Rated 5 out of 5 by Jim86 Beautiful resort, room for improvement
I had high expectations when I made plans for our 5 night stay. After all, this is a St. Regis Resort. I was generally very happy with my stay.
* The valet car staff was great. These folks really are the ambassadors of this place. They gave terrific service and made my kids feel very welcomed.
* We had an executive suite, so our room included butler service. My kids thought it was so cool. They bring fresh hot chocolate for the kids in the morning along with a french press of coffee. The butler we had the first several days was fantastic and took a real interest in making us feel welcomed.
* The resort is beautiful, and we were there around Christmas and there were many photo opportunities.
* Our room was very nice with a terrific bathroom with lots of nice touches
* The pool area has three pools which makes it great for kids. The smallest pool is a very nice size and is only 1.5 feet deep. It also has a big hot tub area. We were there when it was only 55-60 degrees, but the pools are well HEATED.
* The front desk staff (which I generally believe are the most important service people at a hotel) were so-so. They want to help, but are clearly not empowered to make decisions or accommodate requests. Why is it that hotels seem to tie the hand of front-line staff?
* The bed felt like it was from a low end budget motel. It was really uncomfortable. The pillows were also some kind of non-feather substitute. They need to invest in something worthy of carrying the name St. Regis.
* Small thing, and noticed it in other review. I asked to have the flashlight they provide in the room fixed or batteries replaced on the first night, it never happened.
December 18, 2011
Rated 5 out of 5 by Mittar St Regis is one of the best Resorts in Dana Point
had wonderful time,excellent service and delicious food.
November 9, 2014
Rated 2 out of 5 by celtic20 Service was Unacceptable
We checked out of our room and paid the final bill. A week later we received a "revised" hotel bill that was in error and we were overcharged for our stay. We called the accounting dept, a the St Regis on three (3) different occasions and they were to take care of the problem. We are now two months away from our stay and the problem has not been resolved.
October 14, 2013
Rated 1 out of 5 by Displeased1 Bad business practice
After I left the hotel after 3 nights I received multiple folios all with different monetary figures on them. I was there for a business conference and they charged my company credit card with some of the expenses associated with the stay but not others. Everyone in our group had errors with their bills. They also charged me for mini bar expenses despite the fact I did not use anything in the minibar. I left a message for their accounting office to call me back but they have not done so. Very bad business practice. I feel violated by their behavior.
October 6, 2013
Rated 5 out of 5 by Veteran1946 Anniversary Celebration
This is the 3rd time I have stayed at the Hotel. I live locally. The Hotel is fabulous. We had dinner with friends in the wine cellar. The food was great. On checkout day we had lunch at the Monarch Beach Golf Course located on the property. The beds are so comfortable and the bathrooms are beautiful at the hotel.
November 25, 2014
Rated 5 out of 5 by PoliEcon Birthday weekend
We spent a delightful three-day weekend celebrating my wife's birthday. The suite was spacious and allowed us some privacy with our kids in the living area. The pools and beach were perfect for our kids. The staff was very responsive. The only glitch was some reservation issues for services at the hotel. Apparently someone forgot to record them in the system but all worked out.
Sometimes the St. Regis bureaucracy gets in the way of great customer service. Guests have to know what to call the butler for, what to call the concierge for and where else to go for arrangements. It would be easier if all guest inquiries went to one number/desk and that the staff then sorted out who was to respond.
July 30, 2014
Rated 5 out of 5 by HubTravelers A day at Monarch Beach
Stayed here last week for just one day, our second visit to the resort, and had a great time even though the weather did not cooperate. Front desk allowed us to check in early (we arrived just before 1PM), and recognized our SPG Gold status and upgraded us to an Ocean View room. Considering the heavy fog kept us from the beach, having a view of the ocean and the golf course was a great substitute.
Ate at the Monarch Bay Club restaurant twice: the food, service, and view there are always spectacular.
October 23, 2011
Rated 2 out of 5 by deeaugust August - Noise!
I cannot tell you how disappointed we were. Arriving in the afternoon, the catering staff was setting up outside and the carts rolling over and the dishes clinking went on all afternoon. Kids were screaming at the pool and the noise combined forced us to close our door to the beautiful ocean breeze. In the evening there was running in the hall ways and again a tremendous amount of noise. The towels were frayed and to top it off, on Friday morning the maid walked into our room without knocking catching my husband in his sleeping shorts and just stood there looking at him until he told her to get out.
August 4, 2013
Rated 3 out of 5 by girldriverusa Why Hotels Don't Understand Luxury
This is a clear example of how we have bastardized the term luxury. There were ten pillows in my room. There was an 800 pound mirror next to the desk that made it impossible to get to electrical outlets--I have to move to a stool to write on my computer. I couldn't plug my phone into the outlet near my bed because I couldn't get to it and it was completely occupied anyway. But the big issue is this: This hotel does not offer complementary in-room coffee. They will bring a coffee "service" to your room at a charge of $32.00. I don't know about other luxury clients but this one want to make her own coffee in the morning and not have to deal with a waiter, signing a bill, answering questions in my pajamas BEFORE I have had a cup of coffee. One of my colleagues called it barbaric. Now trust me this hotel LOOKS like luxury or at least the concept of luxury that developers think luxury looks like. It's got eight fountains going after a 4-year drought in California that has turned the landscape brown. It has a grand lobby. The rooms have too many pillows, nice linens, big time TV, nice decor. But the place is possibly the worst layout of a hotel I have ever seen. Good luck finding your way around. Bottom Line: I wouldn't stay there unless I had to--which was the case as I was a guest of a corporation.
September 25, 2014
Rated 5 out of 5 by Ringo Beautiful Property
One of the prettiest hotels in North America. Grounds and pool area are amazing. Frequent traveler (platinum status) and stay at many luxury hotels across all brands including Relais & Chateaux properties. Property is absolutely beautiful.
Had amazing service at pool snack bar from Katie. She deserves recognition and a raise! Incredible service.
Was visiting property using free night awards. Even though platinum status, our room was standard room overlooking side of resort (no pool view or ocean view). In fairness to hotel, it was very busy during the weekend, and am sure suites were limited, but got the impression that received no upgrade whatsoever (much less to suite) which was disappointing. Hotels need to treat its top level of loyal patrons with great rooms, hotel disappointed in this category, but otherwise very pleased with stay and will return.
Spa facilities were excellent.
I have also stayed at the Laguna Ritz which, too, is beautiful, but consider the St. Regis nicer between the two.
November 19, 2011
Rated 5 out of 5 by Mel75 Fabulous hotel location and wonderful staff
We recently stayed here for our anniversary, and we hope to make it a tradition in the future. We love the ambiance and location of this property and especially enjoy the amenities, such as the spa. But, it is the attention to details, such as calling us by name and the special treatment we received at dinner, that made our stay more special. We would always recommend this hotel simply for its staff, but the views are truly wonderful too!
November 17, 2014
Rated 5 out of 5 by TWEFP BEST
Truly Magnificent experience!
My only suggestion would be to replace the bath towels.
They are rough and hard.
I expect plush and soft.
November 20, 2014
Rated 2 out of 5 by TRC42 Needs Improvement
Property is very beautiful and comfortable. What troubled me during our stay however, was that the staff didn't seem to measure up to the proposed quality of the resort and the expectations one would have at this price point. We assume it was a simple mistake by housekeeping, but we were also troubled to find torn towels in the bathroom. Also, we did not have a good experience at Stonehill Tavern, one of the restaurants on property. The service was slow. The food, average at best. Again at this price point, St. Regis did not meet our expectations.
July 1, 2013
Rated 2 out of 5 by CaliHorseGirl Prices much too high for the quality of this hotel.
We've always loved the St Regis however, our most recent stay was a major disappointment. The prices we paid at this hotel were HIGH; the quality of service & food were LOW.
The food at the hotel is quite pricey & mediocre at best. The valet service is extremely SLOW. One day we waited 45 minutes for the valet to come back & say there was a problem locating the car (we ended up missing our appt time off property so we didn't continue to wait for the car)-the next day we waited over 30 minutes after we had called them 20 minutes prior to order up the car.
The rooms are very nice with plush beds & nice bathrooms, however, we only received turn down service once & they didn't replenish our toiletries. We were overall let down by this hotel stay.
September 17, 2013
Rated 5 out of 5 by Bushka Very accommodating Staff
We recently stayed at the hotel over the 4th holiday weekend.
I wanted to let management and future guests know what a phenomenal job Front Desk Manager Kimber Takacs did to make our stay a memorable one, from making the reservation, to reserving all activities and just making sure we were well taken care of the whole weekend.
Kimber went far and beyond the call of duty to make sure all our needs were met.
We had such a fantastic time that upon check-out I booked another reservation.
I hope management will acknowledge Kimber for her outstanding personal customer care because she really deserves the St. Regis Act of Valor commendation.
July 7, 2014
Rated 1 out of 5 by Mac00003 Monarch Bay is not what I expected from St. Regis
We were originally scheduled to stay for 6 nights, but added a 7th to arrive a day early. We tried to anticipate and avoid any problems by calling ahead and alerting the hotel to the additional reservation. We were assured their system had the rooms linked. When we arrived, the rooms were not linked - the staff showed us checking out the next day (despite the now 7 night reservation). We were then told at 3:30 that our room was not ready and we had to wait if we wanted an upgraded room (Ocean view). Despite waiting until 4:15, when we checked in we were not upgraded to an ocean view. We had a view of the golf course parking lot. When we entered the room my wife had to wipe down the dresser and other items, which were filthy (as evidenced by the discolored wet wipe she had when she was done). In addition, the next day our room keys did not work because they were coded for one night's stay. On one occassion, we had to call two times (once at 2:00 pm and again at 3:30 pm) to have our room cleaned and serviced. It was finally completed after 4 pm. Finally, we experienced numerous billing errors on our dining and poolside bills that we had to review carefully to have items removed. Minibar charges were also incorrectly added to my final bill. In all, the experience was so bad we checked out 2 days early - staying only 5 nights. As a lifetime SPG gold member (and frequently Platinum), I was very disappointed .
July 7, 2013
Rated 2 out of 5 by dmonique Beautiful Interior but staff doesn't pay attention
I stayed here for a friends wedding and we had requested that all luggage be removed from the bridal suite and moved to my room. The bellman never came so when we returned from the wedding all bags were in the bride and groom's room. Needless to say, we were very upset that we had to interrupt the the bride and groom on their wedding night to retrieve our bags.
In addition, as a SPG gold member I was told upon check in that I had been upgraded to a nicer room. When I got to the room I realized that the view was of a construction zone.
November 11, 2013
Rated 1 out of 5 by Jockster Poor staff response to problems
It took 4 days and 4 complaints to get the telephone in my room working. A hotel manager left a voice message about the problem, which I did not receive for 2 days until the phone was fixed. Service at breakfast was slow and unresponsive. At one breakfast I was served a bowl of oatmeal without a spoon, and one was not provided even after I asked. I ended up eating the oatmeal with my coffee spoon. The one saving grace was the housekeeping staff. The housekeeping service provided was some of the best I have received anywhere in the world. This outstanding service made the stay tolerable.
February 20, 2014
Rated 5 out of 5 by TDF1 The setting is beautful and the staff takes it to another level
I truly enjoyed my recent stay at the St. Regis. The staff were beyond excellent and made all the difference. As a result, we extended our stay and added a room. I got great treatment from the point of my arrival with our bellman Matt. He took us to our room, got ice for my friend with a broken ankle, and was very engaging. When we decided to stay longer and add a room, we got exccwe got great support from Christopher who was so nice and kind. Thanks for making my friend have an anwesome birthday.
December 12, 2012
Rated 5 out of 5 by Weekender12 Excellent Stay
Our Stay this past weekend was the BEST yet! We have been coming to this property for years, and everything just seems to be getting better!!! Kimber at the Front Desk, the manager, was ***** and made our Anniversary stay FANTASTIC! The Food in Michael Mina's restaurant was amazing and the service even better! We had the best weekend that we have had in a long time, and we can't wait to go back!!! The Spa services were also dreamy! We went back the second day to experience it again.
November 10, 2014
Rated 5 out of 5 by Kozy1 Beautiful property, very friendly staff.
I felt like a valued family member the entire time I was at this property. Every staff member I interacted with was friendly, helpful and pleasant to talk with. Every request was met with enthusiasm and fulfilled quickly and often beyond what I expected.
While the main hotel is not even remotely a beachfront property, the hotel does have a private beach clubhouse that guests can visit by riding less than 10 minutes across hotel grounds in a fancy tram shuttle.
Be aware the hotel does not have a free or low cost self parking option, so all guests with cars (which is likely 90% or more) are forced to valet park for a high price, which really adds up on a multiple night stay. I found this situation surprising since clearly they have the room on this sprawling, non-urban property to provide a self park option at a reasonable lower rate per night.
December 8, 2011
Rated 5 out of 5 by FirstClassTraveler001 Simply AWESOME!!!!
This was by far one of the best resorts that I have stayed at. Incredible service, immediate SPG Gold recognition and benefits, fabulous rooms, great food, fun activities for children. I loved the butler service offered to suite guests. I would highly recommend this hotel to anyone who is interested in having a first class holiday. I cannot wait to return for a longer stay next summer.
July 17, 2012
Rated 5 out of 5 by kcn123 Awesome Customer Service!
I am more than pleased to contribute a stellar review regarding your facility. I was recently part of the ITT Technical Institute group that stayed several days at your location and have never had a better experience staying at another hotel. Your staff is highly trained to provide the highest level of customer service. On numerous occasions your team exceeded my expectations.
November 11, 2013
Rated 1 out of 5 by Piggy555 4th of July
Awful experience. Pool cabana service was downright unprofessional. Turn down service was an insult to my family-they put the robes and chocolates on our bed but not our son's - even though his robe was hanging next to ours in the bathroom. We quickly threw a chocolate on his bed but he saw & was disappointed. Butler "Dale" seemed annoyed and frustrated the two encounters we had with him. Our balcony was filthy with long black hair all over the floor (I covered the balcony with bath towels to not step on it. Staff seemed like it was a "summer job" and weren't able to answer any of our questions. So frustrating that we checked out after 2 nights instead of 3. We always choose St. Regis & had stayed at this resort previously with a favorable experience. It was a miserable trip and my family left disappointed and cheated out of a vacation.
July 7, 2014
Rated 5 out of 5 by Greg207 Exceeded my expectations!
I have had the privilege to stay at numerous first-class hotels and resorts in the United States, but The St. Regis Monarch Beach was by far the finest resort that I have ever stayed at. The service that was provided by every member of your staff was impeccable! Thank you for such a wonderful experience!
November 11, 2013
Rated 4 out of 5 by Babs Overall Very Very Nice
Used my 2 free night stay here. Did not like that I had to pay extra $25 resort fee per night. When I made my booking they said that resort fee covered parking, but it DID NOT. Had to pay another $30 per night for valet or $24 for self park, but you can't go in and out with self-park...that is a RIP OFF. Loved my room, patio door did not lock and no bath salts. Called for bath salts each day at least 3 times before I could get any delivered to my room. WEIRD? First time I called I was told they were very popular and people took them? Yes, so what? Strange answer to my inquiry.
Valet was extremely busy, had to wait over 20 minutes to get my car and people who came down after me were getting their cars before me? Another weird thing? Overall loved the room and grounds. Food and drinks very pricey.
December 21, 2011
Rated 5 out of 5 by tmills91 Keep coming back
This is our third summer in a row coming to the StR Monarch Beach. We just love the location close to all that Southern California has to offer. Service is consistently exceptional from the front desk, valets, butler service and restaurant. A special thank you to Maya for taking care of us all week at breakfast.
My only note would be that while I don't expect you to comb the sand like a golf course, the Monarch Beach club has had ALOT of seaweed on the sand the past two years...meaning lots of bugs. If you walk to the other side of the beach it's much better, but for this quality of resort you shouldn't have to.
With that said don't think twice about booking this property. We'll certainly be back again next year.
August 16, 2014
Rated 5 out of 5 this is stupid
shade on side window in suite 401 let too much morning light in, needs black out drape.
November 12, 2014
Rated 1 out of 5 by Frankie A few problems during my 3-night stay from 11/24/11 to 11/27/11
1. Sound insulation was very bad: toilet and shower sound from other rooms could be heard very clearly. They became wake-up calls in unpredictable time every morning.
2. A service person rang the door bell at 9:30am, followed by knocking on the door, while my wife and I were still sleeping.
3. The room was not equipped with coffee maker, and they charged $25 for it per day.
4. The parking system is not convenient. Need to physically walk to the front of the hotel to get validation for the parking ticket before I could drive out.
5. They charged $25 per day for self parking, without any in-and-out privilege.
November 30, 2011
Rated 2 out of 5 by Kelly48 Nice place bad attitude
I'm completing a preferred level # of visits for 2013 and thought this would be a nice treat for my birthday. It ended up being a lesson in lowered expectations. Hotel itself and rooms where as expected for a St Regis. What was severely lacking was the level of customer service and preferred level treatment. My stay started with a snobby front desk personnel with no hospitality. I would have been satisfied with the expected basic level of service at a lower star level hotel in spg, which would have beat this "St Regis". If I had to do over again I would have used my time and money ($$$$) at another chain that would treat me better as a preferred frequent client. Disappointed
December 29, 2013