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Rated 4.2 out of 5 by 647 reviewers.
Rated 5 out of 5 by Excellent staff I encountered lots of wonderful folks working for the hotel. All helpful and authentically nice. Beautiful location as well. February 6, 2014
Rated 5 out of 5 by What a "staycation" Wife and I had plans to go to Maui...flights were a problem. Decided to stay somewhat locally and so used our Starwood points at the St. Regis. Except for the Hawaiian weather, the St. Regis has it all. July 23, 2013
Rated 5 out of 5 by luxurious hotel met all our expectations--celebrated 40th anniversary--received bottle of champagne, chocolate, red rose all amenities were first class service was outstandimg and personnel dressed like out of GQ August 12, 2012
Rated 4 out of 5 by Massages at the spa a bit disappointing Late start and I feel the service providers were not adequately trained. I had expected at such a premium establishment they would have better techniques and routines. My better half felt the same way. May 28, 2013
Rated 5 out of 5 by First Class all the way Love this hotel and staff... first class from valet to butler to pool and bar restaturant February 18, 2014
Rated 4 out of 5 by Staff not indicative of 5 star hotel The property is beautiful but the staff was not overly attentive. I've stayed at other st regis properties and the staff is always extra attentive and courteous...definitely not the case here. October 8, 2013
Rated 5 out of 5 by Fantastic experience My family and I had a great vacation and conference. St Regis' day care center entertained my 3 pre-teen children very well. The dinning experience was to die for. We will be back again next year. May 20, 2013
Rated 5 out of 5 by Hotel was fabulous, butler service was amazing. Great hotel in an amazing setting. Loved the Monarch Beach Club setting. Butler service was tremendous, they handled every need with professionalism and individual attention. Very knowledgeable . March 9, 2013
Rated 3 out of 5 by Unprepared to handle the Volume of Guests We spent New Year's Eve at the the St. Regis in Monarch Beach and as always the property and the rooms were great. However, it appeared to my wife and I that the staff was unprepared for the volume of business that they received. At 5 pm on New Years Eve the lounge appeared to be understaffed and they were very disorganized. The staff did not seem to know who had which tables, people waited a long time to receive initial service and then the wait time seemed unusally long once the order was placed. The lounge was not overwhelmed with people at that point of the evening. The New Years Eve event was also understaffed, lines to get drinks were over 30 minutes, they ran out of glassware by 11pm and were using plastic cups. The next day at the restaurant it was also very unorganized causing unusual wait times. According to the hostess it was not because the restaurant was booked with guests but rather they were not able to service tables in a timely manner. We waited over 40 minutes for the staff to clean tables and get the 4 to 5 parties seated. They initially told us it would take 10 minutes. January 3, 2013
Rated 4 out of 5 by great facilityt,but..... Super location and facilities.Service shortcomings were noted, despite this being an expensive high end resort. example #1 in spa area men and coed lounges were NOT CLEAN, dirty tea cups and strewn blankets- no excuse for that when massage reservations are needed, and at those fees. and I am still waiting hear back from the spa manger #2 one of our 3 rooms was not available until after 5pm, cause it needed inspection- yet their were cheerios on the floor when we got the room. When mentioned at front desk.he smiled and said he will look into it.#3 at breakfast buffet busboys were chatting to each other and not picking up dirty items off the table, and no one came to refill coffee for 3 out of our 4 days there. Again I spoke to the manager, who said he would look in to it and that was on day 2 of our stay, no change after that.Concierge, helpful for dinner reservations and Orange County ,but NOT for Los Angeles related activities Bottom line. No one from hotel management followed up on any items. For the dollars spent, there are other nearby hotels with superior service that should be considered. August 9, 2013
Rated 1 out of 5 by Not a "5 star resort"! Bill was incorrect. Staff was confused and disorganized. No return calls. Motorized leaf blowers at 6am sharp (that is SIX AM SHARP)! Poor communication. Should be a "4 star" rated resort. March 26, 2013
Rated 3 out of 5 by Average Pet friendly but expect to see dogs of all sizes & barking ability. Below avg room service options. Beach access is difficult compared to competition. Friendly staff who helps out though June 14, 2013
Rated 5 out of 5 by Great Service It was our anniversary and they had champagne delivered to our room. Everyone said happy anniversary. It was just great service from everyone - check in, restaurants, pool service, spa. April 9, 2013
Rated 4 out of 5 by This hotel is great other than spa We had a great time, but the spa hostess "Karen" AND bartender were the rudest people I have ever met. The concierge and the pool staff are hands down the best of any hotel. November 18, 2013
Rated 5 out of 5 by Views Views from Hotel are spectacular February 27, 2014
Rated 5 out of 5 by best ever In al lmy travels I always keep coming back to the st regis monarch beach. It is by far the greatest most luxurious resort ever. January 20, 2014
Rated 5 out of 5 by Beautiful Grounds Great Rooms and 5 Star Service We had a wonderful stay at the St Regis. All employees were polite and helpful. Motif had great service and food. The tram to the beach was convenient and private beach was awesome. August 5, 2013
Rated 4 out of 5 by Nice Place Overall, very good expericence. Would recommend more frequent shuttle service to and from beach club. Beach Club personnel extremely friendly and accomdating. Spa was outstanding. April 15, 2013
Rated 5 out of 5 by superior excellence From the initial moment I was impressed with the decor and the royal ambiance the hotel set. Beds were beyond comfortable. The staff were exceptionally helpful and knowledgeable. April 15, 2013
Rated 5 out of 5 by Friendly, efficient staff, gorgeous hotel Each staff member we met was friendly and attentive from valet attendants, to restaurant staff, conseigiere,. Loved the Monarch Beach club restaurant and ocean setting. Gorgeous. February 5, 2013
Rated 5 out of 5 by Six Star Hotel Everything about the St Regis at Dana Point is six star. The facilities, staff response, food, golf will exceed your highest expectations. We will be back again next summer September 4, 2013
Rated 5 out of 5 by Beautiful Resort Every aspect of detail from staff to service to accommodations is impeccable. I celebrated my 50th birthday and had a wonderful party at the St Regis Monarch Beach Resort! August 22, 2013
Rated 5 out of 5 by incredible experience The entire experience was exceptional, the property, professional staff was outstanding! Truly one of Starwood's best properties I have visited. Will defenitely return. September 24, 2013
Rated 5 out of 5 by Fantastic Staff and Service As usual the staff made our stay outstanding. To a man/woman everyone was most accommodating, courteous and helpful in every way. I can't wait to make another return trip! May 28, 2013
Rated 2 out of 5 by Room/bed linen was stained and dirty/ air cond noisy Disappointing experience...expected better. Fire alarm went off at 4 AM, air conditioner was unusable due to loud noise, room service took forever, had to wait for ice... May 10, 2013
Rated 5 out of 5 by Great Hotel I had a fabulous stay at this hotel. The facility is amazing, the staff is amazing and the food is excellent. My butler Bill was great as was Sophie at the front desk! September 20, 2013
Rated 5 out of 5 by Exceptional service The St. Regis was clean, comfortable, with a variety of dining options. The staff was consistently above average in their customer service. Highly recommend this resort. March 11, 2013
Rated 3 out of 5 by hidden charges and awful self-park This is a beautiful resort and property. I was very put off by the self-park facility. When I pulled up to check in, I did not want to pay the $35 for valet, so I asked about self-park. They referred me back to the exit, and around to what looked like a loading dock. I pulled down into an area that was clearly marked as the self-park, but had old equipment and garbage, and smelled like a dumpster. I felt like I was being asked to enter through the kitchen entrance, just because I did not want to have my car valet parked. I got over this quickly, until I later learned that I was being charged $25 per night to park my own car in a stench filled dumpster garage. Very insulting. I also was notified at check-in of a "resort fee" of $25 per day. I politely declined any amenities, since I was only staying one night on business. I was told that the amenities were not optional, and all guests were charged the $25 per day resort fee. If it's not optional, just make it part of the rate. Otherwise it's just deceptive. Again, this was a nice property, and I may return, but I found the above things to be deceptive and insulting. January 15, 2013
Rated 5 out of 5 by Impeccable Everything is impeccable. The wonderfully comfortable rooms, the curtious staff, the delicious food, and the amazing views. What a treat. I can't wait to come back. September 14, 2013
Rated 5 out of 5 by Top Notch Everyone was very professional and made us feel we are special. They were quick and responsive. It made our experience worth every penny and investment. Thanks! September 25, 2013
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