Rated 5 out of 5 by Ponti Fantastic Staff
a great experience from check in to dining. the front office staff addressed by name every time. the breakfast team came to wish me a happy birthday on my birthday and sang for me, so did the front office staff when I checked out.
overall a very memorable stay.
February 14, 2014
Rated 5 out of 5 by PG82 An excellent stay
Babette and the team are excellent. We just returned home from our trip and my husband and I had a tremendous visit and thoroughly enjoyed spending time and staying at your property. We appreciated the upgrade. everyone from the F&B staff, to the front office to the concierge was excited, enthusiastic, attentive and caring and we definitely will hope to return on our next visit to the island!
August 21, 2012
Rated 5 out of 5 by Alison131 Superb Family Holiday
Just returned from 7 days at this lovely property set in stunning gardens. Only a short taxi ride to the centre of Palma, this is the best family holiday we have been yet with our 9 year old who thinks the kids club is the best. Superb staff, food and service, oh and of course 7 days of sunshine! Would highly recommend this hotel to everyone.
September 4, 2012
Rated 5 out of 5 by SooMoo Super deal for golf
Room rates include green fees at three 18 hole courses, outside the door or very close, every day. Excellent p staff front desk and restaurants, maitre d Victor very competent and professional. You may visit restaurants at the Il Castillo Son Vidal nearby and the St Regis by the shore and charge expenses to your Arabella room.
October 26, 2012
Rated 4 out of 5 by Roxana Great location and service
Hotel location is stunning and the property is beautiful. Really enjoyed the large swimming pool and tennis courts! The rooms could have been larger considering we had a Junior Suite it was a bit small and the furniture was a bit old. Also the fitness centre is too small, it should be larger with more equipment.
September 20, 2012
Rated 4 out of 5 by PierreSthlm Nice and friendly. Excellent kids club
The food. In the restaurant was not great, à bit overprized. One in the staff was really rude, the overall service was decent. Not very knowledgable staff. The one exception to this were the wonderful girls at the kids club. The breakfast was great but 30€ is a bit too expensive.
August 31, 2012
Rated 5 out of 5 by MUSCAT FRIENDLY AND CARING STAFF
LAST WEEK, STAYED AT THE HOTEL FOR FIVE NIGHTS WITH MY WIFE FOR A SHORT BREAK. THE FACILITIES AT THE HOTEL WERE GOOD AND WE WERE ABLE TO ENJOY OUR STAY. THE HIGHLIGHT OF OUR STAY WAS FRIENDLLY AND CARING STAFF .
July 23, 2012
Rated 5 out of 5 Beautiful property in a superb location!
Could not fault this hotel especially the position and the helpful and friendly staff. They went our of their way to may our stay as perfect as they could. The only criticism we could think of was that the De Luxe Garden View room we booked was actually overlooking a road with no nice view to speak of and once sitting on the balcony the wall too high to see anything except the wall! A pity as we specifically asked for a nice view. We were offered a change of room but once we had unpacked we couldn't really spare the time as we were then too busy playing golf. The other thing missing was a dressing table with mirror,in the room. Hopefully that will be provided in the new rooms. There are many ladies who like to stay and play golf too!! I would have liked to return in March/April with my husband for his birthday and golf, but understand the hotel is closed for refurbishment. I know he would love it there.Would the "Castillo Son Vida be able to offer a similar golf arrangement? Thank you again for a lovely week and we will certainly be back. Please thank all the staff for us, as they were wonderful. Rosie
September 26, 2012
Rated 5 out of 5 by Dutch Excellent holidays
Enjoyed our stay due to the location, comfort and staff of the hotel.
September 12, 2012
Rated 5 out of 5 by Marita55 This hotel has great features
Perfect service in every department.
October 11, 2012