Rated 5 out of 5 by MrJon Legitimate 5-Stars
I stayed at the St. Regis Saadiyat for over a year while working in Abu Dhabi. This place literally became my home for a year, and I was treated as such. The staff continually exceeded expectations, and were extremely friendly to me. At one point, I had a few months in between stays, and when I returned, it was as if I were seeing old friends. This is hands-down one of the best hotels I've stayed at in terms of the facilities, sleep, food, and service. A few quick points:
1. Facilities - the quality of the hotel grounds, public spaces, buildings and actual hotel rooms is incredible. I've never been to a nicer hotel.
2. Staff - as I said above, the staff are extremely friendly and responsive, and overall the best staff at a hotel I've ever been at
3. Food: a very good room service menu, and I loved the restaurants both on-site, and also in the larger area. Specifically, I really enjoyed Sontaya.
May 8, 2015
Rated 5 out of 5 by Love38 I wish I had booked my entire stay here
This was by far one of the most memorable moments in my travels. I came to get away and relax for my birthday. I enjoyed every moment. Very tranquil and quiet. The beach is like no other in UAE, very kind staff. Pedro and Anne suprised me for my birthday and that meant so much to me. Thank you so much Pedro for making me feel at home, and Sunday also was awesome, your level of service and genuine concern for guests deserves to be recognized. I enjoyed a late dinner on the beach at Torquoiz and I also would like to thank Ippolita and her staff for making it such a wonderful evening. I cant wait to come back. I will stay longer next time.
May 6, 2015
Rated 2 out of 5 by Guest2015 Professionalism
May 3, 2015
Rated 5 out of 5 by Gtraveller One of the best hotels I stayed in
The location, service, food exceptional. Pristine white sand beach with crystal clear turquiose water a bonus on top.
April 6, 2015
Rated 5 out of 5 by Stainless Family Winter Sun
If you are thinking of a break in The UAE , look no further. The location, amenities, staff, food, just about everything at this hotel is outstanding. You will not be disappointed. Other hotels may appear to offer similar or better equipped holidays but they don't offer this location. Having just returned from a great week, all that is left is to say thank you to all of you.
February 22, 2015
Rated 3 out of 5 by 632747 Birthday disappointment
Informed checkin staff of friends birthday and could something special extra be added to their room as they hadn't checked in yet.....yes we will see to it.......NOTHING done. At steak bar 55 asked young lady about something special at dessert, ie candle, writing on plate...said ok went again to tell her which dessert my friend had ordered....NOTHING done.
I could of got more help if I'd stayed in dubai insteD of making it special or so I thought at your hotel. I mentioned this at checkout only to be told hope to serve you better next time!! VERY disappointed
February 16, 2015
Rated 4 out of 5 by ksksks lovely beach holiday
Nice for adults and children
February 16, 2015
Rated 4 out of 5 by Matt521 4.5 Stars but need to address a few small things
Stayed here for 5 days on our first trip to the ME for holiday. The hotel is beautiful and the facilities top notch. The gym was especially nice!
The Highs: Gym, morning breakfast buffet, adult pool and adult beach.
The Lows: Internet Speed, service of F&B staff/ancillary staff.
The gym is great. One of the best I've been in for a hotel except when the hotel is attached to an actual high end athletic club. I saw reviews about the decks having a ton of bird poo on them and I would say they have addressed the issue. Our room was great but I didn't get upgraded as a P75 despite the fact that online at least there were upgradable rooms available during our stay. The breakfast buffet was amazing! Food from everywhere and everything was great! The location is not "in the city" but that's what we wanted and it's only a 15 min or so cab ride to the city center.
Where they can improve to get the last star is upgrade their internet connectivity. It was slower and spotty at times. The butler service was great but other than them the rest of the staff seemed to be physically there but not doing much else. Perhaps it's a cultural thing and I'm off here. An example would be at breakfast you don't seem to have one dedicated waiter and so you have to flag them down to get coffee. Also at the pool they will set you up and get you started but aren't the best about coming back up for follow up which is too bad for everyone because I like service and more service means me spending more money. Also the valet/bell desk seems to have people around but not all that attentive. Like I would have to proactively ask them to do something rather than be approached and asked what do I need. I realize that may sound high maintenance but I guess it is what I have come to expect out of this brand.
Overall I would give them 4.5 stars. Just need to address a few more points and they would be close to perfect!
February 12, 2015
Rated 5 out of 5 by SIYABI70 It is great hotel to stay in
It is a wonderful Hotel with a great facilities and helpful staff. big rooms and lovely view.
February 1, 2015
Rated 2 out of 5 by Rick86 great facility and rooms. horrid service and attention to detail.
This was a beautiful property at first glance. trouble started as soon as we checked in. The staff is not empowered to do anything. usually the answer to a request was "no", until they spoke to a superior. Attention to detail around the property was among the worst I've seen: Steam room broken with no sign. lockers not functioning, misinformed about access to the spa, took 30 minutes to process payment at the pool, over 20 minutes to check out (lots of typing on the key board... still not sure why) and bell staff totally inept and didnt call us / notice that our car to the airport had arrived-- we had to point it out to them and go ask the driver to pull around.
Dont get me wrong, the rooms are beautiful and the property, for the most part, was great, though showing age in the pool area. the service just made the whole thing appalling for a St. Regis, let alone any Starwood.
December 17, 2014
Rated 5 out of 5 by Jenny16 Amazing weekend break
I can definitly say it has the best beach&swimming pool in Abu Dhabi. Bed is super comfortable.
Most staffs were attentative, courteous. (especially my evening butler)
Beautiful and romantic ambience while walking around the property.
Everytime I stay here, was never disappointed.
Would recommend 200%
November 30, 2014
Rated 5 out of 5 by Ziad12 Luxurious hotel
Amazing room, great pool, relaxing, staff always smiling and helpful,
November 23, 2014
Rated 5 out of 5 by Nizarz Great Experience
Excellent weekend - Romantic / Relaxing / Fun
November 18, 2014
Rated 5 out of 5 by RCM89 Beautiful Hotel
Did the brunch and stay weekend. Was fantastic everything from food, service, rooms and the amazing beach. Couldn't fault the stay, even got 20% off in their delicious Thai restuarant. My only advice would be to book the restaurats early to avoid disappointment.
November 17, 2014
Rated 4 out of 5 by Maunts69 Overall nice experience
Overall nice experience. Facilities are impressive, all staff is courteous and friendly. A lot of refined details which make this hotel distinguished from most 5-star hotels in the region.
However, some nuances prevented the stay from being as exceptional as we would have expected:
- the room air conditioning was very noisy at night and could not be easily shut off
- when the room was made up, all towels were taken for laundry but forgot to replace with fresh towels
- the checkout billing had several amounts mistakenly posted to our account: they were reverted but after some insisting and with no apologizing by the attending person
Overall will recommend but there is room for improvement and hopefully this review will help.
November 1, 2014
Rated 5 out of 5 by Nice17 Top quality in all SPG hotels
This hotel is just perfect. Everything is taken to the best of refinement and total luxury can be expected. The gym is top notch. The swimming pools are stunning. The buffet breakfast is delicious and very varied. I can find absolutely nothing negative about this hotel.
October 28, 2014
Rated 5 out of 5 Excellent Hotel
The only Problem I had, on the dinnerbuffet nearly every offered Food had garlic. The staff tried to help and to solve it in offering alternatives.
October 26, 2014
Rated 5 out of 5 by OsMarg62 Best Hotel Stay EVER
From the minute we arrived until the minute we left our expectations were surpassed in regard to every element of our 7 night stay. The resort facilities and its' grounds and location were a paradise. Taking the St. Regis experience to an even higher level of guest satisfaction I must mention the staff, every one of whom is a genuine credit to the business. The professionalism, knowledge, helpfulness, friendliness and willingness to find solutions to any queries of every member of staff we encountered had a huge impact on our total enjoyment of our holiday experience. Olea staff, Butlers, Door staff, Consierge, Housekeeping, Beach and Pool staff and staff at 55 & 5th were so welcoming, adding an element to the stay which cannot be costed. We have already decided that we will return next year to experience, once again 'A DREAM HOLIDAY'. Many thanks St. Regis.
October 25, 2014
Rated 5 out of 5 by Agam65 Fantastic Location
The Room was very spacious and the view of the Sea and Pool was Amazing.
The Beach was very clean and so was the water.........Overall a very satisfying stay...........look forward to come back soon.
October 16, 2014
Rated 5 out of 5 by Roka75 One of the Best
It was really nice to stay 3 nights in that hotel.
my wife and two kids enjoyed to the fullest.
Ideal for Family Staying
October 12, 2014
Rated 5 out of 5 by NachbarderSchweiz fantastic staff, great features, amasing service,
It is always a wonderful experience to stay at St.Regis Saadiyat Island Resort. Stunning rooms, stunning beaches, fantastic service combined with excellent service and friendly and professional staff. In this regards I like to point out the great abilities of Mrs. Nakita at the check in reception. I will for sure come back! :-)
October 8, 2014
Rated 5 out of 5 by Frankie64 Great Experience
Amazing resort, very professional and friendly staff, excellent service.
October 7, 2014
Rated 5 out of 5 by AnonymousGuest2014 Consistently Excellent
This is my second time here and I'm continually impressed by the quality of service and facilities. The staff is very welcoming and always friendly and helpful.
October 7, 2014
Rated 1 out of 5 by PJLCW a nightmnare
1) Rude Staff
2) the stay was not worth the money
October 7, 2014
Rated 5 out of 5 by HappyPeter First stay in a St Regis Hotel - 10/10
Will definitely recommend St Regis Saadiyat. Everything about the hotel is five star. Special praise to Sally at Olea restaurant, and the teams at the Manhattan Bar and the Butler service.
Will also look at booking at another St Regis Hotel in the near future. Thank you
Peter and Jo
October 6, 2014
Rated 1 out of 5 by Wins Service below par for a St. Regis
The hotel has great facilities and environment but I find the service very cold and unorganised. Customer service team are not selected and trained properly. The customer service team at breakfast appeared like they don't want to be there. Is it that hard to put a smile on? Butler service and spas were great. Must have been trained by different people. Checkin and checkout took us a while. Not efficient. Not much was explained to us regarding hotel facilities during checkin after a long wait. Mistake was made during checkout and caused delay. The most disappointing part is the people. It seems like people are here for the sack of ??? They are not passionate about customer service at all! And they shouldn't be there. Who put them there in the first place?!
September 30, 2014
Rated 5 out of 5 by Benedek Best hotel for killing the unbearable summer heat
I always feel the urge to explore and get the most out of it when I`m away, and that I cannot stay inside the walls of any hotel not even for a day. This hotel prooved me wrong. I enjoyed so much my 5 days amongst the many facilities of this hotel, I did not want to go explore the city that`s 5 minutes away. I couldn`t be bothered to visit Dubai for my first time.
September 18, 2014
Rated 5 out of 5 by Carlo69 This Hotel is great
Great service great staff great food and big rooms
September 15, 2014
Rated 5 out of 5 by Desserts2014 This hotel is really to enjoy!
The best hotel I've ever been!
This hotel is really a 5+ stars hotel!
September 13, 2014
Rated 2 out of 5 by Hadyle This hotel needs improvement
I am a business traveler and the hotel did not meet basic expectations:
1)Internet was not working
2)The room service menu is limited, the waiter did not include basic request that I asked (add vegetables)
3) The room service employee are not flexible (you cant order a grilled salmon for adults), I needed to order to portions for kids
3)I was not able to check out because the system was down
September 11, 2014