Rated 3 out of 5 by TomTom2014 Great Hotel, just not quite 5 star
The hotel itself is fine, a little outdated compared to other hotels in the area but other then that its fine. The reception team, especially Terrance is great and responsive, however the F&B team especially the pool bar team is miles away from 5 star service. The pool and beach area itself are nice but I still find myself wishing to be indulged in luxury, as a proper 5 star property should. If you find a good rate then stay, but don't go out of your way to stay here. And the doors and walls are paper thin, allowing you to hear everything in the hallway and next doors.
September 2, 2014
Rated 1 out of 5 by Cazzatraveling One check in person tarnished the whole Starwood experience
I have not experienced such disdain from a reception check in person in a hotel chain-ever! No eye contact, no smile, no please, thank you etc and told I was wrong about my check out dates despite the written evidence that he had made a mistake....oh and as a gold card SPG member not even an offer of an upgrade. Thankfully SPG have their guest services who always call you to check if all is ok, once they heard they did put a guest manager onto it, they would do their best to get me a room upgrade, we're sincerely apologetic and asked if I liked wine-red or white! I didn't get wine but did get a basket of fruit and the promise of a room change the next day.
January 7, 2012
Rated 5 out of 5 by minihouse This hotel has great features
we arrived late (2 am) therefore we had missed or lunch ( we haAsn d halp board included in our stay), the staff kindly offered full board for the following day to make up for it. We received also an upgrade on our room. The staffa were very helpful and the hotel features: outdoors, pool , beach, rooms, food, everything were fantastic!. I really enjoyed my stay.
September 9, 2014
Rated 2 out of 5 by Khaled32 will not go there again
This was my second stay at the Sheraton JBR, both were unpleasant.
Bad service and customer care, staff are rude
Egnored my SPG benefits and level twice
Old and needs renovation, I had better rooms for cheaper at the JBR
The rooms are not up to expectations an Lack maintenance
To be frank if was offered to stay there for free I want go, hands down one of the worst Sheraton experience I have ever had.
November 29, 2013
Rated 5 out of 5 by andreaice Best resort in Dubai
Jumeira Sheraton is the best resort in Dubai .
Quality very high
September 11, 2014
Rated 3 out of 5 by Sussie678 An okay hotel
It was my first time at this hotel. At the check-in be ready to pay taxes that are not included in your bill. It's a lot of construction going on here, traffic is terrible especially on Friday evening. You can even see construction site from the beach.
The room is quite nice and spacious, free water everyday, housekeeping did a good job cleaning. Internet is free but very slow, you want it faster you have to pay.
The breakfast buffet was disapointing, small restaurant, very crowded with long lines. Classic selection of food nothing special for such a price, very expensive.
The grass beach is nice, if you get there early you wait for the beach attendant to bring you cushions and adjust your umbrella, they're used with tipping, don't expect them to be nice without money. One of the attendants looked like he didn't want to be there.
If you're late you don't even get a chair, you can use the sand beach wich is ok but the beach chair cushions are very old and yellowish unacceptable for a 5 star hotel.
Be carefull going in the water, running boats all around you. The beach is not private at all, security staff but especially on Friday it's not helping at all, it's not okay for outside people to be starring at you and taking pictures.
The metro station is 15 min away. The transportation desk guys gave me wrong directions like they did to me sending me 3 metro stations further than my actual destination.
I won't be returning at this hotel, you can find better.
September 11, 2014
Rated 2 out of 5 by Spider Once again this hotel has disappointed me.
Once again the Sheraton JBR has disappointed me. The hotel is overpriced for what it offers and staff do not give you a sense of belonging and you are treated like sheep.
This hotel does not have the personal touchs that differentiate it from any other hotel. The hotel is alos looking tired and aged.
December 5, 2011
Rated 4 out of 5 by Kurt58 Very nice hotel.....a few steps from the Marina
A very nice and quiet hotel, right next to the Marina (5 minutes walk). The facilities are globally very good. The hotel, about 30 min by cab from the downtown area, is very nicely located, right next to the Dubai Marina with all its restaurants, shopping facilities etc. The hotel is not particularly suitable for families - as there is no kids club and the playground rather small. I would recommend the hotel without hesitation.
September 4, 2014
Rated 5 out of 5 by Outerspace Good facility and good service
Stayed for a week at this hotel and enjoyed every moment of it. Service quality and security is a top priority in this hotel. The staff always strives to meet expectations. I especially enjoyed the club lounge, where staff commitment to enhanced customer experience was profoundly expressed.
February 10, 2012
Rated 4 out of 5 by JoPr Excellent Service
I usually stay at this hotel for business. My family stayed here on holiday and had a wonderful time. Staff in the restaurant, bars and beach were very attentive, friendly and helpful. The Christmas carol singers, mulled wine and cakes went down a storm.
Well Done. I'll be back!
December 28, 2011
Rated 4 out of 5 by GermanTeam First Time, best experiance in Dubai
Always friendly and helpful personal. Clean and comfortable rooms, pool and beach very good, with enough space also for relaxing!
And the best at last, warm greatings to the Restaurant, thanks Kevin for a wonderful time!
September 7, 2014
Rated 5 out of 5 by globetrotterPHX Really Good Hotel
If you are looking for a nice hotel with a great beach/pool and other amenities for vacation or a business trip, this is the hotel for you. The staff is excellent, and really go out of their way to ensure a pleasant stay.
July 4, 2012
Rated 5 out of 5 by Nidi Very Good
Was great for our family holidays.
September 8, 2014
Rated 5 out of 5 by frank0716 Superior hotel in every aspect.
Excellent location, superior service. The front desk was extremely helpful and very courteous. Food was exceptional. One of the best Sheraton hotels I have stayed in throughout the world.
November 16, 2011
Rated 4 out of 5 by Altaf nice hotel for family
My Kids enjoyed the property. The room was clean and staff prompt. Would return for weekend stay.
December 4, 2011
Rated 4 out of 5 by EBU78 This hotel is really fantastic
I have really enjoyed my stay at Sheraton Jumerah as a golden member of SPG
January 14, 2012
Rated 3 out of 5 by Alice Nice Garden and beach, but hotel does not feet to 5 star hotel standard at all..
Global comment is very poor ration: price/ versus quality. Means: price is very high for the avarage overall hotel quality. Only 3 positives points: Nice garden, good beach and good food. Hotel is Old and Rooms need to be seriously " refreshed" : very bad smeel in the rooms ( even in non smooking rooms.). Any posibility to open window and refresh air. Service is poor and not at the requested level. W've been 4 times in Dubai, so can make some comparisons with others hotels. SPA is very basic, despite of good work of the terapists. We are disappinted and will not recommand this hotel to our riends.
April 2, 2013
Rated 5 out of 5 by Simon05 Wonderful Stay
Spent 10 days with the family at the hotel and had a great time. I have stayed on many occasion over the years at the hotel for business and always had a pleasant stay. The staff is extremely friendly and helpful. But my expectations were surpassed on our most recent stay. Our great experience started from before our visit when Avril helped make sure that we got adjoining rooms as well as an upgrade due to my Platinum status. and during the stay when Gerry the concierge made reservations and got us cars when we needed them. Christophe, Saleem and the team at the Azure pool bar/restaurant were also great as we celebrated two birthdays when we were at the hotel. You can even order custom made birthday cakes from the Link which were great and that is saying a lot as we are from Paris! The Sheraton has been around for a while and although the rooms are not the most modern in design they are very well maintained and cleaned. It is also a great hotel for Dubai as the hotel is not as large as most beach hotels but has nice spacious grounds and so you never feel overwhelmed by the number of people at all the facilities. Even during the weekend. Also the two restaurants the Peacock and Ciao Italian make great food that sometimes it is easy to be lazy and just stay in!
April 30, 2012
Rated 2 out of 5 by jh94566 Old tired and expensive
Hotel is old and tired. Way too expensive. Much, much, much nicer places in Dubai for way less money. One month after my trip and still trying to get the hotel and SPG to credit me with my earned SPG points.
Pool is way too small for a resport. Nowhere to seek refuge from the heat.
Do not spend the extra money on the garden suites. They are shoddy, moldy, and no where near a garden.
August 30, 2014
Rated 5 out of 5 by BusGuy123 Excellent Staff
As always, the staff at the Sheraton JBR was absolutely world class. From the valet drivers, to the check in, to the cleaning crew, to the club lounge, every person was top notch.
September 2, 2014
Rated 2 out of 5 by traveller This Hotel is very noisy
1. Constant loud music most nights till Midnight. Thursday night this goes on till 2am - if you have a sea view room, you are unlikely to sleep.
2. Taxis - the hotel staff will try to put you in an un-metered taxi that will charge you 3x what you should pay. Insist on a metered taxi or walk out to the road and find one yourself.
3. When complaining, and you ask to be transfered to a manager, they will say 'he will call you back' if you ask to be transfered they will tell you the call will be charged to your room!!!
4. Breakfast is very average.
June 3, 2013
Rated 5 out of 5 by Cmat Fabulos hotel & staff & best VIPClub
My absolute favourite hotel in Dubai!!
The VIPClub is a must, fabulous bunch of people or I shall say friends working there.
In fact everybody at this hotel is very friendly , professional, charming and prepared to make you feel home.
Just want to say a big thank all of you (too many names and if I miss somebody it wont be fair ) and certainly see you soon
August 27, 2014
Rated 5 out of 5 by Liz71 Sheraton Jumeira
Excellent location. Staff makes you feel really important. tasteful decoration. Wonderful food. Very nice that the hotel is concerned about the guests´health, healthy menu and wonderful healthclub
August 28, 2014
Rated 5 out of 5 by 600Thomas Happiness shared
We just arrived home and all we can think about is returning next year
We enjoyed your wonderful Hotel and hospitality for seven nights not once did we think of dinning out which has never happened to us before each day the food just seemed to get better both the variety and the quality were outstanding our rooms were very well located and most comfortable and all the facilities we used over the week where first class and all well maintained but the stars where your team of very highly motivated staff it would be unfair to mention any one by name as all we came into contact with treated us like royalty their passion was a real credit to your wonderful Hotel Thank you all for a most enjoyable week
August 3, 2014
Rated 2 out of 5 by Naveed20 DISAPPOINTING
I arrived at 3.20 pm my room was not ready after waiting for one hour gave up and left for a meeting.
The room looked very bare and empty no slippers which are almost in every hotel.
Bath towel seemed to be half the size of towels provided in other hotels.
Outside staff at the door missing and if present not interested in getting you a taxi excusing themselves by saying there is a taxi crisis.
With so many new hotels in dubai why would one come and stay at this JADED HOTEL OFFERING NOTHING SPECIAL EXCEPT THE SEA.
December 12, 2011
Rated 5 out of 5 by VANI44 Excellent
Excellent service, courteous staff ,delicious
varied cuisine of high standard, lovely relaxing pool and good access to clean beaches. Wonderful experience. Most certainly will visit again soon.
August 27, 2014
Rated 5 out of 5 by Samee This hotel was very comfortable and ideal location.
The buffet breakfast and dinners would be the best I've ever had.The staff are all smiles and very willing to help you.The location is ideal, with the beach a short stroll from your room.
August 27, 2014
Rated 4 out of 5 Great location with comfortable n beautiful Rooms
Hotel n services were great. Duty manager Mr. amadu served us with state of the art customer service which i have never experienced before. Staff was very good n cooperative. Faced few problems but staff fixed them very quickly and happily. Room service guy(Kumar), food serving guys in buffet specially a guy named Israr and Chefs were so professional, cooperative and helpful to their guests i will recommend every one to stay at this hotel as it will be an unforgettable experience of your life.
August 23, 2013
Rated 3 out of 5 by RKIN Not as per Sheraton Standards
My present stay at this Hotel, was less than a pleasent experience. For the following reasons:-
(I) I was made to wait for over 1.5 hours, after the schedule check in time, which was at 3 pm, I was given room around 4.30 pm. I had to hang around, doing nothing.
(II) The room had not too fresh smell, it was smelling bad.
(III) I was asked for a upgrade to sea view room, however I got was only partial sea view. Though the charges were reversed, but that is not sufficient.
(iv) The request for the complimentary breakfast was not responded. That was unfortunate. Yes or no, would have been sufficent
(v) The Room decor was absent, the walls were blank, did not give any nice look.
(vI) The accessories provided at Bathroom was mediocre and scant andeven the towels in the bathroom were
torn and had threads coming out in corners. Very Bad
December 9, 2011
Rated 5 out of 5 by swissyoyo A very good Spring break
I have stayed many times at this hotel. It is an oasis in the midst of modern buildings yet for all that reaches a high standard particularly of staff friendliness and care.I stayed with access to the club lounge facility which is excellent.The quality of the pool bar food could be improved as it is poor in comparison to offers in other hotels but it is still acceptable. Overall a good stay and I will return.
March 1, 2014