Rated 5 out of 5 by Rindy Good Family Trip
Rooms were clean. Beds were comfortable. Some of the late night parties outside interferred with sleep.
June 10, 2015
Rated 3 out of 5 by diana46 Meeting area is perfect but the pool area needs improvement
The meeting area was exceptional for our insurance conference, however, they stayed tow more days for leisure and had used Capital One Visa rewards for those two nights. The staff messed up our bill and charged us and will not respond to me. Also the pool area needs much important. The pool is dirty and the plaster needs to be redone and the deck needs cleaning.
May 28, 2015
Rated 5 out of 5 by Rcp912 Beautiful resort; great service
We enjoyed our 1 night stay at this resort. Staff was eager to help, and the facilities and views were gorgeous. Would definitely stay here again.
May 23, 2015
Rated 5 out of 5 by Sarah314 Excellent service and amenities
The entire staff is extremely friendly, goes above and beyond to make you feel welcome and ensure you have everything you need. Food is amazing, property is beautiful, clean, and amazing views! Cannot wait to stay there again!
May 20, 2015
Rated 5 out of 5 by Kimme Wonderful place to celebrate our 1 yr wedding anniversary!
My husband and I spent 2 nights at this Westin hotel during our trip to the Grand Canyon. This hotel is truly impressive from the moment you step foot on the property. It sits on an expansive plot of land and the palm tree lined drive we drove down on our approach was reminiscent of the grand Caribbean resort where we honeymooned. From the lobby to the rooms, pools and spa, the hotel is simply stunning and surpassed our expectations in terms of style and ambiance. In addition, the customer service was exceptional. Upon checking in, my husband mentioned to the reception staff that we had stayed with our wedding party and guests at another beautiful Westin just a year earlier. A few minutes after we were shown to our room, a complimentary basket of wine, cheese, fruit and crackers arrived at our room door with a note congratulating us on our anniversary. We were so surprised and pleased by that personal touch! In short, we enjoyed our short stay and would've loved to stay longer. Next time, we'll try our hand at surfing on their wave runner attraction! A few other things to note: Free parking!!! Also, we loved the themed 'Food Truck Friday' where live music and bbq could be found by the pool. If we hadn't planned to hike the canyon, we could've stayed by the pool all day. Finally, there are many wonderful restaurants, a huge luxury mall and other local conveniences (in case you fancy a quick taxi to Trader Joe's like us) in close proximity to the hotel. Thanks Westin Kierland, fingers crossed we'll be back one day for a family holiday!!
April 12, 2015
Rated 1 out of 5 by PortlandTom Dreadful
Hotel management is completely inept. Bad plumbing, broken bed, room not ready at check in. The hotel's management has either a near pathological disdain for its guests or has simply given up on trying any more. I think it's probably the latter. They simply don't care. Families should avoid this hotel at all costs.
April 9, 2015
Rated 1 out of 5 by Disappointed247 Huge Disappointment
We will never stay at the Westin Kierland again. It is atrocious to be paying the kind of money we were paying, and then to have to wait in line an hour each morning like cattle for a pool chair - only to not get one half the time. The hotel was beyond full, but staffed as if they had 50% occupancy. We had to ask each day for maid service, and spent an hour one morning on the phone with IT services because our internet went out. Ultimately this was an error on the part of reservations, who "thought" we had moved rooms (but we had not). There was always a line - for the pool, for the elevators, for the front desk. Upon check out we learned that the Westin had sold "pool tickets" to locals. Why, on the week of spring break, when the hotel was already beyond capacity, they would do such a thing is beyond me. But by trying to capture those incremental dollars they lost a ton of repeat business. Everywhere you looked someone was complaining about how they would never come back to this hotel - and I couldn't agree more!
April 5, 2015
Rated 5 out of 5 by Dick84 We loved it and will recommend it to friends, as someone did to us.
It was our second stay there and we loved it again and plan to return for a week next March.
Your concierges were always so helpful.....especially David Lange.
The Deseo food is outstanding, but wish it was a little less expensive, and we'd eat there more often.
Also liked your exercise room..
Richard and Judy Felber
April 3, 2015
Rated 5 out of 5 by NHR18 Fabulous Resort!
Loved everything about this property especially the staff!
April 1, 2015
Rated 5 out of 5 by Cobias A fantastic resort experience
We could not have been happier with our stay at the Westin Kierland Resort & Spa. The staff was attentive, courteous and helpful, the resort amenities were great, and the weather was lovely.
My only complaint, a small one, was that people saved seats at the pool but were not there and the hotel did not enforce their rules about doing so, resulting in no chairs being available for guests who were at the pool. Eventually, that worked itself out, but that was truly my only complaint.
March 31, 2015
Rated 3 out of 5 by Mikeyboy Great facility with below average service
Outstanding facility but substandard customer service. From the moment we checked in (had to wait 3 hours for our room to be ready) to the moment we checked out (billing error since corrected after we left), customer service was below standard. Little regard for a Platinum member.
March 29, 2015
Rated 5 out of 5 by SacramentoMom Perfect family-friendly resort
This year's spring training trip included a planned pool day; the WESTIN KIERLAND was the perfect choice. Other than our first night's dinner that was just so-so, everything else was just great: lobby, spa, workout room, pool, and grounds were all really nice, and kid-friendly. Oh, and the boys LOVED the fun FlowRider!
March 18, 2015
Rated 1 out of 5 by Melissa1216 Disappointed beyond belief
I stayed at the Westin Kierland in Scottsdale, AZ. As a SPG member and a corporate preferred guest of all the hotel options I thought staying at the Westin was a smart decision for my bridal spa weekend. The "suite" that we stayed in was no more than a room with two beds and a wall with an access door that opened to a fold down bed. We would have been better off requesting two room that joined as there were six of us staying in the room. As we weren't spending much time in the room I figured it wasn't important. What was important was the service that we received at the spa. I booked a complete spa day for my bridal party of six and requested that we all be together for the experience. Upon checking in at the spa we were informed that the reservations, that had been confirmed by the spa manager the previous day, had been mixed up. Not just mixed up but times were different, services were not what they were supposed to be and my only request of us being together was quickly gone when we could not be accomodated in the "serenity room." My sister was left alone in the locker room for an hour before her services started and when I requested she be brought in the room I was told she couldn't until her services were to begin. Needless to say this was a terrible spa experience that should and could have been much better. I have stayed at many Starwoods Hotels and this unfortunately fell very short of the normal service and standard that I've been taking for granted.
March 4, 2015
Rated 5 out of 5 by Jim8869 Great resort
Beautiful property. I highly recommend you stay during the off season. Still warm with lots of room and very few guests. Staff is still very responsive, professional, and helpful. They made me and my family feel special.
December 29, 2014
Rated 5 out of 5 by Liam05 Wonderful Experience!
From the time we walked through the doors, to the time we left, our family felt "right at home" with the Westin Kierland. EVERY staff member was eager and willing to assist us in anything we needed. We even left an unopened can of popcorn on the seats by the front desk and they kept it in the office until someone claimed them. They even remembered us! Thank you so much for an amazing experience with the Holiday Family FunFest and the Paintscaping. Our grandchildren loved every minute of it!!
December 26, 2014
Rated 4 out of 5 by jjlobi December in the desert
While the room was nice it was not remarkable. The facility itself is impressive, The location is excellent and would definitely return to this venue.
We were especially pleased with the support from concierge Cristina Paulson. A genuinely nice and effective staff member, Please convey our thanks for her support and help. What we didn't appreciate was the the Villa Owner program sales pitch, did not know that was expected. When were told it would be 30 minutes we reluctantly agreed. It was almost 2 hours. Excellent sales reps,, but felt we were blind sided.
December 22, 2014
Rated 5 out of 5 by Isabel36 Great Resort!
We had a great weekend, I wish I had more time to spend there!
December 9, 2014
Rated 4 out of 5 by dancer12 terrible plumbing
had to unstop toilet every day. noise was terrible
December 8, 2014
Rated 3 out of 5 by DLD2014 Hotel needs updating
Stayed in casita...floors extremely dirty and ants in room.
December 2, 2014
Rated 4 out of 5 by Davado Floridians
With the expense involved to stay at this Westin, items like Wi-Fi in the room should be included. Most areas of the lobby were extremely cold due to the weather outside. The pools were not heated enough. The shuttle service was excellent. Hallway to the room was also extremely cold. The grounds were beautiful.
November 29, 2014
Rated 5 out of 5 by Shinergise Excellent hospitality from the management and staff
A long overdue celebration of our silver wedding anniversary was marked in style by the team at the Westin Kierland. We really appreciated the kindness and the gift.
November 29, 2014
Rated 5 out of 5 by JohnnyTraveler Nice Confernece Location
The Conference facilities were really nice at this location. Also, when we had downtime, the pools and gym were really nice.
I was a little disappointed that I didn't get to try the simulated surfing :(
Nice restaurants that were really close.
November 18, 2014
Rated 5 out of 5 by ptbragg Luxurious and Comfortable
A senior couple in which the wife loves the desert, we came on a special offer through Starwood.; Staff was very attentive. Excellent local restaurants. Very enjoyable experience.
October 25, 2014
Rated 5 out of 5 by CakeLover Excellent service culture
Spent 3 days here on business this week. Great staff - each and every one of them were very friendly, helpful and focused on the guest. This was my first stay at this property - I will definitely return
October 5, 2014
Rated 3 out of 5 by Joseph585 needs improvement
I was here for a conference and there was no cell service in my room with verizon.
Also, my room was not made up until 5 each day and only after I called housekeeping.
The food for my events was very good and better than most large events in which I have attended.
October 2, 2014
Rated 5 out of 5 by TomShadow Elligent but comfortable - not stuffy.
All the staff of extremely friendly and make a person feel at home. All the facilities are first rate and available to everyone regardless of status. It is truly a "home" away from home.
September 28, 2014
Rated 5 out of 5 by ToniCTravelAmeniti1 Superb Property
We came back again for 5 nights. Great upgrade: a 2 bedroom casita by the main pool that was spacious and luxurious. The only inconvenience is that the gate to the pool is only open from 10-6, then you have to wall all around or call the shuttle.They are getting better with platinum upgrades.
The property is always impressive. The service at front desk was just great. We did have some mishaps but one of the managers graciously took care of them.
The pool area is still great. It needs some TLC and updating, but the lazy river is great and the addition of the flowrider is an immediate attraction for kids of all ages (including myself). It is quite pricey though.
The organize all kinds of activity for children and adults.
A great inconvenience is that they close the main pool at 6:00Pm which is ridiculous. They should absolutely change the policy.
The Agave Spa is good but they really need some contemporary updating. It really does! It can't compete with better spas in town.
Food - you have good options on the property and also close to the resort.
We enjoyed our experience this past August at Nellie Cashman's. We had breakfast every morning, lunch a couple of times and dinner almost every evening. Breakfast is good and plenty. They are missing some items from the past. It looks like cut down a lot, but still, it is a decently good breakfast. Lunch has good food, but nothing outstanding. My favorite was dinner, starting at around 6pm. We preferred outside sitting and enjoyed the Scottish bagpipe player every evening. Just beautiful sound and beautiful views of the Acacia golf course's final hole. Just a perfect location after a long, hot day. Relaxing. Food is good and well presented and the service is most of the time good. Special kudos to Mirel.
As for the golf courses: I played golf with my kids and we had great fun. I cannot grade it 5* because I had golf clinic for my kids that was cancelled and I was never notified. However, you have 3 great golf courses among which I prefer Acacia.
Another convenience is the shuttle to Kierland Commons shopping center with all it has to offer.
Always coming back home away from home.
September 22, 2014
Rated 5 out of 5 by Carolyn66 One of the better hotels
Had a wonderful stay. Room was very clean and spacious.Ordered food from room service and it was delivered right on time and was very tasteful. All hotel staff very courteous and accommodating. Would definitely go back.
September 22, 2014
Rated 2 out of 5 by Glenda27 Sub-par customer service
At check in the front desk clerk barely spoke to me and was not friendly at all. The couple checking in next to me was given all kinds of information as to where the pool, spa was etc. and the clerk who was waiting on me just told me what room i was in and handed me my key. The room was probably at the furthest point of the hotel, so after walking to my room (no directions from the front desk clerk-the couple next to me received a map), i realized that i had left my phone charger at the front desk. Instead of offering to go get it for me, the bellman told me to "just call the front desk" (after i had tipped him). I called the front desk and the front desk manager told me that they did not find a charger at the front desk. While waitiing on hold i notice that there was still trash in the trash can from the last guest in the room...gross! Later, I went down to the front desk and it turned out that the front desk clerk had stored my charger in her drawer...she could have at least called me to let me know that she had it!
The following morning we had ordered room service for 3 people. We were told it would be there in 30 monutes. It came an hour later and half was missing. When i told this to the guy that delivered the order, he said that "It was not on the order"...what, am i a liar??? He called the rest of my order in. I told him that we had to leave to our spa appointment soon. To his credit he was back in about 10 minutes, but i was charged for the missing order...i dont think i should have had to pay for it...plus a 20% "service" charge....i didnt really receive great service, but im forced to tip anyways???
We received "ok" service at the spa, but all three of us had to fill out an electronic form that took some time...this could have been shorter especially since they already had most of the information that we had to fill out on the form. I also had to call to confirm the appointments that morning since nobody had called me.
We did receive excellent service at the pool. Our waitresss was attentive, and while we were in the pool, another waiter noticed that our drinks were empty and asked us if we would like something (even though he wasnt our waiter).
I have stayed at the Kierland several times and this was by far the worst service i have received. I would say that the rest of the staff that i encountered was ok, but not overly friendly. I might explore other hotels the next time i stay in Scottsdale.
September 8, 2014
Rated 5 out of 5 by boosboys53 This hotel is one of the best I have ever stayed.
The Westin Kierland was one of the best vacations we have ever had. From check in to check out we were made to feel like kings. What an amazing facility you have. Great job. Can't wait to come back in January.
September 8, 2014