Rated 3 out of 5 by Bill23 Hotel need to be updated
Rooms are extremely small and shower and bathrooms dirty, with bad tile and mold. Asked for upgrade but never heard back from staff. Only one resturant on properly with service that took very long to get drinks and food. Pool was not adequatly to get drinks and food and it was very difficult to locate someone to get an order in. Spent over $500 dollars in the spa only to find out the hot tub did not work and was not offered a discount.
February 17, 2013
Rated 3 out of 5 by Garbageman Construction noise daily
No recognition for being an SPG gold member (no upgraded room). Awoke to construction noise each morning, and could still hear it while we tried to escape to the (busy) pool. Had we known the hotel was under construction (no info when booking), we would have stayed elsewhere.
Rooms were dated and not cleaned thoroughly upon arrival. I'm sure this hotel will be nice when constructions's complete - in the meantime, stay somewhere else.
July 14, 2013
Rated 3 out of 5 by Dayna2 The hotel has great amenities
We were very disappointed to find the Hotel un construction during our visit. The noise level was so loud we could not even be in the room. On the 4th day i finally could take the noise any longer and complained. They did move us to the other tower after I instead that they do the right thing and we were much happier in the new tower.
Part of the resort fee includes 2 bottles of Water per day we never got our water delivered to our room except when we complained to the front desk, they would then send up the 2 bottles.
We have stayed at the Ocean Villas and were very pleased there but this was not a good experience
To sum it up it would have been nice if they would have posted that they were going to be under construction during our stay. We would have chosen another Hotel to stay at. For the service and overall experience I would not stay there again
September 15, 2013
Rated 3 out of 5 by PhxFlyer Updated but still dated
Great location, very nice grounds and a very good hotel restaurant. Rooms are clean but cannot hide the dated design with low sinks in the room and tiny bathrooms. The resort fee is a little much...this is really a hotel with a pool on the beach rather than a resort....the typical resort features such as water sport rentals, hammocks, entertainment are missing. The worst is the self-parking, tiny spaces and far too few of them.
February 4, 2013
Rated 5 out of 5 by Noreen Maui Westin hotel vacation spot
Natalie was assigned as our reservation contact person! She was very personable writing a letter introducing herself before our visit and were to meet her upon our arrival. Further we were offered dinner, spa, and activity reservations for our stay to be arranged thru her! It was great to feel like an important guest at the Westin Maui hotel!
We had a wonderful week and stay at the Westin Maui Hotel and would definitely return!
October 24, 2012
Rated 5 out of 5 by Wisv Excellent when travelling with children
We toured Hawaii with two children and apart from this hotel beeing excellent in obvious area, like fantastic swimming pool, beach, location etc. I have to add the comfort around the pool where the service was excellent. Especially Charles, at the towel handout. He made this trip very special for my children, on our departure day he went out of his way to get the last whish of my children to come through. thank you charles !
January 4, 2013
Rated 4 out of 5 by TimH This hotel is getting dated but still has great amenities for kids.
The place is great for kids but the rooms are average repair and quality. We had two mediocre staff intractions. Charles was working the water slide and was rude to our kids. They did not have their wrist bands and despite me having mine he made a stink about it. The kids did not want to ride the slides after this very gruff interaction. The kids club manager was also not very friendly. Neither of our kids wanted to return.
August 27, 2012
Rated 3 out of 5 by w0r7dtraveller Average
stay was average...I've been to Maui before and this was nothing spectacular. There were ants in my room, I got 2 body wash and no shampoo, the room had trash in it; not quiet up to Westin standard. Staff was not friendly, from check in to restaurant experience. Only person that was personable and friendly was Shirley at concierge. Paint was falling off the wall, the adult jacuzzi has be out for 1 year? that's just crazy..
January 23, 2013
Rated 3 out of 5 by julmike94 Beautiful grounds/ noise issues.
The grounds are beautiful but the rooms are in need of renovation. The rooms appear worn. Avoid the rooms above the carport. The noise will keep you up. The staff was nice enough to switch us the next day. However, the plumbing on the other side of the hotel sometimes made a horrible loud noise waking me up several times. The staff ranged from excellent to indifferent. Consistency in service could help upgrade this hotel.
August 28, 2012
Rated 5 out of 5 by winetaster Amazing!!!
From the moment we walked in the front this hotel was amazing. With the water falls greeting us really made us feel like we were in Hawaii. Restaurants were wonderful., and the staff were great. I loved having the cold water by the pool when I was thirsty. I will never forget my visit, and hope to return again. I would suggest this hotel to anyone. YOU will not be disappointed at all. I loved it. Wish I was still there.
April 28, 2013
Rated 3 out of 5 by Yennifer False representation of check in
I was told I would be able to check in at 3pm and that they would call me as soon as the room was ready. 6pm rolled around and I was never contacted. I went to the front desk and it had not even been cleaned yet! Very misleading and not world class service for the price. The room was clean but the very late check in was unacceptable unless otherwise represented. I would recommend for cleanliness but not communication .
March 9, 2013
Rated 2 out of 5 by Bobbie59 Not up to par
Not what I expected from a Westin. Watch for the bait and switch at breakfast. Was given a "free continental breakfast", told we could eat the hot food as well, for no additional charge but then were charged $30. Property seems a little run down and in need of some updating.
March 18, 2014
Rated 4 out of 5 by BCMOM Convenient location, nice facilities and friendly staff
We spent 7 nights in this hotel in Feb 2014. Excellent location, right next to Whalers Village. Excellent for family vacation. Most of the staffs are really nice and friendly. Especially Kaze (Japanese fellow) at the front desk and Yvonne at the concierge who provided outstanding customer service. We will surely stay at this hotel again!
February 26, 2014
Rated 3 out of 5 by Maui411 Hotel Used To Be Great...But Not Recently
This was my third stay at this property, and unfortunately, not a great one. I was not greeted as a SPG Member, didn't get a room on a SPG floor, was given a noisy room right across from the elevator. The room had plumbing issues, and an in room safe that broke. Housekeeping hadn't come by 3PM and then woke up my kids even when there was a do-not-disturb sign on door. Only saving grace was the pool and water slide.
January 8, 2013
Rated 5 out of 5 by Jiddo First Class!!
Everything you could want or need!
April 10, 2014
Rated 3 out of 5 by MLG1 Front desk staff needs to be more helpful
TV did not work and serviceman had to come to room at least twice. Took TV more than 40 mins to actually show picture on screen. Tried to get 10% discount for room service which was not originally taken at time of order but for which I was entitled to b/c of Gold card SPG and front desk staff questioned whether I told room service. Eventually gave it to me but took work. Poor customer service for an $8 discount.
February 19, 2013
Rated 4 out of 5 by Crobar Great location!
The only slightly negative thing about this hotel is the condition of the rooms and hallways. I requested a renovated room at check in and was told none of them had been renovated yet. Perhaps none were available but I should have been informed of that and not lied to. Other than that issue... We enjoyed the facilities and found the staff to be very kind, friendly and extremely helpful. Overall a nice vacation.
March 31, 2013
Rated 5 out of 5 by JEMZ The Staff Makes All The Difference
Our "family of 10" spent 6 wonderful nites at the WMR in July and are already making reservations to return next year. We love this place. The location and the property speak for themselves but the staff is what makes our vacation so enjoyable. Five star staff members like Amy, Minsun, Robert, Kai, Grace, Patti and Sweetheart are truly what make the difference and keep us coming back year after year after year.
September 10, 2012
Rated 5 out of 5 by pennbee Convenient and great pool
- Pool is awesome.
- It is walking distance to nearby restaurants.
- The restaurant Tropica is very underrated (check out Yelp reviews). Go for the pre 6pm pre fix deal... best deal ever.
- Staff goes above and beyond. Ronzi at the curb and Gigi were standouts during our stay.
- Rooms are a little dated. They are undergoing a renovation while we were there. I am sure the new hotel will look nice.
December 12, 2012
Rated 3 out of 5 by Roxann Old rooms and Noisey
We were put in a Handicap accessible room right next to the elevator. Very noisey! I believe they were also doing construction above us on the 6th floor (Noisey). Parking lot horrible to park in. Rooms with the popcorn ceilings are very out dated. Staff was prompt with our requests and the location next to the Whaler's Village is awesome. Not sure I would stay at the Westin again or even book a client there.
July 7, 2013
Rated 4 out of 5 by PGfamily Great family vacation
We spent ten days here as a family and had a great trip. Our service for the most part was excellent. The location of the hotel is great and the free shuttle is incredibly convenient. The rooms are good, the bathrooms need some updating though but it appears that they are renovating and I would guess that they are addressing those issues. Our housekeeping service was excellent and our service at the pool was great. All of the food that we had was great, the value for lunch, dinner and the luau was excellent (I always think that breakfast is way overpriced in hotels). The pools are a great temperature and our kids had a great time. The beach is also great at this location. The only missing item in my opinion is a hot tub that everyone can use since the only one is located in the adults only area. When the wind blows it can cool off the kids quickly and a hot tub would be great.
February 3, 2013
Rated 3 out of 5 by jcesl2 Beautiful hotel, friendly staff, bad management
The grounds of the hotel are amazing, and everyone that works there is extremely friendly. SPG recognition is terrible. No room upgrades, no late checkouts, rooms are small. Platinum discounts are numerous, but you have to request the discount each and every time. The fact that they will not look at the charges at checkout and discount everything at that time says that the hotel is hoping you forget to ask.
August 22, 2012
Rated 4 out of 5 by turtlefanatic Dirty Dishes...Ewwww!
We booked three rooms for this visit. There were dirty dishes outside our daughters room upon arrival and they were still there over 24 hours later! We came back after a day at the beach to find dirty dishes outside our room (not our dishes either) and they were still there at least 5 hours later. If it wasn't for the great location, heavenly beds and the awesome ocean view this hotel wouild be rated lower.
December 16, 2011
Rated 3 out of 5 by NickelsWorthTravel No Beach Loungers??
This hotel provides no beach lounge chairs without additional charge. Beach services refused to give us loungers without first reserving and renting an umbrella station with 2 lounge chairs. The problem is they only set out a dozen or so umbrellas and they are always "sold out" by previous "reservations" and they refused to set out any additional (even for rent) on a sold out weekend at this huge hotel.
July 23, 2012
Rated 4 out of 5 by KKing Nice hotel, great location
We had a great room with a spectacular view. The $25 per day resort fee seems like a bit of a rip off since since there were days only 1 water bottle was left in the room, the wireless Internet didn't work in our room at all and self parking is convenient although there are definitely not enough spaces and they are really small.
The location is great right next to Whaler's village. We had a nice room.
December 10, 2011
Rated 3 out of 5 by Abbabug August 2013 stay
Front desk needs to be staffed better at peak times. Long lines every time. When phoning the front desk, it just keeps ringing with no answer.
Pools were great but water felt cold at times. Would be nice if there are more hot tubs around. The adult pool felt warmer but children were not allowed.
The room itself was fine but we did not like the fact that the lanai was over a roof for safety reasons.
August 6, 2013
Rated 5 out of 5 by Nitch Great location
For a romantic getaway with incredible scenery, recreational features including golf, whale watching, beautiful beaches and pools, combined with unique boutique art, clothing and jewelry shops surrounded by fantastic food wherever you go…this is a keeper!
March 14, 2014
Rated 5 out of 5 by LoveMaui69 This resort has a great pool and its location is perfect
This resort was exceptional. The pool area is great for everyone especially families. The location of the hotel on Maui is also close to a lot of other services leisure activities that it makes your holiday stay that much more enjoyable. Only issue we experienced was we paid an upgraded rate for a late check-out but since the hotel seems to be always permanently full they could not accommodate us.
January 27, 2013
Rated 4 out of 5 by Josie1 Great Hotel
I had reserved an Ocean View room which included panoramic views of the ocean based on the room description. When we arrived they said the had "updgraded" us and we would be very happy with our larger deluxe oceanview room. Imagine my surprise when our "upgraded" room overlooked a parking lot! I was so disappointed. I called the front desk and asked if they were sure they gave us the correct room and read the description of the room I had booked. They said we could look at our "original" room but that we had been upgraded. Our "original" room was exactly as I had hoped. Panoramic views from the 9th floor - it was wonderful. I felt a little betrayed that they tried to pull a fast one like this and it left a sour taste for a couple days. Barring this snafu, it is a beautiful hotel and I would recommend it, just watch out for the "upgrade" and make sure you get what you paid for and booked.
October 7, 2012
Rated 2 out of 5 by riccardo1 bad experience
My family and I have been coming at this resort for about 20 years we are Gold SPG memebers and never been neglected like this time. Our accommodations in the ocean tower were below our expectations and even after spending three days asking to be moved to the beach tower, we were told that only one room was available two days before our departure. I am not going to split my family in two towers!
July 29, 2013