Rated 5 out of 5 by Fan91 Nice Hotel with Private Beach
It was my first stay in one of starwood hotels. On November 2013, I was offered to attend a workshop which take place in this hotel. Usually workshop’s hotel is more like very efficient hotel with only sufficient room and space, but not this one. It is a large 5 stars hotel which will make you don’t want to attend any workshop when you stay there. The breakfast and lunch is great, combining local, asian, and american menu. There are so many leisure activity you can try, everyday in the afternoon, diving lesson, rock climbing, put put golf, beach volleyball, archery, etc. The place is not in the city, which is great for someone who wants a quite escape like me. The city and “crowded” beach is not too far, only 10 minutes away. The super nice thing is the private beach, again, for quite escape. Meeting room was nice, was used for 70 people seminar, and the coffee break snacks were tasty. Staff were friendly and they solved some of my problem like it didn’t happen. I wil definitely come to this hotel again if I come to Phuket. My advice: Extend your stay if you stay in this hotel for business, ask for room facing pool or beach on 3rd or more level.
December 11, 2013
Rated 5 out of 5 by James1958 Our 2nd. Home
We have been coming here every year since 2000 , 13 times to be exact. This place is Heaven on Earth, the Staff are immaculate in meeting your needs, this year we had some of our Family with us (future guests) and our 2 young children have been here 12 times.Words really are not in a dictionary to describe this place, but if I had enough money I would live here for the rest of my life. We love coming HOME , can not wait till Sept.2014 .
November 10, 2013
Rated 2 out of 5 by johnW Platinum,Don't expect an upgrade.
I am a Platinum Starwood Member.I have stayed at this hotel 8 times over the last 10yrs & was dismayed that I was not offered an upgrade on my last trip. What is really disappointing is the 2 different excuses that were given to me from three different levels of management? The first said no upgrade rooms were available. After checking the internet as soon as I arrived in my room the upgrade was available on the starwood site.
The next person then said that starwood blocks them upgrading past the Junior suite (which I had booked). May is Phuket slow season. I will not return or recommend this property, they have lost my business.
Starwood needs to make sure what they offer their best customers is delivered when possible.
The breakfast staff were great. The front desk staff act like they are doing you a faver and don't want to be bothered.
June 2, 2012
Rated 4 out of 5 by uppercase360 Great Resort with Lackluster Restaurant Service
I really enjoyed this property and its facilities: the pools are great, the private beach is wonderful, the rooms were modern, and spa services were reasonable. Patong Beach is only a short cab ride as well, so it's easy to make it to town for shopping/nightlife but far enough away to be nice and quiet.
My only negative (and reason for 4 stars) is lackluster restaurant service. Drinks going unfilled, excessively long wait times, underwhelming food quality. It wasn't uncommon to see someone complaining to the manager each night, which he attributed to short staffing, but after a week here that seemed a bit far-fetched.
I would definitely return here but avoid the restaurants.
October 2, 2013
Rated 5 out of 5 by RSACT Great hotel
We visited the resort as part of our honeymoon. Upon arrival we were upgraded (at no extra cost) to a deluxe suit, the junior suit was originally booked. The pictures do not do justice to the resort - it truly is amazing.
The private beach really adds that something extra to the experience and we were grateful that our hotel was not in Patong which is way too busy and crowded with people.
The food at the restaurants is good, while they are obviously more pricy than what you would pay at a restaurant in Patong for example. Drinks are also quite expensive.
Overall we truly enjoyed the experience and will definitely be back!
December 13, 2011
Rated 2 out of 5 by rops The lack of smile Hotel
The hotel facilities are decrepit, there are several Thailand local waiter attitude is very poor, Disappointed service.The whole stay missing smile. Not stay again,Not recommended
November 17, 2013
Rated 4 out of 5 by Alice Reception is kind & good
Good hospitality as always. I like it.
Italian restaurant service is not up to normal standard. No care to customers, sometimes arrogant and push onconvenience to customers. You need a training on restaurant staff. Price overcharge could be acceptable only when good service and care were provided.
March 24, 2012
Rated 5 out of 5 by alphaapollo Great hotel!
This location delivered excellent customer services. The lobby staffs were fantastic. Nick, Marco, Isabel, Jenjira, and their bosses were kind and helpful. They all made my stay enjoyable and fun. I also like to give a special thank to Jenjira Nakchanthong. See you all again soon.
October 10, 2013