Rated 5 out of 5 by GooseGoose Love this hotel
When in Steamboat, this is the place for me.
August 11, 2014
Rated 5 out of 5 by skibumgurney Perfect location
Great staff. and the most comfortable bed.
August 11, 2014
Rated 2 out of 5 by Burk1996 Should have been more accommodating
The 30 day cancellation period isn't quite fair. You are responsible for the entire room fee if you cancel for any reason within the 30 day window of your stay. We had ten guys staying in five rooms for a six day ski trip. One person dropped out at the last minute due to a family emergency leaving his roommate solely responsible for the room fee. Upon arrival we attempted to cancel the reservation on one room and upgrade another to a two bedroom suite which could accommodate three people. The only way that was possible for the Sheraton was to combine both room fees and charge an upgrade fee of $1000.00. They wouldn't simply cancel the reservation on one room, charge the upgrade fee on another and allow us to split the cost equally between three. It never made since and was foolish on the Sheraton's part not to offer the proper solution. To many great places to stay in Steamboat and won't stay at the Sheraton again.
February 10, 2012
Rated 3 out of 5 by jb2345 Sheraton at Steamboat Springs
Room and bathroom need some deep cleaning; the age of the hotel is beginning to show. Light bulbs in the large lamps in the stairways off from the lobby need to be replaced. Security bolt on the bedroom door was broken; the bottom portion was not connected. Hotel service engineer spent over 1 hour (successfully) working on the room door latch so that one didn't have to use brute force on the door handle (difficult for an elderlly person with arthritis) to open. Shower drain needs some general cleansing, so that one is not standing in 2-3" of water within 1 minute of starting the shower.
July 29, 2014
Rated 5 out of 5 by Mark143827 Fantastic Stay!
I do not think I have ever stayed in a hotel where the staff was so responsive, courteous and pleasant! The room was fabulous and the view was great. Thank you Sheraton for making me and my family's stay memorable!
August 5, 2014
Rated 4 out of 5 by Justice05 Shuttle was priceless
Loved the shuttle that provided transportation to and from concerts and resteraunts. The shuttle drivers took good care of us.
Loved the complimentary water bottles in our room every day.
The Green Program is very environmentally good. We did not need our room cleaned everyday and we appreciated the drink voucher.
August 4, 2014
Rated 5 out of 5 by GramMc Plenty of true TLC and professionalism
Our family had a wonderful stay. There was immediate response to any needs expressed. The room was attractive, roomy, and had everything we needed. It was so quiet at night; we heard nothing and slept deeply, even though it was the week of the baseball tournaments. We absolutely loved the grounds with the family fun atmosphere; plenty of room to play frisbee, skateboard, and relax. Thanks for everything!
August 2, 2014
Rated 2 out of 5 by Buff77 Classic bait and switch
When getting my reservation I was quoted one price with no ability to cancel my reservation as it was for the same day. As I was driving I asked them to email me my confirmation number, I was quoted 179.00 or for a mountain view 199.00 plus a 20.00 resort charge I asked for the room with the view. Upon arrival I looked at my confirmation to look up the address, as I was told their were two Sheraton's in Steamboat, I saw that my room rate was now 289.00. When I asked the front desk about it they told me it was booked through the resort system or something to that affect, and their hands were tied, they suggested I call them direct next time when I asked them what the "direct number" was they gave it to me and I said as I showed them my phone log you mean this same one, They had no response or explanation as why it was diverted from them when trying to get the reservation. As for the room the fan didn't work, dirty glasses were out on the balcony, we couldn't even be sure if the towels, or linen were clean. It was bad enough that I didn't bother to talk to what ever manager was on duty, I'm contacting corporate.
August 4, 2014
Rated 4 out of 5 by Thessa Light on Staffing But Great Stay
We stayed at the Sheraton - Steamboat for 2 nights. My comments are as follows:
- No fan in hotel room bathroom...thought this was mandatory/code.
- Bed was fabulous (pillows, bedding, etc.) BUT I awoke with a back ache both mornings. Mattress?
- No valet to greet us at arrival; confusing. Car in front of us was parked at front door so we pulled in behind it. My husband checked us in. I sat there for 10 minutes waiting for someone to assist with luggage. My husband came out and still no valet. He had to go back into the hotel to find one.
- First night dinner on patio at Saddles at 5:30 started out great. Very nice server; good food. Started getting busy; she didn't offer dessert menu so we asked. We waited to get menu. We waited for her to rtn to take our dessert order. We then waited 45 minutes for dessert. It never came so we had to track down the restaurant manager and asked him to adjust our bill. He comped our meal and apologized which was very much appreciated and said he was sorry he hadn't staffed appropriately. It wasn't the server's fault; she was slammed. The delay affected our evening schedule. 2 hrs for dinner is unreasonable when it involves a salad and a cheeseburger plus dessert.
- Upon approaching restaurant for breakfast both mornings there was a sign saying, "Please Wait to Be Seated". Both mornings nobody was there. The 1st time I ventured into the restaurant to find someone. The 2nd time we just went right in and sat down. It wasn't very busy; really no excuse.
- Upon checkout, I wanted to view the bill and there was one couple in line ahead of me checking in and one associate at the front desk. I waited about 10 minutes for someone else to come out to help. This occurred because the AWESOME valet guy (I wish I got his name as he was very nice) saw me waiting and asked me what I needed and went in back to get another associate to assist me. (a manager)
Awesome reservation agent who got us a nice room and a good deal. Thankyou.
Nice hotel. Clean, comfortable and very friendly staff. For it being almost "full" we didn't have any noise problems which was a pleasant surprise. We also liked the location close to the mountain and all the activities. Watching the mountain bikers was fun.
SUMMARY: Appropriate staffing was an issue throughout our stay; otherwise very pleasant experience.
August 4, 2014
Rated 3 out of 5 by snowman21 needs improvement
I called down for extra towels since there were not enough in our room for the amount of people staying, and three hours later I had to call again. This hotel also needs to work on their no smoking in hotel rooms policy. The people staying next to us were always smoking on their balcony which restricted us from going out on to our patio. Calling down to the front desk for assistance with this problem resulted in nothing. No action was taken.
July 28, 2014
Rated 5 out of 5 by Katoo Can't get enough
As always this is an outstanding faciltiy with friendly staff that take care of your every whim and then some. Room are very lovely and walls are thick so you never have to worry about that baby crying in the next room because you can't hear it through those lovely walls. So many things to do for you, children and family - just fun all the way around. The atmosphere is very welcoming. In this hotel you and your family the most important thing to the staff.
July 26, 2014
Rated 2 out of 5 by Summit Great place to stay- EXCEPT closing weekend
We have stayed at this location several times and it has been satisfactory. The one exception is that closing weekend of the mountain they will not so kindly kick you out of your room at noon sharp. Mind you skiing goes until 4, platinum late check-out is 4 and there are still concerts happening at the base of the mountain. This left us scrambling last year mid-day and we had to put out dog in the car instead of the comfortable hotel room. The guilt then had us leave town early and not stay to enjoy the concerts. I was really disappointed when I just called to see if this is the case again this year and it is.
Steamboat Sheraton, PLEASE consider your guests and allow people to stay in their rooms until 4pm. Your tagline when you call is 'where you don't stay, you belong.' I have never felt less welcome at a Starwood property and am very disappointed that appears to be the case again. Would 4 more hours being open really be that difficult to arrange instead of kicking everyone out then not coming back until Monday to start the 5-week cleaning process? Our reservation is already made but I assure you we will not stay in this location again for closing weekend. The customer service is forgotten about come noon time on Sunday.
April 8, 2013
Rated 4 out of 5 by tcnew2 Nice hotel, but rude staff
I went with a group of my friends as we have every year for probably a decade. We love the Sheraton and the town of Steamboat Springs.
This time; however, not only was the hot tub down and out, but they have hired a new guy by the name of Bob. Bob has some role with the security team, but his sole mission is to make sure there are no beers in the common areas of the hotel. So not only can't you relax with a cold one at the hot tub, but you cant be anywhere with a beer outside of your hotel room.
Bob is rude and clearly high on his powerful role as Sheraton security.
Bob told one guest to not come back and another to go back to Utah. Then told everyone to report him to his GM.
I would call and ask if Bob is still working here before I would book at the Sheraton in Steamboat Springs, there are plenty of other resorts in the area to put up with him.
January 22, 2013
Rated 4 out of 5 by Guest7 Great location.
This hotel has a great slopeside location. If you don't find what you want around you they have a shuttle service into town too. Very pleasant.
July 27, 2014
Rated 5 out of 5 by Traveler1314 Better than ever!
In my top five of places to stay for sure. Seams like it gets better year after year.
July 26, 2014
Rated 5 out of 5 by Darbra Great location
Our stay was very nice. We did not eat and cannot comment. The housekeeping department did an excellent job.
July 26, 2014
Rated 3 out of 5 by Molly623 Needs Work
My family and I were staying at the Sheraton for the soccer tournament. When it was time for bed, I readied the pullout bed, only to discover the sheets were not changed/cleaned from the previous guests. Sheets were visibly dirty. In addition to that, the dishes in the dishwasher were dirty too. We expected more from the Sheraton.
July 23, 2014
Rated 3 out of 5 by chipset5280 Romantic Weekend?
My wife and I decided to stay here to get away and unwind a little. We didn't know, but the hotel had booked at least part of a junior la-cross team/tournament for the same weekend. The hotel was fine, nice hot tubs, good food, comfortable room. But our fellow guests were less than desirable. Throughout the lobby and everywhere outside were boys throwing and swinging la-cross sticks, and despite calling the front desk multiple times, we were treated to kids running up and down the halls screaming and banging on people's doors. Namely ours... Considering it's such a fine place; I'd still recommend it, but it would have been much more enjoyable for us had we been on a different floor or different wing.
May 26, 2014
Rated 1 out of 5 by jason111111 housekeeping and pet issues
While I primarily stay at W and Westin properties, I had no idea Sheraton was open to pets. Dogs were constantly barking, even while my wife and I were trying to sleep (the problem was eventually addressed.
The housekeeping, even though we were there for a very short stay, left quite a bit to be desired. Sugar and water (included in the Resort Fees) were not refreshed. The person also did not leave a breakfast order menu, which required a request to the front desk to get one.
In general, for such a short stay, these were minor issues, but I will most likely check out staying in Aspen or Beaver Creek, instead of coming to Steamboat for my next ski trip.
June 29, 2014
Rated 5 out of 5 by JAG47A My favorite hotel in Steamboat
Hae visited theis hotel for business and pleasure and they have exceeded my expectations every time.
July 23, 2014
Rated 5 out of 5 by Jenifer83 *Wonderful*
The Sheraton, was nothing less than exceptional, The town and facilities are beautiful and made my experience one to remember. I think the pillows alone were the most comfortable that I have ever had at a hotel, literally like clouds for my head! Thank you Sheraton for the wonderful accomidations!
July 21, 2014
Rated 5 out of 5 Perfect Location
If you want to step out of a comfortable hotel with many amenities, onto a chairlift or Gondola to ski, or immediately be moments from seeing deer and hiking nature trails.... this is the place for you.
July 21, 2014
Rated 3 out of 5 by flawn over priced for such a small room
For $289 +20 resort fee per night I expected a large comfortable room. The king size bed barely fit in the room.
July 21, 2014
Rated 5 out of 5 by houston5 great Hotel
Very nice hotel, great location with a lot of recreational services. Good staff.
July 21, 2014
Rated 4 out of 5 by BillCTI Great Location
Everything was very nice, all the accommodations and restaurants were exceptional. The problem occurred when we went to E3 Chophouse for dinner and took the shuttle bus. We had the restaurant call at 10:45 pm to have the shuttle return and were told they would be there in 15 minutes. The restaurant was to inform us when they arrived. We decided to go our front at 11:05 pm and wait, by 11:10 pm we called and found out they claim they drove by twice and gave up, no one came in to check and it was well before the 15 min. time quote. We were then told we were on our own the service was stopped at 11:00 pm. We asked for the MOD and there was none! No MOD! We ended up taking a taxi back which we gave the driver a $20 bill for nine of us. Very unprofessional and unacceptable the way this aspect was handled and I still get a bad taste when I recall the event. Everything else was spot on and very nice.
July 17, 2014
Rated 5 out of 5 by Chief1949 Good facilities and beautiful setting
Very nice setting for Sheraton-Steamboat. I was attending a business meeting and the conference room facilities and service was very good. They did an excellent job hosting our evening hospitality functions and the staff was very responsive and polite. Good hotel to recommend for business or pleasure.
July 17, 2014
Rated 5 out of 5 by DenverDiva Love this place!
The front desk is friendly and professional. They allow small dogs at no charge which makes the lobby a really fun place to be. The restaurant/bar next to the front desk has excellent food and fantastic service. Lastly, they have the "green option" which I believe all hotels should have"! I love this place.
July 13, 2014
Rated 5 out of 5 by xoxo a wonderful resort
Sheraton Steamboat Springs, Colorado had wonderful sheets, my favorite- a squashy pillow available, an excellent room and lots of activities including a landscaped mountain stream on the property. Children and adults were wading. There were chairs in the sun, splashing water and laughing voices. I loved it.
July 11, 2014
Rated 4 out of 5 by Rain8 Great choice
The staff was extremely helpful, as always…
accommodations were excellent. This was our first time and we'd definitely come back.
July 10, 2014
Rated 3 out of 5 by Merxtemp Not quite what we hoped for…..
We visited over the 4th of July holiday, our 27th anniversary. The hotel is beautiful and the rooms wonderful, but the restaurants and food quality leaves more than a little to be desired. As part of our room package we had a free breakfast buffet with each night (3 total nights) after the 1st morning of cold food (which the staff begrudgingly replaced) and what tasted like frozen potatoes from a fast food place, we didn't go back. When I'm told there is a breakfast buffet, I assume that there is an omlette station, waffles, etc. This was more of a glorified continental breakfast. So that left us with having paid for 2 mornings worth of breakfast that we got no value for. Second day, we decided to have lunch on the patio rather than going off site. Big mistake! Not only were the nachos, a pretty simple dish but still $16, a pile of chips with some shredded cheese on top, broiled beyond recognition unless you like rubber cheese but my husbands chicken sandwich was raw inside. This isn't an exaggeration, he cut the sandwich in half and it was raw. Awful! The waitress apologized and asked if he'd like a free drink or dessert! Really, drink or dessert? She off-handley mentioned that the cook was having this problem and had been in trouble for it yesterday. So glad to hear that a guests safety regarding undercooked food was being taken seriously! The manager came over and apologized, she said it wasn't acceptable, but beyond that, what else could she do. We walked out, yes, free of charge, but also without having eaten! The pool at the hotel is not the one pictured! It's important to know and is pretty disappointing. I get that pools aren't on the top of the priority list for many mountain hotels, but this very small pool surrounded by concrete is lacking any appeal. There are no potted plants, umbrella's for people to sit under and you have to fight for enough places to sit. Very disappointing! C'mon Sheraton, invest in making the pool bigger to accommodate more people, you have the space for it! The room was the only saving grace, and we were glad we had a kitchen in ours but going to the grocery store on vacation wasn't really in the plans! I was on vacation, cooking wasn't on my "to do" list of things! I still think we'll be checking out other hotels in Steamboat before visiting the Sheraton again, which is a shame, as the location and views are great but they're sitting back and assuming that's enough to keep guests coming back. This guest is going to look for other options.
July 13, 2014