Rated 2 out of 5 by WKRY Worse than my expectation
1. When I was seating on poolside area, I saw a staff who spat something out to the plant. He is very very dirty. I feel he is not respect me because he made it in front of me.
2. The restaurant is no quality standard in the hotel. I dined lobster 2 times in the same restaurant. The first time is good enough. I felt it is value for money. However, The second is extremely small. I felt it is NOT value for money. The cost are both same price.
July 2, 2014
Rated 5 out of 5 by LIsa09 Can't stop coming back!
We stayed at the Sheraton Senggigi Lombok for the 2nd time in May with friends (who we recommended to stay there) for 3 nights. Once again the hotel was excellent! We had a few problems with 2 of our rooms and after speaking to the staff, to our delight we were upgraded the next day. All the staff are extremely friendly, professional and fantastic with my children. I wouldn't stay anywhere else and again have recommended it to friends who are coming over in August and we have also rebooked for 5 nights in August. We can't wait to go back!
May 31, 2014
Rated 3 out of 5 by MarkTexNYC Underwhelming
I can understand folks staying here who come from this part of the world. The rates are insanely low. However, if you're venturing 30 hours from the other side of the world, your expectations of an Indonesian resort paradise may not be met.
This property seems old, but well kept. The pool is pretty nice and immaculately clean. We spent most of our time laying around and using our Starpoints to order drinks (and for the record, the drinks were not good). No real beach (at least not the kind you want to lay around on).
The rooms are average. AC works well. Older, but well kept and clean. Everything worked and beds were comfy. Nice balcony but chairs were not comfortable enough to sit in for more than a few minutes.
The restaurant is awful.
Luckily you're a quick walk (albeit on a busy highway) to lots of yummy, local restaurants. We used TripAdvisor to find some great places. Also, many restaurants will come pick you up for free.
The staff is excellent and super friendly.
March 5, 2012
Rated 4 out of 5 by Shep Charming experiance
We read a couple of reviews upon arrival. Some very positive, and a few with negative remarks. From the moment we arrived (at 1:30 AM), we enjoyed every aspect of this hotel. It is situated perfect for almost any attraction on Lombok, expecially if you love the sea for either watersports, diving or just simply a boat ride. The staff made us feel good throughout our stay. Even if the hotel is not new, it is well kept and very cleen. The garden is kept in perfect condition. I am normally not a fan of swimming pools, but here a had a swim every afternoon after returning from our activity of the day. We enjoied ouselves very much.
December 8, 2011
Rated 4 out of 5 by JPV271 Lovely hotel and great facilities
Great location - close to the main strip and good restaurants. Nice beach area and lots of daybeds. Small issue at check in but other than that it was a great stay.
June 29, 2014
Rated 5 out of 5 by Guna Well managed, a gem.
Senggigi itself is a well kept secret....commercializations has not taken a toll yet. The hotel is beautifully managed. Everything tip top and comfortable. A great place to spend some quiet time.
June 29, 2014
Rated 5 out of 5 by Brooke123 Beautiful Beach Resort
This was a terrific resort that had great amenities, an amazing staff, good location and very relaxing. The spa was incredible and we also had a romantic dinner set up on the beach by the hotel which was amazing.
December 1, 2011
Rated 5 out of 5 by AussieTraveller21 Just Awesome
Our stay at the Sheraton Senggigi was easily one of the best holiday experiences I have had to date. The staff were absolutely delightfull, honestly the nicest people we have ever met. I especially liked how they would join in activities with guests, it was a really nice touch. The food was outstanding, the services at the hotel were vast, and the accommodation was just excellent! We stayed in the beach front villa with our own private pool, lounge, sun room & deck. It was very hard to leave the room! I would like to thank the staff at the Sheraton Senggigi and think they should be very proud of the hotel they are operating. We will be back.
December 9, 2013
Rated 3 out of 5 by Travelguy44 Nice hotel but not a 5-star resort
Staff is amazingly nice and helpful. Unfortunately the rooms are old, not really clean, towels etc is probably 10 years old. The hotel has two restaurants and a bar but only one menue. Hotel drivers are kind of a gang and try to sell you cousins and cousins-cousins business as bad quality pearls (stay away from a driver called Jamal and his "friends" pearl shop Abi-pearls)
However, food quality is o.k., Breakfast is good and free Wifi is available at the lobby. Location is o.k. The beach is not exactely what you can call a dream beach. Overall I would rate it as a 4-Star resort. The resort is more than an hour drive from the airport and thus price is not the main issue for choosing an excellent holiday location, I would not go there again.
Side note: What start to nerves after a few days is that every local tries to rip tourists off which exceeded my experience in other asian, south american or south european holiday destinations.
May 17, 2012
Rated 4 out of 5 by weremum Excellent - again
Had a marvellous holiday at the resort again. The staff are friendly, courteous and can't do enough to assist. The food is great and although the hotel is showing its age in some places the rooms are comfy, especially the terrace rooms, we love staying here. The Sunset bar is the perfect place to while away the evening with a cocktail or two. Looking forward to our next stay.
June 13, 2014
Rated 4 out of 5 by Bkumar The "Sheraton experience".
We arrived in Sheraton Lombok having a baggage missing. The Sheraton staff led by Arnawa asisted us in contact the airport and keeping tabs with the airline to ensure that the bag was delivered to the 2 days later.
Arnawa and his team were incredibly professional in making our family holiday pleasant and enjoyable. Whilst the hotel does seem a little aged, it is the warmth and hospitality of the staff that impressed me. Every little request was attended in a timely fashion.
June 6, 2014
Rated 4 out of 5 by Xenos Home away from home
I have been staying here occasionally for more than 10 years and it never changes. The staff are always welcoming, service and facilities always spot on, and I just feel comfortable there.
June 11, 2014
Rated 5 out of 5 by MRG60 This hotel has a great brakfast
The buffet breakfast was the best we have
every had. The room was very comfortable
and the staff very friendly. Enjoying a cold beer on the beach in the afternoon watching the surfers was wonderful.
April 22, 2014
Rated 4 out of 5 by mumbaimonkey Sheraton looks like a chalet but service standard was exceptional
We first arrived and were greeted by the front desk staffs. Check-in was a breeze, and the front desk staff on duty was extremely helpful. We were given a welcome drink. The reception area was beautifully done up, and the business centre was clean, efficiently laid-out, and had the latest computers running Windows 8. Monitors were large which made for easy browsing, and wifi connection was extremely good and fast. Restaurant was clean with plenty staff catering to the guests. you get good views of the pool and beach while having your breakfast. The pool was large, which was good considering the number of rooms this Sheraton had. The pool never felt too crowded when we were there.
Our villa was beautifully furnished, and very clean. The private pool was cleaned every morning and kitchen and mini-bar well stocked. The bathtub was very clean, which is something I check for. and its good that there is a TV there too, so one can relax in the tub and watch TV. However, the shower tended to drain too slowly, and hence we had to take quick showers as the water tended to collect with our feet submerged in our own muck. This was not a big issue for us, and we highlighted this to the staff upon check-out.
Overall impression of the property is that it needs a major renovation. The different building floor tiles and walls reminds me of a chalet. We stayed at the Villa for 4 nights, and felt like royalty. In fact we had such a good feeling, that we decided to extend, but stay in the normal room for another 2 nights as my partner did not want to stay in such a big villa. However, the normal rooms were a bit disappointing as the rubber seal on the fridge door was defective which meant the fridge leaked cold water onto the floor, hence the bottom of the fridge was rusting. Also, the aircon temp for our room could not be adjusted. It made me feel that we really enjoyed our stay due to the fact that we stayed at the villa. If we had booked a normal room, we might have just gone home on schedule. The management should take more care to upkeep their hardware to ensure that all guests enjoy the best experience they can.
One aspect that I would like to highlight would be the service staff. They truly impressed me and I cannot commend them enough. Mr Muslimin(Front Desk) always greeted us with a smile. He and the rest of the staff, Beatix, Laura (including the masseuses,Ms Daisy) seemed to take great pride at working at the Sheraton. When asked for their opinions on transportation to and from the hotel, currency exchange, and food, there was no hard-selling of the hotel facilities but just factual presentation of hotel pricing, and pricing of vendors outside the hotel. This gained our trust and we ended up using the hotel services most of the time (with the exception of currency-exchange). I cannot commend the staff enough. They made the difference to my stay here at Senggigi. There are lots of renovating that needs to be done (except the almost perfect villa) to bring up the look of this hotel, but the staff at this establishment made a difference. And for the competitive prices they offer, I will definitely recommend this hotel to others.
April 11, 2013
Rated 5 out of 5 by BettyDes44 Superb Resort Sheraton Lombok
Beautiful resort, great location, friendly staff, excellent buffet breakfast, Gardens very nice, Ocean view deluxe room very roomy with balcony, good swimming at beach and pool, extra special cake for my husband 70th birthday, very personal by resturant staff, yummy food affordable price for meals, would recommend and congratulate all for looking after us and very welcome stay. we will return.
Des & Betty Draper, York, Western Australia
March 15, 2014
Rated 5 out of 5 by katerpiler Great hotel
The hotel is fully compliant with the declared category. The room was comfortable and convenient. A wonderful breakfast were good start to the day. The beach and pool area was kept in perfect condition. Excellent addition to our relaxing holiday were spa treatments. Very friendly and attentive staff helps us to toward emerging issues.
Let me thank you for a wonderful vacation that you have given our family.
March 19, 2014
Rated 5 out of 5 by Sastra Senggigi beach
Awesome resort, quite old architecture, need refurbish for sure. At least give guest your free canoe charges. For sure, no carpets which most five stars have it a must if not want to noisy surround your guest's rooms.
Moreover, i love the food breakfast and dinner was there. The night theme is pursuit to our happiness. Keep it up.
By the way, need mustache saver.
Thank you very much !
Back again always. With our guests of PT. ULTRAVIOLET TOURS BALI.
February 21, 2014
Rated 5 out of 5 by MN12 An excellent hotel
Very good restaurants, food and breakfast buffé. Nice and friendly staff. Nice pool area and beach. Walking distance to Senggigi with shops and restaurants.
Would have appreciated a key to the terrace door. The transport service doesn't offer to book a taxi unless requested. Upon leaving the hotell and needing transport to the harbour the transport offered by the hotell unfortunately was as much as four times as much as taking a taxi. Overall we were very happy with our stay and would have loved to stay another couple of days.
August 29, 2012
Rated 4 out of 5 by LombokLike Relaxing Lombok Sheraton
Wonderful resort, great facilities. Awesome location. Refreshing views and very helpful friendly staff. Great breakfast, overall well pampered in the break from regular fast busy life. Great value for money.
June 4, 2014
Rated 5 out of 5 by Asti60 Heaven on Earth.
In 7 days God made the heavens and the earth., and it was good.
Then for an added extra touch of magic he inspired the creation of the Sheraton Senggigi Beach Resort....and it was spectacular!
An amazing piece of heaven on earth., a place where staff genuinely care for the guests comfort and well-being. Dominique., the charming and hardworking resort manager keeps this hotel running like a well oiled machine.
May 30, 2014
Rated 5 out of 5 by Girls14 Mother & Daughter from Western Australia
This resort is excellent in every way! You'll love the facilities, the food, the themes, activities, the spa and the exquisite location! Can't recommend highly enough - wouldn't stay anywhere else! The staff are always friendly and helpful even with above and beyond requests. Loved it and will return as soon as possible. Sheraton Departure Lounge at the Airport upon departure is a very welcome luxury and very comfortable.
February 17, 2014
Rated 5 out of 5 by Asti60 7 Nights of luxury in Paradise
7 nights in a majestic setting, services delivered by highly trained staff who not only make a priority of knowing your name but also show genuine concern for your welfare and enjoyment of the Sheraton facilities. Breakfast is by far the best I've had in Asia., try and put at least one hour aside to fully appreciate its variety. Only disappointment was no bacon. Sure they substitute with Beef Bacon but Bacon and ham MUST BE PORK!
February 12, 2014
Rated 5 out of 5 by WesBoy Wonderful Stay
We went trekking on Rinjani when we first got to Lombok. Along the way, everyone we told said the Sheraton in Senggigi was a very nice hotel. Once we got to the Sheraton, our expectations were met and then exceeded and then exceeded again. The hotel was luxurious and clean and all of the staff were extremely helpful. I've never gotten so much from hotel for the amount we paid. I just wish we had been able to spend more time there, but I think it's safe to say we'll be coming back.
May 17, 2013
Rated 5 out of 5 by Plap This hotel has it all!
My husband and I stayed at Sheraton for 7 nights. The staff, service, food and location were simply wonderful. The breakfast was out of this world and we were spoilt for choice. Lunch and dinners were fantastic. Service was exceptional. Attention to cleaning the rooms was a little lax, but the helpfulness and friendliness of staff more than made up for this. The hotel is right on the beach which was very clean and hawkers were not allowed access. We will definately be back.
October 30, 2013
Rated 5 out of 5 Nearly perfect
We had a wonderful stay at this hotel, 8 nights. After reading many comments on trip advisor I was little worried about what we were going to experience. The only valid comment as far as I am concerned,the rooms could do with an upgrade, this didnt concern me terribly as we only slept, showered and changed in the room. One thing that really did grate on me, was the television at the pool bar ! We refused to drink at this bar because of the TV, more to the point, no one was watching it,,,, so why is it there !! Who wants a TV shoved in their face in the middle of paradise.. Also the music in the beach bar too too loud, asked the staff on many occasions to turn it down, so loud sometimes it was difficult to talk. Who wants loud music when you have the sea lapping 5 metres away. thats why I say nearly perfect, and this would be easy to remidy.
September 18, 2012
Rated 5 out of 5 by RakeshP Great location and responsive staff
My stay began not on the best note with some hiccups at arrival primarily led by a couple of blocks being under report. However, having reached out to the duty manager, not only were the requirements met, but we were also upgraded to an executive suite. Had great experience thereafter. Food could be better, however, great beach, pool, sport facilities etc etc. one negative is that the spa does not have steam and sauna.
September 18, 2013
Rated 5 out of 5 by Sugantoso Wonderful Views at Sheraton Sengiggi
Definatly would recommend this hotel
great location, views, breakfast was amazing, staff lovely , large spacious rooms with balcony , Spa staff very experienced
March 2, 2014
Rated 4 out of 5 by Jazzy1 Very friendly and helpful staff
We had a great time. The hotel staff were very friendly and helpful. At times the room was not cleaned thoroughly but passable.
Our stay was slightly marred by the noise and take over of some facilities by a large group who appeared to be taking part in some sort of training. This did not seem appropriate when other guests were expecting to have a relaxing holiday.
February 12, 2012
Rated 5 out of 5 by Helen52 Paradise by the beach
The Sheraton Senggigi had magnificant facilities in a very convinient location right on the beach. One of the higlights was the buffet breakfast as it had an extensive range of different foods of very high quality
January 29, 2014
Rated 4 out of 5 by gtg850r Excellent Stay
Excellent stay. The rooms were a little old, but the service was outstanding and more than made up for it. And being right on the beach, the only time we spent in our room was at night for sleeping.
May 24, 2014