Rated 5 out of 5 by MikePoppy Excellent Hotel + Excellent Staff = Excellent Stay
We stayed at Sheraton Pattaya Resort 11 days over Christmas and New Years Holidays. The hotel, room, and facilities were all excellent. We had many meals in the hotel restaurants, all were exceptional - and the spectacular sea views, sea breeze and peacefulness of the location was very restful. However the very best aspect of this hotel was the excellent staff. Everyone was very friendly, very kind and made us feel so welcomed. I'd like to name them all - but impossible to do as so many nice staff in restaurant, lobby, room service, porters, shuttle operators, pool attendants - all very nice which made the difference between good and great stay! I travel to many fine hotels but none with so good staff!
January 5, 2015
Rated 4 out of 5 by MagMag Escape from busy
Promising seaside view lobby upon the arrival experience. The room is nice with big bathroom. Breakfast is great. The pools are nice. There is a beach side area which have 100% sea view. Fully escape from the busy urban.
January 1, 2015
Rated 3 out of 5 by Flyingtailor Overall not bad
Well when you first walk in you cant believe the views from the lobby is very impressive and really relaxing.
But when we were checking in we were not really happy. The room I booked 1 king ocean view was not available rather they offered us a twin or a garden view not a up grade but a down grade not cool. I don't mean to be anal and if you read all my reviews you know I not that fuzzy. But being on vacation a real vacation once a year not working you can understand my frustration. Oh yes if you have bad knees like me a lot of walking and no elevators very difficult.
Getting that off my chest they did put us up in a Ocean view king the next night with elevator and the staff other then front desk where amazing.
Again great location good staff in restaurant housekeeping and Spa.
December 24, 2014
Rated 5 out of 5 by Holm Wonderful stay at this hotel
We stay here for the first time, and we are very satisfied with everything.
The management and all the staff have done their utmost to make our holidays comfortable.
In my former review for this hotel there was a little mistake.
Service and cleaningsnes are 100%.
We can only recommend Sheraton Pattaya.
Regards Karli & Jens
December 20, 2014
Rated 5 out of 5 by Burro12 Better than ever....
I have stayed here many times and always enjoyed this resort, Nice rooms, beautiful pools, private beach and good restaurants. But I have to say it is now better then ever.
My wife and I had two enjoyable weeks here in October, So relaxing and the staff excellent. They are extremely friendly and helpful and Tomo the GM a gentleman.
A short taxi ride into town is not a hassle but the taxis are becoming more expensive each year. There is a free hotel buss several times a day,
Excellent hotel !
December 8, 2014
Rated 5 out of 5 by RobertAlina Perfect stay in an excellent environment
Excellent stylish architecture of the buildings and beautiful gardens. Hotel offers an excellent personnel. All stuff starting from the front desk staff, storage assistants, the stuff of restaurants, bars, spa, pools and beach service, and even a gardener and electrician were very polite and helpful and were able to stay for a while and serve a real help when it was needed. Excellent response to minor problems such as the lack of light bulbs, air conditioning failure, finding a taxi. The hotel creates a climate of serenity in a cramped concrete city. Congratulations!
December 7, 2014
Rated 5 out of 5 by DANYPT :)
Special Thank you to Ms. Pariyakom Petcharut for the kindness during our recent stay.
December 4, 2014
Rated 5 out of 5 by JBh208 Fantastic
I stayed here for a total of 7 nights in November. The hotel staff from initial reception, to check out was amazing. Incredible, courteous service always. The resort is stunningly pretty, the rooms are very well appointed, comfortable and quite. The pool and surrounding areas are very relaxing.
December 2, 2014
Rated 5 out of 5 by AngieAoy This hotel made me wonderful memories.
This hotel has great features, exellent services and food are delicious.
November 24, 2014
Rated 5 out of 5 by Traveller2259 Excellent service
Absolute overwhelming nice and competent staff. All of the employees always keep an eye on everything and they are extremely helpful at all the (day- and night) time. The food is excellent, it is a big pleasure of being served in the restaurant. Definitely one of the best places I have ever been!
November 19, 2014
Rated 4 out of 5 by Visitor12breakfast Breakfast
Simple and not much varieties.
November 5, 2014
Rated 3 out of 5 by LPTH SPG Recognition to improve
Overall stay was pleasant, very relaxing. We got upgraded to a was very nice & spacious room. However, upon check-in, I believed the staff who were engaged with my check-in was quite new. Every time she got interrupted by phone calls, she seemed to be lost in continuing the previous conversation. My room wouldn't be upgraded to suite if it wasn't because of the senior staff standing next to her. I had to remind her that my breakfast should be included given my platinum status although I had the room booked for room only; didn't mention about internet benefits. On the next morning, the staff at the restaurant billed me the breakfast charge, which again I told her that my platinum should include breakfast benefit. She then checked & apologized for the error. I also think there should be some programs for Platinum members in compensation that you don't have club benefits like Sheraton Hua Hin for example.
October 6, 2014
Rated 5 out of 5 by YIngjun Privacy and comfortable stay
A bed and pillow is really comfortable, service at the reception is impacable. Pool is nice and beautiful. Food is delicious too.
September 2, 2014
Rated 5 out of 5 by Elephantino The greatest place in Pattaya
Wonderful place in Pattaya. Great tropical gardens, nice and large pools, sandy beach, luxury rooms, friendly, smiling staff.
Nice restaurants, but with a too little choice of Thai food.....
August 9, 2014
Rated 5 out of 5 by Anu85 Serene and elegant
i would like to thank, Poom , Ting and Go, for thier wonderful hospitality extended to me when i was travelling.
August 8, 2014
Rated 4 out of 5 by nirajpatne88 Nice beach resort
Excellent restraurants, Ocean view balcony and many more at this place.
August 3, 2014
Rated 2 out of 5 by JayNZ Worst check in Experience Ever
Upon check in which took over half an hour. The lady was quite rude and seemed to take great joy in drawing out the check in period
She also told me as we had 3 people in the room we would have to pay for one more person and then charged me for two more on the bill
Worst Starwood Hotel experience ever
July 31, 2014
Rated 4 out of 5 by Traveller254 Quit and relaxing.
Nice hotel and surrounding area, very friendly and serviceminded staff. Since this was offseason we some days were about the only guests.
Minus: worn and noisy aircondition. inadequate waterpressure in the shower(s).
July 24, 2014
Rated 5 out of 5 by Daeng35 Nice Hotel for make Nice Memories of You.
I really got a nice memories with my love at here!! That's too great with here..
July 22, 2014
Rated 4 out of 5 by Akka This hotel has excellent location
Hotel is good for peace. Nice beach, Good service. Location is very nice for how want peace
July 14, 2014
Rated 5 out of 5 by Jian Great Resort!!
We have been visiting this resort for several years and truly love this property. Very easy to get to from Bangkok airport without making over night stop. Convenient, close enough to get around Pattaya city center but far enough to get nice and quiet. We have stayed 15 times and counting...
July 7, 2014
Rated 4 out of 5 by MattGarrett A quiet oasis
A quieter option for Pattaya which can be noisy and bsy very nice thank you
July 1, 2014
Rated 5 out of 5 by NetTy Excellent resort
-Reasonable price when compare with quility of Service and facilities provided
June 23, 2014
Rated 3 out of 5 by Id7216 Good service Best scenery but not worthwhile
The service is good and the scenery is great but breakfast is not various especially in thai style such as dough stick ,variety of dim sum and bun etc. The room is quite old and a little bit dark.
June 21, 2014
Rated 5 out of 5 by Artsarts Happy holiday
We stayed at this hotel for the third time and enjoy the place more and more . The customers service from the reservation point till check-in and out are superb.
We would surely like to recommend this hotel to all our friends.
June 16, 2014
Rated 5 out of 5 by oakeybkk Comfy and nice staff
comfy and privacy resort hotel.
well trainned and good service mind staff.
June 3, 2014
Rated 5 out of 5 by Poon82 A perfect place for weekend getaway
The hotel location is secluded in a private corner of Pattaya, yet not too far from the main attractions. I personally love the green atmosphere and the staff's friendliness at the resort.
June 2, 2014
Rated 4 out of 5 by DaDaLisa Comfortable stay
large room with very comfortable large twin bed. the high light from my kids were swimming pool. good variety of buffet breakfast and helpful staff. had problem with WIFI, always disconnected and noisy from drainage while showering.
May 20, 2014
Rated 5 out of 5 by Susheel A real resort in Pattaya!!
A great holiday break. Nice room, good view, good food (chef made special vegetarian for us). And great spa too.
May 16, 2014
Rated 3 out of 5 by dayoff conflicting stay
staff responsiveness is important for weekend getways and this property had both great and not so great staff interactions with guest. pool attendants generally were friendly and willing to help out, used all the restaurants at this property as I didn't feel like going to Pattaya downtown. unfortunately, it was mixed experience as while some staff at restaurants just didn't care. breakfast staff didn't bother to wait for us and while we went to get our food, gave out table to another group! some servers were working with smile while others made me wonder why they even showed up for work.
One other thing, would be a nice touch to offer guests some cold beverage/water in the check in area. our check in took longer than expected and had to wait for our car after check out.
May 13, 2014