Rated 4.1 out of 5 by 15
reviewers.
Rated 5 out of 5 by TedBear The Entire Staff was Wonderful
I have stayed at Starwood hotels for more than 1000 nights and I have never experienced such a well-trained staff. From check-in to check-out the experience was like a visit with good friends or favorite relatives.
Everybody working at the hotel greeted guests with a smile and an eagerness to help answer questions about the property and the city. When the shuttle was not available to take me into the city the front desk manager even drove me himself with the GM’s car. Now that is first class service!
The fine quality of food in the restaurant and the service from top-notch waiters such as Indra and others made this a vacation I am eager to experience again!
November 14, 2011
Rated 4 out of 5 by Zdmjack 性价比很好的喜来登酒店
入住日惹喜来登酒店，我定的是喜达屋促销价住三晚免一晚，三晚总价才人民币1022，由于我是喜达屋白金会员，升级行政套房，每天早餐免费，行使行政俱乐部的待遇，晚上去那里免费喝酒。
积分也在促销，退房后账户上还显示价值有100美元的积分，真是很超值。喜达屋的客户忠诚计划确实在几大国际连锁酒店里面很出色，很能吸引一大批长期忠诚的客户。
酒店有点老，设施保养尚可，性价比很高，服务态度也比较好。
日惹是印尼的一个极好的旅游城市，但中国游客去的很少，大多数中国人还不知道这个地方。日惹为爪哇文化艺术的发源地，文学和舞蹈发达，浮雕和雕像众多，婆罗浮屠，普兰巴南神庙，有很好的自然景光如莫拉比火山。日惹也是印尼著名的大学城。这里有47所大学，300多所中学或职业学校。印尼最古老的大学卡查马塔大学也在城中。现在来这里旅游的西方游客较多，还有日本韩国也有不少游客，虽然是一个旅游城市，但当地人基本上不会说英语。
May 3, 2013
Rated 4 out of 5 by Hendraind minor mgt issues
Staff are genuinely hospitable and everyone deserve to be the star employee. However I have two minor complaints. 1. toilet. The housekeeper on duty seem not be able to clean the bathroom thoroughly, especially at the connecting points between the toilet seat and the toilet bowl. There's always a stench odor even when I just checked in. This happened to me during my last three visit occasion. I could be the sewage piping but I highly doubt so, after my CSI investigation:)
2. The sofa in my room needs a new cushion and the chair is somewhat shaky. Something for the mgt to look into. #649.
April 15, 2013
Rated 5 out of 5 by FA9SMJRaS 最低限のサービスも準備出来ないホテル
風情かつデザイン性のある共有スペースとは裏腹に、部屋は古く、取っ手のゆるんだ引き出しや有るはずのライトが無いなど掃除も行き届いていないと感じた。トイレが2度詰り、さすがに滞在できないので、部屋の変更を申し出て了承されたにも関わらず放置され、3度もフロントに行かなければならなかった。それに要する時間でツアーに参加出来なくなった。しかも用意された部屋が、禁煙でなく喫煙の部屋で、下層階。（喫煙しか空いていないといいつつ、同日遅れて来た友人は喫煙希望が禁煙部屋だった）また明らかに劣後する部屋で、今度はバスタブ排水が詰まった。その他、エアコンが調節できず極端に寒い。スタッフの対応は無視されるか遅い。隣の部屋との壁が薄く気になる。バーでは蛍の光が生バンド演奏される。
January 10, 2012
Rated 5 out of 5 by difadelia The Beyond-Expectation Hotel
Sheraton Hotel in Yogyakarta always serves me the best. I've always stayed here whenever I get the chance to visit Yogyakarta. The uniqueness of the hotel is that the lobby is at the top of the floor so your room is go below. The receptionists as the first impression of the hotel work really well and show you their best attitude, as so do the rest of the employees. The room has its perfect bed with its perfect softness and comfort. The room is always clean, no slight chance of dust appears. To me, the best of the room is the balcony. You can choose garden view or merapi view, while the garden has its perfect green and I can assure you that when the sky is clear, the merapi view is not just a view. The last part of the hotel: the facilities. My favorite one is the outdoor pool. It's very tropical and I love the layout between the garden, the shape of the pool and the view you get when you're looking at the pool from the restaurant. It's all beyond.
March 11, 2013
Rated 2 out of 5 by ilagalio worst stay ever!
I was extremely disappointed with my stay at this hotel. I choose this hotel knowing it is a 5 star hotel however, it is no where near a proper 5 star standard.
The breakfast was truly a horrified experience for my family. When we arrived at the breakfast area, nobody came to greet us, we had to find an empty table ourselves and get the waiter to come and clean it.
The food quality and hygiene is also very questionable. The food was almost empty when we arrived and we have to scrape what ever that was left over at the food station. I see a lot of fruit flies dominating the strawberry pastries next to the omelet station. In one of the juice dispensers, the was no cover on it unlike the others, and I caught the glimpse of a huge house fly that was drowned in it. I called for the nearest waiter and asked him to clear it away.
The breakfast experience was so horrified to us that even though we booked the room with the breakfast package, we decided not to come back for breakfast the next day!
We realised also that the swimming pool might not have chlorine chemical in it! This again horrified us as this opens the risk of the guest getting environmental diseases! Again, even though we choose this hotel for the big pool, but we ended up not wanting to swim after our fist try due to the hygiene purpose.
Even in the room we were staying in, we spotted spider webs in one of the corner of the rooms.
It also took forever for the front desk/concierge to pick up the phone when we tried to call them for problems, however to no avail. I had to go to the front desk in person to get issue solved, not once but 3 times!
Sheraton should really look into these issues and I really wonder if this hotel deserves to call itself a 5 star hotel!
January 1, 2012
Rated 5 out of 5 by HawaiiSamurai Great Escape
This is a wonderful hotel! The staff is incredibly attentive to guests' needs and the amenities (particularly for Platinum members) are exceptional. I would not hesitate in recommending this hotel to friends and family.
For guests coming for abroad, I would recommend the lagoon rooms over the higher floors though as they provide an exotic flare to a stay. I also would suggest taking advantage of the concierge, who was extremely knowledgeable and helpful.
The only downside that I experienced was the condition of the tennis and other racquet sports equipment. It was all in disrepair during both of my stays. The location is also not central to Jogya but some might welcome being removed from the hustle and bustle of the tourist area. There is a small cost for this privilege though - one must take taxis to and from the hotel to take advantage of the city.
March 24, 2012
Rated 4 out of 5 by Patrick1 Great Services in Yogyakarta
The property is working hard to accomodate the guest's needs. We arrived in Yogyakarta in the morning from Jakarta and the staffs worked hard to ensure we have a room to freshen up and had breakfast.
It is good to have one designated guest service so guests know who to talk to. But, Sheraton is the one who can provide above average service in Yogyakarta hotels.
November 10, 2011