Rated 1 out of 5 by dsnow NO late check outs here.
My wife and I came to this property at the end of a long weekend - her for R&R and me for business on the last day. We asked for a late check out when we made the reservation, we reminded them upon the check-in and on the day we needed it we were ultimately told NO late checkout - only to Platinum members! The primary reason being that they were full and they needed our room - really?! There were no cars in the parking lot, it was the day after the long weekend (the place was empty) and you could easily get any room type on-line (I checked that day) - so where are all these people coming from that prevented you from fulfilling a simple request of a 2 hour late check out?? Was it because our status wasn't high enough??
Also if you are going to this property for the pool be advised that their pool and fitness facility are really a community centre which means that anyone and their family in the neighbourhood can pay a drop in fee to use the pool facilities and you are forced to wear a pink wrist band to prove that you belong there - very tacky for a 4 diamond resort?! It also means you are fighting with all the neighbourhood families for a spot/chair around the pool to lounge not to mention the dozens of kids in the pool making it impossible to enjoy the pool at all.
The Fairways building we were in was very nice and modern (couldn't be more than 2 years old?) with nice spacious rooms however the elevators were in a state of disrepair (noisy and jumpy) and after hours access didn't work half the time? A big failure for Operations and Maintenance. When I discussed all of my displeasures with the front office manager she simply stated "well perhaps this isn't the property for you". Well you are right about that and I suspect that it's not the property for anyone wanting to relax by the pool or do some business in Victoria. You'll be pleased to know that we will not be coming back to this property. Too bad because the views and the F&B were excellent.
It is important to note for anyone reading this far (and cares at all?) that we could have got past all of the negatives (every property has them) if it wasn't for the treatment we received at the end of our stay - namely the handling of the late check out request. I normally never write negative comments about a stay but this one left a bad taste in my mouth - I hate being lied to. Now that I have taken the time to write this out I will be posting this review to other industry related websites.
August 16, 2014
Rated 4 out of 5 by AKI55 Some great, some not as great.
Amazing view and extremely helpful staff. Great accommodations and stunning golf. We had some difficulties that were not greatly addressed (could not get into our suite due to maintenance issue) that resulted in us waiting in the hallway for about an hour. When we did finally get moved to a different suite the dishwasher was left completely full of dishes which is not what you look forward to when arriving from a pretty long travel day. The property was great, pool really good and staff very helpful and friendly. The food was just okay for the price to eat on the property which was a bit disappointing although having breakfast on the patio overlooking the mountains and golf course was incredible. We will definitely stay there again, but just a few hiccups.
August 5, 2014
Rated 4 out of 5 by TandG Great Hotel and Setting
We had a wonderful vacation. Loved the room, restaurant and the hiking trails. We spent many hours exploring Mt Finlayson and the surrounding areas. The only drawback was having to phone more than once when services were requested. This happened on several occasions. Also, the rooms were tidied but not really cleaned. When they cleaned the rooms the floors were not swept or vacuumed and not all toiletry items were replenished. Over a 10 day stay this became more that a little frustrating.
August 6, 2014
Rated 5 out of 5 by Gateway Tranquil
A beautiful hotel / location . Easily within reach of downtown Victoria .
August 10, 2014
Rated 4 out of 5 by PD1967 Very nice facility
My wife and I enjoyed our stay. We very much enjoyed the facility, room was spacious and comfortable. The golf course view was nice as the balcony was huge.
Food was excellent in the restaurant.
Staff was very helpful.
Reception on the in room television was not great and we made that comment when we checked out.
Overall very nice place. New owners have plans moving forward and we look forward to going back.
August 5, 2014
Rated 5 out of 5 by LDmD Urban/Suburban Escape
Beautiful location minutes away from the city
August 9, 2014
Rated 4 out of 5 by JackNicklaus2014 Pull out sofa was a bed of nails
Unfortunately the first night there were no cots available. Until you replace all the grossly inadequate sofa beds, please insure a sufficient supply of additional cots are available especially on holiday weekends. We were embarrassed our guest had such an uncomfortable night.
Superb golf and backyard hiking in Goldstream Park and up Mt Finlayson
August 5, 2014
Rated 5 out of 5 by PapaBoo Excellent Facilities
I just recently stayed at Bear Mountain during the long weekend for a golf tournament. I found the resort to be impressive in all its amenities, the staff were very friendly and helpful. The room was very nice and the golf course was in excellent shape.
August 5, 2014
Rated 5 out of 5 by Stephen88 Good service, excellent golf courses
This hotel is located right on two 18 holes champioship golf courses, which make it very desirable for a short golf trip with friends. The rooms are huge and very comfortable. Service and foods in the reataurant are great as well.
August 4, 2014
Rated 4 out of 5 by GCSI Great hotel but stay away from rooms with connecting doors
I stayed for 2 nights in this hotel. The location is fabulous and the facilities are excellent. They gave me a room on the 5th floor with a connecting door to another room. The first night was quite peaceful I actually overslept. On the 2nd day a group of rambunctious women checked in at around 3PM. The noise coming from the other room through the doors was so loud I might as well have been in their room. I have stayed in other hotels with connecting rooms but somehow noise from the other room gets filtered by the heavy connecting doors but not with this room.
I was only able to sleep after the women called it a night at 2AM!
Engineering should do something about the connecting rooms doors.
November 27, 2012
Rated 4 out of 5 by Business62 Business traveller
I was at the Hotel for business meetings. The Penthouse suite was beautiful, and the service from the Hotel Staff, when requested was excellent. I would say the Hotel restaurant was VERY disappointing. The service was EXTREMELY slow and unfriendly during our Company dinner. After this experince on the first of 4 days on staying at the Hotel I avoided their restaurant completely. The out door hot tub was also very old and needs updating.
July 25, 2014
Rated 5 out of 5 by Bats Great Location for a Wedding
Our daughter & son-in-law chose Bear Mountain for their wedding location. It was a wonderful place! The venue was beautifully laid out. Lucanne, our coordinator, was really great - organized, helpful & thoughtful. All the staff we encountered were friendly & helpful. The suite that we stayed in was the perfect size for us which allowed us to host a hospitality area for friends and family between the ceremony and the reception. The Penthouse for the Bridal Couple was a great location for gift opening the day after. The buffet dinner at the reception was outstanding!
July 13, 2014
Rated 5 out of 5 by Dougiea Great Stay
The Westin Bear Mtn is a great place to get-away. The hotel is beautifully kept, the staff are great and we can't wait until we come back for another visit. Thanks.
July 28, 2014
Rated 4 out of 5 by KUZKUZ Very Comfortable
Had a nice stay at Bear Mountain…. First time staying...Room was very clean, comfortable and roomy. Was going to be our last visit to Victoria due to high ferry rates but had such a nice time we plan on coming back …Usually stay downtown but really enjoyed the "resort" getaway atmosphere at Bear Mountain...
July 25, 2014
Rated 5 out of 5 by Ben99 Excellent place to stay!
Located on top of everything else though just minutes to places you want to be. We stayed in a well appointed room. Spacious room with modern updated furniture. Kitchen & bathroom very clean. Very calm backyard. Trees everywhere. Trails to the mountain top if you choose to do it any time of the day. Of course, a well maintained golf course. Friendly staff.
July 22, 2014
Rated 3 out of 5 by bigoak Golf Course
The golf course was disapointing yet nice.
The views are spectacular on the Mountain Course. The quanity of goose droppings on greens,teeboxes and fairways are unacceptable.
July 25, 2014
Rated 4 out of 5 by cathy5460 Stunning Lobby and View, Good facitilities
A great local resort getaway.
Facilities and Lobby Decor B+/A
Room size average, and room decor above average.
Noise/music from ballroom heard in our 5th floor room till the wee hours.
Smokers on balcony beside our room, smoke smell filtered into our room.
Dinner in Italian restaurant outside deck - lovely. Waitress very helpful, informative and personable. An A+ for dinner service and food.
Buffett Brunch Sunday - understaffed. Once seated, waited 25 minutes for a server to come by after we had complained to the hostess that we had not seen wait staff since being seated. Once coffee, drink orders were taken we were not served until well after we had been to the buffet at least twice each and had finished our meal.
All in all, yes we will be returning to Bear Mountain. With a few stipulations as to room location.
July 14, 2014
Rated 5 out of 5 by socalbob Everything was excellent
Everything was excellent except for the wake up calls..Two wake up calls were not made at all and one was 20 minutes late.This was frustrating due to our early tee times.We called to inform the office but it didnt seem to change anything..But aside from this inconvenience,it was a fantastic hotel and experience ..
July 20, 2014
Rated 5 out of 5 by AndyG Great Golf and Patio
Both golf courses at Bear Mountain are spectacular and offer great views. Food and beverage service in the lounge and on the patio is a great way to round off the day!
July 21, 2014
Rated 5 out of 5 by Leanne0831 Hotel had great service and features
We found our room to be very comfortable, the service and attention we received throughout the resort was great!!
July 18, 2014
Rated 5 out of 5 by JiminSeattle Absolutely Fabulous Hotel
Spent 3 nights over the Memorial Day weekend at the Westin Bear Mountain. What a superb facility in a spectacular location. The rooms are like small apartments (at least ours was) and the staff over-the-top accommodating. The bar is wonderful and the restaurant a good value for a resort. Though it is outside of Victoria, it is perfect for visiting downtown as well as the Butchart Gardens. Not a single complaint!!!
May 29, 2013
Rated 5 out of 5 by Luvtogolf1 Totally the best all round resort!
We make a point of staying at the Westin Bear Mountain at least once a year. We are avid golfers and love great food, not to mention the luxurious appointed rooms. After a couples of days we return home feeling refreshed and contented!
July 15, 2014
Rated 3 out of 5 by richard001 restaurant/pub
We went for dinner Wed May 14th about 7 pm
on the way past the desk we asked where the restaurant was and if it was open, it was at the end of the lobby on the right. We waited beside the sign that said wait to be seated for 10 minutes and no one was seen moving in the restaurant. We then walked across the hall to the pub, it was open and had about 10 people in it, 2 servers and a bartender. we sat at a table and waited over 15 minutes and no one came over or acknowledged our presences. so we left and went elsewhere for dinner, reporting it to the person at the desk on the way out.
this is certainly not what i have experienced at other starwood/westin resorts
May 21, 2014
Rated 5 out of 5 by Tommy2014 Gift Shop
The hotel is grand the service is superb a small gift shop to be able to purchase personal items would be a nice addition.
July 16, 2014
Rated 5 out of 5 by cnwo4life What an island treasure
I had a three night stay at the Bear Mountain Resort, and myself and my family had a wonderful time. We had a great room, an out of this world gym, and world class service.
We were lucky enough to have Angela as our server for breakfast, and I cannot think of a more cheerful person with a can do attitude. Thnak you Westin Bear Mountain and thank you Angela.
June 23, 2012
Rated 5 out of 5 by islandboy WOW
I have been in many Starwood hotels around the world but the Westin Bear Mountain is very special. The location of this hotel among the pine trees with a view of the ocean makes you think of Shangri La. The staff is attentive , the rooms are spacious and well appointed and there is a a variety of great dining locations. Give it a try as I have many times.
March 29, 2013
Rated 5 out of 5 by Fabfour Best in Class Management and Staff
We had a fantastic 4 day stay at the Westin Bear Mountain. It certainly was not long enough to enjoy all the fantastic offerings of the property.
The Westin Bear Mountain is immaculate and well maintained and the property is beautiful - It is all you would expect from the Westin brand but with more...
What really takes this property to a higher level is the employees!
They are truly the "Heart of the Hotel"
I found that the Management, Front Desk, Bell Men and Restaurant teams were constantly looking for ways to ensure a fantastic stay. They certainly exceeded my expectations.
June 12, 2014
Rated 5 out of 5 by pana Great features at this Hotel
It has a very good work out area spa and pool !
July 14, 2014
Rated 5 out of 5 by MM14 Excellent Staff And Tremendous Value
Breathtaking views, new facilities, great spa and restaurants with excellent food. If you are using points you will not find a better value and if you are paying it is still a great value. I hope to return soon!
July 4, 2013
Rated 4 out of 5 by ebjorn33 This hotel has a great location
Overall, we have stayed at this hotel many times. Very nice 1-bedroom suites with full kitchens...and underground parking in the Fairway bldg. Excellent Sushi restaurant and nice golf courses. Excellent location close to wine stores, Costco, and lots of shopping. The swimming pool, however, is no longer saltwater :(...and the tiles are currently missing on the bottom of the pool (rough on the feet). Excellent gym. Service standards seem to change constantly....and needs improvement. Some construction on the property. Overall, a very nice hotel. Resort fees on the bill also. Great coffee, quiet, and excellent sunrises/views to the valley.
July 29, 2012