Rated 4 out of 5 by AndreViajante Treat yourself
The Hotel is great, all the staff are really friendly and helpful, the Spa is over rated we stayed in a villa and it was really great just a bit to bright in the mornings and no outdoor TV.... It is the kind of the hotel you should not leave it as it is not that close of everything and the traffic around is CRAZY but be prepared to pay for the services as it is not cheap ....but definitely I recommend the hotel as it is perfect for relax and do not worry about what is going on out side lol
June 23, 2014
Rated 5 out of 5 by deweesev Would not stay anywhere else
My girlfriend and I just got back from a two-week stay at the W Retreat and Spa Bali. We had a great holiday in Bali and for a large part because of the W. Even before arriving at the Retreat, we had a very pleasant experience with the staff. E.g. after completing my reservation, I was contacted by one of the reservation agents to offer VIP immigration service and an airport pick-up (both I would highly recommend).
After a short drive from the airport we entered the Retreat’s half a mile long driveway that I would call epic to say the least (if you want to exit the Retreat by foot to explore Seminyak, make sure to grab a buggy from the lobby to the main gate). SPG recognition is good at this property, as we were automatically upgraded upon check-in.
During the first part of our holiday we stayed in a Spectacular Ocean Glimpse room. Everyone should know that all rooms (excluding the marvelous and wow suites) within the retreat are the same, however, they differ in view. As you enter the room, the first thing you notice is the bathroom that is to die for. Make sure you request a room on a floor that has the skylights in the shower. The room was very spacious and beautifully decorated and really felt like a home away from home. The only drawback on the Ocean Glimpse rooms is the construction that is going on. You can see and hear the waves from your balcony, however, your eye will also catch the attention of the construction. So if it is ocean views you appreciate, make sure to get an ocean facing room.
Breakfast at Fire is simply put the best buffet breakfast that we ever had experienced. Not just the food is delicious, the staff is very attentive as well. The breakfast host remembered our names and room number. Also, the waiters remembered what our favorite food was and asked if we wanted to order the same thing again.
The pool area at WET is a good place to bask in the sun, with plenty of sunbeds available and attentive staff to order drinks or lunch. The sea in Seminyak can get quit rough so it isn’t allowed to swim in it, however we very much enjoyed watching the waves roll in. One of the Retreat’s dining venues, Starfish Bloo, overlooks the beach and pool area and is a great place to eat if you’re in to seafood. Gym facilities are great as well, so is the spa. One thing I love about W hotels is the cozy chill out spots that you can find throughout the entire hotel, and this property is no different. The WooBar is an architectural masterpiece and a good place to have cocktails and enjoy warm Balinese evenings. For our tours trough Bali, we both used taxi’s and hotel cars. For the longer trips I would advise using a hotel car, for a quick stop around the block grab a cab, as they cost next to nothing.
We upgraded to a Villa for the last couple of days during our stay. The Villa’s are breathtaking and ideal if you value privacy and tranquility. The only drawback was that we found the water pressure to be very low. I’ve read a lot about the paths surrounding the villa’s to be uncomfortable to walk on, which is true, that’s way there is 24 hour valet service. Just dial whatever/whenever and there will be a buggy ready to pick you up within 10 minutes.
Overall, it has been a very pleasant experience to stay at the W Bali. Had a chance to speak to the GM just before we were about to leave and seemed like a nice person. We noticed that the GM was walking around the property almost 24/7 making sure everything was perfect and setting the right example for the staff.
As I struggled for a long time to decide which room to book, I would advise the following. If you value ocean view, go for the ocean facing rooms and not the ocean glimpse rooms. If it privacy you value, go for the Villa, as they are about the same price.
We would like to thank the whole staff for making our stay so pleasant.
May 23, 2012
Rated 5 out of 5 by LindaKhl Great venue
Best hotel in Bali. Had a conference in the hotel last week. Great conference faclities. Levin Winata the account manager in-charge was world class. Most attentive and responsive banquet staff onsite. The service at the bellhop was perfect, thanks to Mr Miami and .team who did all our guest transfers. Also thanks to Mr Boy at the front desk.
June 23, 2014
Rated 5 out of 5 by MarkTexNYC An ethereal property. WOW.
We went literally to the other side of the globe, and while we were incredibly underwhelmed by Bali itself, the trip was saved by The W. And for us, W really is for "WOW."
At first, we were saddened by the fact that there really isn't a beach. It doesn't matter. The pool is so incredible that you don't want/need a beach.
The rooms are gorgeous, pristine and well-designed. The Bose system is an impressive touch (and the rooms are truly soundproof). THe balconies are amazing and have a surprisingly high level of privacy. Many had hammocks -- ours did not.
The bathrooms are heavenly. You will find yourself spending an absurd amount of time in the bathroom. They are generous with their Bliss products (by providing full-size).
The restaurants are all amazing. The breakfast/brunch buffet is like nothing you've ever seen. Really expensive, so opt to use Starpoints (a really good deal with points).
Be sure to visit the library. Service is excellent.
You'll never want to leave.
March 5, 2012
Rated 5 out of 5 by Justperfect Just perfect
We stayed and loved it so much we are coming back early may. Great staff everywhere in bali but these are simply the best. What ever when ever makes your stay special
April 11, 2014
Rated 4 out of 5 by Harry12 Good but Not Great
We stayed 5nights at W hotel bali. Started with a transfer from the airport in a nicely air conditioned BMW X5 (arranged at time of booking room).. Staff member waited for us in the arrivals area outside of baggage claim, with a iPad sign to show the W and our name (very cool and much better than other hotels) He was lovely and took our bags and had water waiting. The driver was fantastic, knew how to get in a out of traffic and was very comfortable, good music to.
At the entrance you are greeted by a lovely security team (makes you feel very at peace with a secure check of vehicle). You then drive down another long drive to the entrance. Again another sea of smiling staff. Check in was very easy, staff members lovely and greeted with cold drink, early check in was granted (great work team).
Then to the room, we stayed in a one bedroom pool villa, which for our luck was close to the reception. Be warned some need a buggy to get to and from. It was nice, would I say 5star hmmm maybe not. For two years old it is VERY aged. My husband and I are frequent travellers and have stayed at several 5star hotels in bali which were a higher standard. The room was very clean and same with pool. The room has aged, tiles in bathroom are cracked, mirror chipped, bath looks 20years old. Everything just needs a but of a refresh. Then we went to sleep (or tried) the air con sounded like a jet plane was landing in our room. After two nights of sweat and jet plane we decided to call Whatever/Whenever (hotels concierge). They came within 5mins (as always great staff members). They did inform me that all the villas have the same issue from time of build (OVER TWO YEARS AGO) and that only a few rooms air com has been replaced (so highly recommend trying to get one if you stay). They said they are slowly replacing each room. Great for future guest but not for us as paying current customers.
The food is AMAZING! We ate at all bars/restaurants at the hotel including room service. It was perfect really great. Just remember you have to pay gov tax and hotel service charge on top of the bill (glass of verve is $57 AUD a glass) .
the whatever/whenever is a great idea and the staff did everything plus what we requested. On our second day we walked to breakfast and 4 different staff members all said good morning to us by first and last name (very good for people we have never meet).
With the issues we had we would still stay again, maybe would not have such a high expectation from top 5star, but with the service from the more than friendly staff we would.
Thank you again to all of the staff at the hotel, you are such lovely people and really should be recognised of such a high standard of service. From the front desk to the Gardner to the service staff all so lovely.
November 28, 2012
Rated 5 out of 5 by DennisP Simply the best!
We liked it so much last year, we came back again. Amazing hotel, great setting, and most of all great people (talent)! They make you feel comfortable with their unmatched hospitality. We were upgraded to a Marvelous Suite and my son to an Ocean Facing Retreat. From Craig (General Manager), Nanik (SPG Manager), to the employees, especially Dika at the W Lounge, the service and friendliness is very much appreciated. Strongly suggest that everyone give the W at Semniyak a visit...you will keep on returning!!
October 8, 2012
Rated 4 out of 5 by Tractor14 Superb location, great facilities
The W Seminyak is in a great location with great facilities and very helpful staff.
June 11, 2014
Rated 5 out of 5 by glc56 Great Getaway
The W Resort Semanyak was exceptional. The facility, food, comfort all absolutely first class - and the real stars were the staff!!
Thanks to the experience at the W - Bali has now become our #1 pick for beach relaxation and recovery!!
June 10, 2014
Rated 5 out of 5 by rcg3j Staff take this place from great to world-class
This is a great property in a fantastic setting, with absolutely world-class service. The facilities and the location are amazing, but I have to say that the staff really set the tone for this place. Everyone from the valets to reception to waitstaff to housekeeping are incredibly pleasant and helpful. The little things are clearly made a priority and it all adds up to a great experience. The staff have found a great balance between casual, friendly engagement and attentive service.
My only complaint is quite small in the grander scheme, but was a daily annoyance. I may have just been unaware, but it seemed that there wasn't any reasonably priced drinking water available throughout the hotel. At the pool, lounge, and other areas, the only drinking water available is high-priced Balinese or imported spring water (~USD8.5 for a 750ml after tax and service charge). Given the heat, it seems only reasonable to offer a standard bottle of purified water at a reasonable price for those that don't wish to spend more on the 'luxury water' option.
That aside, I can't say enough positive things about this place. The food is excellent, the pool is amazing, the rooms are beautiful, and the staff really do make it something special. I hope the GM appreciates what great people s/he has.
I've stayed in SPG properties through North America and Asia, and this one is among the very best bar-none.
February 4, 2014
Rated 5 out of 5 by Hounyny That's 'W' after all!!
Feel of the W hotel was really good.
Through in the forest of bamboo,,
Colorful lights Reception,,
Huge modern graphics wall concierge,,
Exciting lounge music,,,
Immediate and kind answering of employee.,
Near downtown and cheap prices,,
Sunset in the cabana.
And Perfect weather!!
There is no drawback of any.
We stayed in April . The weather was good alright
The hotel was after all W.
Treatment of platinum also excellent.
I really would like to thank the hospitality, CRAIG SEAWARD!!
Weather,music, pool, food and service and staff..
It was a journey all goes the perfect satisfaction.
We decided to be impressed , to re- visit next year.
I recommend this place really.
May 11, 2014
Rated 1 out of 5 by cheers77 W Bali really let me down!
Whatever, whenever = Whatever
November 30, 2011
Rated 5 out of 5 by HolidayDreams5 Perfection
The W Seminyak is perfection in every way. The staff, venue and food are all world class. We will be back whenever we can! An experience to last a life time! Congratulations to the team here, you are amazing!!!
May 27, 2013
Rated 2 out of 5 by Hote1Inspector Hip and Trendy, but attention to detail is consistently missed
Ok so we are all very familiar with the ‘W’ brand and I have to say it is one of my personal brand favourites within the Starwood collection. The W Bali certainly ticks all the ‘funky’ boxes and it has both panache and style as you would come to expect. Upon arrival I was given a high floor suite, which was nice and I thought it was a ‘sweet’ touch to have a bunch of crunchy chocolates sent up to thank me for all my program loyalty. I really liked the set-up, the fact that all the rooms have an ocean view is very unique and the general vibe of the place is both colourful and easy on the eye. However, here are some of the negative points that were discovered during the stay;
If you have children, be aware there is no ramp whereby you can wheel your buggy down to the beach restaurant (Starfish Bloo). You basically have to either abandon it or carry it down a significant number of steps.
No baby changing facilities in the male bathrooms.
Desperately needs more air conditioning in certain places around the hotel. The lifts are so hot once the door closes it becomes almost unbearable.
Ordering drinks at the Woo Bar took far too long to arrive. On a Monday evening, I counted 3 bar staff and 7 waiters and yet it still took 10-15 minutes to get a drink brought over to you to the point where I just went to the bar myself and asked the bar staff for the drinks.
Dinner at the ‘Fire’ restaurant was almost farcical. This was a Monday night and hardly any customers in the place. We ordered 2 fillet steaks and one small bowl of steamed vegetables for our baby. The vegetables took 30 minutes to arrive and our steaks took well over an hour to arrive at the table. However, when they did finally arrive, I will say the quality of the food was excellent. Having raised my concerns several times as to length of time taken to receive our meals I will give credit to the chef for coming out from the kitchen and apologizing for the delay in person. However, he did all the right things but then failed as his apology quickly manifested itself into an excuse, which was ‘the reason it took so long is because they were busy preparing the steam vegetables for the baby’. Really? It’s not hard to steam some vegetables whilst cooking a steak at the same time. So basically we were made to feel like the kitchen had come to a standstill on the basis that a small bowl of steamed vegetables was ordered…Utterly ridiculous.
The table next to us also suffered a similar fate as they too had been waiting a similar period and I overheard one gentleman say “I’m so hungry, I’m not hungry anymore”…I have a feeling that because it was a Monday perhaps the staffing levels in the kitchen were either too small or simply the staff were just too slow.
Some of the staff is clearly not trained adequately, for example pouring hot coffee whilst leaning over a baby’s highchair is not a good idea.
The staff was all extremely friendly and very likeable – it just lacked a sense of urgency and quality of service. More training is required from the management.
The room-service menu is not as extensive as I would have thought for a category 6 Starwood hotel. The menu consists of mostly fried food and only 2 salad options, not particularly healthy.
When I placed the dirty dishes outside the hotel door they were still there after 10am the next morning.
We found small ants in the bed – on several occasions which was rather alarming.
All in all, I don’t want to sound overly negative on the place because it is a lovely hotel. As usual, I’ve been pretty critical and attempted to highlight some areas that need improvement for a better customer experience. The reality is, this is pitched as a category 6 hotel in the collection and I have to say it most certainly looks a 6 but the quality of service and attention to detail I’m afraid falls short versus many of its alternative ‘W’ counterparts.
May 5, 2014
Rated 5 out of 5 by KerriWA Amazing place
We booked and stayed in a private pool villa, its was totally lovely. The staff were fantastic, and the service was excellent.
June 5, 2014
Rated 5 out of 5 by ConditionOne Best W property there is!
This resort gets it. I’m not a resort person, but I was blown away from the second I stepped foot on the property. You can tell that this property pays attention to every detail. From food presentation (my cup of tea came with mini-muffins), to the service. Everybody always is smiling and helpful, with many of the staff remembering my name.
I booked a garden view room on points, and upgraded via cash to a one bedroom villa. The villa doesn’t disappoint. It’s spacious and private. A negative is that people can pipe music outdoors. So you can easily have neighbors who are playing loud music during the day or night. Also, for some reason, it takes several minutes to get hot water in the shower (there’s a little tag on it that says that it can take up to 2 minutes). There was one period of time during the afternoon where I couldn’t get hot water at all.
The hotel offers an airport transfer service for $23 each way. When I was picked up, I was told that my car was “upgraded” to a BMW X5 as a Platinum member. The villas have their own private reception area. Platinums are forced to choose between 500 points or full breakfast as their amenity. If you choose breakfast, you can go to either Starfish Bloo or Fire. I ate at Starfish, and it was an excellent buffet with a variety of selections including sushi, as well as an a la carte menu. Food is different each day, which is really nice. Service is fantastic – the staff remembered my name each morning. And at one point, even brought some chocolates to my table for being a Platinum member!
While checking in, a manager introduced himself to me, along with an assistant. The resort was larger than I expected, and the assistant offered to give me a tour of the property. It was really helpful and insightful. For instance, I wouldn’t have known that the “Ice” section of the hotel is more relaxed and chill, compared to the “Fire” section which is more of a party scene. I also would have missed the W lounge (open to all; not an executive lounge).
The assistant also stressed that their focus is on SPG Golds and Platinums. He mentioned that they can get up to 15 Suite Night Award requests a day, so juggling everything can get a bit dicey. But they will do their best to at least upgrade their elites to the top floor (with the sun roof) facing the ocean.
The food at the hotel is excellent, but prices are on par with that in the US. The spa offers 90 minute massages for about $85. The gym is a bit small, and is open 24/7.
Taxis into town are IDR 30K minimum, and if you would like to book a private car via the hotel for a day trip, it’s $15/hour. The concierge was really helpful in suggesting a day trip itinerary.
There’s not much to do in the surrounding area. There are some restaurants within walking distance, and there’s an ATM by the entrance of the hotel. After one day, I was impressed enough that I’ve already made another booking here!
January 22, 2014
Rated 5 out of 5 by JordanP W BALI = OUT OF THIS WORLD!
Words can't even begin to describe how extraordinary this hotel and its staff are. Let me start by saying that after 5+ years of being a Platinum SPG member, this is the very first review I have written. Reason being... I can't leave this property without properly communicating (to those who might read this review) the undeniable superpower the W Bali is in the Starwood portfolio. To date, I have stayed at over 200 different Starwood properties, and have never before experienced this level of pure, genuine, all-around luxury.
While the property is utterly majestic (seriously, just wait until you see their bamboo-canopied entryway as you first drive in), the staff is that and more. It wasn't just the people that checked us in when we arrived, but every single person on this hotel's staff knew my and my partner's name, and greeted us (by name) with warmth and sincerity any chance they could throughout our stay. Not one, not two, not three, but numerous members of the W Bali staff went above and beyond, truly out of their way, to make our stay profoundly special. The rooms are a 10. The pool is a 10. The beach is right there, and I mean right there (as in, you will hear the mesmerizing sounds of the Indian Ocean from the second you arrive until the moment you leave the property). The food is a 10. The Away Spa is a 10. And the list goes on...
If a hotel could get 6 stars, then the W Bali would be the one. Bottom line, if you are looking for that perfect getaway... a place to truly relax, unwind, and appreciate our gorgeous world in ways you never thought possible, then get yourself (and your loved one) to the W Bali asap!!
September 16, 2013
Rated 5 out of 5 by Mickey Treated like royalty...
My husband and I just returned from a week at the W hotel and wow...every aspect of the stay was exceptional from the delicious breakfasts at the Fire restaurant to the beautiful pool area overlooking the beach to the terrific gym. However, what really blew us away was the service. The staff are magnificent and made us feel like royalty throughout our stay..specifically want to mention Dino as well as the staff at the Fire restaurant such as Made Adi. It has to be the best run hotel I have ever stayed at - no stone has been left unturned. I could not recommend this hotel more highly.
May 12, 2013
Rated 4 out of 5 by Natssant WOW but tried a bit too much to be cool
Stayed 2 nights in Dec 2011, overall experience is WOW but look like they tried a bit too much to be cool. The resort looked busy and crowd at all time including the pool and beach it wasn't quite a relaxing. The staff are nice but not as good as the other Starwood properties. The best thing about this resort was food, everything was very very amazing!!! We ate at Fire restaurant for both breakfast and dinner.
As a GOLD member at that time. The check-in staff seemed not noticed and didn't gave me the preferred room. She wasn't event put my key card in the Gold Card holder.
March 12, 2012
Rated 5 out of 5 by bayuaji79 A PLACE THAT FULFILS OUR EXPECTATION
A great place to stay, a fantastic setting, with absolutely world-class service. The facilities and the location are amazing, and all the staff really set the tone for this place. Every staff from the concierge, reception to room service and the housekeeping are incredibly pleasant and helpful, since i bring my family to W Hotel Bali, including my infant. The little things are clearly made a priority and it all adds up to a great experience. The staff have found a great balance between casual, friendly engagement and attentive service. The food is excellent, the pool is amazing, the rooms are beautiful, and the staff really do make it something special. I must say the Management have to thanks to all of their staff what great people she or he has.
I've stayed in SPG properties through Europe and Asia, and this one, W Hotel Bali is among the very best one.
For sure, we'll comeback again to W Hotel Bali, every time we go to Bali or Seminyak. Keep up the great work, service, facilities, and kindness to all staff. Cheers.
April 4, 2014
Rated 5 out of 5 by ChrisYapJR Little things that matters!
On one hand I was completely WOWed by the attention put into every tiny detail of the W experience. However, on the other, I was also very disturbed by a very fundamental problem every staff should have noticed. There is only one guardhouse, doubling as both the entry and exit point. Hence, taxis or cars going out have to wait if there were vehicles coming in that need to go through security. There is a huge space between the guardhouse and the W Logo. Did the management consider shifting the gate such that its wide enough for both entries and exits?
November 30, 2011
Rated 4 out of 5 by Bernarda If you want trendy, this is the place to be
This W does not yet get a price for hospitality and generously forthcoming attitude of staff. If you search for genuine care, you should look somewhere else (I reduced my rating by one point for the attitude of staff, but depending how important it is for you, it may count for more). If you however go for classy, shiny and modern in combination with a great beach and nice and spacious pools, this place is a must. Seaview rooms have a great view across the ocean and the sound of breaking waves is constantly with you. Breakfast is superb with nice little details (the daily changing lassi is absolutely worth a sin).
April 27, 2014
Rated 4 out of 5 W is for Wonderful
Our stay at W Retreat & Spa Bali was exactly what we needed to melt away our stress from our daily grind. My wife and I lounged away at the poolside and left the resort completely relaxed. The staff is amazing. They will go out of their way to make your stay enjoyable. The Bliss beauty products were a nice touch. The pool was great, but the beach was awesome!
May 26, 2014
Rated 5 out of 5 by lucyang00 Absolutely exceeded my expectations
Everything was wonderful at the hotel, from the moment check in started the staff were delightful, friendly and more than happy to help with any specialised requirements during our stay. The only downside to it was the car forgot to pick us up from the airport - that was a bad way to start the holiday but the hotel more than made up for this mistake in other ways and so we have put that incident behind us. Highly recommend staying here, you will not be disappointed.
January 20, 2014
Rated 4 out of 5 by Azrein Great Place to Stay
Stayed in Villa 11 for my last stay. Really big pool and big room. Very quiet and peacefull the perfect place to relax and just do nothing. Would definitely come back and stay in the villas again or perhaps I would try the beach view rooms for a change. If the rates do not go up will definitely stay longer for my next trip in Bali. The airconditioner of the villa should perhaps be upgraded as it would be nice to have the option of the room to be cooler than what I had during my stay.
I had the buffet breakfast at both outlets of the hotel. The spread is quite good and tasty. The only drawback to me was the service, as it was not attentive enough.
Woo bar was a relaxing place by the beach, had a good breeze and totally a good place to chill out.
All in a good stay and will come back again soon.
May 5, 2012
Rated 5 out of 5 by tanharsh Great staff
My wife and I came down to Bali for a "babymoon" and to celebrate her birthday. As I'm an SPG Gold member, and I called ahead, the staff put together a birthday cake, a balloon and a birthday card. The pool staff gave my wife a birthday coconut served on a floatie and delivered by a staff member IN THE Pool. They allowed us to extend a late checkout as we had late departure. Each time we engaged with the staff they were kind, friendly and smiling. I would definitely recommend this hotel.
November 16, 2012
Rated 4 out of 5 by Lars Bali Bliss
Had another great stay at the W Bali. After our first visit in July last year, we decided to come back again in May this year for my wife's birthday. We love the pool and bar area. Great service and great cocktails. Very nice and friendly staff. Fantastic breakfast at the FIRE. Room good and comfortable. Great bathroom. Cake and balloons in the room on arrival made it special for my wife.
Check in and check out too slow. No SPG Gold recognition. Needs improvement. But we will be back!
May 10, 2012
Rated 5 out of 5 by Globalflier Simply the Best...Better than all the Rest!
This could be the W Bali's theme song and it wouldn't be an overstatement. From the prime location in hip and happening Seminyak, to the stellar W restaurants and the white-hot Woo Bar, it just doesn't get better than this. What makes this W very special is the staff. Everyone is focused on your experience-even when the going gets rough. Though my hiccup was not a hotel related problem, I was amazed at how fast the management and staff quickly mobilized to solve the problem. Five star to the core! Can't wait to return.
May 11, 2014
Rated 5 out of 5 by Clare35 Unreal experience.
Great experience, great service, friendly environment, amazing facilities and a generally fantastic spot to stay.
I couldn't of stayed anywhere better.
Would like to note, it was my partners birthday and we received a cake and small present, was such a lovely treat.
May 21, 2014
Rated 4 out of 5 by Charlietravel Great chilled weekend hotel
I stayed here with points and on the whole had a great experience. The location is decent though a good 15 minutes walk to Seminyak there are bars and restaurants around. Rooms are very spacious and modern and the whole vibe of the hotel very chilled.
The pool staff were fabulous, extremely attentive and friendly.
A few downsides though -1) the very noisy bar music which started up by the pool at 4pm - we are certainly not party poopers but was too much when people were still sunbathing 2) Conversely in the evening though the music was loud the bar was really not that busy and didn't have the 'cool' vibe that we had hoped for and experienced in other W hotels. 3) the Whenever/Wherever seemed to be a bit lacking, couldn't deliver on a few relatively simple requests ( bar and table reservations) and we had to chase to for updates - again not as good as experienced in other W's
November 24, 2012