Rated 3 out of 5 by TravelHackerr The hotel is battered
This is a Sheraton brand hotel, that means I expect a certain standard. Overall the hotel didn't meet this expectations.
Let me consider this in more detail:
1. Early Check-In was not possible. I understand, early check-in is a privilege, not a right. But I felt so unwelcome when I arrived at the hotel at 1:00 p.m and I was just told that check-in time is at 3:00 p.m. Why not offer a drink at the bar?
2. The room design was great, the bathroom was huge. But the whole room felt so battered., especially the bathtub was in a very bad condition.
3. I want to relax at a resort, but this was not possible here. My room was close to the night club of the hotel, that means I could hear every night music until 2:00 a.m. Of course, I should have complained at the front desk.
4. Don't expect a beach, frankly there isn't a beach at this resort. But the pool was good.
Overall the hotel lack in the details. The hotel should improve on this points and renovate the rooms. But of course, you don't pay a fortune, so maybe that's what you can expect for your money.
October 23, 2011
Rated 1 out of 5 by CC2012 The worst Sheraton I have ever lived.
Much out of our expectations, this hotel does not live up its name. We spent four nights and complaint everyday. I know it wa Malaysian New Year, but you should keep the Sheraton quality.
1) Since rubbish was not cleaned up, monkeys played with rubbish and make them everywhere. Three nights out of our four-night stay, rubbish can be seen everywhere out of my room.
2) Housekeeping was not undertaken until 21:00 on the second day.
3) Clothes for laundry were sent back at 23:30 when we slept already.
4) I never succeed to call a shuttle car by calling operator. The last day before we checked out, we asked reception to call a shuttle car for us. But the girl of reception refused, she told me just keep calling until success.
5) Obviously lack of labour. Only few waiters or waitress served when breakfast. Nobody manage the plates or served tea/coffee. We have to do anything by ourselves.And the porridge provided in breakfast was cold!
Very very angry, impressive and disappointed during the four- night stay in this hotel, which does not like a Sheraton hotel, or a five-star rank hotel at all. Without any doubts, I will suggest my friends never try to live there.
August 30, 2012
Rated 4 out of 5 by jack323 Comfortable hotel
though the hotel wasnt giving me a good impression when i first reached. As i was told to wait for the room to get ready although it is already 3pm. then, i went for a walk. i get stung by the bees.. eew... so, beware of the area near pool. At night, there is lots of mosquitoes near the deck. the major thing for the negative side is only the waiting time for check in.
the staff there was very kind. breakfast is ok, ok here mean quite nice. swimming pool is nice. enjoy the time laying and looking at the sea.. calm....
after a walk, we saw a gym, there was facing the sea.. quite impressive. too bad we are not bringing sport shoe.
December 25, 2012
Rated 3 out of 5 by Nagesh 4 star facilities ?????
The first night was nightmare for me. The bed sheet was with dust. I could not sleep for due to itching. I got furious with this. “Have I paid and came so long to experience this? I asked night duty manager. Night Duty Manager said." Sir room and bed is clean, u might have problem with your food" Ha..ha..what a reply I got for the money I paid. I demanded for another good room and I got it immediately. Rest 2 days with hotel were good. Day duty manager personally came and apologies. Thank god. Indian restaurant is not good. Indian is just for name..won’t find real Indian food. Beach is good. Breakfast was nice. Overall experience was good. However I could not find 4 star facilities.
August 25, 2013
Rated 1 out of 5 Miss-led by Sheraton brand name
This hotel is very old and in need of refurbishment. Location on Langkawi is great, even though it can not compensate for old age, broken items, bad quality breakfast and un-serving attitude of staff. I for one will blacklist this hotel on my next travel.
December 7, 2012
Rated 3 out of 5 by Natssant Not up to Sheraton standard
Good: Spacious room, very nature, a-la cart food was OK and price paid was acceptable
Bad: Everything is so tired (Room, gym, restaurant, etc....) no Club Lounge!!! and a bit far from the Kuah town. Breakfast and dinner buffet was below expectation
May 31, 2012
Rated 1 out of 5 by JimKualaLumpur Wasted weekend
Arrived to a nice greeting, however front desk did not have rooms to match what we booked ahead of time for my family of five to sleep in two rooms. Arrived in room to find A/C not working, 3 of 4 door knobs to bathroom missing and 4th fell off, trash wrapper in shower area, two lights in Shower/Toilet area both had a bulb burnt out and it appears lighting fixture overheated and plastic housing melted, spider and long hair in bath tub, WiFi not working and when front desk contacted they ask me to call back the next morning. In Room 2 the refrigerator was not working, no bottled water or mini bar set up like in room 1. First night we ate at the Spice Trader, I had to send my wine back as it was bad, food was good and service was good. Around the facilities, there were many rotten boards and potential for accident from slip trip or fall. At Pool area, myself and my two boys wanted to Kayak but of the 3 single kayaks only one was in good shape, one was missing seat restraint and the other missing a rudder. The common area was not clean, no comparison to what I am used to seeing at a Sheraton. I was really looking forward to a relaxing weekend with my family. We did not have an enjoyable or relaxing time at this Sheraton Resort.
May 19, 2013
Rated 4 out of 5 by siew Great Hotel
I love this hotel, great and quiet. I like the staff that gaven me two connecting room with two double beds. I really like it, will be back again.
October 28, 2011
Rated 1 out of 5 by DC10 Unsatisfactory stay at Sheraton Langkawi
Generally, our stay at Sheraton Langkawi was a great disappointment for us. It doesn't reflect the Sheraton brand name. The initial room that we checked into was in a deplorable condition and the bathroom was filthy. Thank goodness, the front office personnel was helpful and courteous. She arranged for a change of room. However, the other room was still unsatisfactory but told ourselves that we'll just make do with it.
The pool looked dirty and made it unappealing for us to even have a swim in it. Imagine, going to Langkawi and not have the 'desire' to have a swim.
We must complement the service rendered by the front office personnel who assisted us and the concierge for their excellent service.
Overall, the hotel needs major refurbishment. Otherwise, would definitely not consider this hotel again if we make another trip to Langkawi.
November 15, 2012
Rated 1 out of 5 by Me95 Disappointing
I am very disappointed by this hotel. I really expected better standing and service. I usually book french hotels and there is no way to compare with this hotel. Just to let you know, we were 3 persons so we booked a triple room and everything was paid in advance by phone in France but when we arrived AT thé réception we have been told That we had to pay for the third breakfast. I ve never faced such a problem during any of my many travels!
December 21, 2012
Rated 1 out of 5 by regretting Do not stay at this hotel
It is a run down hotel, with hardly any Customer Service, Really bad food Service, and lack of security. The promised amenities are not available.There are weird insects inside the room.Coconuts fall on the roofs at all hours, and monkeys also jump on roofs, which allows for no rest,sleep, and broken blinds allow no privacy.Please save yourself the regrets and do not stay at this facility.
May 31, 2013
Rated 3 out of 5 by Sanjay43 Hotel was beyond our expectation
Communication problems-major (english)
Food takes very long during lunch a la carte and also comes in drips and drabs.
No Manager available on floor. Staff has a dont care attitude at times. Rooms are not serviced regularly in terms of maintenance
The cleanliness in general is not good, under stairways, around the villa's, etc.
Cleaning staff needs to be jacked up.
January 4, 2013
Rated 3 out of 5 by sabine84 There are better hotels in langkawi
When we were at sheraton langkawi it was very crowded. There were a lot of people everywhere, especially near the pool. The beach chairs were very,very, very old and uncomfortable. Eating in the restaurants is very expensive. When I told the waitress, that the yoghurt is sour, she just said that she will tell the kitchen. No discount or any other apology!!!!
August 26, 2012
Rated 2 out of 5 by Jeffaraya Fell below expectation..
Of all the SPG hotels in Langkawi i chose this hotel in my recent trip. Overall the hotel is fair but from a personal feel, it fell below what i had expected. I stayed there for 2 nights (thank God i did only 2) and of all my stays at SPG this had to be the worst. The room i checked in had several amnities missing (toothbrush?), had to wait for an hour for someone to provide the extra bed (i was there with 2 small kids + 1 infant so you should imagine). During breakfast, we all walked to the Feast for dining because the shuttle never showed up even after calling 3 times for it. I was also asked to sign for my breakfast bill because someone did not update the system that my stay was a package stay which included breakfast. I can ramble on but personally this would be the last time i will stay that this resort and will not recommend it to to others. I also lodged a verbal complaint to the Front Desk so you should have seen this review coming.
April 25, 2012
Rated 3 out of 5 by Khopekar Average Hotel
The hotel's facilities are good for someone who comes for a long term stay. For short term stayers, the hotel is situated very far from downtown.
The room's cleanliness was unsatisfactory. Just outside the room's door, used towels & bedsheets lied the whole day for two nights that we stayed. This site was really irritating.
August 30, 2012
Rated 4 out of 5 by Rubberrat If you need a pleasant stay...
Choose this resort in Langkawi. The staff are friendly and efficient. The rooms my family were given are a bit far from the lobby... yet every-time we asked a transport, we never have to wait for more than 3 minutes. My children, my grandchildren, and my wife enjoyed the stay very much.
December 22, 2012
Rated 4 out of 5 by sam00322 Nice quiet hotel.
Nice and quite hotel, good for relaxing away from the city life. However will not recommend this hotel to the elderly or those with weak knees . i saw many struggleing with the stairs even to get to breakfast.
December 19, 2012
Rated 5 out of 5 Concierge staff was great
The concierge staff was heplful and very nice attitude. It would be better to put a obvious signature of the hotel at the hotel gate. A little bit difficult to find the hotel especially at night.
October 8, 2012
Rated 3 out of 5 by Rishi Great hotel but more care needed
We stayed at this hotel for 3 nights. During this time we spent most of the time at the hotel and ate most of our meals there. The location and setting is fantastic. The jungle outside your rooms, the monkeys wandering around the place etc is superb. Some of the facilities at the hotel seem very run down. The swimming pool is in a beautiful setting but the upkeep seems poor. The tennis courts are very run down. The fitness centre has some good machines. The board games on offer are all old and the pool table is in a terrible location and in a poor state. The breakfast was good. All the other meals we ate were average to poor. The captains grill is priced at the high end but for the price the food does not meet expectations. We bought the spg kids pass but some of the restaurant staff seemed unaware of what the hotel offers and some did not understand what the spg kids pass was for. The occupancy was very low and the hotel seemed overstaffed and most staff seem to be idyling their time away. The hotel can easily organise some activities for guests and be more proactive in offering options to guests. Overall it was a good stay but could have been so much better.
December 24, 2012
Rated 3 out of 5 by KMMJ Peacefull Stay
The hotel has calm and peace but quite old and need to be maintained properly.
December 28, 2012
Rated 5 out of 5 by Dragon28 Visit during Ramadhan
Just returned from Langkawi for a 4 nights' stay at Sheraton Langkawi Resort. It was a swift check in upon arrival in the evening. Being the month of Ramadhan (Muslim fasting month), it is considered a low peak period. Though most of the staff are fasting, I believe, the service was never compromised, they were always willing to help. Quite a number of the rooms were away from the reception area and a shuttle service is provided to commute to and from the rooms. There was only once that the shuttle took longer than usual to pick us up, else it was always wihin a couple of minutes. Was at the Captain's Grill for dinner and the food together with the service was fantastic. As for the breakfast at the Feast, I would just say I have had better. Spice Trader was closed for renovations. Overall the room I had was great. I had a sea front room with jacuzzi and it is really enjoyable to just sit at the balcony watching the sea and relaxing. Though some areas of the hotel are a bit worn out, it is accepatable as it still serve it's function. For example, the swimming pool, it's a bit outdated but the view and the overall experience is great. Though I have read about some of the facilities not in working order, as far as I am concerned, the room and the facilities I experienced was as to be expected. May I also suggest that the rooms be provided with candles or torchlight (in case of emergencies) or even for convenience as some places are rather dimly lit or even dark. Overall I had a wonderful stay at the Sheraton Langkawi Resort and would strongly recommend it. (Tip, if you do go out a fair bit, rent a car to drive around if you are staying at this resort as it is some distance from Kuah and the rest of the attractions, but it is quite near to Pantai Kok).
August 5, 2012
Rated 5 out of 5 by jenx9078 best hotel in the world
The most exciting time in my life.very quite and peaceful and the food at theFEAST is marvelous... ate there twice for dinner.
September 21, 2012
Rated 4 out of 5 by jll888 Award Winning Resort
If you looking for a resort to relax and peace your mind, this is the resort to choose for. You will get impress of the stunning view just after you step in the lobby area. It was one of my favorite resort where had been choose to stay in this resort for more than 5 times.
The Room is large and spacious with wooden Malay Style design. The last we visit, we had been upgraded to seafacing room with jacuzzi as a recognition of SPG Elite member. The room come with separate living room which made our stay more comfortable.
September 8, 2012
Rated 3 out of 5 by jack300 Great Eco - Resort
This was a great for an eco resort and should be marketed as such. The surrounds are amazing with the wildlife and view.
We were a little disappointed with the lack of eating facilities within the resort (two of the three restuarants were closed for renovation). We ate at Feast one night for a "Tastes of Malaysia" evening but the choices of buffet food available were few and far between and no Beef Rendang which I thought would have been a must at a Taste of Malaysia buffet. Some of the food service at the morning breakfast buffet also requires attention.
Yes the resort is a little run down but there is evidence that the maintenance crews are getting around to fix things up.
June 24, 2012
Rated 2 out of 5 by Virginie90 Improvements are urgently needed
The site more than likely once had great potential, I suppose. Most of the hotel facilities are worn down by time, weather and neglect to update and to keep it in top shape.
Our most serious concern is with the quality and the cost of the food. We ate there three times and regretted it every time. It's just not tasty, fresh and lacks preparation. The site is also very far from any other food restaurant or outlet. Given the choice, we would not have eaten there at all after our first experience.
The staff from in all the departments were very pleasant and friendly. Good for them.
November 8, 2012
Rated 4 out of 5 by Siraj great stay
the langkawi sheraton has a great location and ambience. mind beoggling area coverage and hospitality.
good fun to stay.
September 5, 2012
Rated 2 out of 5 by AnotherFrustratedGuest Enjoy the sun... That's it!
The hotel didn't meet my expectations.
There is a big different among the staff. While some of them are extremelly professional, others seem to be amateurs.
The house keeping never left a face towel. If i wanted one, I had to call the front desk and wait for 30 min.
When I asked for something, the first question at the front desk was: "did you make your reservation directly or through an agent?"
Since my reservation was done via Orbitz, they didn't even care to help me.
Put it simple: overpriced.
January 6, 2013
Rated 2 out of 5 by Grosgui Service is too average
we have to change room two hours after we have come in because the aircon was down. No kettle in the Suite, the only sport channel available was not working, many equipment and the jacuzzi at the gym were out of order. In terms of room service, many indian dishes were not available while the hotel takes pride in having an indian chef. The coffee at the breakfast is really not to the stnadards of a 5 star hotel.
August 11, 2013
Rated 4 out of 5 by Darren Nice setting
Overall the hotel and its facilities are great.
The general manager though should be ashamed of himself. How on earth he is in charge of a hotel with the Sheraton name is a mystery to me.
The check in was a night mare. The staff apparently following his instructions, of not allowing us to check in until 3pm, when being processed at 12.30pm. So much for SPG privileges . If it was busy, i wouldnt have mentioned it, but the hotel was 56% full.
The Captain's Grill restaurant was closed on saturday night (for renovations), that was a lie. Was open on Sunday night and the manager, appointed one staff member, to greet people at the door, seat them , take the orders and deliver the meals, bills etc. Honestly, the supposed signature Hotel Restaurant with one staff member doing everything. It was like Fawlty Towers, but at least Basil would chip in and help.
August 30, 2012
Rated 2 out of 5 by nkr12 deception
staff non disponible
shuttle : not suffisant in numbers and too noisy , don't suit to this king of environment
Nothing is made for thé clients who wants to see monkeys (infos, org)
bar : thé people doesn't want to work
Rooms noisy (isolation)
needed to replace furnitures of the rooms and lobby (it's a minimum)
no animation in thé evening
Hotel is far from the city, needed a free shuttle to go to pantai Cenang
December 7, 2012