Rated 4 out of 5 by Aussiegolfer Staff very accommodating!
We were a group of eight on a golfing tour of Hainan. At the Sheraton Sanya Resort, we were well looked after by the staff, in particular Ken Chen, the F&B Operations Manager. Ken was very helpful , pleasant and attentive to our needs, especially when dining.
The whole resort was a wonderful experience, and would recommend this hotel to anyone travelling in this area. In particular, the facilities provided for children were exceptional, so would be a great place to stay for the family.
December 3, 2013
Rated 5 out of 5 by Wil131 This hotel has excellent staff and good facilities
The staff at this hotel is simply great. Check-in was smooth and efficient. The staff reminded us all the benefits for SPG members at all F&B venues. They were friendly and helpful when we asked about the facilities of the hotel and directions to tourist attractions in Sanya.
The rooms were nice though a little out dated. They were still clean and comfortable.
My recommendations would be to have life guards at the swimming pools and free wifi in the rooms.
September 23, 2013
Rated 2 out of 5 by dj27 Poor staff
Location and resort is beautiful. However, like many others have said, the training of the staff is poor. Food & Beverage is poor, and the maintenance of the tennis courts is horrible. We had to change our room as the first one was dirty. Additionally, the large convention made this place extremely crowded. Not a private getaway.
April 28, 2012
Rated 5 out of 5 by RS69 Great Experience
We visit this hotel as a family with to children 4 and 7 years.
We never had such good experience.
Not space enough to explain everything.
Great room, great housekeeping.
Excellent food, great overall service.
Family is definitely satisfy we will come again for sure.
Thanks to all who took care about us!
May 20, 2012
Rated 5 out of 5 by GP67890 Great Hotel
The highlight of the stay was the hotel staff. They were very friendly, and extremely helpful.
The hotel had exceptional amenities, and the beach was beautiful.
September 9, 2013
Rated 4 out of 5 by travelr GREAT location & environment, however...
details were not up to a premium hotel standards. Adequate, but not outstanding service. Few people smiled...
Pool & beach areas are fantastic!
July 25, 2013
Rated 2 out of 5 by KarlBJ Room
The carpet in the guest room level is old and smelly,
There are not enough power socket in the room.
November 11, 2013
Rated 3 out of 5 by Wayne Old hotel with low service
Must renovate the hotel and must train the staffs. overall service much lower than expectation
May 3, 2013