Rated 1 out of 5 by annoyedcustomer Annoying - Don't stay here!
We stayed here for 2 nights and realized the management's intent is to take advantage of their customers' rurality to make more money, caring less for their comfort or satisfaction. I've already given them my feedback, but they don't seem to care :(.
It started with the hotel trying to restrict us indirectly from arriving via any private transport by making up reasons not to take them etc. I still ended up arranging for my private & much cheaper transport though. Then, upon checking in, they gave us hard time on not letting a third person stay, claiming it's unsafe, but then saying that if we pay an extra 100usd they would let him stay :). The third person ended up leaving the island, but the hotel still charged us an extra 100usd per night (+around 22% taxes etc). Also to illustrate how annoying the staff was: (i) their receptionist Cristel kept on calling us till late at night requesting the extra payment, which we obviously were not convinced about and didn't want to give (she didn't understand or want to, so I ended up disconnecting the phone lines - see more on why we did that below) and (ii) per their claim that the room could accommodate 3 people safely after paying an extra 100usd, they said they would send an extra bed (which we didn't need anyway), but they never did so. Hence, on top of them not deserving that extra charge, this really shows that those people are willing to make up things for making more money but then would also contradict themselves.
Another thing to highlight is:
When that receptionist kept on calling late at night, the residents next doors were annoyed (we could clearly hear their TV earlier in our room while we were first trying to sleep, so we're not surprised they could hear our room's phone ringing later). Our room was #325 for the record, and the neighboring residents (I believe in #326) got disturbed and starting knocking on the connecting door and the walls. They added to the annoyance we were already experiencing, so we disconnected the phone lines and went back to sleep, and when we expressed it to the management in the morning, they offered us a room with a single bed claiming that this was the only available option, which we knew was not the case as we noticed other rooms of the same 'deluxe' categories with 2 beds being cleaned out while we were heading to the receptionist that same morning.
A quick note to spg members: upon checking out, the receptionist said I would collect several hundred points (also printed out on my receipt), but I received only 14points!!
I'm following up with spg and disputing the extra charges with my credit card company.
On a different note, one of their golf cart drivers was very friendly and helpful!
December 18, 2014
Rated 3 out of 5 by AaronHarleyBailey Not really impressed overall
After 10+ days of trying to sort this stay out with the Ambassador service, it turns out the hotel was actually much easier to deal with directly. My recommendation here is to go for a water bungalow or nothing at all. I'm so grateful for a more than generous SPG upgrade, but it's not really the Maldives - in my opinion - if you aren't on top of those crystal clear waters the Maldives are famous for. I'm from Florida and live on the water, so - again, while very grateful for an ocean villa upgrade - this property doesn't deliver much of what you see when you do a Google image search for Maldives. My friends back home even laughed at me for the photos I posted, wondering why I left home for beaches not as good as our own. That said, the design of the room/villa was very nice, spacious, private, and has very comfortable pillows. The staff were hit or miss. One disregarded the DND on the front door and came around to the back and walked straight in on me without even knocking (therefore quality of sleep definitely impacted). Another made a promise to have my laundry picked up but I could sense it wouldn't happen, and as it turns out I was right (still sitting there the next morning). The prices are OUTRAGEOUS; especially for F&B. A lackluster dinner buffet will set you back as much as a gourmet meal in a world class restaurant in most markets. F&B is cheaper in NYC, London, Dubai, and Hong Kong than it is here (and it's far better in those other markets). This is the highest priced F&B I've ever paid for at a luxury hotel yet it's comparable to your local buffet restaurant. But, you are on an island with nowhere else to go, so if you want food you will pay their nose-bleed prices or go hungry. Next time I come to the Maldives, I am going to try the W or stay with a non-SPG hotel. I wish them luck here, but they've got to fix the F&B and have better options for getting off the Sheraton island to go see more of what the Maldives has to offer. The staff training also needs to improve as many seem resentful of the tourists/guests, not as warmly hospitable as one would hope for in such a destination. This property is best if you have been upgraded and have absolutely no plans but to sit in your room and do nothing (or pay through the nose to travel somewhere else where you can get a better experience of the Maldives....but then, what's the point to pay to stay here if you need to go somewhere else to experience the Maldives?). At a minimum, Sheraton Maldives, please fix your F&B experience and convenience of excursions.
October 25, 2014
Rated 5 out of 5 by fradcast Maldives Vacation double-charged online
My wife and I chose the Sheraton Maldives to celebrate our 7th wedding anniversary, together with our daughter. Surely it was meant to be a family vacation and the place did not disappoint. Although there were a lot of people you see in the restaurants and bars within the hotel, but generally the atmosphere is still private in areas where you want to relax like the beach and poolside. My daughter in particular enjoyed this place and always ask us to go back. Although there are sharks, stingray and other fishes around the beach (which we think is really cool), we always feel safe given the clarity of the surrounding waters and the safety features of the hotel and its staff. We also did the sunset dolphin cruise which we all enjoy riding the maldivian boats. Similarly the boat crew were very attentive to our needs and ensure we enjoy the tour.
If there's any problem we had is that our bill was double charged online and in 2 separate dates. The issue is not that the accounting staff took the steps to reimburse the double charge, its that due to the difference in date of the double charge, there was a CURRENCY LOSS (around 70 Singapore dollars) incurred in our credit card. We have tried to follow this up for a few months now with the hotel to clear this out with the bank, but to no avail. We just think this online error that created the currency loss on our part should not be a burden for the customer. I still hope the hotel will take the necessary steps to correct this currency loss, and avoid this happening to other customers. Thanks!
October 20, 2014
Rated 5 out of 5 by Wayne4056 Great for families and couples
Had a good stay (our second at this resort), this time with our 4-month-old daughter. Very child-friendly resort and great staff. We chose it over trying another resort because of the selection of dining options, proximity to the Male airport (didn't want a sea plane with our infant), and knowing that families also vacationed there when we were there on our honeymoon in 2011. Good themed dinners, good private dinner, and efficient and tasty room service meals. Breakfast buffet is adequate, but the pastries seemed to have been better years ago versus today. Good house beach and lagoon, nice pool, and good excursion options. The resort seemed to have cut back on minor things since our last trip in 2011, such as free soft drinks on the excursions, but we still had a nice time. The food and excursions/activities overall are pricey, but the food is not totally out of bounds of hotel food prices. Nice thing is that room service dishes cost the same as ordering in one of the resort restaurants so there is no incentive to have to always go out to eat. The sea life in the lagoon is still sparse but there are some patches of coral coming back. If you like to snorkel, you should go on one of the excursions for that. Most of the hotel's clientele are from China or Middle East, few Americans and Europeans. Overall, we had a great family vacation here.
October 15, 2014
Rated 4 out of 5 by Pulkit Super fun.. Super relaxing!!
Great property where you feel well taken care off.. The staff has been trained well and makes you feel special at every moment.
The 'water sports' team for any and every water sports is great - special mention of Jinah who was great teacher for wakeboarding and took us through other water sports.
The water bungalows are just amazing.. with plenty of aquatic life to check out in your private ocean :)
Do check out the shark feeding at the social hours (6PM).
October 13, 2014
Rated 4 out of 5 by Friend88 Very friendly hotel
Thought out my 3-day stay at this hotel, I felt like home at the hotel. No matter where I walk, the staff will smile at you, say hello to you, ask if I need help, tell me they can take pictures for me and my wife. The only down side is food at the last day. I and my wife ordered three dishes. Snapper tasted like chicken,prawn like rubber and spare ribs mostly bone. We sent back the prawn dish.
September 12, 2014
Rated 5 out of 5 by Mandylo866 Paradise
Just returned from a 8 night break. Had an outstanding stay. Beautiful island. Good value food and drink. Everything you cold ask for.
September 9, 2014
Rated 5 out of 5 by Rock Sharaton Malidives
The staff made every effort to make one enjoy their stay and the facilities were just impeccable. All facilities were well maintained, including the beach, which was raked every day. While you are limited to the hotel’s restaurants for F&B (since the Sheraton is the only thing on the island), the menus offered enough variety for our 2 week stay. The activities center offered enough activities that one would never be bored. The beaches were great, and had enough lounges and shade that everyone could use a chair and choose to be either in the sun or the shade. I would definitely recommend this hotel for a stay for either a couple or a family for up to two weeks.
September 8, 2014
Rated 5 out of 5 by Dennis0214 Family friendly paradise
We (My wife, daughter and I) have a combined package of 5 nights traded with 50% redemption and 4 nights regular booking for the Island Cottage which is the only option for family as kids under 12 are not allowed in the water bungalows nor the villas.
SPG Recognition: Very good! We have got upgraded to the Beach Cottage for all 9 nights, just step away from the beach and in the most convenience location that is 3 min walk to everywhere we need to. Free wifi, complimentary breakfast for 2, my kid can join a SPGKids menu all she can eat for $15 a day which is unbelievable. Our departure flight at 10pm and we got a late checkout till 6pm. There's nothing you can complain!
Restaurants: Feast Breakfast buffet are satisfied, they have everything we want. However I won't recommend the dinner buffet as there are way many better choices at the same price. My favourite is the Sea Salt, for those Seafood and Steak lover, they have great quality and choices of all kinds of beef from Black Angus to Wagyu, reasonable price same like we have in regular HK restaurant. Surprise their steam Seafood in Chinese cooking style which is very tasty, vegetables sides are fresh too. Besides that Baan Thai is a great option for a fusion Thai/Asian food, guys have to wear sleeves just bear in mind. Curry cooking with lobster, fried rice, and many other dishes are great! Other than that you can find similar menu like the room service, we spent 5 nights in Sea Salt and 2 nights in Baan Thai, will only choose from the 2 if I got another chance. Lunch option best with Anchorage bar as you can enjoy the sea breeze or just hide under the sun bed there in the same time having your sandwiches.
Beach: Unbelievable clean with super clear water, you can swim with Stingray and the small fishes. The staffs are cleaning the beach every half an hour, you can rarely see any flies around with wasted food nor rubbish. It's no jam at all although the resort is full, you can only see very few people in more than 100m away from you.
Other Facilities: The adventure club for kids, don't miss it for your kids surely both you and them want to have a little break. Pool is not crowd at all, great for family, only call out is you will see bats flying around, but don't worry they are friendly and fun. Anchorage Bar Shark feeding is a must go at 6pm everyday as it's free and you will find it fun to see 10 sharks fighting for the tuna. Shine Spa are excellent, if you got sun burn like me, you must do the body wrap as it cools down your skin in 30min and ease your pain.
Caution: Do not under estimate the sun at all, I got sun burn, fever, and cold after the first 2 days, but the doctor from the clinic is nice and professional, gave me free medicine and taken good care of us, I recovered in 3 days and continue the fun. Must put a minimum SPF30+ even you want to get tan.
Lastly we love the dolphin cruise tour, amazing to see 20 dolphins swim together, jump and dance.
Surely we will come again after my daughter past 12.
August 29, 2014
Rated 4 out of 5 by Crofty77 Stay in August 15th - 19th 2014
Good hotel, pros and cons on location proximaty to MLE airport.
Breakfast choice and overall quality lets down the otherwise excellant F&B services, Drifters bar is an excellent hidden gem and more could be done to promote it.
"kids" club was a little gloomy but son didn't use it due to lack of other potential playmates his age at the time of our stay
Concern over guests being locked into the cabin on the boat return journy to MLE
August 20, 2014
Rated 4 out of 5 by CheersMike What a magical location
Very quiet and pristine. The water bungalows are thoroughly recommended for privacy and the feel of paradise.
August 18, 2014
Rated 5 out of 5 by cookiebeast I enjoyed my stay immensely :)
My 5 night stay at Sheraton Maldives beat my expectations, in terms of the resort and the staff overall. There were 3 of us, and we stayed at the Beach Cottage, which is few meters away from the beach. The staff were very helpful and friendly in terms of accommodating us and ensuring us that each day is great. I will break down in each category:
Food: We had buffet breakfast at Feast everyday. I think the value for the buffet is good, and they have Maldivian cuisine as well as others. There are many choices to choose from. We also had couple lunches at the Beach Bar, which was great as well. They grilled the food outdoors and serve you on the beach. We tried the Thai restaurant for dinner and couple of dinners at Anchorage bar. We loved our dinners, and although it's a bit expensive but we are on vacation and at a resort so we didn't mind paying. And the dinners were really good.
Room: We had the Beach Cottage which was really nice. I was disappointed that I wasn't upgraded to Bungalow but there was 3 of us anyways so it wouldn't fit. Room was very comfortable and we have a little patio outside overlooking the beach bar and sand. We also have the outdoor shower and bath which was a real treat for us. Hot shower was great every morning.
Service: I think the staff were very attentive to us and very friendly. We were always greeted by them and were offered rides on the golf cart when we were walking from the lounge to our room. Not to mention, the housekeeping kept our room really nice and overall the resort looked really well maintained and clean. I used the gym everyday and it was also very well maintained. We also attended SPG gathering, for SPG members and get to mingle with some of the hotel staff.
Resort is a bit close to the airport so sometimes you do hear the planes flying but not very often. It didn't bother us. As for atmosphere, it is the Maldives and the island and beaches looked so heavenly. We were really happy during our vacation and can't wait to return someday :-)
August 14, 2014
Rated 5 out of 5 by supatight80 Excellent Platinum Recognition
- Upraded to overwater bungalow
- complimentary buffet breakfast for 2 daily
- complimentary 5 bottles of water daily
- 500 points amenity
- Reasonabe food and beverage prices. Spent $40.00 pp for dinner. Alcohol is about the same (if not, cheaper even) as category 5-6 properties worldwide.
- Ideal for friend/family getaway.
July 10, 2014
Rated 5 out of 5 by Velu Excellent experiance
Very good for holiday. Relaxed.
July 2, 2014
Rated 3 out of 5 by Stefan11 limited snorkling and overpriced services
The hotel did not meet my expectations for various reasons.
There are no snorkling opportunities where you can see the nice fishes like on other islands that have a house reef.
Overall the quality of service doesn't match the price that is asked.
Spa is ok, but for these kind of prices I expect the sauna to be heated before I enter it and light bulbs in the toilette didn't work for several days.
For this price there are far better islands in Maledives!
June 30, 2014
Rated 4 out of 5 by PlatinumJune2014 Great Stay!
My husband and I had a great stay at the resort!
Many thanks to Jean-Louis Ripoche who helped us to extend our stay at the last minute in an overwater bungalow as we enjoyed it so much! We have stayed at several resorts and dinner at the Sea Salt was the best that we have had so far. Would be great if there were more activities (e.g., stargazing) however.
June 29, 2014
Rated 4 out of 5 by NataliaT beautiful views of the sand and sea
Rooms are located all along the beach and spread out so that you hardly see other hotel guests except at breakfast. This gives everyone great space and privacy. The GM Jean-Louis and guest services Yi Chang were always with friendly smiles and greetings and made a big difference to the stay. Diving was luxurious as everything was done for you and you just had to jump into the water. :-)
June 22, 2014
Rated 5 out of 5 by Nikolaos Too much love for this place!!
I had an excellent 3-night stay at the resort. My stay was on points and i was generously upgraded to a beach front villa.
The location is very beautiful and the facilities are excellent and well-maintained.
But by far the greatest advantage of the resort is its staff!! Jean-Louis has done an excellent job training and organizing the staff and everything runs like a Swiss clock. Pair this to the inherit friendliness and hospitality of the people of Maldives and you have a warm and welcoming environment 24h/day.
The resort can cater to both families and honeymooners, ensuring the right amount of privacy without sacrificing the opportunity for social interactions!!
The hotel offers a wide spectrum of outdoor activities that are very reasonably priced. Reasonable prices (comparable to US prices) are also available for lunch/dinner and drinks. Great buffet breakfast that is complimentary for Platinum members. Spotless wi-fi in the rooms and the lobby/restaurants!!
Finally, i would like to apologize to the staff at the bar for keeping them up until 3:00am watching the football games, but, guys, it's the World Cup and i bet you enjoyed the games at least as much as i did!! ;)
I look forward to coming back soon!!
June 20, 2014
Rated 5 out of 5 by onruuztug like a private holiday
even the hotel is fully guested me and my wife felt like a private guest
June 14, 2014
Rated 1 out of 5 by lexa bad service
bad service, room smeel and the staff not helped, late to clean the room and not perfect clean. i've got trash out of my guess room before. not recomended to stay here. but thank you and sorry
May 31, 2014
Rated 1 out of 5 by Sailor78 The worst experience till date
The moment I stepped in this resort , was given a very negative vibe, the staff were very partial to other nationalities , was given a very poor treatment in all aspects right from the reception till the restaurants.
Nobody takes your order u need to go up and ask someone to take your order, the room items are missing and u need to ask them for it
May 27, 2014
Rated 1 out of 5 by TWYY This hotel needs improvement.
Disappointed with the service level that we received, for the price we paid.
May 14, 2014
Rated 5 out of 5 by Regular2MountainView Excellent experience
My wife and I were very well-taken care of from the time we landed at Ibrahim Nasir International Airport in Male all the way until the time we checked out and taken back to the airport. The hotel staff paid a lot of attention to detail from things, for example following-up on our requests whether we received what we asked for and whether it was up to expectations, a very welcome amenity for my wife's birthday and additional amenities to help us manage our late flight back to Singapore.
All in all, it was an awesome experience and personal thanks to all the staff at the Sheraton Full Moon Maldives and a big word of thanks to Mr. Jean-Louis Ripoche for his kind help. It was a very memorable stay indeed.
May 7, 2014
Rated 4 out of 5 by vj0109 Great service
1) Top class service
2) Beautiful location
3) Rooms were good quality and service was top notch
4) Resort could do with a few more food options
May 6, 2014
Rated 4 out of 5 by Elvie55 Beautiful location
Amazing location and staff were great. The quality and choice of food were below what I would have expected especially for the price.
April 22, 2014
Rated 5 out of 5 by Pineronel Great Experience
My family (3 children) and I, spent a 4 fabulous days in the Sheraton Maldives. Has a great pool and the white sand beach was enjoyed by my family during all the stay. The food is quite expensive so a half board package is a must but is very good and has different options. Try the Baan Thai restaurant, its excellent. Water sports are affordable and recommended.
April 13, 2014
Rated 2 out of 5 by ASON The hotel needs fixing!
When we checked in, we got a room right next to one that was being renovated - it was noisy. After a full day of flying this was a nuisance; The management was kind enough to shift us to a better room, which had its own issues - despite complaining of the air conditioning not working well, we had a terrible night in the heat! Also the front office staff needs to treat guest with more respect - they forget who pays their salaries.The dive center staff is great!
April 6, 2014
Rated 5 out of 5 by Marles Great beach and staff.
Just back from our second visit and still as good as last year. Chris and his team at the dive centre are so helpful and welcoming. Beach BBQ's fantastic. All staff very helpful and always have a smile.
April 4, 2014
Rated 5 out of 5 by LUKEUSA Outstanding Hotel
I had the luxury of staying in the property and the service was exceptional!
Private, secluded, and pristine. By far my favorites are Julia Jacobs in Guest Services and Pia at Anchorage Bar.
That is a well run Sheraton hotel.
April 3, 2014
Rated 5 out of 5 by Setters4 Diving and Feasting
Divemaster Andrea is the best we have experienced in over 25 years of diving; she took us to great sites, was always vigilant and caring about our dives and paid scrupulous attention to equipment, which was of a very high standard. Quite simply, it could not get any better, anywhere.
We also loved the Manager, Ursula, who treated us like royalty as well as friends. Her exceptional staff are warm, friendly and also very caring about guests' comfort and needs.
There are wonderful and varied choices for dining and we loved the food and wines offered in all of them. We also highly recommend the villas at the end of the road: they are beautifully designed, furnished, situated, and of course romantic. How many hotels care enough to have room attendants create exquisite "paintings" using meticulously placed florals on your duvet?
"Perfect" seems insufficient in describing our experience at this exceptional resort.
March 31, 2014