.
April 6, 2013
Rated 4 out of 5 by Darbycat pool and beach areas
This year we found that prime pool side chairs were pre-reserved day after day for certain "guests" and they never showed up. These reserved chairs would be released to other guests as late as 4:00---one guest was by herself and had 2 chairs held for her every day. This visit, we discovered that the once free Royal Hawaiian beachside chairs now cost a rental fee of $20.00 per day per chair -plus tax?? In the previous years, the chairs were free to guests on a first come first serve basis---there were very few guests sitting at the beach as a result of this fee. Having access to our own private beach area was one of the perks of this hotel that brought us back year after year. We also did not have our usual complimentary fruit bowl and banana bread in our room when we arrived.. I received my fruit and bread on my last day???? My sister is a gold member and she never received these items in her room. There were many times that we would head back to our rooms at the end of a long pool day (4-5pm) and our rooms were in the process of being cleaned so we had to wait to enter our rooms.
November 4, 2012
Rated 5 out of 5 by acastell Excellent on every level!
From check in (Sandra was amazing) to check out, everything was perfect! We spent 6 days at the RH. Each day better then the previous...staff and service was excellent....highly recommended!
April 4, 2014
Rated 3 out of 5 by NotHappy5 Charges extra for beach chairs
Hotel charges $40/day for 2 beach chairs and umbrella. Pool chairs are free, but always fully occupied. A hotel with this heritage and class should include these expected amenities in the room rate.
October 10, 2013
Rated 5 out of 5 by Woofie2013 If you want the best, stay at the best
The Royal Hawaiian Hotel wasnt just a stay, but an experience. Everything was first class! Traditional mixed with modern in perfect harmony. If you want the best of Honolulu, stay at this hotel.
April 3, 2013
Rated 3 out of 5 by Drwms7012 As a SPG Platinum this hotel offers nothing in extras. None of the usual amenities that we usually always receive.
Do not stay here if you expect the usual upgrades and services that a platinum member receives.
You will get zero , no robes, no slippers, no breakfeast, no room upgrades and of course no club!
September 27, 2012
Rated 5 out of 5 by weaselc great location and top notch service
Upon arrival, greeted with fresh flower lei, cold towels, and pink lemonade. Check in was easy and room was ready. Location center of Waikiki beach behind major shopping and restaurant areas.
September 5, 2012
Rated 5 out of 5 by charsz wonderful visit
this was a wonderful vacation. nice room, great amenities, delicious food.
Lovely grounds,beautiful setting, the best beach in Waikiki!
June 2, 2014
Rated 5 out of 5 by Luddy Exceptional Stay
My wife and I stayed for five nights on the first leg of our honeymoon. The room, service, food quality were all excellent. Probably one of the best hotel stay experiences I have ever had.
October 6, 2012
Rated 5 out of 5 by mlr5710 Princess at the Pink Palace
I had the pleasure of staying at the Royal Hawaiian and felt like a Princess. The room was gorgeous, fabulous view but most importantly, the staff was so warm and welcoming. What a treat!
October 15, 2013
Rated 5 out of 5 by Jimmy6 Wonderful Trip
My wife and I recently had the best time we have had in years at the Royal Hawaiian. It was there in 1965 when I was just a teenager and is still there. It is the Grande Dame of Waikiki.
August 22, 2013
Rated 4 out of 5 by bg0001 Another great vacation
This has been my sixth stay at the Royal Hawaiian. It remains one of my favorite hotels in the world. It has a perfect location in Waikiki and the charm of the facility is unmatched.
January 7, 2013
Rated 1 out of 5 by Rocket SPG points - Not cosidered squal to money
I get a room which is the FURTHEST FROM THE ELEVATOR
Why are points not considered money by the hotels ?
Why is American Express Air Travel SO EXPENSIVE ?
Is this really worth it?
February 25, 2013
Rated 5 out of 5 by MamaB Paradise
The Royal Hawaiian is a beautiful slice of paradise. Very relaxed and accommodating atmosphere! The Garden rooms are lovely, but the tower rooms offer amazing ocean views.
February 14, 2013
Rated 5 out of 5 by Wal184 Excellent Stay
The Room was beautiful. It was a nice upgrade and greatly appreciated. Complimentary water. The Valet parking was reasonably priced and very fast. Beautiful ocean view.
July 12, 2012
Rated 3 out of 5 by newbie39 This hotel needs improvement in services
Very hot in the rooms, no A/C in the hallway, such an expensive hotel and yet you have to pay 15$ a day for internet services, food needs improvement for in-room dining
August 27, 2012
Rated 5 out of 5 by Naka70 Quiet and Elegant
The Royal Hawaiian was truly a beautiful venue to celebrate my husbands 70th birthday. The ambiance was elegant and staff was very warm and helpful and food delicious.
March 11, 2013
Rated 5 out of 5 by auncha This hotel has excellent staff
Great service and attention to detail. Very relaxing with a peaceful atmosphere. Very nice for older people or families that don't want a lot of loud, partying people.
March 15, 2013
Rated 5 out of 5 by Momona rustic, but cozy and beautiful;
The surroundings were beautiful, staff was very courteous, room was very comfortable, pool was great for the grandchild and proximity to the restaurants was great.
September 25, 2012
Rated 5 out of 5 by Vivi65 Very nice and relaxed atmosfere.
We had a very good time here.
The staff is very friendly and nice.
The pool is very small in compare to most other hotels in the area but was enough for our need.
December 9, 2013
Rated 5 out of 5 by 2Hawaii Hawaiian elegance in the old style
Beautiful hotel in a beautiful setting! Classic and elegant, with a superb restaurant called Azure and a beautiful beach.
May 19, 2014
Rated 5 out of 5 by Nojo Top Hotel
Great hotel, warm staff and appealing view from Tower rooms.Room made up quickly and ready for use in short time.No problems although coffee was sometimes scarce.
November 16, 2013
Rated 3 out of 5 by Fred Not enough attention to details
A 5 night stay. No turn-down 1 night, no bath mat 1 day, no wash cloth 1 day. Sporadic Internet connectivity. No notice of dining facilities being unavailable.
January 25, 2013
Rated 4 out of 5 by Kepe808 Housekeeping
Had to call daily to have housekeeping done as was never done before 330 pm each day as well had to leave notes to have towels and toiletries refreshed
March 7, 2014
Rated 5 out of 5 by Lala65 Heaven on earth
This is my second anniversary for my ME TIME at the royal!!! I LOVE THE COMFORT, THE ALOHA, AMENITIES, STAFF, FOOD AND LOCATION!! I JUST WANNA LIVE THERE!!
July 27, 2012
Rated 4 out of 5 by couple31 Beautiful place but needs buffing
In a nutshell--of course this place is beautiful and a feast for the eyes but it could use some attention to the attitudes of the staff at times.
March 10, 2014
Rated 5 out of 5 by Lisa26 Great hotel
We stayed at the royal hawaiian for 11 days and had a great time all the staff were very friendly and met our every needs. Overall the hotel was amazing!
November 10, 2012
Rated 5 out of 5 by D2013 Beautiful setting on Waikiki Beach
The location cannot be beat and the staff were very friendly. We enjoyed staying in both the tower room and the historical wing with lovely ocean views.
February 3, 2013
Rated 5 out of 5 by Holly62 Fantastic!
We visit the Royal Hawaiian every year. It is by far the best resort on Oahu. The grounds are gorgeous, the views spectacular and the people fantastic.
October 17, 2012
Rated 5 out of 5 by DDB2422 GREAT HOTEL WITH A PHENOMINAL VIEW
THIS HOTEL IS SECOND TO NONE. THE SERVICE IS TOP NOTCH AND THE VIE FROM THE HOTEL ROOMS IS TO DIE FOR.
IF YOU STAY HERE YOU WILL NOT BE DISAPPOINTED.
December 13, 2013