Rated 5 out of 5 by FrancoM Frühstück
Sehr große Auswahl für viele Nationalitäten (Müsli, english breakfast, croissonts, japanisch, chinesisch, ...)
22. Februar 2014
Rated 3 out of 5 by HHUMD unfortunately no 5 Stars
- very good location
- nice pool-area, nice beach
- very clean
- perfect service in restaurant CAPRI
- 95 % of the staff is not able to speak and to understand enough English to serve foreign guests!!
- no WLAN-WIFI in the room, only cable
- no or too low A/C inside the hotel as lobby, floor outside of the rooms, elevators.
- no service at the beach and on the pool or only after especially asking in the restaurant (pool bar was closed)
- no towel service in the pool and beach area. Only after several asking we got the information, that we have to pick up the towels by ourselfes in the gym (long ways)
- partialy very dirty cushions on the deck-chairs
- beach-slippers are available in the room, but only in unisze till 8/9 and not for size 10 or 11. So I had to walk barefoot through the hotel to the beach
- dirty plates and glases are not moved away from the pool arey within 2 days
But they can show, that a perfect service is possible too!!!
Go to the italian restaurant CAPRI. Food is very good but the best is the service there. On 2 days we had dinner there the waitress made an excellent service. We could see, that they were very well trainded by the restaurant manger Svetlana Persova! Congratulations for such staff!
8. November 2011
Rated 5 out of 5 by FreqTravel Most Friendly Staff Within SPG Family
I am a life time Gold member with 3 years as PT status. This is the first year that I am downgraded to Gold but the staff at this hotel (especially Jimmy) made me feel special. I especially grateful as this was my 12th years wedding anniversary and the whole hotel team made it special for my family. I am coming back in December again!
25. November 2013
Rated 5 out of 5 by leroy2012 heartfelt thanks
Always have the wonderful experience for my stay, really appreciate Chole Xie for her professional service, well remember the food/drink I like and prepare the fresh coffee ready for my breakfast. and as usual the staff in club lounge Summer, Rita, Alice, Cherry provide excellent support for my late checkin & early checkout and Sonia help me for printing, Sunny/Kitty help me to get the information I need. really thanks to those excelent staff, they are valuable asset for hotel.
20. November 2013
Rated 5 out of 5 by mccmusic fabulous stay
Comfy and relaxing environment to spend a holiday!
18. November 2013
Rated 5 out of 5 by leroy2012 excellent service in executive lounge
Thanks to those professional & beautiful staffs in executive lounge, Sunny, Summer, Alice, Sonia, Rita, Cherry, Candy, and the manager handsome Jimm. good memory for the stay and the colorful cocktail you've made. thank you.
30. Oktober 2013
Rated 5 out of 5 by Alina262 This hotel exceeds my expectation
I was looking for some cookies for my kid and a small cake to celebrate the birthday of a family member. A chef nicely prepares a small yet I think the most delicious cake in the world in 2 minutes. A warm touch to both my family and me.
The lady at reception is also very nice and polite, a smile from heart.
28. Oktober 2013
Rated 5 out of 5 by Review123 Mr
Outstanding location. Very high service levels. Service delivery very consistent. Rooms clean and delightfully comfortable.
27. Oktober 2013