Rated 5 out of 5 by coldshower2 Best Staff in the World!
I want to thank the management of the Dameisha resort for training the best staff in the world.
During our visit my young daughter fell ill with a fever and had to go to a local care facility. First Justin helped us by providing a thermometer and assuring us that he and his staff would be there for us. Then when we went to the facility staff member Bella joined us and took care of every little detail. She sat with my daughter for 4 hours and made sure she was ok. I will forever be grateful. Thank you!
July 22, 2014
Rated 5 out of 5 by GZSZ10EVER Jason
I had a wonderful stay at your hotel, celebrated my birthday and anniversary with my wife. Room was upgraded to a suite on arrival and decorated with flowers. I am grateful to Raymond Chen and George Cao of Concierge. Will definitely come back next time.
July 21, 2014
Rated 4 out of 5 by Ash77 great sea view of this hotel in every room
grat seat view in every room in this hotel, good for fammily vacation and business meeting .easily transportation
July 16, 2014
Rated 5 out of 5 by JohnZeng Dameisha
I have stayed in many Sheraton hotel before, but this is definitely one of the best I have been to. Our family has a wonderful vocation experience, special thanks to Bohong Huang at the reception for the wonderful service and Monica Huang and Candy Wang at the executive lounge, they were very responsive and patient.They were the people who help make our experience at Sheration special.
July 10, 2014
Rated 5 out of 5 by Nicknamecannotbeshort This hotel is awesome !
Good view from room - blue sky and sea!
July 5, 2014
Rated 5 out of 5 by mei0822 EXCELLENCE OF ALL STAFF.
All staff went out of their way to assist and dealt with any requests in a totally professional manner,. I was very impresed with the attendance of Ms Liki Lin after I had checked out to spend time with me to make sure that I had enjoyed the total Dameishia Resorct stay.
June 29, 2014
Rated 2 out of 5 by shoroh75 Lot to be improved
I stayed here for 4 nights in June 2014. While this resort has one of the best views from the room and the restaurant, there was a lot to be desired from the staff members. There were a number of them who did not know/understand even basic english. Further, one of the days when we had dinner at the Feast restaurant, it took them almost half an hour to get any dish or drink that we ordered, even a basic vodka with sprite took them half an hour when we were the only guys at the restaurant and there were 4-6 waiters just roaming around. Our glasses were not filled with water on a timely basis, etc. Further, at the time of checkout, the person at the lobby did not understand English at all, so after struggling to make him understand that i was there to check out NOW for 5 minutes, he called the manager I was able to check out. Overall experience was not pleasant.
June 28, 2014
Rated 5 out of 5 by cabinboy158 Dameisha Sheraton Hotel
The General Manager and his staff are outstanding. One of the best hotels I have ever stayed in anywhere in the world for hospitality.
June 16, 2014
Rated 4 out of 5 by pepperdine105 My family comes to Dameisha Sharaton often
To Whom it may concern -
Sheraton Dameisha is a spot we visit many half dozen times a year or more. Living in Shenzhen it is always nice to get out of town for the weekend. The hotel has improved a lot in the 4 years we have been going, but still has a lot of room for improvement. Check-in was good, the staff was expecting us. Platinum SPG does mean something to them and they are always happy to see us. They were going to do some sort of welcome for our anneversary - but they did not do anything. It was OK I was not expecting much of anything. The Breakfast was good, Lunches were fine. Rafael, the Spanish gentleman helped us tremendously. We had a party of 25+ eating for the big Sunday Brunch and he was very helpful with tables and always working to see if there is anything at all he can help with. He is someone that Genuinely cares, which is rare in China or anywhere. The poolside food and drinks service was terrible - the waiter said he was busy and half the time forgot we ordered something, we would just be patiently waiting and reminding them. it was annoying. Dinner at the Italian restaurant was so slow. A simple dinner took over two hours and still they forgot our desert for 20+ minutes and we just had to cancel it. With two kids we just cannot wait all night for our food, so they were disappointed for that. Plus they make you walk all the way around the hotel just to get in the restaruant, which is unconvient, when the door is there and we could easily just go to our room elevators and up - it is just poorly planned whatever transition is going on with this restaurant. Pool was clean - kids love the pool. Oh - the SPG Platinum lounge was a joke. Open for a couple hours for happy hour and then nothing. No water, no coffee. I was going to have a few minutes of quite time and there is really nothing. they have some old cookies, and that was it. This area could really cater to Platinum travelers and go the extra mile. All I could tell is they wanted to save a few bucks by going cheap and having the bare minimum there - typical China style, I expected more at this area. then checking out was simple - the bell man I had to call down to request three times. No one ever came to get the bags for 30+ minutes. That was a simple thing that can be improved. So of course we will be back, there is really no place else to the go in the area - but hopefully some changes can be made to improve the hotel from my constructive critisim
June 3, 2014
Rated 5 out of 5 by JJDeng The best spg place
the best hotel in Sourthern China region
May 26, 2014
Rated 5 out of 5 by jose1986 Team of the hotel
After my pleasant stay ..
i want thanks all the team ..
and particularly :
Karen Wu: Front Manager and Jimmy .
that i can say after 20 years of travel will putt them on the top 5 for the good job and kindness.
The hotel is perfect for kids family or any kind of person who want to enjoy a good hotel . so many thing can be done ! and so many food !
May 18, 2014
Rated 5 out of 5 by CChen Great view, good fun and very comfortable stay
Perfect private beach and swimming pools both inside and outside, sea view from room are amazing. Foods are excellent, child's playground is big and clean.
April 19, 2014
Rated 5 out of 5 by Denny523 Excellent
Excellent resort, recommend to stay.
April 18, 2014
Rated 5 out of 5 by leroy2012 warmly welcome, big surprise, heartful thanks
Thanks for the warmly welcome from the club lounge staff, thanks to Rita who help to reserve the big room for me & my family, and thanks to Cherry, Della, Baisy, Candy, and another handsome boy(sorry I forget the name, my bad), they prepared a nice/delicious cake to celebrate my younger brother's birthday, my family really enjoy the happiness & surprise which those excellent staffs bring to us. and the most lucky thing is that day is also the birthday for Della, we celebrate together, I hope they all enjoy. again, thank you all, you always make my stay perfect in Dameisha Sheraon.
April 12, 2014
Rated 4 out of 5 by mrdennisK Wonderful People in an Amazing Hotel!
Best part of the Sheraton Dameisha is the helpful and friendly staff! The fact the hotel is amazing doesn't hurt either!!
January 11, 2014
Rated 3 out of 5 by alansissy dirty room
I stay at the hotel on December 23, at the front of the hotel, no porter to help me with the luggage, check to be soon, the results can not be used on the building cards, the most critical is to work until midnight, ready to rest, have found the bathtub unclean things, I feel very disappointed.
December 25, 2013
Rated 4 out of 5 by Pan87 Great Loction
The location of the hotel is awesome. It is about 5 minutes walking to Pier 39. And the room is clean but a little small. Staff is frendly. Paking is expensive, 50 per night for self parking. But any way, parking arould that area is expensive. Pool is good. and the seat with bonfire in front of the hotel is good. And it is so nice to give me 4 pm check out.
Anyway, if you plan to travel to travel the Fisherman's Wharf. This is the first choice of SPG hotel.
December 18, 2013
Rated 5 out of 5 by FreqTravel Most Friendly Staff Within SPG Family
I am a life time Gold member with 3 years as PT status. This is the first year that I am downgraded to Gold but the staff at this hotel (especially Jimmy) made me feel special. I especially grateful as this was my 12th years wedding anniversary and the whole hotel team made it special for my family. I am coming back in December again!
November 25, 2013
Rated 5 out of 5 by leroy2012 heartfelt thanks
Always have the wonderful experience for my stay, really appreciate Chole Xie for her professional service, well remember the food/drink I like and prepare the fresh coffee ready for my breakfast. and as usual the staff in club lounge Summer, Rita, Alice, Cherry provide excellent support for my late checkin & early checkout and Sonia help me for printing, Sunny/Kitty help me to get the information I need. really thanks to those excelent staff, they are valuable asset for hotel.
November 20, 2013
Rated 5 out of 5 by mccmusic fabulous stay
Comfy and relaxing environment to spend a holiday!
November 18, 2013
Rated 5 out of 5 by leroy2012 excellent service in executive lounge
Thanks to those professional & beautiful staffs in executive lounge, Sunny, Summer, Alice, Sonia, Rita, Cherry, Candy, and the manager handsome Jimm. good memory for the stay and the colorful cocktail you've made. thank you.
October 30, 2013
Rated 5 out of 5 by Alina262 This hotel exceeds my expectation
I was looking for some cookies for my kid and a small cake to celebrate the birthday of a family member. A chef nicely prepares a small yet I think the most delicious cake in the world in 2 minutes. A warm touch to both my family and me.
The lady at reception is also very nice and polite, a smile from heart.
October 28, 2013
Rated 5 out of 5 by Review123 Mr
Outstanding location. Very high service levels. Service delivery very consistent. Rooms clean and delightfully comfortable.
October 27, 2013
Rated 5 out of 5 by JJDeng Best place I ever stay in this world
As a frequent biz traveller, I have stayed over more than 220 nights in the hotel in the past year. Among all those tier 1 hotels, Sheraton Dameisha is the best hotel I ever staying. Many staff did their great job and impressed me a lot, Sunny, Kitty, Baisy, Sonia, Alice..Sorry for not recording all the names down...
October 21, 2013
Rated 5 out of 5 by hantinvy nice getaway
help friendly and helpful staff
September 27, 2013
Rated 5 out of 5 by Edmund2013 This is a very nice hotel.
Amazing sea view, very nice staff, excellent service, wonderful swimming pools and beach, big bathroom.
August 27, 2013
Rated 4 out of 5 Nices swimming pool bar tender at Sheraton Dameisha resort
To whom it may concern
We family have a hoilday living in you hotel,we have fun goto the swimming pool and get a beer at your swimming pool bar,staffs Mike,Alan and Jerry giving the friendship and excellent service to us,we are really appreciate them and your management.we hope you can concern them and let them have a chance to glow up their business,Cheers!
Dennie Motor Co
August 26, 2013
Rated 5 out of 5 by Einor the hotel is very very great*
All employees are very friendly, helpful,
especially at the reception, second floor,
and sales management
Maggy and his team member, Sunny and his team member
August 18, 2013
Rated 4 out of 5 by yfmak sea side hotel
not bad is a sea side hotel
August 14, 2013
Rated 5 out of 5 by cireyma Great Resort Hotel
Perfect location right at the beach and great swimming pool. Staffs are very friendly & professional in particular Ms Liu at the front desk, Raymond at the concierge, a gentleman at the downstair restaurant and many others. They made my stay very enjoyable. Things suggested to improve: one beach towel per guest is definitely not enough at a beach resort. Also, we need more space around the pool and more pool side seats.
August 14, 2013