Rated 5 out of 5 by fradcast Maldives Vacation double-charged online
My wife and I chose the Sheraton Maldives to celebrate our 7th wedding anniversary, together with our daughter. Surely it was meant to be a family vacation and the place did not disappoint. Although there were a lot of people you see in the restaurants and bars within the hotel, but generally the atmosphere is still private in areas where you want to relax like the beach and poolside. My daughter in particular enjoyed this place and always ask us to go back. Although there are sharks, stingray and other fishes around the beach (which we think is really cool), we always feel safe given the clarity of the surrounding waters and the safety features of the hotel and its staff. We also did the sunset dolphin cruise which we all enjoy riding the maldivian boats. Similarly the boat crew were very attentive to our needs and ensure we enjoy the tour.
If there's any problem we had is that our bill was double charged online and in 2 separate dates. The issue is not that the accounting staff took the steps to reimburse the double charge, its that due to the difference in date of the double charge, there was a CURRENCY LOSS (around 70 Singapore dollars) incurred in our credit card. We have tried to follow this up for a few months now with the hotel to clear this out with the bank, but to no avail. We just think this online error that created the currency loss on our part should not be a burden for the customer. I still hope the hotel will take the necessary steps to correct this currency loss, and avoid this happening to other customers. Thanks!
October 20, 2014
Rated 5 out of 5 by FamilyTraveller Our best vacation in Asia Pacific
We have traveled quite a lot in Asia and I must say that this is one of, if not, the best vacation for my family. We, including our kids, loved the outdoor shower in our beach cottage. With all that room and kids, we enjoyed having the additional evening towel/cleaning service. The kids pass worked really well for us. My only comment is that in effort to expedite check-in for us, we felt rushed and didn't get to ask questions about the pass, kids club and the pre-purchased meals. The staff in the lobby were usually occupied with other guests and we felt a little bit lost the first 24 hours. But having said that, the staff were the nicest, always saying hello.
January 2, 2012
Rated 5 out of 5 by Joshpaulsmith Vickie & Mario
We are the couples from Hong Kong, and have spent couples of days in Sheraton Full Moon during the Christmas. We would like to share our happiness and appreciation in here, for instance, the hotel did help us to decorate the room for our anniversary before our arrival, once we arrived, all the fatigue from long hours flight is just kicked out. We would like to highlight the staff's attitude, there were 3 important staff to brighten our trip, the Chef (Babu) from Baan Thai Restaurant, who cooked amazing Red Curry that the taste between spices and level of chili was very balanced. The second staff was Shamoon, who was a sailor from Water Sports Centre, he helped us a lot in the fishing game with his passion and patience, definitely, he was very friendly to explain what we needed. The last staff we would like to mention is Captain Hussain, also from Water Sports Centre, who certainly is an experienced and caring captain. When there was a thunderstorm during local tour, he provided clear instruction for our seating, and he did not feel scared of heavy rain, he pulled the string tightly that made us to walk better from the boat. Anyway, Really Thank you Sheraton Full Moon for giving us a memorial holiday and Christmas.
December 31, 2014
Rated 5 out of 5 by PeterW Perfect New Years
We arrived on Christmas Day and stayed through New Year’s.
It was a perfect getaway. The staff was very friendly and attentive. This is definitely a place that you can get away from the world and be pampered.
Chris and Andrea at the dive center were the best. I had planed maybe 2 or 3 dives and ended up doing 10. They were well versed in the dive sites and went out of their way to make sure the dives were great.
We stayed in a water bungalow and were greeted each morning with stingrays, sharks, lionfish, and other sea life just in the water off the bungalow terrace.
The New Year’s Eve gala was terrific, with the whole pool area was converted to a giant buffet with everything you could imagine for food.
It was a visit we shall not soon forget. Thanks to Ursula the whole hotel staff for making our stay a memorable one.
January 6, 2012
Rated 5 out of 5 An Absolute Stunner
Just returned from a 3 night stay @ Sheraton Full Moon with my wife sans kids.
Had done a fair amount of research before zeroing on this one. Wanted a water villa in a five star with reasonable dining options and good service...Am happy to note that this resort fulfilled all those and much more. Had some competing hotels tell me that this was n=more of a good four star rather than a five with restrictive dining options...am happy to have gone with my gut feeling and not fallen for those comments!
One thing about this hotel that strikes you is the warmth of the people working there. It shows through in everything they do and that really makes your stay so much more comfortable
We stayed in the Watervillas...was our first time in one and is an experience to die for!(or work hard for...considering what we pay for it!!!) Top Class... no adverse comments whatsoever. The rooms can be seen on you tube.
Being vegetarian and Thais well as Italian food being our preferences, we chose the breakfast only package rather than the half board. Was a good thing to do, considering our poor appetite!! a la carte worked better for us.The Thai restaurant, Baan Thai was excellent.
Sandcoast ..had a variety of options too, including Indian food...which we tried one night.
Anchorage, the pretty bar by the pool had a relaxed ambiance with shark feeding daily at 6pm. Ajay deserves special mention there for his cheerful and friendly demeanour.
Our highlight at Anchorage was the Live Band..Deff Jam. Was incredible. Played music close to my heart from the eighties and nineties..soft rock, something I grew up with ...Bryan Adams, Dire Straits, GNR, UB40, Clapton and the likes.... if that's your kind of music, do plan your stay around the days that they perform(twice a week I think)
Breakfast was sumptious. Mr Jaiswal there was also very friendly and very alert. He was open to providing veg options for us to suit our dietary requirements if needed...which was reassuring for us to plan the next trip with our parents
One thing which struck me was the attention to detail and processes they had working back end...we mentioned food allergies to the restaurant staff and at the back end they had sent out emails to all concerned informing them of the same so that we avoid any adverse events. To me that was good management
The Spa was divine. Certainly recommended and a trip to Sheraton without a visit there would be incomplete
A hidden gem is the Beach bar.. which provides lovely panoramic views. I wish we had spent more time there
One common comment on tripadvisor regarding various resorts was that the water sport staff could be indifferent since they were outsourced. Am happy to say this was not the case here as the folks at the water sport center were knowledgeable and friendly. Kudos!
All in all this is a wonderful place and I thoroughly recommend it . Is excellent value . Will return with family.
October 18, 2013
Rated 5 out of 5 by Avaidya Preffered Holiday Destination...Must Visit place
Sheraton Maldives is the perfect holiday destination. We went there to spend sometime in peace and quiet under the sunlight and the resort really met our expectations.
The whole property including rooms, service, location and food are in a league of their own. Special mention to the range of indian vegetarion options, which are awesome to taste, just like back home in Mumbai.
On the island,the sand was like silk and the sea crystal clear with gorgeous colourful fish swimming round you.We could see sting rays, baby sharks, eels, trigger fish etc..
The service was excellent, all the employees were very helpful and friendly to us and with a 5 star level of training.
The only thing that pinched was the $100 /person airport transfer cost via shared speed boat, that i thought was rather steep.
To summarise - My family and me have never been so sad leaving a resort.
January 3, 2012
Rated 5 out of 5 by supatight80 Excellent Platinum Recognition
- Upraded to overwater bungalow
- complimentary buffet breakfast for 2 daily
- complimentary 5 bottles of water daily
- 500 points amenity
- Reasonabe food and beverage prices. Spent $40.00 pp for dinner. Alcohol is about the same (if not, cheaper even) as category 5-6 properties worldwide.
- Ideal for friend/family getaway.
July 10, 2014
Rated 1 out of 5 by LouisT Dissatisfied with the promising services
We were there for our Honeymoon. Upon arrival when we showed our marriage certificate, the staff promised us that we be given a complimentary red wine and a box of chocolate. During our stay there for 5 days, we enquire with several staff regarding the complimentary gifts but the respond was ' we will check for you'. Nothing was fulfilled till the day we left the Hotel.
Another incident was, we book for two way transport, extra costing us USD$85++ per pax to airport terminal as we were going to Ma'Le. We were supposed to take the transport from airport back to Hotel @1945. The staff said that we have to wait for a group from Arrival Hall @1955 flight. So we said ok, but to our surprised, we waited till @2100, and my husband was dozing off at the counter. The staff keep on saying we have to wait for the group without even saying sorry. We were very disappointed with the bad service as we paid extra money & this is what we deserved for our honeymoon .
November 2, 2012
Rated 5 out of 5 by Banky Great honeymoon stay.
The staff was extremely kind and friendly. Even when we tried to book a special dinner on 4 hours notice when the ask for 24 hours, they accommodated us. Really made our stay special and a trip we will never forget.
October 24, 2011
Rated 5 out of 5 by Nikolaos Too much love for this place!!
I had an excellent 3-night stay at the resort. My stay was on points and i was generously upgraded to a beach front villa.
The location is very beautiful and the facilities are excellent and well-maintained.
But by far the greatest advantage of the resort is its staff!! Jean-Louis has done an excellent job training and organizing the staff and everything runs like a Swiss clock. Pair this to the inherit friendliness and hospitality of the people of Maldives and you have a warm and welcoming environment 24h/day.
The resort can cater to both families and honeymooners, ensuring the right amount of privacy without sacrificing the opportunity for social interactions!!
The hotel offers a wide spectrum of outdoor activities that are very reasonably priced. Reasonable prices (comparable to US prices) are also available for lunch/dinner and drinks. Great buffet breakfast that is complimentary for Platinum members. Spotless wi-fi in the rooms and the lobby/restaurants!!
Finally, i would like to apologize to the staff at the bar for keeping them up until 3:00am watching the football games, but, guys, it's the World Cup and i bet you enjoyed the games at least as much as i did!! ;)
I look forward to coming back soon!!
June 20, 2014
Rated 5 out of 5 by Ishan Paradise on Earth
After researching for months i decided to spend my Honeymoon at the Sheraton Maldives Full Moon Resort and Spa. I think this was the best decision ever. I was extremely happy with every minor detail that was planned out right from Bed decorations and Fancy complementary champagne and cookies to the Special Cake arrangements for my Wife's Birthday that was one day before we arrived. The hotel treated us like Kings ! Upon Arrival to airport at Male we were immediately taken to a Speed Boat that transferred us to the Island. We were served welcome drinks and upgraded to a Water Bungalow. They took us to our rooms and delivered the bags eventually. The view from the room was breathtaking. Every morning i would wake up to turquoise ocean water ahead of me. The restaurants on the islands were splendid. We tried everyone of them in our 6 day stay and each of them was gorgeous in terms of ambiance and had delicious food and large amount of variety catering to international crowd. The staff knows you well and every one will greet you and ensure you are comfortable. In terms of Activities, there was so much to do. We tried Snorkeling, Canoe, Dolphin Cruise, Speed Boat Ride, Shark Feeding, etc Our days cruised by and we did not want to leave this place ever. The themed dinner nights on the beaches are AWESOME ! I want to thank the entire Staff of Sheraton Maldives for blowing our minds away. This has been the most memorable vacation of my life and watch out i will be returning for sure !
January 13, 2014
Rated 1 out of 5 by LiaM Bad choice for honeymon
We didnt like the room, however, no other choice was available, there was curdled milk left in the room for tea/coffee, hair drier; iron board etc was left where we did after cleaning, sheets weren't changed often, breakfast is very limited, almost no variety for fresh fruits, it's dull to face the same everyday for a week, plus if you ask staff for something they'll say yes and never come back. The Beach BBQ cruise was a true disappointment, the toilets of the island were very dirty, it was discussing having to use it, plus the food was again very limited. We booked a seafood bouffet after consulting staff about the type of seafood available, some of the items weren't available on the buffet on the day. It was a deception from start to finish, and I'm sure never to stay at Sheraton again. One last thing, outside the bungalows there are big sharks, not like the baby shark they feed at the anchorage bar, there is no worning and we tought there was a safety net, I was in the water when my husband saw the shark swimming close by, needless to say this was one of the most unpleasant experiences I went through, all they say is that the shark is harmless, however, from that to swim with it everyday goes a lot, if I knew I wouldnt have booked a bungalow, however, no alternative was offered to us by the hotel on this matter, as in all of them. Our bungalow view was straight to other island, not as shown in pictures, the open sea you'd expect and paid for...so bad.
January 22, 2013
Rated 5 out of 5 by Bee2012 Beautiful & Unspoilt Pleasure
This island was selected specifically because of the Sheraton Full Moon reputation and it exceeded our expectations on all accounts. We spent 5 days and 4 nights at the Sheraton spending 2nts in a beachfront cottage and 2nts in a water bungalow. Upon arriving at the beach cottage, we were greeted with a flower decorated bed, delicious birthday cake, champagne and colourful little biscottis. The room was bigger than imagined and seen on the pics - HUGE bed, crisp clean linen, lovely bathroom, very large balcony overlooking the sea. The room (312) was staggering distance to the breakfast area, pool and restaurants. The water bungalow was absolute perfection. There was a clever use of space where the bathroom had two exits into the bungalow and out onto the balcony, a bath overlooking the pristine clear waters and a spacious decking area which we used for our own private dining area - we decorated the water bungalow floor with frangipani flowers and ordered food to dine in and with the design of the bungalows being set apart so as you have ultimate privacy always, we were also able to play background music from the laptop with no complaints. The jack fish, sharks and other fish became daily visitors and we enjoyed using a GoPro Camera underwater so as to capture these unforgettable moments. In both accommodations the staff were attentive. It was a pleasure to see how every staff member greeted you whenever they saw you. My boyfriend experienced prickly heat and sunburn problems to which a staff member (Mr. Laxman?) took such good care of by booking in with the local doctor. There were a few items which I had requested with Ursula before the trip and all these items were remembered - the attention to detail was immaculate. The boys at the water sports area were friendly and helpful and teased us about "perhaps seeing dolphins" on the cruise, when in reality we chased the dolphins over 45mins - they were SO close...SO amazing! We tried all the restaurants, Sand Coast provided excellent Maldivian dishes and Sea Salt was amazing for lobster. Anchorage Bar is good for light bites over a drink and we'd recommend lunch by the pool. We were spoilt for choice at breakfast every morning! The resort is easy to get around as my boyfriend ran around the resort twice (in preparation for an upcoming marathon!) As an SPG member we ended the trip with drinks on the beach. This was a great idea as it gave us a chance to meet other guests and learn more about Starwood and Sheraton. This visit and stay at Sheraton Full Moon made our Maldives holiday a fantastic lifetime experience. Thanks to every staff member!
March 24, 2012
Rated 3 out of 5 Stunning resort, let down by below average service
We enjoyed our stay at the Sheraton Maldives, although, felt unappreciated and let down by several instances of poor service.
On checking in we were welcomed and shown to our room. It was around 9pm. We made enquiries about upgrading to an ocean villa and were told they were available. We asked if we could confirm in the morning and were told it would be fine.
We went to the lobby at 8am and were told we could not upgrade due to availability. This was fine in itself but had contradicted what we had been told the evening prior to this. Very frustrated.
After calling the resort directly two weeks prior to our stay I was told we would be able to book a massage on arrival. However when we went to the spa, we were told that the spa couldn't fit us in until 3 days time - after we leave. Horribly frustrating seeing this was one service we had expected we would get in a relaxing destination like this. I was dismayed I was not told of this on arrival or at least when I called two weeks prior to enquire.
On the Sunday night we booked in for the seafood beach bbq. At $85 /us each, we were again horrified to learn that after waiting 30 minutes for our fish, that our meals were given to the wrong table! I was then given someone elses order 15 minutes later, and my partner received hers a full 30 minutes later after we had finished desert and were leaving the restaurant.
Over the course of our stay we frequently used the snorkelling gear from the watersports centre. We counted no less than 6 sets of googles / snorkels were damaged, with broken mouthpieces or leaks. When we returned them and alerted staff they didnt seem to care about the fault and put them back and gave us another set. On Monday we were actually again given one of the same faulty sets we had reported. Poor form
We checked out at midday Tuesday although our flight was at 10pm so we would need to remain in the resort. Naturally we wanted to go swimming and would like a shower prior to our departure later that night as Im sure many guests would. We were utterly shocked when we were told it would be $30 USD to have a 2 minute long shower!!!
We complained about our experience to the 'manager' on duty listing all of the above. Im especially upset about the bbq dinner where we never received our mains but were charged $85 each, the service all round, the lack of being able to have a simple massage etc. There were so many other examples of poor service, such as being charged $1 charges for donating to uniclef on my bill. Small - yes, but I certainly didnt have any explanation and when I asked for them to be removed, they were not. The lack of amenities such as a tooth brush, shaver etc was also frustrating. Ad shocked that a resort like this doesnt even have wifi in room. Most new laptops do not use a cable connection. Needless to say the manager looked to sort blame on us as opposed to her staff, saying we should have booked earlier etc for the spa, and made a complaint at dinner ( both instances we note we did).
All in all, my summary of this resort is = A stunning resort, with a naturally beautiful location with a large amount of staff who seem completely uninterested in making you feel welcome. A Stunningly expensive mistake of a holiday. Will not recommend and will wait for a response before putting my review on trip adviser.
February 13, 2013
Rated 2 out of 5 by ASON The hotel needs fixing!
When we checked in, we got a room right next to one that was being renovated - it was noisy. After a full day of flying this was a nuisance; The management was kind enough to shift us to a better room, which had its own issues - despite complaining of the air conditioning not working well, we had a terrible night in the heat! Also the front office staff needs to treat guest with more respect - they forget who pays their salaries.The dive center staff is great!
April 6, 2014
Rated 4 out of 5 by astrobrother75 This hotel has some great features and glad to see further improvements
This is my first hotel stay in maldives and my first honeymoon trip with my wife. The buggy service is good. The bed is so good that we would like to sleep for the whole day. However, there are some areas of improvements to consider. The food is considered average and there is limited choice. Perhaps it is possible to look into good food in some countries such as Malaysia and Singapore. The wine tasted great. However, the average taste of the food does not match the high price of the meals. Moreover, for that last stay for dinner at feast, there was little choice of fruits. The tour to city was a great disappointment as maldives do not have its unique culture thus it is important to let newcomers know and save the high cost of the tour to city. Overall, we like the atmosphere and the sight of the sunrise and sunset and the pleasent service by the staff at the hotel. Great job!
June 8, 2012
Rated 5 out of 5 by Lara An Amazing Vacation
We had a wonderful time in this resort. The over the water villas are great. You can see an array of incredible fish, sharks and rays pass right by your jetty.
The attentive staff is always there, with a smile, every time you need them.
We also had the pleasure of meeting the delightful General Manager, who runs this beautiful resort very efficiently.
December 21, 2011
Rated 5 out of 5 by RyanRocio Excellent experience
Everything about the hotel was perfect.
- Honey moon reception of flowers on the bed plus welcome gift
- amazing beaches with ample chairs and umbrellas, swimable lagoons and palm tree shades. Multiple beaches with access
- very friendly and attentive staff
- delicious and diverse breakfast buffet, fresh tropical juices on demand
- good flavor and taste for lunch and dinner, but expensive
- all the boats are luxury boats, ferry, snorkeling and dive boats and waterspouts
- the spa was fantastic, truly magical relaxing and refreshing. Don't miss the couples massage and relaxation room
- the dive center very professional and well organized with lots of dive options within 30 min boat ride
- we didn't bring kids but the place seemed quite kid friendly and there were several families
- we went in high season with almost 100% occupancy but the resort didn't feel full at all
- every night there seem to be something organized, the Maldivian band was really good
We would definitely want to come back and will recommend this to any friend/family member that comes to the Maldives
January 2, 2014
Rated 1 out of 5 by annoyedcustomer Annoying - Don't stay here!
We stayed here for 2 nights and realized the management's intent is to take advantage of their customers' rurality to make more money, caring less for their comfort or satisfaction. I've already given them my feedback, but they don't seem to care :(.
It started with the hotel trying to restrict us indirectly from arriving via any private transport by making up reasons not to take them etc. I still ended up arranging for my private & much cheaper transport though. Then, upon checking in, they gave us hard time on not letting a third person stay, claiming it's unsafe, but then saying that if we pay an extra 100usd they would let him stay :). The third person ended up leaving the island, but the hotel still charged us an extra 100usd per night (+around 22% taxes etc). Also to illustrate how annoying the staff was: (i) their receptionist Cristel kept on calling us till late at night requesting the extra payment, which we obviously were not convinced about and didn't want to give (she didn't understand or want to, so I ended up disconnecting the phone lines - see more on why we did that below) and (ii) per their claim that the room could accommodate 3 people safely after paying an extra 100usd, they said they would send an extra bed (which we didn't need anyway), but they never did so. Hence, on top of them not deserving that extra charge, this really shows that those people are willing to make up things for making more money but then would also contradict themselves.
Another thing to highlight is:
When that receptionist kept on calling late at night, the residents next doors were annoyed (we could clearly hear their TV earlier in our room while we were first trying to sleep, so we're not surprised they could hear our room's phone ringing later). Our room was #325 for the record, and the neighboring residents (I believe in #326) got disturbed and starting knocking on the connecting door and the walls. They added to the annoyance we were already experiencing, so we disconnected the phone lines and went back to sleep, and when we expressed it to the management in the morning, they offered us a room with a single bed claiming that this was the only available option, which we knew was not the case as we noticed other rooms of the same 'deluxe' categories with 2 beds being cleaned out while we were heading to the receptionist that same morning.
A quick note to spg members: upon checking out, the receptionist said I would collect several hundred points (also printed out on my receipt), but I received only 14points!!
I'm following up with spg and disputing the extra charges with my credit card company.
On a different note, one of their golf cart drivers was very friendly and helpful!
December 18, 2014
Rated 5 out of 5 by onruuztug like a private holiday
even the hotel is fully guested me and my wife felt like a private guest
June 14, 2014
Rated 4 out of 5 by IRONMANJT Amazing location and property, but things move at island speed.
First, let me say that overall I was very happy with my stay here - the rooms were amazing, the quality of food was very good, and staff were mostly always smiling and greeting me.
Just a couple of thoughts which may help improve the experiences of future guest. I expected to be met by a Sheraton representative upon arrival for the boat transfer (I had provided details in advance) but walked around the arrivals area for nearly 30 minutes before someone came up to me and pointed the Sheraton representative out to me. He had no sign nor uniform, so I would have had no way to find him - when I did find him he only asked "are you ready? I was busy with other departures." Not a good first impression. Upon checkin I asked about a water bungalow upgrade as an SPG platinum member, but was told that was a double upgrade and not possible - but that said I did get a very nice oceanside room which was definitely an upgrade. Yes, prices are high, but I didn't find them out of line for an isolated property - I've seen much worse, and the only thing that might be better is trying to at least have one reasonably-priced option, or a convenience type store available.
May 18, 2012
Rated 5 out of 5 by cookiebeast I enjoyed my stay immensely :)
My 5 night stay at Sheraton Maldives beat my expectations, in terms of the resort and the staff overall. There were 3 of us, and we stayed at the Beach Cottage, which is few meters away from the beach. The staff were very helpful and friendly in terms of accommodating us and ensuring us that each day is great. I will break down in each category:
Food: We had buffet breakfast at Feast everyday. I think the value for the buffet is good, and they have Maldivian cuisine as well as others. There are many choices to choose from. We also had couple lunches at the Beach Bar, which was great as well. They grilled the food outdoors and serve you on the beach. We tried the Thai restaurant for dinner and couple of dinners at Anchorage bar. We loved our dinners, and although it's a bit expensive but we are on vacation and at a resort so we didn't mind paying. And the dinners were really good.
Room: We had the Beach Cottage which was really nice. I was disappointed that I wasn't upgraded to Bungalow but there was 3 of us anyways so it wouldn't fit. Room was very comfortable and we have a little patio outside overlooking the beach bar and sand. We also have the outdoor shower and bath which was a real treat for us. Hot shower was great every morning.
Service: I think the staff were very attentive to us and very friendly. We were always greeted by them and were offered rides on the golf cart when we were walking from the lounge to our room. Not to mention, the housekeeping kept our room really nice and overall the resort looked really well maintained and clean. I used the gym everyday and it was also very well maintained. We also attended SPG gathering, for SPG members and get to mingle with some of the hotel staff.
Resort is a bit close to the airport so sometimes you do hear the planes flying but not very often. It didn't bother us. As for atmosphere, it is the Maldives and the island and beaches looked so heavenly. We were really happy during our vacation and can't wait to return someday :-)
August 14, 2014
Rated 3 out of 5 by Dravey Incompetent people and boring resort
We spent a lot of money to stay here for our honeymoon and when we arrived they didn't know it was our honeymoon and they didn't know the full extent of our package,when it was stated on our itinerary. Also as they didn't notice that it was our honeymoon we didn't not get the honeymoon welcome that we booked. On our first day we had to chase them about our full dinner and breakfast package that should have been included as we had already paid for it and they were saying it was not in our package and it was once again stated on our itinerary, this took us a day and a half to get sorted which included us contacting our travel agent to get it sorted out. This was not at all how we wanted to start our honeymoon and it put a damper on the entire trip. To add on to all of this on our second day a worker started machinery outside our water bungalow at 5am waking everyone. We then booked in a day tour to another island but as only 8 people booked they cancelled the tour and we missed out all together. Also the prices are very misleading as you see the price booklet and book in or order something then taxes get added to the amount and you end up payed much more then it shows you in the price booklets, it should state upfront the total amount including the taxes.
December 7, 2013
Rated 5 out of 5 by Regular2MountainView Excellent experience
My wife and I were very well-taken care of from the time we landed at Ibrahim Nasir International Airport in Male all the way until the time we checked out and taken back to the airport. The hotel staff paid a lot of attention to detail from things, for example following-up on our requests whether we received what we asked for and whether it was up to expectations, a very welcome amenity for my wife's birthday and additional amenities to help us manage our late flight back to Singapore.
All in all, it was an awesome experience and personal thanks to all the staff at the Sheraton Full Moon Maldives and a big word of thanks to Mr. Jean-Louis Ripoche for his kind help. It was a very memorable stay indeed.
May 7, 2014
Rated 5 out of 5 by Sadman Great Resort
Stayed here for 3 nights a few years ago. I took my parents there for their 30th wedding anniversary so had booked 2 rooms for 3 nights using 6 free weekend night awards. I called the hotel earlier to inform them that it was my parents anniversary & spoke to the reservation manager. He sent me an email a few days before we got there letting me know that he had already upgraded us to a beach bungalow. We got in around noon on Friday & there was someone waiting for us at the airport with a ‘Sheraton’ sign. There were about 20 of us on the boat to the hotel, which took about 15-20 minutes. We got a bottle of water on the boat. The boat transfer was $66 per person for the roundtrip. When we got to the hotel we were greeted by the reservation manager & were pleasantly surprised to find out that we had all been upgraded to overwater bungalows. The check-in was quick at the platinum desk, which is right next to the greeting area as soon as we stepped off the boat. We were served ice cream & juice while the check-in process took place. Also, at check-in I was given a brochure with the total number of points I had & options on how I could redeem them for stuff like food, excursions, bathrobes, etc. Nice touch. The overwater bungalows are the first set of rooms you come to, just 25-30 meters from the greeting area. I think there were a total of 20 overwater bungalows in that row. The general reception & all the restaurants are a little further ahead & the beach bungalows & deluxe rooms are on the other side of the island. I think I saw a few more overwater bungalows on the other side of the island as well. The reception area has a little library with four computers offering free internet as well as free wifi in that area. Our room was very nice. A large king bed, a nice settee with 2 windows on either side, a decent size patio with direct access to the water. The bathroom on the other hand was a little strange. There was a decent size tub, a separate shower area & 2 sinks, but the WC area was very small & cramped. They had very unique bottles for the shampoo, conditioner, bath gel, etc & would refill them every morning. Also, the AC did not work too well. There was a problem both in our room as well as my parents. We called to complain & someone was there in an instant to fix it, but even after working on it twice (once on Friday & then again on Saturday) the room did not cool properly. We met someone else staying a few bungalows from us & even they said the same thing. I guess the AC units do not work properly in the overwater bungalows. The room service menu was very expensive & so was the mini bar. We did however get 2 free bottles of water every day. It rained all of Friday so we could not do much that day. My wife & mom went to the spa. They said it was very nice but a little on the expensive side. But then again, I would not expect anything else in the Maldives. We went for dinner to the Full Moon Restaurant that night, which served a dinner buffet. There were a bunch of other places we could have gone to, like the Thai restaurant or the Atoll Grill, which served themed dinners every night. We thought we would try the buffet on the first night & then go to the other restaurants on the other nights. That turned out to be a mistake as we were not aware of the fact that some of the restaurants are closed on certain days of the week. So we basically ended up having most of our meals at the Full Moon Restaurant. Dinner was $55 per person & breakfast was $27 per person. The food was ok, nothing to write home about, but we had a lot of choice. The next morning (Saturday), was nice & sunny. It rained a bit early morning but the rest of the day was great. I went swimming off my patio right outside my room. The water was turquoise blue & less than 5 feet deep. While in the water I saw a reef shark swim past me (about 10 feet away) as well as a bunch of rays & lots of other colorful fish. We signed up for a bunch of excursions for the rest of the day. There are different days for different activities. Listed below are the days & prices for each excursion. The price mentioned below is for adults, for children everything was half priced: Kuda Bandos Snorkeling Monday & Thursday $55 Reef Snorkeling Monday – Sunday $40 Male’ Ferry Mon, Tues, Thurs, Sat & Sun $45 Sunset Dolphin Cruise Monday, Wednesday & Saturday $45 Full Day Island Hopping Tuesday, Thursday & Sunday $105 Sunset Fishing Tuesday, Friday & Sunday $55 Half Day Island Hopping Wednesday & Saturday $60 We ended up doing Reef Snorkeling, the Male’ Ferry & Sunset Fishing. All of it was pretty good. Would have loved to do the Kuda Bandos Snorkeling but it was only available on Mondays & Thursdays. The last day (Sunday) my wife & I went swimming again outside our room. No shark this time but we did see the rays again. While my mom & wife took the Male’ Ferry to the capital to do some shopping, my dad & I went Sunset Fishing. We all caught a bunch of fish & the resort gives you an option of cooking you the fish you caught for dinner. The cost is $22 per plate. We wanted to have dinner at one of the other restaurants (Casa Luna) but it was closed on Sundays so we once again ate at the Full Moon Restaurant. When I woke up this morning I saw a letter under my door letting me know that I had the option to use points to clear my bill. Every 750 points would give me a $10 credit on my bill. I decided to skip this option & once I cleared the bill in the afternoon we were on our way back to Male’ on the speedboat. All in all, the stay was pretty good. I would definitely go back again if I got a good deal. The reservations manager was very helpful during our stay. He got us a very nice upgrade, a cake on the house for my parents anniversary & went out of his way a bunch of times to do things for us.
May 31, 2012
Rated 4 out of 5 by jasonna Great honeymoon
The resort is beautiful and meeting our expectation for a honeymoon holiday. We stayed in room 147 for 3 nights. I just would like to point out negatives so that the management can improve for better stay.
1. The bungalow's platform to sea water is shaky and could be dangerous for the guest. The hotel should check every single room more frequently to find out and fix this type of fault.
2. We went on the Male capital city tour. The tour was ok, except the tour guide. He told us that there was no any souvenir shop inside the airport, so we went to a souvenir shop he recommended. We spent about 200 USD for some stuff (very expensive). The next day we reached Male airport to fly home, we found out that there were about 5 souvenir shops inside the airport with much cheaper prices than the one the tour guide recommended in Male city. As usual the tour guide will receive commission from the shops and that is normal to us. BUT we felt that we got CHEATED when he said there was no souvenir shop inside the airport. I suggest the hotel should carefully select tour guides to provide correct information and to be straight-forward.
December 26, 2011
Rated 5 out of 5 by Guffe Excellent
We were celebrating our wedding anniversay
and it was indeed a warm welcome when we arrived at the Hotel and the bed was decorated with flowers and welcome amenites place on arrival and a bottle of Champagne and cake was delivered the night before we check out. It was a warm feeling the food was great with so much of selections for breakfast and we tried all the Restaurents the food and service was amazing thank you to the chef and the team and to all the lovely associates that made our holiday special its a dream come true!
All the Best
July 31, 2013
Rated 3 out of 5 by AaronHarleyBailey Not really impressed overall
After 10+ days of trying to sort this stay out with the Ambassador service, it turns out the hotel was actually much easier to deal with directly. My recommendation here is to go for a water bungalow or nothing at all. I'm so grateful for a more than generous SPG upgrade, but it's not really the Maldives - in my opinion - if you aren't on top of those crystal clear waters the Maldives are famous for. I'm from Florida and live on the water, so - again, while very grateful for an ocean villa upgrade - this property doesn't deliver much of what you see when you do a Google image search for Maldives. My friends back home even laughed at me for the photos I posted, wondering why I left home for beaches not as good as our own. That said, the design of the room/villa was very nice, spacious, private, and has very comfortable pillows. The staff were hit or miss. One disregarded the DND on the front door and came around to the back and walked straight in on me without even knocking (therefore quality of sleep definitely impacted). Another made a promise to have my laundry picked up but I could sense it wouldn't happen, and as it turns out I was right (still sitting there the next morning). The prices are OUTRAGEOUS; especially for F&B. A lackluster dinner buffet will set you back as much as a gourmet meal in a world class restaurant in most markets. F&B is cheaper in NYC, London, Dubai, and Hong Kong than it is here (and it's far better in those other markets). This is the highest priced F&B I've ever paid for at a luxury hotel yet it's comparable to your local buffet restaurant. But, you are on an island with nowhere else to go, so if you want food you will pay their nose-bleed prices or go hungry. Next time I come to the Maldives, I am going to try the W or stay with a non-SPG hotel. I wish them luck here, but they've got to fix the F&B and have better options for getting off the Sheraton island to go see more of what the Maldives has to offer. The staff training also needs to improve as many seem resentful of the tourists/guests, not as warmly hospitable as one would hope for in such a destination. This property is best if you have been upgraded and have absolutely no plans but to sit in your room and do nothing (or pay through the nose to travel somewhere else where you can get a better experience of the Maldives....but then, what's the point to pay to stay here if you need to go somewhere else to experience the Maldives?). At a minimum, Sheraton Maldives, please fix your F&B experience and convenience of excursions.
October 25, 2014
Rated 4 out of 5 by awong108 great hotel and the Ocean plus package worths its value
This is our first time in Maldives, to celebrate our 1st year wedding anniversary, and I think this was one of our best vacations among others, especially with the Ocean plus package. It is totally worth its value. Our Ocean Villa is great, facing the Indian ocean, with a plunge pool. The bathroom is spacious, with separate toilet and shower place, and there is a bathtub as well. We took the all inclusive plan, which all snacks and drinks in the mini bar are free, with everyday refill, we can also dine and having drinks or spirits in any restaurants in the hotel, without paying a penny (all you can eat). In addition, we can either pick a 50 mins massage or an excursion each day. We would like to bring our parents here next year if this offer is still on.
December 28, 2013
Rated 1 out of 5 by Kaypee This hotel has an extremely sub-standard service offering
As a frequent traveler, I have stayed at several superior properties the world over. I have to say my experience at the "Sheraton Maldives Full Moon Resort & Spa" was thoroughly disappointing. The staff are the most unfriendly lot and seem to lack basic courtesy & interpersonal skills. Considering that we paid USD 1200 per night, the service offered was lesser than that offered by a 1 star property. As is common in Maldives, we took a full board package but the meals on offer were unpalatable and almost unedible. Overall, it was easily the worst hotel experience my family and I have ever experienced and I would proactively ensure that my friends do NOT make the same mistake that I did.
December 17, 2013