Rated 4 out of 5 by Candy13 Comfortable Hotel
Stayed in Sheraton Krabi Beach Resort for 4 days 3 nights. Hotel was clean and comfortable and staff were attentive. Nice pools and hotel had a good Martini bar. Would have been better if free wifi in rooms were provided.
June 19, 2014
Rated 5 out of 5 by kailasandy Excellent place for relaxation!!!
Everything wonderful, except food and language problem. Staff is very helpful and always there to help you with a smile but we find it very difficult to make them understand even simple English words. During my visit, more than 80% were Indians staying in the Resort, but unfortunately there was not much of Indian food available during breakfast and even in the restaurant menu. the one which was available was not upto the mark. this resort needs improvement in these two things, rest everything is superb....
June 13, 2014
Rated 5 out of 5 by JDkl123 Lovely beach setting and a resort for something for everyone.
Huge beautiful gardens and lovely pools, with plenty of sunbeds throughout this stunning resort. Staff very friendly throughout and so keen to meet your expectations. Great value club rooms during this off season period. Will be back!
June 10, 2014
Rated 5 out of 5 by Pind EXCELLENT STAY
Travelled to Krabi with my Family and were pleased to arrive to Sheraton Krabi where we warmly welcomed Sheraton Reception Staff. The Public Areas are extremely well looked at after and extremely clean. Hotel itself is right on the Beach and have two beautiful infinity Pools. Rooms are really nice and up to date with great facilities like coffee machines , flat screen tv and nice comfy beds. Kids loved it, especially the Breakfast and Pool and Management were very good at listening to Guests comments both at the Lounge and at Management Welcome Party. Beach could do with a morning clean and Pools need better cleaning.
January 31, 2012
Rated 5 out of 5 by Nikita Good resort
First time I did stay at this resort 10 years ago. It improves since then. Everything is perfect. Beautiful garden with iguanas, great swimming pool, another swimming pool, beach during high tides, SPG lounge. I wish to return sometime again.
May 15, 2014
Rated 4 out of 5 by Mo2014 OUR THIRD VISIT
Lovely hotel nice staff very relaxing holiday
June 9, 2014
Rated 4 out of 5 by Benz168 Great but service was slow !!
We stayed with 1 extra bed. The extra bed set on 6 PM !! ( I arrived 4 PM. and I called guest room service center for the extra bed for 2 times even I booked before arriving. What happened in the 5 stars hotel? Also towel set and bath set were not provided.I waited but still no one came.I had to call again. But the room. location, beach, pools are very excellent and I love it much.
April 3, 2014
Rated 3 out of 5 by Zeepad Erratic Service & a fair bit of mix-ups
As a loyal SPG wife I do not wish to post this review on Tripadvisor & am therefore sharing with you.
Having personally stayed in 4 Starwood Hotels in the last one year, this was our first disappointing experience.
Well first of all the check-in process.
perfectly polite staff but total communication breakdown. We arrived at the hotel at 11.30 & our room was not ready, understandable as check-in is 3 pm. The staff at club lounge said the room would only be available at 3pm but they would give us a temporary room in an hour's time. We decided to go have lunch at Mangosteen in the meantime. When we returned the earlier staff was nowhere in sight there was a new staff member who knew nothing bout the temporary room & said none were available. Having nothing to do we sat waiting in the lounge & booked ourselves a spa treatment for 4 pm(earliest available) at 2.45 the lady comes to tell us our room is going to be further delayed so now they are getting a temporary room ready for us. We finally move to the temp room by now it is 3.15 just enough time to change & lock our bags & head off to the spa. We return to the lounge at 6 to be told our room is ready & our bags have been moved there. After a relaxing glass of wine we head to our room (right at the end with no real seaview to speak of), imagine our surprise on finding a baby bed in the room! Certainly hadn't asked for one. Call housekeeping & push it out the door for them to collect.
Next day our room was not made until 4pm in the evening, this despite us having requested it be cleaned by 2pm as we wanted to take a nap after our morning exertions!
Food at Mangosteen - forgettable.
The famous Thai hospitality - spotty at best.
in all our years of visiting Thailand never seen glum/sulky faces. Not all to be fair, but I think those who have a naturally pleasant bubbly personality are smiling & warm & those who are naturally glum & abrupt have not been trained to be otherwise.
I am truly sorry for this litany of complaints but we have always appreciated the service at Starwood & to come across our first negative experience in Thailand of all places was a bit of a shock.
On the positive, the property is huge, the ground staff are all polite & smiling as are the ones in the club lounge.
May 14, 2014
Rated 2 out of 5 by Andrew314 Not up to Starwood standards
Being a consultant, I travel often for work and have always been an outspoken proponent of Starwood hotels as a 3-year platinum member. This is the first time I've been driven to write a review for a Starwood hotel, and it's unfortunately not for praise.
I took three of my best friends on a week-long trip to Thailand and had told them to expect an incredible experience at the Sheraton. I'm embarrassed I set their expectations so high.
I'm actually writing this review from the hotel's Malanti restaurant where we've been waiting for 20+ minutes to order our food. We are one of five tables with a staff of seven wandering about aimlessly. We've asked for help and have been told "one minute" multiple times. Unfortunately, this isn't an isolated experience. Since we've arrived, we've found the staff of this hotel to be slow and unhelpful. Want to take a piece of bread from the club lounge to your room? Good luck getting by the staff who will stop you and ask you to consume said piece of bread before you leave the lounge.
Our experience started out on the wrong foot when the hotel refused to honor platinum privileges for our two rooms, something we were explicitly told was acceptable when we called to book.
I hope management at this hotel and Starwood folks will work to raise this property to Starwood standards.
December 5, 2013
Rated 4 out of 5 by SebAstiaN7 F&B needs improvement
Everything is quite good. Except F&B and how to deal with check in time.
1. F&B, good raw materials but not for taste.
2. I came to resort at 1.15 pm and reception said I should wait until 3 pm! I came to reception again at such time but the room was not still available! Khun Su, a Reception Manager met me and explained my room was ready but some furniture were not completed. I wondered about a standard of SPG and felt unhappy about this. Khun Su offered me the best suite of the resort instead and that made me a good impression. Thanks her that could handle a difficult customer like me. Anyway, I still suggest your team to improve a check in time.
May 6, 2014
Rated 3 out of 5 by VeryGoodPointsStacey Average New Year's Eve Stay
I stayed with friends at the Sheraton Krabi during this past New Year's. We booked the hotel early and selected it because the website said nothing about a mandatory NYE dinner which many of the other hotels highlighted. The rate said nothing about it and our confirmation emails said nothing. About 2 weeks prior to arrival I received an email stating that NYE dinner was mandatory and it was $200pp. After a lot of headaches, the hotel agreed to exempt us from the dinner since the website didn't list it and our rate and confirmation didn't list it.
After staying at the hotel, I am glad we were exempt from the dinner because food quality and service were the low points of the hotel. Dinner service was the worst, but I would say the service was never good at any meal.
The Sheraton Lounge is quite nice, but it was jam packed over New Years. At breakfast there was never an open seat and the staff couldn't keep up with the demand for drinks (coffee wasn't self serve). During other times of the day the lounge was a great place to connect to wifi (though it was slow) have a coffee or tea and relax.
The hotel seems to focus on families - especially during the holidays - so be prepared if you're traveling without kids. The beach is nice, but I preferred the pools.
The pools are great and the spa is really amazing -but pricey.
I would recommend the hotel to families who aren't expecting a five-star facility and who have the option to leave the hotel for meals.
I would caution everyone making reservations for NYE or any holiday to inquire about mandatory dinners and fees before booking because the hotel is not up front about them.
May 2, 2013
Rated 5 out of 5 by Carrie1675 This hotel has a wonderful beach with powder soft sand
Really enjoyed the breakfast ! Great selection and beautiful landscaped gardens, pools and beach with shade which makes its perfect for sand play .
June 1, 2014
Rated 5 out of 5 by Sharm25 Amazing Hotel
My husband and I recently spent 3days and 2 nights at the hotel. We were awed by the luscious and beautiful landscape at the hotel. The deluxe room was spacious, clean and luxurious. The breakfast was also good. I always look for cleanliness, comfort and luxury at a good price during my stays, and they exceeded my expectations. The spa was good too. The staff also surprised us with a small cake as it was my husband's birthday. Really thoughtful. We look forward to coming back again - this time with the kids.
August 10, 2012
Rated 5 out of 5 by JessicaT One Whole New Incredible Experience with Full of Surprise!!
My stay with Sheraton Krabi was EPIC!
One of the best Sheraton that Ive ever stayed in!!
It was a really short honeymoon stay. Arrived at the hotel. While checking in cold towel and lemongrass tea was provided with the thought of the HOT weather at Krabi.
Checked-in by Ying Sing (One of the management trainee). She explained the facilities around the hotel and sent us to our room with a buggy together with a concierge person (Extremely friendly). When arrived she explained the room facilities as well!.. Here comes the surprise! Champagne and a heart shape roses was in the room on the bed..and overall experience was excellent! Wish that I could stay longer the next time because of the personalised service that the hotel staff have provided.
May 22, 2014
Rated 5 out of 5 by Brad777 Wonderfully Surprised
We stayed here at the beginning of May 2012 after much hesitancy due to bad reviews and the three stars. To our surprise the hotel was beautiful with perfectly manicured grounds and wonderful views of the ocean. The beach is pristine and secluded. There are two pools with infinity edges and a swim up bar with great bartenders. The entire resort is quite large with tons of stuff to do. The staff was very attentive and welcomed us with a delicious mint tea. We received a normal room on a Starwood preferred floor. The room was very nice and the bathroom was spotless. We had no problems with drains or any of the other negatives I have read about in the previous reviews. I have stayed at numerous other Starwood hotels and have some times been disappointed at the quality for the price, this was certainly not the case at this resort. I highly recommend the Sheraton Krabi. While you're there make sure to take a trip to Phi Phi Island, it is not to be missed.
June 13, 2012
Rated 5 out of 5 by Andani Outstanding
Friendly Staff, awesome pools and cozy rooms. We got upgrade to a suite, which was the best ever experience!
May 27, 2014
Rated 1 out of 5 by Ron123 Brutal
Just simply brutal. Waited for hours to get a very poor room. Waited the entire next day to not get another. Odd since I thought Spg platinum meant a higher experience.
A true embarassment.
April 3, 2012
Rated 2 out of 5 by CCJL Hotel is in a good location
Guestroom's cleanliness needs improvement. It appeared to be old. Right side of the tap didn't have enough water flow. Shower pressure is not good enough. Wifi should be free in guestroom. The safe sometimes worked, sometimes didn't work. Thai restaurant menu should at least offer noodle soup. Breakfast selection could be better. There were insects on the tomato garnish of the cold cut dish. But the hotel is located at a good site so it is a natural advantage. Staffs are friendly and helpful. If the hotel improves the different areas, it will be a more attractive hotel for people to stay.
December 25, 2013
Rated 5 out of 5 by mrpoon Limited good rooms and improvements needed on breakfast offerings
For those who are interested in the suite with plunge room, please note the two available rooms are 182 and 101. Room 101 is at the north-end of the resort, the pool is currently facing a fence and no where near the pictures shown on the website. We were disappointed to find out that 182 was not available at the time. However, the SPG manager kindly offered the one-bedroom suite 382 (two floors above 182) and adjusted our booked rate to that room type. Despite missing the plunge pool, we had spectacular view of the resort/beach. I am pleased with the fact that the hotel staff accommodated last-minute request for room change. Last but not least, three suggestions for the hotel: 1. room 102 seriously does not justify the price premium; 2. improvements are needed on the breakfast (choices are very limited, not comparable to other top-notched resort hotels); 3. club lounge offers cocktails and hors d'oeuvre between the 5-7pm happy hour, but perhaps some ice-cream or other snacks would be a nice touch to existing non-happy hour offering of cookies, fruits and coffee.
April 9, 2014
Rated 5 out of 5 by PeterSWE Wonderful week at Sheraton Krabi
Me, my wife and three children’s had a fantastic week at Sheraton Krabi in mid July 2012. The check in ceremony was smooth as silk, everything was prepared and we received all necessary information over a cool drink in the Lounge. Travel with three children’s can be tricky, but I must say that all Sheraton staff really engaged with the children and made them felt special throughout our stay. Thank you.
The breakfast was really something, lots and lots of things to choose from. As an extra finish to it we could order pancakes in any shape we wanted, elephant was our favorite.
All food we had in the different restaurants was very good and the staff was extremely friendly and helpful. Even the trainees were top of the line helping us out with tips of things to do in the neighborhood.
The pool areas are just lovely with a stunning view over the ocean and just an eye blink away from a waiter who instantly are there to assist you.
Me and my two older boys went Rafting and took a one day trip to Phi-Phi Islands. My youngest son and I went Elephant trekking. I can highly recommend them all. All arrangements and information was delivered from a special “activity desk” and they knew everything we needed to know.
The gym was very good, all the necessary stuff was in place, and for convenience there was water and towels. The only thing I miss was that we didn’t have the chance to try out Thai boxing, next time.
If you are looking for a resort with everything you need, Sheraton Krabi is the place to go. Me and my family will for sure return as soon as we can.
August 10, 2012
Rated 5 out of 5 by Jacqui54 Stunning
We have just returned from a 6 night stay at The Sheraton.
The hotel and grounds were absolutely spotless and well maintained. There were a huge amount of sun beds available no matter what time you arrived at the pool or beach area, so no need to reserve a bed ( although some people still did!!).
The staff can only be described as delightful, always smiling and polite.
The only one negative point was the cost of the hotel food and drink. Even happy hour didn't attract that many guests. The food served in the local bars and restaurants was excellent at a fraction of the cost and situated at the entrance of the hotel. Despite this we wouldn't hesitate to recommend this hotel to others.
April 29, 2014
Rated 5 out of 5 by Rawlo lovely pools
Large resort lovely facilities. ALL staff very friendly. loved both pools and the beach. Great breakfast.
May 22, 2014
Rated 4 out of 5 by venus Great stay but could be better
Both me and my husband travel a lot for business and leisure and we are SPG platinum and gold members respectively. We stayed in many Sheraton hotels and we think this one has some of the most beautiful grounds and pool, as well as most nice and helpful staff. We felt well taken care of from check-in until check-out and some minor problems were addressed promptly (we also had the poor bath tub drainage issue as other reviewers, but it was solved in 5 minutes).
The beach has the great advantage of being private, hence it is very quiet, but it doesn't have the wow factor one might expect in such idilic destination as Thailand. During our trip, we visited some of the islands around with nicer beaches. However the large garden between the pools and the beach made for great relaxation. The sea was very clear during our stay, so swimming was good.
The hotel booked various tours for us, which was very handy, but some of the details were not clearly explained and we ended up paying for 1 day kayaking trip and got 1.5 hours instead (the rest was driving, lunching and a trip to a little cold pond in the jungle). When we reported this, the hotel gave us a 50% discount for the tour and we appreciated the gesture. The one day trip to the Phi Phi and Chicken Islands was amazing.
Finally, the room. We were told we have been upgraded but to be honest and without seeing the other rooms, we didn't notice anything special about the room. It looked like a typical standard business room, with all the regular facilities. The room was alright overall, but it made me wonder how the room would have been if not 'upgraded'. I wish Sheraton customised a little bit their rooms depending on location. After all not many people come to Krabi for business I imagine.
The Club Lounge was excellent and we enjoyed nice cocktails and refreshments every evening.
Overall we had a very pleasant stay at Sheraton Krabi and the positives exceeded the negatives.
April 9, 2012
Rated 5 out of 5 by Gayatri Gayatri's review
This was my first time in Thailand and this was the first hotel I stayed in. What a way to begin my trip / vacation!!!! Me and my family thoroughly enjoyed our stay and the facilities. The Sheraton Krabi Beach Resort is an awesome place, I recommend it to everyone who is looking for a relaxed holiday. Cheers and kudos to the management and staff. Keep up the good work!!!!
May 14, 2014
Rated 1 out of 5 by DeeDee78 Not a 5* experience
I was highly disappointed with the level of service from Manager to front of house. The rooms are dark, not the cleanest and overall this was my least favourite 5* hotel I have ever stayed in. I had made complaints on several occasions which were overlooked and ignored therefore I checked out early having paid the entire trip.
May 15, 2014
Rated 5 out of 5 by Vthuil77 Awesome Hotel ..!!!
From the moment I stepped into the lobby , the great view of the big blue sea is AWESOME ....!!! . So re the staffs standing -by to check me in . The GECKO's is truly a must go & eat . I went there straight aft putting my luggage down . ( after reading so much great reviews abt the pizza ) I must experience it myself . It was really really great & delicious . Do not miss out on the breakfast too . It's really a wide spread of varieties .the staffs are all very efficient , well-trained plus they all always smiling . There's just so much to compliment on this hotel .
Last but not least , thank you so much for the surprise birthday cake .the cake is also very delicious . Planning to go back ASAP for a longer stay . Bravo Sheraton Krabi . ...!!!
August 29, 2013
Rated 4 out of 5 by Ekarat42 Rainy Holiday at Krabi
My first visit to this resort was in the middle week of August which was raining season in southern Thailand. However, there were many guests in this low season. The hotel was situated in private beach with mangrove forest in the resort. My favorite places were two infinity pools with stunning view of Andaman sea. The breakfast was delicious with high quality. My next trip would be summer season. I'd recommend to assure all hospital staffs to treat their guests because I found some staffs neglect to assist guest and no sincere smile.
September 2, 2012
Rated 5 out of 5 by Meeesh Sheraton Krabi - over delivered
We moved to the Sheraton from another hotel as we were unhappy with our experience. The Sheraton realised we were having a disappointing holiday in Krabi and made us feel so welcome. The staff throughout our entire stay were exceptional, the food was excellent, the rooms were faultless and the spa was divine. The highlight was the gorgeous infinity pool with private lounger areas... and of course the swim up bar! We would definitely recommend the Sheraton Krabi again. It exceeded our expectations of a Sheraton. Thank you!
September 10, 2013
Rated 5 out of 5 by Tigeraddick A beautiful location
I have just returned from a twelve night stay at the hotel and would like to thank all of the staff for their efforts to make our stay so comfortable. The friendly nature of all of the staff from the men who tended the grounds to the front of house staff was outstanding.
We particularly liked the nature tour of the gardens that occurs once a week (for free) as it gave us the chance to name some of the many species found in the sumptious grounds. The staff in the Link who were arranging trips etc were also most helpful.
August 9, 2012
Rated 4 out of 5 by kobo this hotel has a good balance
the balance of the hotel is good. Only the rooms were a little small. Even as I was upgraded as gold member, from a deluxe to a premium room there was not much difference.
we also booked the loung-club faciilities. These were absolutely fantastic... one of the top I have experianced. good food and very nice presentation, very friendly people.
May 12, 2014