Rated 5 out of 5 by Nucleus It's all about the pool
I can say from many stays at this property that it ranks far above average in my experience. First of all, nothing competes with the enormous pool that goes almost all the way to the sea. The plants and trees create a lush feel that is difficult to match, even in super luxury resorts. The overall service is attentive, professional and personal at the same time. Of course other hotels are good in their own ways, but it's hard to match the value for money here and I challenge anyone to find a beach hotel with this combination. There's even a minimart inside the hotel! Other features include an impressive children's play area, large modern meeting facilities, and outdoor restaurants. SPG Platinum and Starwood Privilege members receive even more benefits. I didn't realize there is an elevator, so if it's working this is something the management could mention. Finally, In Azia surely has the best Indian food in the area.
December 20, 2011
Rated 5 out of 5 by MattS78 Beautiful
Excellent hotel, one of the best resort hotels I've stayed in. The pool is amazing, and the people are friendly and helpful always, great hotel!
My only gripe is the food, very expensive and quite frankly, not very good. Better to go for local food, 25% of the cost but much higher quality and much, much better.
October 8, 2013
Rated 3 out of 5 by YH2014 Like it but disappointed
Booked 2 rooms - One with the UNICEF auction I bid last year and One directly with the hotel.
Check in was good like all Sheraton we visited (Macau, Singapore, Pattaya, Hong Kong and Bangkok).
Hotel toilet tap came off each time when we tried to on it. I have the picture that I can send to you if you like to see.
No turn down for the 2 nights we stayed. But the other room I booked for my parents did received the turn down. Hence I wonder why?
SPG - I normally booked through company and it is the first time i booked directly with the hotel. I called prior to check in to ensure points will be capture. But at point of check out, I was informed not.
September 30, 2014
Rated 5 out of 5 by Derek1980 Excellent property with great rooms, views, faculties and staff
Property is delightfully refreshing and spans a great area boasting a beautifully "lagoon-pool" facility as well as "beach-front" deck!
Rooms are beautifully appointed and clean with well-stocked amenities.
Reservation process was heightened by an excellent reservation manager Adam who arranged for a complimentary birthday cake and upgrade to the breathtaking ocean view room.
Check-in process was swift and efficient with a knowledgable staff (Mananya) from the club lounge who answered my queries from SPG instant rewards to where to shop.
In fact club lounge access is something you might wanna "purchase" using your SPG points cause it's worth it! Staff were all fantastic! Warm friendly and extremely service-oriented!
Serving a decent continental breakfast, delightful and refreshing afternoon tea and a out of the world evening cocktails which consisted of skewered kebabs and frozen margaritas (assortment of flavors)!
Jongdee who served us our drink was incredible! Making us fantastic lime margaritas! Her aptitude and attitude is something that every employer should be begging for!
Mananya also goes out of the way to delight her guest as she was probably on her break (coming out from the staff access doors) but saw us wandering around and immediately offered us assistance by showing us the way to the gym and more! Another gem in this property!!
My expectations are usually extremely high and I have to say my stay at the Sheraton Hua Hin was simply dream-like a perfect fairy tale. And I strongly recommend this property! If not for it's views and facilities then for its staff and service at least.
December 13, 2013
Rated 5 out of 5 by Coxy Suite room are nice
As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.
Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.
There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.
Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.
Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.
Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!
I would like to thank all the staff for a wonderful visit.
Would I stay again?
Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.
Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special but passable.
April 17, 2014
Rated 5 out of 5 by totopapo WE LOVE SHERATON HOTEL
We are really impression in your services and place. I would like to visit you again. Thank you.
November 5, 2014
Rated 5 out of 5 by Charlesstancer What a Great Resort!!
What a great end to 18 days in Thailand! this resort passed all our expectations. Beautiful room, wicked Pool. Wonderful staff. Restaurants were very good and what a variety! A great way to end a wonderful 18 nights with us staying with Starwoods for 16 of them. Hua Hin has some cool nightlife and the shuttle drops you off a block away from it all. Wi Fi was excellent everywhere......even at the beach. The beach is so much fun when the tide goes out really makes for an enjoyable time and exciting. Breakfast was awesome....great choices and all anyone could ask for. Choice of restaurants was really excellent! Looking forward to coming back this time with our teenagers. Great for families or just adults. We were celebrating our 20th Anniversary.
July 18, 2014
Rated 5 out of 5 by Natssant Excellent weekend escape
Located in the classy seaside town, around 2 hours ride from Bangkok. So the destination is our regular weekend escape.
The latest visit as a SPG Platinum member. We got upgraded to their best room 'Seaside Suite'. The room was very large and the bathroom was nice. The sea view was amazing!!! We did enjoy the cocktail hour as a part of Club benefit, too.
It was my birthday, without any notice, the hotel surprised me with a pound of cake and pretty flower. Thanks for that!
However, the property looked a little tired, would be great if could upgrade some facilities.
March 12, 2012
Rated 5 out of 5 by Chay71 Excellent
Excellent place to stay and relax. Great breakfast and giant pool suited to all
September 10, 2014
Rated 5 out of 5 by Emma66 Top Quality Service and Facilites
Although the hotel was a 3 hour drive from Bangkok airport it was well worth it. the facilities were amazing that you didn't even need to leave the hotel. We visited 3 of the 4 restaurants and the food was great in all. There was plenty to do locally if you decided to leave the hotel with tours available or a shuttle to the local town for the night markets. We all had treatments in the Spa which was again 5* service. The gym was well equipped and open 24 hours. Would certainly visit again without a doubt.
June 24, 2014
Rated 5 out of 5 by Mejer Fantastic Hotel
We stayed at Sheraton Hua Hin for 14 days during February 16 - March 1. From the very beginning this was outstanding. Hotel facilities and Rooms were perfect, Cleaning exceptional and staff in bot h reception as well room mates were fantastic and very very customer satisfaction focused.In our section (1214) our room mate did a great great job. She cleaned up in a way we never have discovered before and was so friendly. Also the fitness room and staff there was great. This Hotel we for sure will visit again, hopefully very soon.
March 11, 2013
Rated 5 out of 5 by Emm8725 Great Team
Great resort hotel, Staff are friendly. Please keep doing performance
October 31, 2014
Rated 5 out of 5 by Loveasia1 Great quiet get away
Love the serene and quiet surrounding of the property. Wonderful to spend couple relaxing days from the busy city life of Bangkok.
August 26, 2014
Rated 5 out of 5 by AunAun wonderful place in Hua Hin
Fully recommended place to stay in HuaHin.
Nice room, friendly staff, incredible swimming pool.
October 28, 2014
Rated 4 out of 5 by wetravel This Hotel has us coming back
when the rates and requirements are reasonable. As a family we have had several great stays here over the years. The SPG Platinum recognition is quiet good. I propose to waive the shuttle fee for Platinum members. Why charge your most loyal customers for a service you should provide for free? Guests were required to stay a minimum of 4 nights from December 22nd. I only wanted to stay 2 nights so had to book somewhere else. I know several other who did the same. Some of these policies backfire.
January 30, 2014
Rated 5 out of 5 by Beachlover14 Great services..
With the great services received, It's really relax n very happy while spent valued time with family here..
October 28, 2014
Rated 5 out of 5 by KevinBali14 Great place for a get away
The only issue is the parking which I know is being taking care of.
October 28, 2014
Rated 2 out of 5 by WalterS Poor service
I have requested the connecting rooms 5 days before we check in still the room are not available. The mattress is too soft not comfortable to sleep.
August 14, 2014
Rated 5 out of 5 by HappyFamily4 Excellent Service and Relaxing Holiday
This hotel made the holiday well worth the long journey, I wish we had booked for a few more days. The pool made it for us but the helpful and welcoming staff, and the quality of the food at this hotel has converted me to Sheraton.
Slight issue at 3 a.m check out was a little distressing having checked in advance, but sorted before leaving. This certainly would not deter a return to the Sheraton Hua Hin. Very highly recommended.Thank you for a great experience.
August 28, 2013
Rated 5 out of 5 by Job2cu My favourite SPG PROPERTY in Thailand
Bang for your buck this exceeds my expectations every time, so congrats to Khon Martin and Khon Malina for exceeding this grumpy mans expectations again and again and again having stayed in almost every property in Thailand 10+ times this is my getaway from everything a perfect hideaway from the hustle and bustle but with so many attractions at your doorstep. I can't enthuse enough.
Even my children of 14 and 16 loved it in August.
I hope to be back soon.
December 15, 2013
Rated 5 out of 5 by Aodnaka Relaxing moment
Again we had a pleasant stay at Sheraton Hua Hin. From the welcome moment to the check out time, all staff were friendly, attentive and polite. We loved the lagoon style pool, beautiful garden and the well-equipped gym. The room was comfortable with nice and bright decor, ample sized tub and full of amenities. Breakfast at The Deck was great, good quality and full of variety, something for everyone.
Platinum recognition was very good with room upgraded, buffet breakfast and club lounge benefits.
We truly enjoyed the moment at club lounge, they provided us with check in/out facilities, self serve bar, cups of freshly brewed coffee, all day refreshment and evening cocktail with tasty appetizers. Special Thanks to Khun May, Phillip and club lounge staff for their kind and professional service, they went out of their way to make us feel welcome and special.
We would definitely come back again.
June 25, 2014
Rated 1 out of 5 by Tomo22 Suite nights awards
I have used suite nights awards for 3 nights stay. However, they prepare deluxe room that is normal size room. Of course I complained but they excused that suite room is already booked by other guest and they can't do anything even cannot return suite nights awards back to my account. I was very disappointed. And more over, I feel sorry to my family who were looking forward to stay suite room. On the next day, they offer us to move to other new hotel in the same area and same SPG group. Yes, the hotel actually had bigger room but no swimming pool for kids, no play ground & room was not so well maintained. I was so disappointed again. But it's too late. I found that the hotel is not really new hotel. They just took over few month ago. Actually it's old facility. It's ridiculous that the hotel is new just for them... I waste all my time and money.
February 16, 2014
Rated 5 out of 5 by Piedro Excellent hotel for relaxing
Since we had visited a lot of attractions in Thailand and Singapore before arriving to this hotel, we decided to just relax at the poolside. Room had very noisy air conditioner but otherwise pool access room was excellent and plenty of sun chairs available around the pool. We like Asian food so restaurants had menus just perfect for us. InAzia restaurant did not have sake which was a shame, but dispite of that, japanese meal was great.
January 12, 2014
Rated 5 out of 5 by sladeagain Simply perfect
This hotel goes all out to take care of its platinum members.
*Wonderful Ocean/pool view suite upgrade.
*Delicious buffet breakfast
*Club lounge that provides simple but tastey snacks all day with a great Hors d' Oeuvres from 6pm. Drink selection is extensive with even fresh cocounts available.
*As others have said, staff is superb.
Above all, book early and get great deals on SPG.com
I am picky but this hotel gets my highest marks
November 20, 2011
Rated 5 out of 5 by huahinfan I keep coming back.....another fantastic stay!
What can I say beyond the title:
So many staff recognize me and go out of their way to greet me and treat me like royalty that I can not begin to name them all.
What is especially notable is that even though there were two major events during my recent stay and the staff was working VERY hard, the cheerfulness, helpfulness and smiles never faltered. I honestly don't know how they can keep up such good spirits while they are working and helping some very demanding people for many hours (I actually saw some interactions of customers with your staff that made me cringe because the customer was so rude and demanding but your staff just smiled and satisfied their "request"/demand).
Having stayed in many Starwood properties I believe that it is not only the staff that sets the tone, but also the way they are treated by management, so my appreciation extends to all levels.
May 15, 2012
Rated 5 out of 5 by Hunter4053 Our favourite place
Stayed at the Sheraton resort last week for seven nights.Our fourth time there.The resort even keeps the same room for us.A wonderful place to stay and we always look forward to coming back.The pool stretches around the resort and the breakfast they supply is great.We ate in their restaurants and our favourite is the Luna restaurant.We would highly recommend this resort for a wonderful holiday
February 2, 2014
Rated 5 out of 5 by wetravel Excellent Hotel for families
We have stayed at the Hotel several times within the last 1 year. Sheraton Hua Hin remains a family favorite. Today my 15 year old daughter said: "can we always come to this Hotel for vacation?" Breakfast Buffet is great and foods are quickly replaced if gone. Housekeeping is very generous with complimentary water bottles. Hotel and rooms are in high standard.
January 7, 2012
Rated 3 out of 5 by Worldtravel106 Great hotel though avoid when Indian weddings are there
All in all a great hotel with nice beach and great pool. Only drawback is when they have Indian weddings they lose focus on the remaining guests and there is a lot of disturbance and noise - don't go there if this is the case. Shuttle to town should be free.
March 4, 2013
Rated 5 out of 5 by Pierre Weekend break at Sheraton Hua Hin
excellent stay in this very nice resort. Kids loved it, we had excellent service from the staff, nice rooms (lagoon view, 2nd floor for more privacy, but first floor gives direct access to the pool). A very nice place for a beach stay close to Bangkok.
October 22, 2011
Rated 5 out of 5 by sureshbkk Excellent stay, once again.
Sheraton Hua Hin, my favorite in Hua Hin, I love going back, the rooms are well done, and the pool access rooms are so convenient to get in to the pool from your room, food is good, breakfast variety is excellent, service good.
June 4, 2013