Rated 5 out of 5 by Kimble63 Very friendly and comfortable hotel.
The friendliness of the staff made this holiday hotel extra special. Would recommend upgrading to use the lounge for drinks and snacks.
Beach outside and to the right of the hotel was fine, just be carefull of glass if you turn left onto the beach.
February 18, 2014
Rated 3 out of 5 by HAPPY78 Well trained staff who try very hard
16 nights of mainly trouble free bliss.Some small issues experienced, waited 1 hour ten mins for someone to come to room as could not lock safe.Also safe is located on floor in wardrobe,not good for old or disabled guests.Must state house keeping as good as anywhere i have ever stayed. Overall would recommend this hotel and gladly return.
February 17, 2014
Rated 5 out of 5 by Massimo74 Service with a smile
To have been spoilt by so many during our stay, we can't thank you enough. The staff I can't speak highly enough, and they surely made our trip even more memorable. A highlight of mine was getting together with the activity boys and joining them in a game of soccer in which they welcomed me with open arms, even though it was in there time and so didn't have too. Please tell them the big bald Australian will be back again, but this time I won't go easy on them :) so thank you to each and every one of you for making our honeymoon the best ever.... Copinkup
February 9, 2014
Rated 5 out of 5 by jangrah Absolute heaven total relaxation
We have just returned from an absolutely fabulous holiday at the Sheraton Krabi. What made this hotel special was not only it's impeccable standards but its exemplary staff who provided excellent service always with a cheery smile. The staff in the Club room namely Prinee and Saron (I hope I have spelt their names correct;y) were particularly helpful and if the Sheraton have an award for employee of the month they should be nominated for their consistent outstanding care of their guests.
February 11, 2014
Rated 5 out of 5 by Mike1507 Accommodation features
My only comment was that the room furniture has insufficient storage for long stays.
There is little or no draw storage in room.
Rooms prior to renovation were better equipped.
February 14, 2014
Rated 5 out of 5 by bilko hotel
hotel is faultless staff + management cannot do enough for you met every expectation
February 13, 2014
Rated 5 out of 5 by Kronborg This hotel is the Best
Great spot! Wonderful pool area and beautiful garden and the Best beach in the area of Ao nang.
February 13, 2014
Rated 5 out of 5 by Pind EXCELLENT STAY
Travelled to Krabi with my Family and were pleased to arrive to Sheraton Krabi where we warmly welcomed Sheraton Reception Staff. The Public Areas are extremely well looked at after and extremely clean. Hotel itself is right on the Beach and have two beautiful infinity Pools. Rooms are really nice and up to date with great facilities like coffee machines , flat screen tv and nice comfy beds. Kids loved it, especially the Breakfast and Pool and Management were very good at listening to Guests comments both at the Lounge and at Management Welcome Party. Beach could do with a morning clean and Pools need better cleaning.
January 31, 2012
Rated 5 out of 5 by genesis5 Krabi beach resort
Very good value for money. A nice beach and clear weater with lots of space to relax under trees close to the beach
January 13, 2014
Rated 4 out of 5 by Jimmy321 Decent but not great
This is a nice property but the management and staff need improvement. Waitstaff are slow, housekeepers don't understand that three people in the room means three towels, and front desk staff are smiley but not very helpful. With just a few changes in training and responsiveness, this could be a great property.
February 3, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Average New Year's Eve Stay
I stayed with friends at the Sheraton Krabi during this past New Year's. We booked the hotel early and selected it because the website said nothing about a mandatory NYE dinner which many of the other hotels highlighted. The rate said nothing about it and our confirmation emails said nothing. About 2 weeks prior to arrival I received an email stating that NYE dinner was mandatory and it was $200pp. After a lot of headaches, the hotel agreed to exempt us from the dinner since the website didn't list it and our rate and confirmation didn't list it.
After staying at the hotel, I am glad we were exempt from the dinner because food quality and service were the low points of the hotel. Dinner service was the worst, but I would say the service was never good at any meal.
The Sheraton Lounge is quite nice, but it was jam packed over New Years. At breakfast there was never an open seat and the staff couldn't keep up with the demand for drinks (coffee wasn't self serve). During other times of the day the lounge was a great place to connect to wifi (though it was slow) have a coffee or tea and relax.
The hotel seems to focus on families - especially during the holidays - so be prepared if you're traveling without kids. The beach is nice, but I preferred the pools.
The pools are great and the spa is really amazing -but pricey.
I would recommend the hotel to families who aren't expecting a five-star facility and who have the option to leave the hotel for meals.
I would caution everyone making reservations for NYE or any holiday to inquire about mandatory dinners and fees before booking because the hotel is not up front about them.
May 2, 2013
Rated 5 out of 5 by suzwong relaxing getaway
My husband, my 2 daughter 21 & 19 and myself have just come back from 11 night stay at krabi sheraton. The resort was beautifully set out and on a very good beach with a number of restaurants within walking distance. Spent most of our time around the pool and on the beach and ate out every night. The shuttle into Ao Nang was very useful for trips into somewhere with a bit more life. Breakfast was excellent and varied and of very good quality. The staff attentive and always helpful but perhaps not as friendly as i had expected. However. this maybe something to do with language barriers.
The trainee managers were excellent and extremely helpful, very nice to see young people being given the opportunity to shine and develop professionally.
A real shame there was not free wifi everywhere in the complex.
We really enjoyed our stay and would definately return.
January 26, 2014
Rated 5 out of 5 by Sharm25 Amazing Hotel
My husband and I recently spent 3days and 2 nights at the hotel. We were awed by the luscious and beautiful landscape at the hotel. The deluxe room was spacious, clean and luxurious. The breakfast was also good. I always look for cleanliness, comfort and luxury at a good price during my stays, and they exceeded my expectations. The spa was good too. The staff also surprised us with a small cake as it was my husband's birthday. Really thoughtful. We look forward to coming back again - this time with the kids.
August 10, 2012
Rated 5 out of 5 by Adam777 Absolutely perfect
every single little thing about the service and features of this hotel were wonderful. I absolutely loved by stay. Well done to all staff at Sheraton.
January 28, 2014
Rated 4 out of 5 by Hafner72 Fantastic location
This Sheraton has a great location although slightly isolated if you want a buzzing night life and night clubs. Ao Nang is about 15 mins away by courtesy bus although they do charge. Krabi is 45 mins away and a higher charge.
Fantastic pools, a good 25m long and a great beach location. Plenty of shade to avoid the sun if you need to. Also has a good gym.
Breakfast was pretty good and the rooms were large and well equipped.
The only faults were:
The bathroom was looking pretty tired with mildew and the wifi is expensive. For a 5 star hotel these should not be problems. The other 5 star hotels we stayed at didn't charge.
January 1, 2014
Rated 5 out of 5 by Brad777 Wonderfully Surprised
We stayed here at the beginning of May 2012 after much hesitancy due to bad reviews and the three stars. To our surprise the hotel was beautiful with perfectly manicured grounds and wonderful views of the ocean. The beach is pristine and secluded. There are two pools with infinity edges and a swim up bar with great bartenders. The entire resort is quite large with tons of stuff to do. The staff was very attentive and welcomed us with a delicious mint tea. We received a normal room on a Starwood preferred floor. The room was very nice and the bathroom was spotless. We had no problems with drains or any of the other negatives I have read about in the previous reviews. I have stayed at numerous other Starwood hotels and have some times been disappointed at the quality for the price, this was certainly not the case at this resort. I highly recommend the Sheraton Krabi. While you're there make sure to take a trip to Phi Phi Island, it is not to be missed.
June 13, 2012
Rated 1 out of 5 by Ron123 Brutal
Just simply brutal. Waited for hours to get a very poor room. Waited the entire next day to not get another. Odd since I thought Spg platinum meant a higher experience.
A true embarassment.
April 3, 2012
Rated 5 out of 5 by Sue76 This hotel has great features
This hotel is beautiful. The first impression was of the reception staff who were very friendly, polite & helpful. The bedrooms were of a good size and were modern.The restaurants on site were clean and had a good menu choice. The gardens were picturesque and so well maintained.The use of buggies to get around, if needed, was a nice touch.There are 2 pools one with a sit up bar, really nice. The beach was lovely, so quite & clean. Loved it.
January 16, 2014
Rated 5 out of 5 by PeterSWE Wonderful week at Sheraton Krabi
Me, my wife and three children’s had a fantastic week at Sheraton Krabi in mid July 2012. The check in ceremony was smooth as silk, everything was prepared and we received all necessary information over a cool drink in the Lounge. Travel with three children’s can be tricky, but I must say that all Sheraton staff really engaged with the children and made them felt special throughout our stay. Thank you.
The breakfast was really something, lots and lots of things to choose from. As an extra finish to it we could order pancakes in any shape we wanted, elephant was our favorite.
All food we had in the different restaurants was very good and the staff was extremely friendly and helpful. Even the trainees were top of the line helping us out with tips of things to do in the neighborhood.
The pool areas are just lovely with a stunning view over the ocean and just an eye blink away from a waiter who instantly are there to assist you.
Me and my two older boys went Rafting and took a one day trip to Phi-Phi Islands. My youngest son and I went Elephant trekking. I can highly recommend them all. All arrangements and information was delivered from a special “activity desk” and they knew everything we needed to know.
The gym was very good, all the necessary stuff was in place, and for convenience there was water and towels. The only thing I miss was that we didn’t have the chance to try out Thai boxing, next time.
If you are looking for a resort with everything you need, Sheraton Krabi is the place to go. Me and my family will for sure return as soon as we can.
August 10, 2012
Rated 4 out of 5 by venus Great stay but could be better
Both me and my husband travel a lot for business and leisure and we are SPG platinum and gold members respectively. We stayed in many Sheraton hotels and we think this one has some of the most beautiful grounds and pool, as well as most nice and helpful staff. We felt well taken care of from check-in until check-out and some minor problems were addressed promptly (we also had the poor bath tub drainage issue as other reviewers, but it was solved in 5 minutes).
The beach has the great advantage of being private, hence it is very quiet, but it doesn't have the wow factor one might expect in such idilic destination as Thailand. During our trip, we visited some of the islands around with nicer beaches. However the large garden between the pools and the beach made for great relaxation. The sea was very clear during our stay, so swimming was good.
The hotel booked various tours for us, which was very handy, but some of the details were not clearly explained and we ended up paying for 1 day kayaking trip and got 1.5 hours instead (the rest was driving, lunching and a trip to a little cold pond in the jungle). When we reported this, the hotel gave us a 50% discount for the tour and we appreciated the gesture. The one day trip to the Phi Phi and Chicken Islands was amazing.
Finally, the room. We were told we have been upgraded but to be honest and without seeing the other rooms, we didn't notice anything special about the room. It looked like a typical standard business room, with all the regular facilities. The room was alright overall, but it made me wonder how the room would have been if not 'upgraded'. I wish Sheraton customised a little bit their rooms depending on location. After all not many people come to Krabi for business I imagine.
The Club Lounge was excellent and we enjoyed nice cocktails and refreshments every evening.
Overall we had a very pleasant stay at Sheraton Krabi and the positives exceeded the negatives.
April 9, 2012
Rated 2 out of 5 by Andrew314 Not up to Starwood standards
Being a consultant, I travel often for work and have always been an outspoken proponent of Starwood hotels as a 3-year platinum member. This is the first time I've been driven to write a review for a Starwood hotel, and it's unfortunately not for praise.
I took three of my best friends on a week-long trip to Thailand and had told them to expect an incredible experience at the Sheraton. I'm embarrassed I set their expectations so high.
I'm actually writing this review from the hotel's Malanti restaurant where we've been waiting for 20+ minutes to order our food. We are one of five tables with a staff of seven wandering about aimlessly. We've asked for help and have been told "one minute" multiple times. Unfortunately, this isn't an isolated experience. Since we've arrived, we've found the staff of this hotel to be slow and unhelpful. Want to take a piece of bread from the club lounge to your room? Good luck getting by the staff who will stop you and ask you to consume said piece of bread before you leave the lounge.
Our experience started out on the wrong foot when the hotel refused to honor platinum privileges for our two rooms, something we were explicitly told was acceptable when we called to book.
I hope management at this hotel and Starwood folks will work to raise this property to Starwood standards.
December 5, 2013
Rated 5 out of 5 by Vthuil77 Awesome Hotel ..!!!
From the moment I stepped into the lobby , the great view of the big blue sea is AWESOME ....!!! . So re the staffs standing -by to check me in . The GECKO's is truly a must go & eat . I went there straight aft putting my luggage down . ( after reading so much great reviews abt the pizza ) I must experience it myself . It was really really great & delicious . Do not miss out on the breakfast too . It's really a wide spread of varieties .the staffs are all very efficient , well-trained plus they all always smiling . There's just so much to compliment on this hotel .
Last but not least , thank you so much for the surprise birthday cake .the cake is also very delicious . Planning to go back ASAP for a longer stay . Bravo Sheraton Krabi . ...!!!
August 29, 2013
Rated 5 out of 5 by CanuckTraveler Dream hotel
The Sheraton Krabi is everything you expect when you think of the Starwood quality and resort feel. The staff was welcoming and did everything possible to make our stay more enjoyable. The Club Lounge has a great breakfast and the beach has soft sand and beautiful views. The pool area is large and all the other facilities exceeded expectations. One thing you should know is there is a great restaurant just right of the hotel called Ruean Siem which is a third of the price compared to the hotel.
October 17, 2013
Rated 2 out of 5 by CCJL Hotel is in a good location
Guestroom's cleanliness needs improvement. It appeared to be old. Right side of the tap didn't have enough water flow. Shower pressure is not good enough. Wifi should be free in guestroom. The safe sometimes worked, sometimes didn't work. Thai restaurant menu should at least offer noodle soup. Breakfast selection could be better. There were insects on the tomato garnish of the cold cut dish. But the hotel is located at a good site so it is a natural advantage. Staffs are friendly and helpful. If the hotel improves the different areas, it will be a more attractive hotel for people to stay.
December 25, 2013
Rated 5 out of 5 by Meeesh Sheraton Krabi - over delivered
We moved to the Sheraton from another hotel as we were unhappy with our experience. The Sheraton realised we were having a disappointing holiday in Krabi and made us feel so welcome. The staff throughout our entire stay were exceptional, the food was excellent, the rooms were faultless and the spa was divine. The highlight was the gorgeous infinity pool with private lounger areas... and of course the swim up bar! We would definitely recommend the Sheraton Krabi again. It exceeded our expectations of a Sheraton. Thank you!
September 10, 2013
Rated 5 out of 5 by BeachCrazy Fantastic Property with a Gorgeous Beach
A good hotel with a fantastic property. The view from the swimming pool is awesome. They are blessed with a gorgeous white sand beach that makes your holiday refreshing, relaxing and enjoyable. The sit outs in the Green Lawns overlooking the Blue/Green waters of the sea is fantastic. Great place for a family vacation.
January 12, 2014
Rated 4 out of 5 by Ekarat42 Rainy Holiday at Krabi
My first visit to this resort was in the middle week of August which was raining season in southern Thailand. However, there were many guests in this low season. The hotel was situated in private beach with mangrove forest in the resort. My favorite places were two infinity pools with stunning view of Andaman sea. The breakfast was delicious with high quality. My next trip would be summer season. I'd recommend to assure all hospital staffs to treat their guests because I found some staffs neglect to assist guest and no sincere smile.
September 2, 2012
Rated 5 out of 5 by Tigeraddick A beautiful location
I have just returned from a twelve night stay at the hotel and would like to thank all of the staff for their efforts to make our stay so comfortable. The friendly nature of all of the staff from the men who tended the grounds to the front of house staff was outstanding.
We particularly liked the nature tour of the gardens that occurs once a week (for free) as it gave us the chance to name some of the many species found in the sumptious grounds. The staff in the Link who were arranging trips etc were also most helpful.
August 9, 2012
Rated 4 out of 5 by Dec007 the Hotel which is for Relaxation
one of the nicest resorts I've been to perfect to rewind
January 12, 2014
Rated 5 out of 5 by MMDD45 Great Hotel
This hotel was very good; great location, great facilities, great staff. Would go back again.
January 11, 2014