Rated 5 out of 5 by BoVie Excellent Hotel
Great hotel, nice pool, professional staffs, good breakfast and resturant!! All Excellent!! We definatly back again
June 25, 2014
Rated 4 out of 5 by utjenny Amazing
We have three young boys and I was pregnant during our stay. The Sheraton Hua Hin is the most family friendly hotel we have ever stayed at! And we have been to Thailand several times. The pool is just amazing, never going deeper than 4 feet and the boys never tired of it. Great playground and we played with frogs at night and watched lizards during the day. We will definitely go back!
June 23, 2014
Rated 5 out of 5 by Xiaotuzi good pool 24 hours access
very good, nice attentive staff. beautiful lagoon style pool.
June 24, 2014
Rated 5 out of 5 by DrPR Great hotel with excellent service
Sheraton Hua Hin is a great hotel with excellent service.
We really appreciate all the staff at the hotel who took good care of us during the 5-day visit. We also met K. Martin, the GM, during the Social Hour. He provided great leadership to his staff and it showed in the high level of service we received. Thank you!
As SPG Platinum member, we got upgraded to Oceanfront Suite--a wonderful room with nice view. The buffet breakfast was great. The Club Lounge was also fantastic. Thank you!
We noticed the Green Leaf Health Promotion Hotel plaque in the lobby indicating that Sheraton Hua Hin is part of the Smoke Free Hotel Programme from 2011-2013. We hope that Sheraton Hua Hin will actually become completely smoke-free in the near future. Currently, there are smoking guest rooms on the property and guests do smoke in public areas around the provided hotel ashtray.
Thank you again for everything and we hope to return to Sheraton Hua Hin again in the near future.
July 24, 2012
Rated 5 out of 5 by huahinfan Just Go!
This is a wonderful hotel for relaxing and experiencing true Thai hospitality. The setting is so beautiful, the pool amazing and the staff are kind beyond description.
Rooms are clean and modern while retaining a nice touch of Thai style. A variety of room types are offered - including direct lagoon (pool) access and suites - some with wonderful ocean views.
A variety of food styles are offered in the restaurants and the preparation is excellent. Special requests are easily accommodated as well.
Unlike more expensive hotels in the area (Hilton and Hyatt that I am aware of) the hotel does NOT limit use of the pool to certain hours so if one wants a quiet swim under the stars it is easy and wonderful!
Lounge chairs are plentiful and comfortable with wonderful sea views available if you wish. There is a small restaurant next to the ocean that offers freshly prepared food (which can also be served directly to your lounge chair). A very romantic place day and night.
The hotel offers free internet in the lobby area even if your rate does not include it in the room
Beautiful children's facilities, very nice gym (with free yoga and Thai boxing classes) and the best staff I have experienced in Thailand (I have stayed at over 20 hotels in different locations and have 100's of hotel nights just in Thailand), and possibly anywhere in the world.
What it doesn't have
1) loud nightlife (although if you want that there is a shuttle to downtown Hua Hin), but a small band and singers can be found at a different restaurant each night)
2) a great beach (but there is white sand a short distance to the left of the hotel).
3) There are also very few (most days none) of those annoying touts trying to sell things from the beach.
October 23, 2011
Rated 4 out of 5 by JaNine2014 Food at Luna lanai dining
The food taste is quite good, but Sea food is not fresh.
June 17, 2014
Rated 5 out of 5 by Hyonah73 perfect place for family getaway
I spent 4 nights in this place and it was a perfect place for family holiday. All of my 3 children loved this resort. Kids club and swimming pool is very well maintained and the restaurants in the resort are served with excellent quality of food and beverages. Front desk and house keeping were efficient and helpful whenever I make some question/inquiries. All the staffs were kind, helpful and know well about how to help quest. Hotel shuttle was useful to access Hua Hin downtwon.
June 9, 2014
Rated 5 out of 5 by DrPR Another wonderful stay
Another wonderful stay at Sheraton Hua Hin. We always enjoy coming here for a relaxing vacation.
The Oceanfront Suite is very comfortable and well-decorated. The pool is awesome. The best resort pool in Thailand. Great breakfast buffet and great Club Lounge.
All the staff provided great service. Received the best service from K. Wilaiporn from the Front Desk.
June 24, 2013
Rated 5 out of 5 by Coxy Suite room are nice
As a Platinum member I was immediately offered an upgrade from the private garden room to the ocean front suite which was a nice upgrade over several levels. The checkin process was easy. The suite itself was at the beach front 99m2 of suite which included a full walk through clothes closet, large bathroom, large bedroom and lounge room. It also included a 10m balcony overlooking the day beds and beach.
Overall the resort is geared towards families from Thailand and China. The resort is spread out over a large area with the largest pool in Thailand. It winds its way through the resort and is a comfortable 1/2 hour walk through the water to complete a circuit of more than 500m2.
There are a number of restaurants which in most cases were forgettable, although the food was ok it was nothing special. Having said that they did have one restaurant called InAzia which has won a number of awards for food quality. I would highly recommend this restaurant. The morning buffet was various but impersonal due to the large number of guests and their families.
Location wise it is in the middle of nowhere and if you want to go anywhere you need to use taxis. There is a free shuttle bus but it takes you to the clock tower in Hua Hin. A rather unusual stopping area as there really is nothing around it. It is a 2km walk up the road to the largest shopping plaza in Hua Hin. On a hot day the walk can be uncomfortable and you will kiss the floor when you reach the air-conditioning of the shopping plaza.
Whilst the staff were attentive I would give additional praise to Phillip for his attention to detail and hard work ethic in the Sheraton Club lounge. He has a future with this hotel chain.
Speaking of the Sheraton Club my first impression was that it was extremely small but with the outside seating there was always enough room during happy hour!
I would like to thank all the staff for a wonderful visit.
Would I stay again?
Plus + Suite Rooms (get a suite room with direct pool access rather than beach front), Sheraton Club staff, Platinum recognition and associated benefits, visual impact of the resort, InAzia restaurant, cleanliness of the resort. Smoking is limited to specific areas of the resort.
Negatives: Ocean front rooms to Club lounge is a bit of a walk especially if you forget something (I should know I became an expert). Although the pool looked clean I was always wondering about how hygienic it was with so many children in it. Most restaurants were average. The beach is nothing special but passable.
April 17, 2014
Rated 5 out of 5 by Norm69 Pleasant surroundings
Malinat in the Club Lounge and her staff far exceeded our expectations in their efforts to meet any requirements that we had, the hotel staff in other sections were also very attentive to our needs, we found that the property had a shuttle bus to get to the resort and used this method which we found to be very good. We were upgraded to an Ocean Front Suite which was appreciated.
May 29, 2014
Rated 5 out of 5 by BoonBoonie Excellent and relaxing Family Resort
Great place for a family vacation. Staff and facilities are wonderful. Food could be better, but it's acceptable. The only negative is the parking lot. I hope it will be completed soon. I had to wait almost 20 minutes for a cart to pick me up from the parking lot. After telling the staff about it, they corrected it and provided more carts standing-by. The kid's facilities are great also. The kids love it, but I think newer and more varied play things are needed. Activities for the kids were great, but could use more. Overall, great time. Another visit is in order.
May 19, 2014
Rated 4 out of 5 by princemay2014 Great feature and wonderful experience
Great feature and wonderful experience.
Spa massages and service needs to be better
May 31, 2014
Rated 5 out of 5 by Nucleus It's all about the pool
I can say from many stays at this property that it ranks far above average in my experience. First of all, nothing competes with the enormous pool that goes almost all the way to the sea. The plants and trees create a lush feel that is difficult to match, even in super luxury resorts. The overall service is attentive, professional and personal at the same time. Of course other hotels are good in their own ways, but it's hard to match the value for money here and I challenge anyone to find a beach hotel with this combination. There's even a minimart inside the hotel! Other features include an impressive children's play area, large modern meeting facilities, and outdoor restaurants. SPG Platinum and Starwood Privilege members receive even more benefits. I didn't realize there is an elevator, so if it's working this is something the management could mention. Finally, In Azia surely has the best Indian food in the area.
December 20, 2011
Rated 5 out of 5 by MattS78 Beautiful
Excellent hotel, one of the best resort hotels I've stayed in. The pool is amazing, and the people are friendly and helpful always, great hotel!
My only gripe is the food, very expensive and quite frankly, not very good. Better to go for local food, 25% of the cost but much higher quality and much, much better.
October 8, 2013
Rated 4 out of 5 by Hanakim Wonderful day-off
Great facilities with friendly staff. My kid had a goodtime especilly at Starclub and a little pool nearby. Will surely be back again soon.
May 21, 2014
Rated 5 out of 5 by KevinBali14 Nice Get Away
We were very happy with our stay here. Loved the pool but just wondered why all lower level rooms do not have gates/rails on them. It looked like only 1/2 of the ground floors have rails to prevent access to the pools. Also, it would of been nice to know that the restaurants shutdown schedule. We really wanted to go to Luna on our last night but it was closed.
May 16, 2014
Rated 5 out of 5 by Natssant Excellent weekend escape
Located in the classy seaside town, around 2 hours ride from Bangkok. So the destination is our regular weekend escape.
The latest visit as a SPG Platinum member. We got upgraded to their best room 'Seaside Suite'. The room was very large and the bathroom was nice. The sea view was amazing!!! We did enjoy the cocktail hour as a part of Club benefit, too.
It was my birthday, without any notice, the hotel surprised me with a pound of cake and pretty flower. Thanks for that!
However, the property looked a little tired, would be great if could upgrade some facilities.
March 12, 2012
Rated 5 out of 5 by ddeevaa Hua Hin
Fantastic coastal hotel in Thailand. great stay amazing service. awesome location and hotel amenities.
May 19, 2014
Rated 4 out of 5 by wetravel This Hotel has us coming back
when the rates and requirements are reasonable. As a family we have had several great stays here over the years. The SPG Platinum recognition is quiet good. I propose to waive the shuttle fee for Platinum members. Why charge your most loyal customers for a service you should provide for free? Guests were required to stay a minimum of 4 nights from December 22nd. I only wanted to stay 2 nights so had to book somewhere else. I know several other who did the same. Some of these policies backfire.
January 30, 2014
Rated 1 out of 5 by Tomo22 Suite nights awards
I have used suite nights awards for 3 nights stay. However, they prepare deluxe room that is normal size room. Of course I complained but they excused that suite room is already booked by other guest and they can't do anything even cannot return suite nights awards back to my account. I was very disappointed. And more over, I feel sorry to my family who were looking forward to stay suite room. On the next day, they offer us to move to other new hotel in the same area and same SPG group. Yes, the hotel actually had bigger room but no swimming pool for kids, no play ground & room was not so well maintained. I was so disappointed again. But it's too late. I found that the hotel is not really new hotel. They just took over few month ago. Actually it's old facility. It's ridiculous that the hotel is new just for them... I waste all my time and money.
February 16, 2014
Rated 5 out of 5 by Mejer Fantastic Hotel
We stayed at Sheraton Hua Hin for 14 days during February 16 - March 1. From the very beginning this was outstanding. Hotel facilities and Rooms were perfect, Cleaning exceptional and staff in bot h reception as well room mates were fantastic and very very customer satisfaction focused.In our section (1214) our room mate did a great great job. She cleaned up in a way we never have discovered before and was so friendly. Also the fitness room and staff there was great. This Hotel we for sure will visit again, hopefully very soon.
March 11, 2013
Rated 5 out of 5 by LizD1 What an amazing holiday
Such a wonderful place to stay
The staff were friendly and so helpful
Buffet breakfast was brilliant
Other restaurants and bars were great value and we really enjoyed them
The room was very well kept and the housekeeping were very responsive in servicing as we established our morning breakfast routine which meant we never crossed paths
Pool and poolside facilities are very well maintained
Day spa and sea side massages (we had both) were amazing
Easy to catch the schuttle into town in the evening
We will be back!!
May 1, 2014
Rated 5 out of 5 by Pinku33 Best Holiday Experience
One of the best resort in Hua Hin with large pool. Service-minded staff and good breakfast
May 14, 2014
Rated 4 out of 5 by Joypik great relaxation
great relaxation, great local area.
May 14, 2014
Rated 5 out of 5 by Hunter4053 Our favourite place
Stayed at the Sheraton resort last week for seven nights.Our fourth time there.The resort even keeps the same room for us.A wonderful place to stay and we always look forward to coming back.The pool stretches around the resort and the breakfast they supply is great.We ate in their restaurants and our favourite is the Luna restaurant.We would highly recommend this resort for a wonderful holiday
February 2, 2014
Rated 5 out of 5 by Piedro Excellent hotel for relaxing
Since we had visited a lot of attractions in Thailand and Singapore before arriving to this hotel, we decided to just relax at the poolside. Room had very noisy air conditioner but otherwise pool access room was excellent and plenty of sun chairs available around the pool. We like Asian food so restaurants had menus just perfect for us. InAzia restaurant did not have sake which was a shame, but dispite of that, japanese meal was great.
January 12, 2014
Rated 5 out of 5 by Job2cu My favourite SPG PROPERTY in Thailand
Bang for your buck this exceeds my expectations every time, so congrats to Khon Martin and Khon Malina for exceeding this grumpy mans expectations again and again and again having stayed in almost every property in Thailand 10+ times this is my getaway from everything a perfect hideaway from the hustle and bustle but with so many attractions at your doorstep. I can't enthuse enough.
Even my children of 14 and 16 loved it in August.
I hope to be back soon.
December 15, 2013
Rated 5 out of 5 by sladeagain Simply perfect
This hotel goes all out to take care of its platinum members.
*Wonderful Ocean/pool view suite upgrade.
*Delicious buffet breakfast
*Club lounge that provides simple but tastey snacks all day with a great Hors d' Oeuvres from 6pm. Drink selection is extensive with even fresh cocounts available.
*As others have said, staff is superb.
Above all, book early and get great deals on SPG.com
I am picky but this hotel gets my highest marks
November 20, 2011
Rated 5 out of 5 by huahinfan I keep coming back.....another fantastic stay!
What can I say beyond the title:
So many staff recognize me and go out of their way to greet me and treat me like royalty that I can not begin to name them all.
What is especially notable is that even though there were two major events during my recent stay and the staff was working VERY hard, the cheerfulness, helpfulness and smiles never faltered. I honestly don't know how they can keep up such good spirits while they are working and helping some very demanding people for many hours (I actually saw some interactions of customers with your staff that made me cringe because the customer was so rude and demanding but your staff just smiled and satisfied their "request"/demand).
Having stayed in many Starwood properties I believe that it is not only the staff that sets the tone, but also the way they are treated by management, so my appreciation extends to all levels.
May 15, 2012
Rated 5 out of 5 by wetravel Excellent Hotel for families
We have stayed at the Hotel several times within the last 1 year. Sheraton Hua Hin remains a family favorite. Today my 15 year old daughter said: "can we always come to this Hotel for vacation?" Breakfast Buffet is great and foods are quickly replaced if gone. Housekeeping is very generous with complimentary water bottles. Hotel and rooms are in high standard.
January 7, 2012