Rated 5 out of 5 by tonyjan This hotel provided everything we wanted
We had a lovely, relaxing family stay, and the hotel was excellent value, especially the daily buffet breakfast. Anything we asked for was provided promptly, and the location was ideal for snorkelling right off the beach in front, catching an outrigger boat to the Gili Islands, and sampling the many great restaurants down the main street.
July 16, 2014
Rated 3 out of 5 by Travelguy44 Nice hotel but not a 5-star resort
Staff is amazingly nice and helpful. Unfortunately the rooms are old, not really clean, towels etc is probably 10 years old. The hotel has two restaurants and a bar but only one menue. Hotel drivers are kind of a gang and try to sell you cousins and cousins-cousins business as bad quality pearls (stay away from a driver called Jamal and his "friends" pearl shop Abi-pearls)
However, food quality is o.k., Breakfast is good and free Wifi is available at the lobby. Location is o.k. The beach is not exactely what you can call a dream beach. Overall I would rate it as a 4-Star resort. The resort is more than an hour drive from the airport and thus price is not the main issue for choosing an excellent holiday location, I would not go there again.
Side note: What start to nerves after a few days is that every local tries to rip tourists off which exceeded my experience in other asian, south american or south european holiday destinations.
May 17, 2012
Rated 5 out of 5 by Within01 The place to be
In this hotel every one understands how to deliver service quality in a consistent way. Polite, friendly and service oriented people are the backbone of the hotel in Sengigi. We enjoyed the atmosphere and very lovely breakfast and dinner.
Really a place to visit again.
July 14, 2014
Rated 5 out of 5 by Sabatino Outsanding Hotel
We loved this place and were so glad it was recommended to us, we will definitley be back
July 2, 2014
Rated 4 out of 5 by mumbaimonkey Sheraton looks like a chalet but service standard was exceptional
We first arrived and were greeted by the front desk staffs. Check-in was a breeze, and the front desk staff on duty was extremely helpful. We were given a welcome drink. The reception area was beautifully done up, and the business centre was clean, efficiently laid-out, and had the latest computers running Windows 8. Monitors were large which made for easy browsing, and wifi connection was extremely good and fast. Restaurant was clean with plenty staff catering to the guests. you get good views of the pool and beach while having your breakfast. The pool was large, which was good considering the number of rooms this Sheraton had. The pool never felt too crowded when we were there.
Our villa was beautifully furnished, and very clean. The private pool was cleaned every morning and kitchen and mini-bar well stocked. The bathtub was very clean, which is something I check for. and its good that there is a TV there too, so one can relax in the tub and watch TV. However, the shower tended to drain too slowly, and hence we had to take quick showers as the water tended to collect with our feet submerged in our own muck. This was not a big issue for us, and we highlighted this to the staff upon check-out.
Overall impression of the property is that it needs a major renovation. The different building floor tiles and walls reminds me of a chalet. We stayed at the Villa for 4 nights, and felt like royalty. In fact we had such a good feeling, that we decided to extend, but stay in the normal room for another 2 nights as my partner did not want to stay in such a big villa. However, the normal rooms were a bit disappointing as the rubber seal on the fridge door was defective which meant the fridge leaked cold water onto the floor, hence the bottom of the fridge was rusting. Also, the aircon temp for our room could not be adjusted. It made me feel that we really enjoyed our stay due to the fact that we stayed at the villa. If we had booked a normal room, we might have just gone home on schedule. The management should take more care to upkeep their hardware to ensure that all guests enjoy the best experience they can.
One aspect that I would like to highlight would be the service staff. They truly impressed me and I cannot commend them enough. Mr Muslimin(Front Desk) always greeted us with a smile. He and the rest of the staff, Beatix, Laura (including the masseuses,Ms Daisy) seemed to take great pride at working at the Sheraton. When asked for their opinions on transportation to and from the hotel, currency exchange, and food, there was no hard-selling of the hotel facilities but just factual presentation of hotel pricing, and pricing of vendors outside the hotel. This gained our trust and we ended up using the hotel services most of the time (with the exception of currency-exchange). I cannot commend the staff enough. They made the difference to my stay here at Senggigi. There are lots of renovating that needs to be done (except the almost perfect villa) to bring up the look of this hotel, but the staff at this establishment made a difference. And for the competitive prices they offer, I will definitely recommend this hotel to others.
April 11, 2013
Rated 5 out of 5 by LIsa09 Can't stop coming back!
We stayed at the Sheraton Senggigi Lombok for the 2nd time in May with friends (who we recommended to stay there) for 3 nights. Once again the hotel was excellent! We had a few problems with 2 of our rooms and after speaking to the staff, to our delight we were upgraded the next day. All the staff are extremely friendly, professional and fantastic with my children. I wouldn't stay anywhere else and again have recommended it to friends who are coming over in August and we have also rebooked for 5 nights in August. We can't wait to go back!
May 31, 2014
Rated 5 out of 5 by rw99 Excellent Stay at Sheraton Senggigi
while the location is a bit far from the airport (1 - 1.5 hr taxi ride), all are forgotten when you reach the hotel.
Service staff attention to details is excellent and prompt. Excellent hotel organized activities. Enjoyed thoroughly the massage lesson on Sunday afternoon by the beach!
Excellent pool and poolside dining. Room service is prompt and food is good as well.
A refresh on the room ( a bit dated) will be a good welcome and definitely add the appeal of the hotel but no complain on the room.
Would definitely come again. Well done.
April 17, 2012
Rated 5 out of 5 by MN12 An excellent hotel
Very good restaurants, food and breakfast buffé. Nice and friendly staff. Nice pool area and beach. Walking distance to Senggigi with shops and restaurants.
Would have appreciated a key to the terrace door. The transport service doesn't offer to book a taxi unless requested. Upon leaving the hotell and needing transport to the harbour the transport offered by the hotell unfortunately was as much as four times as much as taking a taxi. Overall we were very happy with our stay and would have loved to stay another couple of days.
August 29, 2012
Rated 5 out of 5 by Vossie Sheraton Lombok bliss
We absolutely loved our stay at this wonderful Hotel. The ambiance was great, the room was just beautiful with still an Indonesian flavor to it as we don't like non character modern rooms. The staff were all very friendly and helpful. The buffet breakfast is just fantastic the choices are endless. The piano player Tono just gives it that cachet, a pity he does not play in the beautiful lobby as well! The pool is beautifully designed with small "islands" etc and overlooking the beach. The restaurant and beach bar serve lovely food at reasonable prices. We also enjoyed the Indonesian buffet night with a Bali dancing show very much. The hotel is a short walk from mini supermarts, banks and other restaurants etc. The internet facility room is free and beautiful as well. We recommend this hotel as the best place to stay when holidaying in Lombok. Top notch! PS they also have a Sheraton lounge at Lombok airport. Thank you Sheraton Senggigi! Mike and Marian (Perth Australia)
September 23, 2014
Rated 5 out of 5 by Katie001 Beautiful setting
This is such a lovely hotel. From the moment we arrived we were instantly relaxed. The gardens are peaceful with little areas to go and sit if you wanted time out. I normally take about a week to unwind but on our first day I was in the zone and loving everything about this hotel. The beach and the pool are great and the swim up pool bar was an added plus. There isn't anything not to like about this hotel even the location is spot on. Thanks for a great time. Can't wait to go back.
July 16, 2014
Rated 5 out of 5 by AmiNaz Thank You for Your Kindness
To the General Manager, Mr. Duvivier, Mr. Made Arnawa, and Mr. Yuna for arranging our reservation during our business trip in Lombok. We are from the Consulate General of India in Bali really appreciates the caring and kindness from your staff and the management. We had a really comfortable place for resting after the business trip. Thank you also for the Chef to provide vegetarian meals on our dinner.
Thank you and wishing you all the best for your hotel.
November 27, 2014
Rated 5 out of 5 by WesBoy Wonderful Stay
We went trekking on Rinjani when we first got to Lombok. Along the way, everyone we told said the Sheraton in Senggigi was a very nice hotel. Once we got to the Sheraton, our expectations were met and then exceeded and then exceeded again. The hotel was luxurious and clean and all of the staff were extremely helpful. I've never gotten so much from hotel for the amount we paid. I just wish we had been able to spend more time there, but I think it's safe to say we'll be coming back.
May 17, 2013
Rated 5 out of 5 by Plap This hotel has it all!
My husband and I stayed at Sheraton for 7 nights. The staff, service, food and location were simply wonderful. The breakfast was out of this world and we were spoilt for choice. Lunch and dinners were fantastic. Service was exceptional. Attention to cleaning the rooms was a little lax, but the helpfulness and friendliness of staff more than made up for this. The hotel is right on the beach which was very clean and hawkers were not allowed access. We will definately be back.
October 30, 2013
Rated 5 out of 5 by Sastra Senggigi beach
Awesome resort, quite old architecture, need refurbish for sure. At least give guest your free canoe charges. For sure, no carpets which most five stars have it a must if not want to noisy surround your guest's rooms.
Moreover, i love the food breakfast and dinner was there. The night theme is pursuit to our happiness. Keep it up.
By the way, need mustache saver.
Thank you very much !
Back again always. With our guests of PT. ULTRAVIOLET TOURS BALI.
February 21, 2014
Rated 5 out of 5 Nearly perfect
We had a wonderful stay at this hotel, 8 nights. After reading many comments on trip advisor I was little worried about what we were going to experience. The only valid comment as far as I am concerned,the rooms could do with an upgrade, this didnt concern me terribly as we only slept, showered and changed in the room. One thing that really did grate on me, was the television at the pool bar ! We refused to drink at this bar because of the TV, more to the point, no one was watching it,,,, so why is it there !! Who wants a TV shoved in their face in the middle of paradise.. Also the music in the beach bar too too loud, asked the staff on many occasions to turn it down, so loud sometimes it was difficult to talk. Who wants loud music when you have the sea lapping 5 metres away. thats why I say nearly perfect, and this would be easy to remidy.
September 18, 2012
Rated 5 out of 5 by BettyDes44 Superb Resort Sheraton Lombok
Beautiful resort, great location, friendly staff, excellent buffet breakfast, Gardens very nice, Ocean view deluxe room very roomy with balcony, good swimming at beach and pool, extra special cake for my husband 70th birthday, very personal by resturant staff, yummy food affordable price for meals, would recommend and congratulate all for looking after us and very welcome stay. we will return.
Des & Betty Draper, York, Western Australia
March 15, 2014
Rated 5 out of 5 by Asti60 7 Nights of luxury in Paradise
7 nights in a majestic setting, services delivered by highly trained staff who not only make a priority of knowing your name but also show genuine concern for your welfare and enjoyment of the Sheraton facilities. Breakfast is by far the best I've had in Asia., try and put at least one hour aside to fully appreciate its variety. Only disappointment was no bacon. Sure they substitute with Beef Bacon but Bacon and ham MUST BE PORK!
February 12, 2014
Rated 5 out of 5 by Girls14 Mother & Daughter from Western Australia
This resort is excellent in every way! You'll love the facilities, the food, the themes, activities, the spa and the exquisite location! Can't recommend highly enough - wouldn't stay anywhere else! The staff are always friendly and helpful even with above and beyond requests. Loved it and will return as soon as possible. Sheraton Departure Lounge at the Airport upon departure is a very welcome luxury and very comfortable.
February 17, 2014
Rated 5 out of 5 by RakeshP Great location and responsive staff
My stay began not on the best note with some hiccups at arrival primarily led by a couple of blocks being under report. However, having reached out to the duty manager, not only were the requirements met, but we were also upgraded to an executive suite. Had great experience thereafter. Food could be better, however, great beach, pool, sport facilities etc etc. one negative is that the spa does not have steam and sauna.
September 18, 2013
Rated 5 out of 5 by katerpiler Great hotel
The hotel is fully compliant with the declared category. The room was comfortable and convenient. A wonderful breakfast were good start to the day. The beach and pool area was kept in perfect condition. Excellent addition to our relaxing holiday were spa treatments. Very friendly and attentive staff helps us to toward emerging issues.
Let me thank you for a wonderful vacation that you have given our family.
March 19, 2014
Rated 3 out of 5 by upandup Will be Great after improvements
Hotel has best location in Senggigi but overdue for renovations. Staff are excellent! Excellent pool layout, needs a makeover but its still the best design we have come across and the pool slide is a winner with children. Breakfast buffet is superb however the large volume of flies crawling over foods is unappealing - covers required please. Building No One is not suitable for those with children as at least 4 out of 7 nights there is night time entertainment during themed buffet dinners and guess what? Those speakers face Building No One and blare out music up until 10pm. We loved the traditional grounds, the private beach and friendly staff. Rooms tired but comfortable.
October 17, 2014
Rated 4 out of 5 by Jazzy1 Very friendly and helpful staff
We had a great time. The hotel staff were very friendly and helpful. At times the room was not cleaned thoroughly but passable.
Our stay was slightly marred by the noise and take over of some facilities by a large group who appeared to be taking part in some sort of training. This did not seem appropriate when other guests were expecting to have a relaxing holiday.
February 12, 2012
Rated 5 out of 5 by Poul27 Great staff
Found the staff always very pleasant and would go out of their way to be helpful. The surrounds are beautiful, the room was lovely. Would definitely stay again.
July 27, 2014
Rated 5 out of 5 by Travelalot21 Fourth Stay, Still our preference
Good hotel, good staff, so helpful. A great breakfast - the best omelette!!
Location a bit of a pain now the airport has moved, just have to allow that bit longer.
Plenty of local restaurants within walking distance.
Rooms a little dated and could do with a spruce up, but nice and clean!
May 1, 2012
Rated 5 out of 5 by RossJ Conservation program is commendable
There is a conservation program in place for Lombok's marine turtles; I wish all hotels that rely on natural beauty to draw clients would also make contributions to regional conservation for future generations- WELL DONE SHERATON!
August 11, 2012
Rated 5 out of 5 by Helen52 Paradise by the beach
The Sheraton Senggigi had magnificant facilities in a very convinient location right on the beach. One of the higlights was the buffet breakfast as it had an extensive range of different foods of very high quality
January 29, 2014
Rated 5 out of 5 by MRG60 This hotel has a great brakfast
The buffet breakfast was the best we have
every had. The room was very comfortable
and the staff very friendly. Enjoying a cold beer on the beach in the afternoon watching the surfers was wonderful.
April 22, 2014
Rated 5 out of 5 by Solvei great hotel right on the beach
Our deluxe room was spacious and clean with a really comfy bed and great shower. The beach is also clean and we spend most of our time on the beach. We enjoyed our stay.
August 7, 2013
Rated 5 out of 5 by Sugantoso Wonderful Views at Sheraton Sengiggi
Definatly would recommend this hotel
great location, views, breakfast was amazing, staff lovely , large spacious rooms with balcony , Spa staff very experienced
March 2, 2014
Rated 5 out of 5 by seagull Warm and Friendly
Apart from very slow check-in the staff were perfect and extermely helpful and the facilites were excellent - Trip Advisor got it wrong - so many thanks.
January 6, 2013