Rated 5 out of 5 by FreqTravel Most Friendly Staff Within SPG Family
I am a life time Gold member with 3 years as PT status. This is the first year that I am downgraded to Gold but the staff at this hotel (especially Jimmy) made me feel special. I especially grateful as this was my 12th years wedding anniversary and the whole hotel team made it special for my family. I am coming back in December again!
November 25, 2013
Rated 5 out of 5 by Edmund2013 This is a very nice hotel.
Amazing sea view, very nice staff, excellent service, wonderful swimming pools and beach, big bathroom.
August 27, 2013
Rated 3 out of 5 by JJ88 This hotel Italian Restaurant (3rd floor) service is out of 5-star level
Have been staying in this hotel for several times on business. Hotel room and cleanness is above average.
First time to 3rd floor Italian restaurant on Nov 30th 2011 around 7.30pm to celebrate my birthday while on business. The service is poor:
a) No one entertain me and my wife at the front door when we approached the restaurant. Have been waited for more than few minutes.... only one lady approach us.
b) When seated, no one serve us for water. Waited for more than 5-10 minutes only able to get someone present us Menu. Still no water served at then.
c) Choose a Main course. Looking around, still no one entertain us but seeing a few staffs walking around pass my table without notifying me with my hand flag.... By then, still no drink served yet....
Finally, able to get a lady (staff). She told us that she is very busy (but I couldn't tell what she is busy with, only 3-4 tables only that night)....
Finally losing our patient (spending 20min inside with one one entertain)... and decided to walk off the restaurant and went to Level 1 for Chinese restaurant which has more pleasant service.
Will not come back for the Italian Restaurant and will not recommend to my colleagues on this restaurant anymore.
January 3, 2012
Rated 5 out of 5 by CChen Great view, good fun and very comfortable stay
Perfect private beach and swimming pools both inside and outside, sea view from room are amazing. Foods are excellent, child's playground is big and clean.
April 19, 2014
Rated 4 out of 5 by pepperdine105 My family comes to Dameisha Sharaton often
To Whom it may concern -
Sheraton Dameisha is a spot we visit many half dozen times a year or more. Living in Shenzhen it is always nice to get out of town for the weekend. The hotel has improved a lot in the 4 years we have been going, but still has a lot of room for improvement. Check-in was good, the staff was expecting us. Platinum SPG does mean something to them and they are always happy to see us. They were going to do some sort of welcome for our anneversary - but they did not do anything. It was OK I was not expecting much of anything. The Breakfast was good, Lunches were fine. Rafael, the Spanish gentleman helped us tremendously. We had a party of 25+ eating for the big Sunday Brunch and he was very helpful with tables and always working to see if there is anything at all he can help with. He is someone that Genuinely cares, which is rare in China or anywhere. The poolside food and drinks service was terrible - the waiter said he was busy and half the time forgot we ordered something, we would just be patiently waiting and reminding them. it was annoying. Dinner at the Italian restaurant was so slow. A simple dinner took over two hours and still they forgot our desert for 20+ minutes and we just had to cancel it. With two kids we just cannot wait all night for our food, so they were disappointed for that. Plus they make you walk all the way around the hotel just to get in the restaruant, which is unconvient, when the door is there and we could easily just go to our room elevators and up - it is just poorly planned whatever transition is going on with this restaurant. Pool was clean - kids love the pool. Oh - the SPG Platinum lounge was a joke. Open for a couple hours for happy hour and then nothing. No water, no coffee. I was going to have a few minutes of quite time and there is really nothing. they have some old cookies, and that was it. This area could really cater to Platinum travelers and go the extra mile. All I could tell is they wanted to save a few bucks by going cheap and having the bare minimum there - typical China style, I expected more at this area. then checking out was simple - the bell man I had to call down to request three times. No one ever came to get the bags for 30+ minutes. That was a simple thing that can be improved. So of course we will be back, there is really no place else to the go in the area - but hopefully some changes can be made to improve the hotel from my constructive critisim
June 3, 2014
Rated 5 out of 5 by JJDeng The best spg place
the best hotel in Sourthern China region
May 26, 2014
Rated 5 out of 5 by HQzhu Great hotel
The receptionist at Executive lounge are very helpful and very nice, and keep smiling during their service and showed their very good training. I believe the guests who I invited are also very impressed by them
October 8, 2012
Rated 5 out of 5 by Einor the hotel is very very great*
All employees are very friendly, helpful,
especially at the reception, second floor,
and sales management
Maggy and his team member, Sunny and his team member
August 18, 2013
Rated 5 out of 5 by leroy2012 warmly welcome, big surprise, heartful thanks
Thanks for the warmly welcome from the club lounge staff, thanks to Rita who help to reserve the big room for me & my family, and thanks to Cherry, Della, Baisy, Candy, and another handsome boy(sorry I forget the name, my bad), they prepared a nice/delicious cake to celebrate my younger brother's birthday, my family really enjoy the happiness & surprise which those excellent staffs bring to us. and the most lucky thing is that day is also the birthday for Della, we celebrate together, I hope they all enjoy. again, thank you all, you always make my stay perfect in Dameisha Sheraon.
April 12, 2014
Rated 5 out of 5 by Tony88 Kids' moments
We came back to Sheraton Daimeisha every now and then, and our kid enjoyed every single moment - from check-in at the lounge where she enjoyed delicacies during happy hour, and the lovely facilities catered to families. This time we arrived at typhoon moment, so no outdoor activities were possible - we thought she might feel sad as she had anticipated beach and sea. No problems, the kids' corner, indoor swimming pool, and the Chinese restaurant filled it up. Hotel staff have always been very thoughtful, caring, and always anticipated our needs. We'd recommend this hotel for every family vacation!
July 29, 2012
Rated 5 out of 5 by Denny523 Excellent
Excellent resort, recommend to stay.
April 18, 2014
Rated 3 out of 5 by UncleSam Needs improvement
The rooms and staff are nice, however, I had some issues with the maintenance. My toilet would not flush properly (drain clogged, and no, i don't have any constipation problems :#, so I had to call them 3 days in a row. They would come and partially fix the drain, but the same thing would happen again, good thing I had to leave in the morning for work and didn't need to use the bathroom much. On the forth day I asked to get me another room, which they gladly did without any questions.
On two occasions #I stayed for 14 nights# they got my in-room food order wrong, first different toppings on a pizza, and then I specifically asked not to add scallops to seafood fried rice, and only put shrimps, so they did the reverse :) #their English could be better).
December 13, 2012
Rated 5 out of 5 by leroy2012 heartfelt thanks
Always have the wonderful experience for my stay, really appreciate Chole Xie for her professional service, well remember the food/drink I like and prepare the fresh coffee ready for my breakfast. and as usual the staff in club lounge Summer, Rita, Alice, Cherry provide excellent support for my late checkin & early checkout and Sonia help me for printing, Sunny/Kitty help me to get the information I need. really thanks to those excelent staff, they are valuable asset for hotel.
November 20, 2013
Rated 4 out of 5 by Pan87 Great Loction
The location of the hotel is awesome. It is about 5 minutes walking to Pier 39. And the room is clean but a little small. Staff is frendly. Paking is expensive, 50 per night for self parking. But any way, parking arould that area is expensive. Pool is good. and the seat with bonfire in front of the hotel is good. And it is so nice to give me 4 pm check out.
Anyway, if you plan to travel to travel the Fisherman's Wharf. This is the first choice of SPG hotel.
December 18, 2013
Rated 1 out of 5 by NSeptember Does not live up to Sheraton reputation
Left a shopping bag in the Hotel room and wasnt contacted by the Hotel who had my contact details. Had to go through a lot of bother just to get it back. was told by staff that it is not their problem if Guest left items in the room.
Had dinner at the Chinese restuarant and had to wait a long time before food arrived at the table and told after a hour and a half that we still had to wait another 15minutes for a remaining dish.
September 19, 2012
Rated 5 out of 5 by cireyma Great Resort Hotel
Perfect location right at the beach and great swimming pool. Staffs are very friendly & professional in particular Ms Liu at the front desk, Raymond at the concierge, a gentleman at the downstair restaurant and many others. They made my stay very enjoyable. Things suggested to improve: one beach towel per guest is definitely not enough at a beach resort. Also, we need more space around the pool and more pool side seats.
August 14, 2013
Rated 4 out of 5 Nices swimming pool bar tender at Sheraton Dameisha resort
To whom it may concern
We family have a hoilday living in you hotel,we have fun goto the swimming pool and get a beer at your swimming pool bar,staffs Mike,Alan and Jerry giving the friendship and excellent service to us,we are really appreciate them and your management.we hope you can concern them and let them have a chance to glow up their business,Cheers!
Dennie Motor Co
August 26, 2013
Rated 3 out of 5 by Mark38 Registration has issues
I was required to pay a substantial deposit in addition to credit card upon checking in. Some hotels in China require this, but this is the first time I've had to do this at a Starwood hotel. I would hope that with my frequency of travel with them, membership status and credit card guarentee, they would trust me enough to avoid paying an advance deposit
November 16, 2012
Rated 3 out of 5 by alansissy dirty room
I stay at the hotel on December 23, at the front of the hotel, no porter to help me with the luggage, check to be soon, the results can not be used on the building cards, the most critical is to work until midnight, ready to rest, have found the bathtub unclean things, I feel very disappointed.
December 25, 2013
Rated 5 out of 5 by JJDeng Best place I ever stay in this world
As a frequent biz traveller, I have stayed over more than 220 nights in the hotel in the past year. Among all those tier 1 hotels, Sheraton Dameisha is the best hotel I ever staying. Many staff did their great job and impressed me a lot, Sunny, Kitty, Baisy, Sonia, Alice..Sorry for not recording all the names down...
October 21, 2013
Rated 5 out of 5 by Alina262 This hotel exceeds my expectation
I was looking for some cookies for my kid and a small cake to celebrate the birthday of a family member. A chef nicely prepares a small yet I think the most delicious cake in the world in 2 minutes. A warm touch to both my family and me.
The lady at reception is also very nice and polite, a smile from heart.
October 28, 2013
Rated 4 out of 5 by CK9923 Outstanding servicing & Nice smiling face in Club lounge
Really enjoyed staying in this green and organized hotel item of ppl servicing and facilities. Highly recognized club lounge staff (Suxxx, Katxx, ..)are so nice and always seek improvement from customer.It is a BIC hotel for relaxation and bring along as sweat family memorable hotel.
December 23, 2012
Rated 5 out of 5 by Simongan Excellent experience
Great hospitality from the fronk desk, enjoy the beach and swimming facilities. We had a big family with 10 people get together to celebrate my brother's birthday, hotel offered a nice pretty birthday cake as a big surprise. I would like to go back again in the near future.
July 3, 2013
Rated 4 out of 5 by mrdennisK Wonderful People in an Amazing Hotel!
Best part of the Sheraton Dameisha is the helpful and friendly staff! The fact the hotel is amazing doesn't hurt either!!
January 11, 2014
Rated 4 out of 5 by simon the first time in strip
a hair in toilet bowl,bath had stein.A lady long face to me when i asked how to go room with left. i order a ice coffee but found a black thing in side a milk jar at feast.no one knew i was in capri bar table at 2030.no staff or closed.internet can't work
June 9, 2013
Rated 5 out of 5 by leroy2012 excellent service in executive lounge
Thanks to those professional & beautiful staffs in executive lounge, Sunny, Summer, Alice, Sonia, Rita, Cherry, Candy, and the manager handsome Jimm. good memory for the stay and the colorful cocktail you've made. thank you.
October 30, 2013
Rated 5 out of 5 by Tiger8 The service in this hotel is second to none!
I really enjoyed staying in this fabulous hotel. All staff are so nice and professional, the service is much above than I expected and very impressive, especially beautiful girls at the club lounge. It is a great place for relaxation.
December 21, 2012
Rated 3 out of 5 by Winetasting Lovely seaview
Seaview is the selling point of this hotel, nice beach next door generated an extradordinary atmosphere around all the place. It is an ideal place for holding personal and business parties with important people and partners together.
December 29, 2011
Rated 5 out of 5 by thisisjim Excellent place for refresh
I visited with My wife and two young childeren.
We all are satisfied with this hotel.
Especially, Pool and service is good.
Club lounge Service is excellent.
I hope visit again.
I had good memory.
Thanks so much.
October 24, 2012
Rated 5 out of 5 SUPER
I highly recommend this resort...very nice view and service...for sure I will come back again...the only comment is for the beach and sand cleaniness improvement...expect some more suprises....
July 5, 2012