The Westin Bear Mountain Golf Resort & Spa, Victoria

  • 1999 Country Club Way
  • Victoria,
  • Columbia Británica
  • V9B 6R3
  • Canadá
  • Mapa

Tarifas y habitaciones

  • Para hospedajes de más de 90 días, llame al 866-539-3446.
  • Solamente puede reservar con 550 días de anticipación.
  • Vuelva a revisar las fechas.
1 habitación 1 habitaciones , 1 adulto 1 adultos , 1 niño 0 niños
Rated 4.4 out of 5 by 170 reviewers.
Rated 5 out of 5 by the best Had the best stay here. we got upgraded and were able to relax with no disruptions. October 5, 2015
Rated 5 out of 5 by Fabulous We had a beautiful stay at the Westin Bear Mountain. The rooms, food and service were fabulous. I would highly recommend this resort and will definitely be returning annually. September 21, 2015
Rated 1 out of 5 by Lots of noise from hallway and ceiling in my room There was an infant across the hall that when it started crying, I could easily hear it in my room and woke up. I could hear people walking in the hallway and going in/out of their rooms from the bed with the TV on. It sounded like they were in the room with me! The ceiling noise was also atrocious. All the people were not being obnoxious or rude, they were making normal levels of noise, the rooms are just not at all sound insulated. At all. I slept very poorly as a result. I raised this issue with staff and nothing was offered or done to resolve the problem. September 19, 2015
Rated 4 out of 5 by We will stay longer next time! This beautiful resort was such a lovely surprise. Beautiful views, fresh air and quiet....ahhh. We stayed in the one bedroom suite which was really large, and should be comfortable for 4 adults (2 bathrooms). The kitchen had everything you would need for a long stay. We stayed for 2 nights and next time will be minimum 5. September 17, 2015
Rated 5 out of 5 by Great hotel I had a great start. It was perfect. Nice facilities, and the lady who brought up my gear lending was super nice and considerate. She brought me multiple sizes since they didn't half sizes so I could try it on. The food we had at the restaurant was great as well. September 2, 2015
Rated 5 out of 5 by GENUINELY, My Desire for My Mother, Father and Folks Upon Checking-In, I was patiently waiting for another customer to be served, appropriately. But, within 30-seconds or so, still with other customer, I was greeted with "Good Afternoon, Sir. I'll be done in just a couple of minutes with ..."(while his current customer was still writing something, anyway). That was instantly, genuinely and desirably, a source of PLEASURE I acquired. It's not just on WHAT Was Said, but dearly, I focus on HOW it was said. On that same evening, I returned from a wedding event I participated at Hatley Castle. I walked onto elevator, but surprisingly, the same Front Desk Clerk greeted me (matched with excellent memory of my SURNAME). He was then with another customer and expressed(while me just onto elevator), "Hello Mr Fabregas. I hope you had a great time. Anything required, I'm here for you, Sir..." Anyway, briefly but deeply, other than that, others' Service Condition was Genuinely Excellent, as well -- 100% August 25, 2015
Rated 3 out of 5 by Great in the past but disappointed with recent stay We visit this hotel couple of times a year since 2009 as we enjoy the golf courses, but this past visit was disappointing for the following reasons: 1. The bed in the suite was very hard and uncomfortable and caused my back to hurt for the 1-week duration of our stay. This bed felt very different than the typical Westin beds. 2. During our first night of the stay, the bedding smelled bad and I assumed that housekeeping would change the sheets and pillow cases the next day but they did not get changed so I spoke to housekeeping about the issue. 3. When we returned to the room that afternoon, the sheets had been changed but the dirty towels were still on the floor and the sofa bed was left unmade. I had to call housekeeping to replace the towels. 4. On the third night of our stay, there was quite a bit of loud noise (similar to that of a washing machine with a heavy bumpy load) coming from a nearby location around 9pm. Not sure what to make of it, but it was certainly not very relaxing. We enjoyed visiting Westin at Bear Mountain in the past but this trip was certainly disappointing to return home with a sore back from our vacation. Now, I'll make sure to ask that clean sheets and pillow cases by changed before we use the bed as I can't be sure the hotel automatically change the sheets when the previous guest(s) checks out of the room. August 24, 2015
Rated 3 out of 5 by This hotel needs new management and renovations A brief list:: Trying to sleep on the sofa bed was impossible it felt like a rack. We placed the cushions of the sofa on top of the bed in order not to fell the springs of the mattress. Regardless of our attempts to make the bed more comfortable, it was very difficult to get any sleep; The shower head kept dripping; Could not find hotel information booklet in room; When I asked to phone my room to speak with my wife I was sent from the golf cart area to the pro shop then to the front desk then to the bell boy station out front then to the information desk by the front desk where they found someone to dial the room number and pass me the phone. In all it took 5 steps to simply call my wife in our room; The grounds need around the hotel need attention; There was a large ceramic ball stuck in one of the putting green holes when we arrived and it was still there when we left 3 days latter; and The driving range tee area needed attention as well as the valley course. The last time we stayed here, just eight months ago, it did not seem as bad. It could be that lack of sleep that first night made us look at the property a little more critically. We enjoy short getaways close to town however this trip was a disappointment. We hope that in the future we can enjoy a more pleasant stay in your hotel. August 24, 2015
Rated 2 out of 5 by 18$ dollar a day resort fee/cash grab I checked in Sunday night at midnight and they charged me 18$ resort fee for that day! When I asked at the front desk I was told that it's my fault for arriving late and it's their policy to charge for every night. The guy at the front desk was rude and offered nothing to resolve my concerns. Not consistent with the image Bear Mountain is trying to portray. July 9, 2015
Rated 5 out of 5 by Great Stay My wife and I and another couple friends originally stayed at the resort in 2011 and returned earlier this week for 3 nights. This trip, we noticed a marked improvement in customer service. Every staff member we dealt with was excellent from the front desk to housekeeping to the golf shop to food and beverage. We ate twice in the Masters Lounge and the food was great. If you have not played either of the two golf courses, I would highly recommend, although they are quite challenging. Hats off to the management team at the resort as they are certainly doing a great job!. June 12, 2015
Rated 4 out of 5 by Hotel was great; SPG wasn't. The Westin was fabulous. What wasn't however was the online booking. We loved it so much we decided to come back for an extended stay. I went online and booked a suite and rec'd a room rate of $209 per night, but the very last prompt to book kept telling me "reservations temporarily unavailable'. I called the help line to make the reservation manually but all SPG could give me was a room rate of $289 or $412. I had already spent 2 hours over 2 days getting the same room rate of $209, but SPG would not honour it. I've often booked online and became extremely frustrated that I want to give these people our money and stay at the Westin for a week, but I don't relish paying an extra $200 per night simply because they can't duplicate my web page. Incidentally, the rate of $206 per night came up each and every time I closed my browser pver 2 days, so it wasn't a fluke. We've decided to stay elsewhere and burn our SPG card. It simply is not worth the time and effort to get so frustrated in trying to give Westin a loyal customer. June 6, 2015
Rated 5 out of 5 by Setting This hotel is beautifully situated and operated, June 2, 2015
Rated 5 out of 5 by Absolutely Fab We came in on SPG points and were treated like we paid full price for a VIP experience. Fantastic property, in fantastic condition with staff that are unmatched. Hope you get a chance to enjoy this resort. May 31, 2015
Rated 4 out of 5 by Resort Hotel The Westin on Bear Mountain is very much a complete resort hotel and was a pleasure to experience. As I attended a wedding, the experience was even more enhanced, and the setting was perfect. May 24, 2015
Rated 5 out of 5 by This hotel surpasses all expectation ! The hotel is beautiful . The rooms are beautiful , comfortable and very clean . The garden flowers are gorgeous . Staff is very conscientious and very helpful . The restaraunts are not only very inviting with the fireplaces and beautifully set tables the food is delicious ! Overall this hotel has it all , as close to perfection as I have seen . April 29, 2015
Rated 4 out of 5 by Good, but not great We stayed at the Westin Bear Mountain Resort for 2 nights at the beginning of March 2015, and had a mixed experience. The resort is well laid out, has great, but pricey food choices, and has a professional golf course and spa services. However, there were 2 glaring issues. Firstly, the golf course is too expensive for the amenities offered. Considering it's off-season and the course was under some repair, it was not worth the price paid. Secondly, and most disappointing, was the front desk customer service. Both agents, upon check-in and check-out, seemed to view us as an inconvenience. As platinum members, the elite level benefits were lacking or not offered. It's disappointing that platinum members pay the resort fee, which is $20 per night here, since it covers many amenities that are included at the platinum membership level. March 17, 2015
Rated 5 out of 5 by Amazing experience Our stay for the week was excellent, it was everything we were looking for: great location, great rooms and exceptional staff. Thank you! January 25, 2015
Rated 4 out of 5 by Nice Ups: - Upgrade to a nice suite - Nice kitchenette (fridge, freezer, oven, microwave, dish washer and cooking equipment) - very quiet rooms / facilities - golf Downs: - complimentary continental breakfast (22 CAD credit for a couple) without coffee, orange juice, taxes (it includes only 1 Croissant + 1 muffin) ... So for a complete hot breakfast you have to expect additional costs. It is much better elsewhere (e.g. the Four Points Victoria provides hot breakfast). And you have to pay taxes in addition anyway (22.00 + 1.10 = 23.10). - Wifi: upload 2.40 Mbps / download 1.82 Mbps (1 breakdown at 0:30 am for a couple of minutes) - resort fee includes only SPG Platinum amenities (except golf amenities) - TV: some channels fuzzy (ca. 20 out of 50) - SPA / fitness area in separate building: You have to go outside (no underground access /path) November 27, 2014
Rated 3 out of 5 by Not A Good Experience I have stayed at many Starwood properties, and this one certainly was disappointing. I findi it difficult to call it a "resort". Here are the problems we encountered during our stay: 1. When we arrived, there was a power outage. While not the fault of the hotel, the lighting in the garage and stairwell was inadequate and created a dangerous condition. The pool was also closed because of the power outage, which did not make sense. The staff wsa completely disoriented. 2. I had called ahead of time to inquire as to the complimentary bike use, and I was assured that free bikes were included with the room. When my family of four attempted to go for a ride on the first morning, we received varying information about the number of bikes available, how to reserve them, whether they could be reserved, and whether there were two bikes for my 10 and 7 year-old children. When we arrived at the valet's station (they were responsible for the bikes), my wife's bike was broken. I was given a bike that pedaled about six yards and then stuck in gear. My wife and I were given two different bikes, and half-way through the ride, one of the spoke's came out of place on my wife's second bike, caught in the chain, and nearly caused her to crash. This occurred while on the paved path. The kids and I took the bikes back, while my wife walked her bike behind. The valet was quite embarassed and told us that they were still working out the kinks with the bikes, that they did not have a designated repair person, and that the off-site repair person would arrive the following day. 3. The room was adequate, although, it had an odd layout and was sparsely decorated. The view was of the garbage dumpster across the street in back of the restaurant next door. I expected more as a SPG Gold member. 4. The room had a kitchenette, but we only had one fork, an odd number of plates, and an odd number of glasses. We had to call several times and actually talk with management about getting additional cutlery and tableware before the problem was resolved. It was not until our third day that we had an adequate supply despite repeated requests. 5. The room was very dusty when we arrived. We actually wrote "dust me" with a finger on the TV stand, and it was two days before it had been dusted off. We took a picture of it because we were in such disbelief. Our deck had a large, filtered cigarette butt sitting on it when we arrived, which was not removed, despite multiple requests, until about the fourth day of our stay. Additioanlly, housekeeping was inconsistent, coming early in the morning on some days, and not until almost 5:00 on others, which caused problems after arriving back to the room from a day out. 6. The walls were thin. An occupant next to us who was there for only one night, thank goodness, was so loud just talking that they woke our entire room up around 6:00 a.m. Apparently, they had travel arrangements and needed to get out of the room early. 7. I wanted to put my kids in private golf lessons as advertised on the website. When we went down to speak to the gentleman at the pro shop, he told us he was going out of town, there would be only one pro for the next couple days, and could not assure us that there would be anyone to give the lessons. Rather than get our name, he told us to check back the next day. I did check back, there was no one to give the private lessons, and we ended up enrolling our kids in one group lesson. The level of customer service was poor. The lack of availablity of golf services for a golf resort was shocking. 8. The front desk seemed overwhelmed and was not very helpful with regard to suggestions for eating out for obtaining additional services. 9. Finally, the food was average at best. We had two meals, one was a BBQ buffet, and the other was a sit down dinner. We actually had better dinner in town for half the price. After spending a wonderful five days in Scottsdale at the resort there, with impeccable service and top-notch facilities, this experience was seriously lacking. Other than the newness of the faciliity and the nice pool, spa, and gym, we would not recommend this property. October 8, 2014
Rated 5 out of 5 by This hotel has excellent facilities and rooms. The suites are wonderful. This now our favourite hotel in Victoria, even though it is not seaside. October 7, 2014
Rated 5 out of 5 by Great hotel and golf Enjoyed my stay, fabulous room (huge!). Food was excellant as was service- would return anytime. September 29, 2014
Rated 2 out of 5 by Thought I was in a Frat House Hotel was complete chaos. Staff was courteous but overwhelmed. Waits were too long. Room was noisy. Fairway view consisted of a sliver of a fairway and a ton of concrete showing the tennis court. A complete waste and a horrible night. September 15, 2014
Rated 4 out of 5 by Huge and Comfy room We stayed here for 3 nites while in Victoria. We had a traditional room in the main building and was just directly above the clubhouse restaurant. The room is huge for a hotel room standard and we like the hugh balcony where we can sit and relax after our day's golf or outing. This place might be a bit far for those who are not golfing here and unless you wish to eat at the estate here, you will have to travelled out at least 20 mins to have your meals. But for golfers like us, this place is just perfect to be based for our golf and outings to Butchart gardens, etc. This accommodation would be perfect for us except that they don't have a insuite washer/dryer for our laundry needs. All in all, a very pleasant stay. Thank you. September 4, 2014
Rated 5 out of 5 by World Class Golf Great golf and stunning scenery. Very courteous and accomodating. August 30, 2014
Rated 4 out of 5 by Love the Westin Experience Room 539 was nice. Not too excited about "sharing" the balcony. Awesome view. Could not turn on heat light & vent in bathroom. Informed FD as we were checking out. Went in for Lobster Dinner ($35) Special. Lobster not quality. Cheesecake was frozen. Difficult to eat with dignity. Had a meal in the bar on the balcony. My wife and I both ordered Lemon Drops. Not good. Ordered a glass of wine instead. Server removed from bill. My wife ordered the salmon...awesome. I had the half nachos. Ordered no "Peppers" & with beef. Came with a ton of spicy peppers and very little ground beef & cheese. Enough chips for 3 people. Enough peppers for 3-4 people. Asked for no peppers at all. I left 80% of the chips. Nothing on them. Server handled it all very gracefully. No charge for the nacho dish. I worked for the Seattle Westin for 2 years (30 years ago). I loved my 2 years with the company. That's one reason why I chose the Westin Bear Mountain for our short getaway. Will be back. Great staff. Recommend bringing in a Mystery Shopper for F&B food quality. FOH was awesome. August 28, 2014
Rated 5 out of 5 by Great facility Our stay and play package was wonderful. We golfed both the Mountain and Valley courses. Incredible staff. Even when we were late for our second tee time they got us off right away. The only complaint was that during our first round Mountain Side we experienced an incredible wait at the first five tee boxes on the back nine. we were 15 minutes behind schedule. August 25, 2014
Rated 5 out of 5 by outstanding and incomparable experience Our stay was absolutely great, we look forward to returning and sharing our experience with friends. August 24, 2014
Rated 4 out of 5 by Room Room was congested with furniture two persons hard to move around. We were very surprised that you had NO contingency plan whatsoever when the power went off for hours. Lack of preparedness. We would also strongly suggest family pool with children otherwise it was very noisy and pool crowded August 19, 2014
Rated 1 out of 5 by NO late check outs here. My wife and I came to this property at the end of a long weekend - her for R&R and me for business on the last day. We asked for a late check out when we made the reservation, we reminded them upon the check-in and on the day we needed it we were ultimately told NO late checkout - only to Platinum members! The primary reason being that they were full and they needed our room - really?! There were no cars in the parking lot, it was the day after the long weekend (the place was empty) and you could easily get any room type on-line (I checked that day) - so where are all these people coming from that prevented you from fulfilling a simple request of a 2 hour late check out?? Was it because our status wasn't high enough?? Also if you are going to this property for the pool be advised that their pool and fitness facility are really a community centre which means that anyone and their family in the neighbourhood can pay a drop in fee to use the pool facilities and you are forced to wear a pink wrist band to prove that you belong there - very tacky for a 4 diamond resort?! It also means you are fighting with all the neighbourhood families for a spot/chair around the pool to lounge not to mention the dozens of kids in the pool making it impossible to enjoy the pool at all. The Fairways building we were in was very nice and modern (couldn't be more than 2 years old?) with nice spacious rooms however the elevators were in a state of disrepair (noisy and jumpy) and after hours access didn't work half the time? A big failure for Operations and Maintenance. When I discussed all of my displeasures with the front office manager she simply stated "well perhaps this isn't the property for you". Well you are right about that and I suspect that it's not the property for anyone wanting to relax by the pool or do some business in Victoria. You'll be pleased to know that we will not be coming back to this property. Too bad because the views and the F&B were excellent. It is important to note for anyone reading this far (and cares at all?) that we could have got past all of the negatives (every property has them) if it wasn't for the treatment we received at the end of our stay - namely the handling of the late check out request. I normally never write negative comments about a stay but this one left a bad taste in my mouth - I hate being lied to. Now that I have taken the time to write this out I will be posting this review to other industry related websites. August 16, 2014
Rated 5 out of 5 by Tranquil A beautiful hotel / location . Easily within reach of downtown Victoria . August 10, 2014
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