Rated 5 out of 5 by johnstcj Great Hotel Experience
Stayed for 1 night in 2014 and thought it was so good we tried the Suite Experience for 2 nights last weekend.
Everything you could want in a luxury break. Only slight disappointment was that the dinner menu on both nights was exactly the same. Appreciate that we did have choices but thought there may have been some small changes. other than that cannot recommend this hotel highly enough.
January 22, 2015
Rated 5 out of 5 by Paris100 Excellent Staff and Welcoming Hotel
From the minute we arrived the welcome was warm, friendly yet professional. The hotel is quite stunning in all areas and feels like you are being enveloped in a warm cosy duvet. Nothing was too much to ask of the staff who were all really excellent.
We took our West Highland Terrier with us to the hotel and she was treated so well with a bed, water bowl on hand. It is, unfortunately, one of only a few hotels where you can enjoy your holiday with your pet. The stunning surroundings are appreciated by humans and canines alike!
For what it is worth though the background music felt like you were in a spa and became annoying after a while, other guests found this the case too.
January 5, 2015
Rated 5 out of 5 by floyddog1 Luxury hotel
We booked this hotel to celebrate my birthday. We were looking for somewhere to relax and unwind as this did not disappoint. The hotel was beautiful as was the room. We were very kindly given a free upgrade by a very friendly member of staff on checking in. The service could not have been better in fact it was excellent. Food and drinks were delicious. Over all a wonderful experience at turnberry. Many thanks.
December 7, 2014
Rated 4 out of 5 by Lesley30 Fabulous stay but disappointed by lack of communication.
I surprised by daughter on her 30th birthday by starying over on the night of the 9th. I phoned twice to the hotel prior to arriving to ask if someone would mention her birthday. Both times I was assured that she would receive a surprise at breakfast on the 10th and that a note had been taken. When we arrived and booked in, I asked the receptionist if he had knowledge of the special birthday celebration and he said he did not but would ensure that the occasion would not missed.However, no mention was made by any member of staff and when we were checking out, I complained of this. The woman on the desk apologised and said there had been a breakdown of communication! As we were were leaving I expected that at the very least she would say something to my daughter, wish her a happy birthday, but she didn't even do that. We enjoyed our stay but given that it was booked to celebrate my daughter's special birthday and that I spoke to 3 memebers of staff at different times, I am extremely disappointed.
December 5, 2014
Rated 5 out of 5 by Arnold22 Memorable Visit
This was our first visit to Turnberry. We were made to feel most welcome by all staff who were friendly and helpful. They were a credit to the hotel and enhanced the enjoyment of our stay. Our room was enormous,very clean and nicely furnished. We had a beautiful meal in the 1906 restaurant and would recommend the Steak Diane. We look forward to a return visit.
November 28, 2014
Rated 5 out of 5 by IAROSS Lovely Day at Turnberry
From the superb welcome at the front door through the comfortable room the excellent food and service to the wonderful treatment of ourselves and even our dog I can't praise the Turnberyy Hotel enough - Had a great day, relaxed in the spa, walked the hotel and surrounding grounds and loved the food - will be back!
November 28, 2014
Rated 3 out of 5 by Deac97 Very disappointed with our room
We were very disappointed with our room, the heating in the bathroom didn't work and it was freezing. We contacted reception to advise them and they said they would send maintenance to have a look at it. This was at 2pm, after phoning 3 times maintenance finally arrived at 6pm only to tell us that the heating doesn't work and it wasn't possible to fix it, he said that because it's the old part of the hotel some of the heating doesn't work. When we checked out in the morning a really nice young man said that we should have been offered an alternative room and that it wasn't good enough, he said he would go and get a Manager to see what she could do for us. The Manager came and said how sorry she was and offered us a coffee as compensation, we declined as had just finished breakfast. We were looking forward to our stay so much and it's a shame that this really spoilt it. Our room number was 202
November 23, 2014
Rated 5 out of 5 by roddy Turnberry- the best.
As always Turnberry excelled.The staff are wonderful and very welcoming; our suite was exceptional; the food and ambience - 5 star. I think Turnberry is unique.Mr Porciani is an exceptional hands on general manager.We are fortunate to have him.Long may he stay at Turnberry.
Hopefully Mr Trump will improve the hotelwith true recognition of its history,and will not make Turnberry the reserve of millionaires.I note the fee for The Aisa course next summe on Sat/ Sun is £275!!! The pricing is fundamental to every business.Long live Turnberry
November 22, 2014
Rated 5 out of 5 by Alexa54 Turnberry potentially great hotel
Just completed a visit to Turnberry for the first time in 2 years. There is a lot of development work going on just now but that doesn't really detract from the great location and iconic hotel. A couple of things disappointed however. The service at breakfast was poor having ask for many things then when the food came it was dry and over cooked. Service at the clubhouse was also slightly disappointing. Some minor issues require attention.
November 22, 2014
Rated 4 out of 5 by Walter69 Room was too hot and noisy
We stayed in room 112 on Saturday night. It was a bit too hot and stuffy, even with the radiators off and ther windows open, for a decent night's sleep. Also, the radiator rattled the whole time we were in the room.
November 17, 2014
Rated 5 out of 5 by MBW11 Wonderful
Spent night at Turnberry Hotel. Staff were very friendly and helpful. Room was amazing with gorgeous views. Very relaxing evening meal and delicious breakfast. Enjoyed the spa and had a thoroughly enjoyable time overall. Would not hesitate to recommend to others.
November 16, 2014
Rated 5 out of 5 by ch15 Excellent break away
What a wonderful weekend we had at Turnberry in such a beautiful hotel with such beautiful and luxurious surroundings.
The staff could not have been more helpful and courteous during our stay. We ate at the 1906 restaurant, where the food and service were both first class.
Overall a wonderfully relaxing break and would highly recommend.
We look forward to returning to the hotel next year for our Wedding at Turnberry.
November 11, 2014
Rated 5 out of 5 by Carol1953 Unique view and facillities
On 5h November we took advantage of special offer to play Kintyre course and stay overnight with 2 friends. Weather was stunningly marvelous- lucky for November- but course was in great condition. Our rooms were beyond our expectation- upgraded to sea view- and rooms were excellent. Much improved atmosphere in new bar- enjoyed delicious night cap in warm friendly surroundings. Breakfast next morning was perfect.
. Reception staff very helpful- printed out history of Turnberry.
Only one concern- went out-with hotel for dinner following advice from friends. Will try restaurant next time. Thanks for lovely experience.
November 8, 2014
Rated 3 out of 5 by Katharine1103 NOT 5 STAR MORE LIKE 3 STAR
Stayed in this resort on The day of the handover from one owner to another. Had I been advised of this I quite possible would still have stayed but would liked to have been informed that this was happening. Teething problems aren't always a big let down if the Management deal with them correctly but on this occasion they seemed to think that we the customer should understand and be happy with just millions of APOLOGIES. From Checking in to being left an Anniversary Card on our pillow with our name on the envelope and someone else in the card and then after a number of other issues else where we decided to tell the reception team about the card who duly apologised and took the card off me and then the duty manager sent me a plain piece of card with a we note saying sorry and telling me that this one was purely for me. So now i have a plain piece of card instead of an Anniversary card. in the Restaurant the food (If a little expensive) Still FANTASTIC many thanks to the chef and his team who serve excellent food. There was plenty of Restaurant staff (maybe why they charge so much)but yet everywhere we looked including ourselves again all we seem to hear were apologies for something or other. The rooms in this hotel even although we had to pay for an upgrade are very tired but also very clean and comfortable ( well done to the Housekeeping Team for this) The Spa area was ok not outstanding although they do charge high prices. The Breakfast the next morning food wise (again many thanks to the Chef and his team) was excellent everything else in the Restaurant was a disaster we received our tea/coffee and Toast after we had finished our breakfast even although we had made them aware of it several times.(more apologies again) Check out was Ok but still the order of the day was more apologies and a 'looking forward to welcoming you back' I look forward to seeing what Donald Trumps team of Experts can come up with but I also hope that Training is at the top of the agenda as with so many apologies for things that have gone wrong you'd have thought someone might have at least offered a Discount on a return visit in the future. Would I return? Not this Year or early next year as I know they have renovation work going on and with Handover day being such a disaster from a customers View then I feel I might look at again after it's relaunch. Hope the Chef and Housekeeping Teams hold it together because from our point of view it was only them who amazingly didn't have to apologies for anything. An Expensive Night for a Just ok Hotel stay not 5 Star Resort I was expecting
November 3, 2014
Rated 5 out of 5 by svk9 Wonderful stay!
This hotel could not have a more perfect setting! The food, service, and beauty of this hotel are unparalleled. I will be back!
November 2, 2014
Rated 3 out of 5 by PAB1 Work to do! 4 star quality with 6 star prices
I always enjoy playing golf at Turnberry and staying at the hotel is convenient. However if I wasn't there for golf I wouldn't stay at the hotel. The facilities and rooms (in the lodges) are tired and yet prices reflect a top flight hotel. Special mention should be made of the drinks prices which are outrageous! A glass of OK Sauvignon for £14 and other drinks in proportion. Work to do Mr Trump. If you are charging absolute top rates you've got to be providing a very special experience.
October 29, 2014
Rated 5 out of 5 by discoinferno99 A wonderful weekend away
We stayed here for the first time since the property became the Trump Turnberry and were very impressed. We had booked a standard room, but requested a suite upgrade using my Platinum suite upgrade certificates. These cleared in advance and on arrival we were shown to the Cink Suite.
The suite was wonderful, fresh and stylish with fantastic views out to sea and of Ailsa Craig. The in-room welcome gifts were great, with Scottish snacks and the largest fruit bowl I've ever received in a hotel.
Staff were great, food was wonderful and we had a lovely, relaxing stay. Will definitely be back again in the future.
October 27, 2014
Rated 4 out of 5 by Steve1705 Anniversary Getaway
We stayed for one night to celebrate our wedding anniversary, taking advantage of the Spa which was excellent and welcoming. The room was very comfortable and well presented. Our only disappointment was the ridiculous prices of drinks in the hotel bar which were significantly more expensive than golf course clubhouse! £10 for a glass of average Pinot Grigio and £6 for Becks beer! I would also say the breakfast was good but could be better. Overall an excellent hotel with fantastic facilities but just could do a little better.
October 20, 2014
Rated 5 out of 5 by dibble october 2014
Trump thinks that an elegant 1920's lounge should be turned into a sports bar - madness. How to ruin a 'luxury' hotel. Felt a bit understaffed when we were there (having been 5 times before) which I guess are more Trump changes. Fab setting and great staff, super sunday brunch and sat night dinner. Nice quiet and spacious room and of the staff present they were excellent and very friendly
October 20, 2014
Rated 3 out of 5 by Davevancouver Good and Bad
The main hotel is great while the spa building is very much in need of a renovation. I requested a room in the hotel, 9 months ago, as we were staying 6 nights and ended up in the spa building and could not change our room. Except for the room we were very impressed with the staff and the hotel.
October 14, 2014
Rated 2 out of 5 by richip Great location, fantastic golf but hotel needs a lot of attention
Overall an enjoyable weekend though this is pitched (and priced) as a high end hotel.
Room - very very tired and needs refurbishing...shower is old and not what you expect at this price point...curtains and general overall feel is sadly something from the 70's
Beds - way too soft and not a good nights sleep which is not what you expect for a lux resort
Location and view - Stunning and as expected
Restaurant - Trying too hard to be sophisticated; dishes were mixed but most were under/over cooked. Flavours were combined in an odd manner and generally think this needs a rethink and a real step up in quality and probably also a simplification of the menu
Breakfast - was fine without being brilliant - again even something like eggs benedict was under/over cooked. A friend of mine had the full Scottish and said it was good so again if you stay simple you are probably ok
Spa - basic but again below what I would expect at this level. Steam room smelt of sweat, Saunas were nice but small: 1 Jacuzzi was full every time we went in there, the pool and view were nice but it just lacked wow factor.
Overall - disappointed with the hotel & facilities which definitely took the edge of what should have been a great weekend! The golf was really excellent.
October 13, 2014
Rated 5 out of 5 by cheryl ms cr
This is a beautiful spot on the Irish sea with a fantastic staff and authentic Scottish experience. Norman suite was so beautiful I took pictures of each room!
October 2, 2014
Rated 3 out of 5 by CambridgeT Trumped Out
I used to love this hotel and have stayed numerous times before it was renamed. The suites were lovely, the hotel sits on a hillside above the see like a gorgeous luxury liner, and service was great. Unfortunately, the decision to put the Trump name on the property really turns me off. I avoid Trump properties in the US simply because I find them brash and unappealing. Following so much controversy in Scotland and so many offensive remarks by the man himself, I really cannot abide the idea of staying at a property named after the odious Trump. A name is obviously important and must have meaning, otherwise hotel groups would not go to so much effort and expense to brand their properties... so this decision to apply the Trump mark to this property is significant and is definitely is a factor in my decision not to stay here again.
September 28, 2014
Rated 5 out of 5 by mumezu0317 Super experience
Playing golf at one of the best course in UK, Never mind even not been rescued from hitting 5 stokes to get out of the bunker.
Food, drinks were great with excellent hospitality and services from the staff.
Thank you for being able to spend the relaxing time able to spend.
September 17, 2014
Rated 4 out of 5 by bob23434243224 bobs visit hotel experience
rooms with two twin beds are small but nicely maintained
food was good with dinner staff responsive however I felt the breakfast staff was not always responsive in quickly checking in, bringing water coffee, etc
September 16, 2014
Rated 5 out of 5 by Bulliedog Another excellent stay
Having now stayed with Trump Turnberry three times in the last year we have again been amazed by the whole experience. Staff are the best in any hotel we have ever stayed in. Professional, helpful, friendly and personable. Again Robert in In room dining along with Carolyn were excellent ambassadors for the company.
From the staff who welcomed us at the entrance - specifically Jim Spence - through to the check in staff and cleaning staff; we could not sing their praises highly enough - they are definitely Trump Turnberry's prime resource and a credit to the hotel.
September 9, 2014
Rated 5 out of 5 by Wendywoo History must be maintained
As a golf lover it was wonderful to experience the history and tradition of Turnberry with superb views of the course
September 8, 2014
Rated 5 out of 5 by David1967 This hotel was beautiful.
The staff was excellent. The hotel was incredible. The food was excellent. The rooms were a little cramped. Separate beds, please.
September 5, 2014
Rated 5 out of 5 by Skt1 Sheer luxury from the moment you step through the doors.
My husband and I thoroughly enjoyed our 3 night stay in Turnberry Resort Hotel. My husband availed of the day experience with the pro golfer and felt it was a fantastic learning experience. Thank you Sven! I had a thoroughly relaxing time in the spa and can't wait to return. The staff were courteous at all times and the level of service they provided was just first class. We had fabulous food served in a restaurant with amazing views. All in all I can't think of one negative comment except that our stay wasn't long enough! Well done to all, you made our stay magical.
September 5, 2014
Rated 5 out of 5 by Golfwife Fantastic golf!
Really a very enjoyable weekend. Lots of great golf and great food. Stunning venue and well trained staff. A pity the sound proofing between rooms are not very good. Drunken parties arriving in the room next to us at 3 every morning. We really did not want to hear what goes into the toilet -top or bottom - especially when it carries on for over an hour and we need to be fresh for golf the next morning.
September 4, 2014