Rated 5 out of 5 by Bleao Execelent!!!
Every thing is PERFECT at Sheraton Mallorca Arbella. The service is Superb!!
July 14, 2014
Rated 5 out of 5 by bergie Best hotel i have ever stayed at.. amazing all around!
It took me practically a month to write this review about your wonderful hotel and staff. We began our Vacation by getting lost for 5 hours in Mallorca upon arrival and were having a hard time navigating through our ill working GPS. Needless to say we were cranky, tired and totally upset but it all changed as soon as we arrived at the front desk. The beautiful Maria welcomed us with open arms and and great smile and told us to put our worries behind and that she will take care of us from here on -- and that is exactly what she and your wonderful staff did for the next amazing week. I cannot mention everyone by name as I have written the info. down but totally lost it once I returned. I just want to say "thank you" to the wonderful front desk (and yes, Maria, who one day made sure we made it to one of excursions on time by waking us up early one morning -- unasked -- but was definitely needed -- as we overslept and thankfully she looked at our itinerary during the late night she was working and was worried we would not make it to the boat on time -- who does that at a hotel? Right, Maria :) and your staff!
Dragon (I hope I have the right spelling), put together our itinerary and the front desk and wonderful valets (especially the cute soccer-playing valet who has a Mother that works in the breakfast area and is a total sweetheart and so lovely to greet each morning at the breakfast feast). Can you believe they took care of programming our GPS for every excursion we made out of the hotel to ensure we didn't get lost when we left each day. They even got in the car with us to make sure the GPS was working correctly before we left.
At the breakfast area, Tony who is so great, welcomed us each morning and gave us the same amazing table he "saved" for us. Sabrina and the wonderful Mother of the Valet (I hate myself for not remembering her name!!) were so welcoming and wonderful to talk to each morning. At the other restaurant, Jose kept us laughing and entertained and was so lovely to talk to.
I will be coming back for sure with my husband next time (went with my cousin) and I hope the same wonderful staff will be there to greet us and it will be a joy to see them again and introduce them to my husband who heard so much about them and was thrilled we were treated so well.
July 23, 2014
Rated 5 out of 5 by GCDachau Great Golf Hotel
After the recent renovation everything is perfect and you can really enjoy a stay in this beautiful hotel near Palma and near 3 of the best golf courses on the island!!! I will come back!
July 3, 2014
Rated 5 out of 5 by salstar This hotel is paradise
Everything about this hotel was superb and exceeded our expectations. The setting was beautiful, the rooms were big, luxurious, really well stocked, clean and had beautiful views across the mountain. The food was excellent, the breakfast options were brilliant. The pools were refreshing and inviting. The service was immaculate and extremely friendly and professional. The hotel was fairly full but there was loads of space for everyone and loads of very comfortable loungers with lots of dry towels on offer.
August 12, 2014
Rated 5 out of 5 by PESO Hotel & Golf Paradise
Excellent nicely renovated hotel in golf paradise.
Great rooms, spa, fitness, pool, restaurants etc.
Excellent staff & service for golf players /tee times, shuttle bus, shops.../
WE WILL BE BACK:-)
August 21, 2014
Rated 5 out of 5 by leoba Wonderful stay with Golf
We came for Golf (just as we did several times already) and were again very happy. The hotel has very nice rooms (some bigger some smaller), excellent service, good food and is close from the city and other locations for dinner etc.
Golf is fabulous, but not the easiest courses.
The only thing that is definitely not at it's usual high level is the fitness center. That could be much better.
March 4, 2014
Rated 5 out of 5 by Tachris It is very good
It has been a plesure to be in the hotel and play a lot of golf in god weather
June 1, 2014
Rated 5 out of 5 by PG82 An excellent stay
Babette and the team are excellent. We just returned home from our trip and my husband and I had a tremendous visit and thoroughly enjoyed spending time and staying at your property. We appreciated the upgrade. everyone from the F&B staff, to the front office to the concierge was excited, enthusiastic, attentive and caring and we definitely will hope to return on our next visit to the island!
August 21, 2012
Rated 5 out of 5 by Tilak Wonderful stay at the Arabella
We stayed at your property for five days and really enjoyed everything. The beautiful grounds are well kept and it was a pleasure to get up every morning to enjoy the breakfast and enjoy the golf. Nice relaxing resort that offers plenty of things to keep you busy.
April 19, 2014
Rated 5 out of 5 by Alison131 Superb Family Holiday
Just returned from 7 days at this lovely property set in stunning gardens. Only a short taxi ride to the centre of Palma, this is the best family holiday we have been yet with our 9 year old who thinks the kids club is the best. Superb staff, food and service, oh and of course 7 days of sunshine! Would highly recommend this hotel to everyone.
September 4, 2012
Rated 5 out of 5 by SooMoo Super deal for golf
Room rates include green fees at three 18 hole courses, outside the door or very close, every day. Excellent p staff front desk and restaurants, maitre d Victor very competent and professional. You may visit restaurants at the Il Castillo Son Vidal nearby and the St Regis by the shore and charge expenses to your Arabella room.
October 26, 2012
Rated 5 out of 5 by Ponti Fantastic Staff
a great experience from check in to dining. the front office staff addressed by name every time. the breakfast team came to wish me a happy birthday on my birthday and sang for me, so did the front office staff when I checked out.
overall a very memorable stay.
February 14, 2014
Rated 4 out of 5 by PierreSthlm Nice and friendly. Excellent kids club
The food. In the restaurant was not great, à bit overprized. One in the staff was really rude, the overall service was decent. Not very knowledgable staff. The one exception to this were the wonderful girls at the kids club. The breakfast was great but 30€ is a bit too expensive.
August 31, 2012
Rated 5 out of 5 by MUSCAT FRIENDLY AND CARING STAFF
LAST WEEK, STAYED AT THE HOTEL FOR FIVE NIGHTS WITH MY WIFE FOR A SHORT BREAK. THE FACILITIES AT THE HOTEL WERE GOOD AND WE WERE ABLE TO ENJOY OUR STAY. THE HIGHLIGHT OF OUR STAY WAS FRIENDLLY AND CARING STAFF .
July 23, 2012
Rated 5 out of 5 Beautiful property in a superb location!
Could not fault this hotel especially the position and the helpful and friendly staff. They went our of their way to may our stay as perfect as they could. The only criticism we could think of was that the De Luxe Garden View room we booked was actually overlooking a road with no nice view to speak of and once sitting on the balcony the wall too high to see anything except the wall! A pity as we specifically asked for a nice view. We were offered a change of room but once we had unpacked we couldn't really spare the time as we were then too busy playing golf. The other thing missing was a dressing table with mirror,in the room. Hopefully that will be provided in the new rooms. There are many ladies who like to stay and play golf too!! I would have liked to return in March/April with my husband for his birthday and golf, but understand the hotel is closed for refurbishment. I know he would love it there.Would the "Castillo Son Vida be able to offer a similar golf arrangement? Thank you again for a lovely week and we will certainly be back. Please thank all the staff for us, as they were wonderful. Rosie
September 26, 2012
Rated 4 out of 5 by Osasuna1972 Breakfast
This hotel doesn't have enough variety of food in breakfast buffet. At 10:30 a lot of food is finished (closing time is at 11:00), and no possibility of greeting more is offered.
August 13, 2014
Rated 4 out of 5 by pepe42 Salinas
The hotel is good, food not exceptional but ok, staff very competent
August 6, 2014
Rated 2 out of 5 by Bella77 overrated Hotel
on our arrival we had to carry our luggage into the Lobby by ourselves, the receptionist told us to have a drink on the terasse until the room is ready, we sat there for half an hour and no waiter in sight, we felt not welcome at all in this Hotel.
June 10, 2014
Rated 4 out of 5 by TOMMY8712 Excellent hotel for golfers
Very good Hotel with an excellent Position in the middle of 3 interesting golf courses.
The Hotel shuttle Service takes away all the hussle of Transport. Very good.
Hotel, Restaurants and spa are very good.
Only Point to imporove. Towels should be changed in the evening as a Standard, as Golfers obiously like to have dry towels in the morning also.
March 30, 2014
Rated 4 out of 5 by Roxana Great location and service
Hotel location is stunning and the property is beautiful. Really enjoyed the large swimming pool and tennis courts! The rooms could have been larger considering we had a Junior Suite it was a bit small and the furniture was a bit old. Also the fitness centre is too small, it should be larger with more equipment.
September 20, 2012
Rated 5 out of 5 by Dutch Excellent holidays
Enjoyed our stay due to the location, comfort and staff of the hotel.
September 12, 2012
Rated 5 out of 5 by Marita55 This hotel has great features
Perfect service in every department.
October 11, 2012