Rated 4 out of 5 by Ming8 Nice hotel with good steak house
This hotel is good for a weekend break. Skirt is a good steak house located within the hotel. You may consider marketing the two together.
July 14, 2014
Rated 4 out of 5 by JCR1964 Excellent Holiday Venue
Very relaxed atmosphere. Very helpful staff. Fantastic facilities. Needs some help in the 'Wet' bar as far as service goes, but other than that a very enjoyable holiday destination.
July 14, 2014
Rated 1 out of 5 by jeffercub Zero Platinum benefit, not even a decent shower
I was very excited when I booked this hotel because it is my first time to W Singapore. 2-3 days before my check in date. I noticed my booking vanished from my spg app, I thought it was a system glitch so I did not paid any attention, When I was checking in, I asked if there will be an upgrade for Platinum benefit. the front desk staff did not acknowledge I am a Platinum member. I had to provide my membership number again which I already did when I made the booking. Later I have been told there will be no upgrade and not even a room at higher floor which was in my profile when I made the booking. They gave me a room on the 3/f at the end. I think this happened when my platinum number not being attached to my booking which is no fault of my own. The front desk staff also seems surprised when I told them I am a platinum member also the drinks was part of rate I paid not a benefit. They wasn't aware of that.
After we checked in to the room and took a shower there was a strong odour from the drain but it stopped after 10mins we using the shower. The water pressure was weak and the water temperature doesn't stay constant. The odour happens again when we had the shower in the morning so i guess it only happen when it was not used for few hours.
There was a company booked the whole hotel for a week. Everybody was busy getting the hotel ready. We were told by the hotel check out at 12pm sharp and no luggage storage can be arranged. We felt we were being ignore most of the time.
I am hugely disappointed about W Singapore and will not come back again.
July 15, 2014
Rated 4 out of 5 by SJBB Thank you
Thanks W Hotel for giving me a memorable stay with my family
July 14, 2014
Rated 4 out of 5 by kjlk10 great hotel
only disappointing things was not being told about the pool party when booking. would have been nice to know there would be bikini clad drunk people running around the hotel for hours. we would have arranged activities for that day
July 8, 2014
Rated 2 out of 5 by Edwinist Great hotel but stingy over little things
Overall, the hotel is good. However, there are some areas which our family thinks needs serious improvement.
1) We are only allowed to get complimentary parking coupon only once in a day. This is the first time I have stayed in a hotel in Singapore which only allowed guest to exit the carpark only once!
2) After we have checked out, we went to swimming pool for a swim, but was asked to leave by one of the hotel staff because we are not entitled to used the facility since we have already checked out. Again, this is the only hotel we have stayed in the entire world that does not allow guest to use the pool after checked out.
December 19, 2012
Rated 2 out of 5 by tien Disappointing Skirt Restaurant
Skirt Restaurant is very disappointing. Here is why.
1) We waited about 2 mins at the entrance counter before someone shows up to bring us to the table.
2) I have requested for a quiet table 2 days in advance. Lady who took the appointment acknowledge it but on the day, we were given a table where we have to raise our voice to talk.
3) We ordered sparkling water but no staffs came by to refill empty glasses, something you would expect even of much cheaper restaurants.
4) Food presentation for steak is terrible and cheap looking. A piece of brownish looking steak with a brownish onion on a big empty plate. Fork and knife design also does not go with the plate.
June 24, 2014
Rated 5 out of 5 by Balance Modern and Stylish Hotel
I really enjoyed my stay at the W Singapore… Perfect for relaxing by the pool by day and enjoying a few drinks in the bar at night with cool music provided by local DJs…
July 8, 2014
Rated 4 out of 5 by Ozcarr W Hotel Gem
Great rooms and facilities, restaurant services during breakfast and dinner can be improved. Great pool bar and service.
July 5, 2014
Rated 2 out of 5 by FLYINGFOOS Same problem happened to other guests without improvement
It's my first time to stay in W hotel. It's an expensive and supposed to be high-end hotel but failed to meet my expectation. I don't ask too much - a good shower and a great room for over-night sleep is all what I need.
From the above guest, he complained about the shower was being either too cold or too hot. Yes, I experienced this too when the water actually burned my skin. So I turned just a bit colder then suddenly it became colder than ever.
I will say this is the worse shower experience I had ever with Starwood Hotels. A W hotel room shouldn't be like this. Even the water pressure is a disaster...not strong enough I guess. But I didn't complain to the management because I know it WILL NOT make any difference to me since I chose to stay in this hotel at the first place.
I guess what I should do is not staying in W Singapore next time. I moved to The Westin Singapore today with a better location and room rate.
July 3, 2014
Rated 5 out of 5 by Ling2904 This hotel has great features
This hotel is really fantastic. The room is well organize and comfortable to stay. Staffs provide good customer service and is very friendly. Will visit W hotel Sentosa again!
July 3, 2014
Rated 5 out of 5 by meiwei123 The signature bed is so comfy!
love the bed so much ! and the staffs are friendly and helpful ! will definitely come bk to W again !
July 2, 2014
Rated 2 out of 5 by Ed2008 Transportation arrangement really needs improvement
it's difficult o find taxi at Hotel's lobby. In addition, the Hotel staff didn't tell us the booking fee, and extra charges for some expensive taxies. That's a very bad experience for us.
July 2, 2014
Rated 5 out of 5 by Chiar0scuro Wonderful break in Singapore
My wife and I, and our 12 year old daughter had a wonderful stay in the W Singapore. The staff we met were all incredibly welcoming, courteous and professional and provided great service. Other hotels in the group could learn from the W Singapore in recognising Platinum membership (W New York take note). We thoroughly enjoyed the poolside area, cocktails at the Poolside bar, Happy Hours at Woo Bar and breakfasts in the Kitchen Table. I've stayed in a few W Hotels , and although the 76th Floor Rooftop Swimming Pool at the Hong Kong W makes it difficult to match, we enjoyed our Singapore experience every bit as much.
February 22, 2014
Rated 5 out of 5 by Nadal17 Fantastic hotel for business or pleasure
We loved our stay here so much we are coming back.!!! Super friendly staff, always helpful and they ALWAYS greeted us warmly. Rooms were spacious and immaculate with great views. Biggest pool EVER, always open so we were restricted with it's use. LOVE that. Great breakfast every morning and loved both restaurants. Also great that hotel is located short stroll from more restaurant choices.. great place to stay. Can't wait to return next month for business, because when our business is finished for the day we can relax by the pool. Very excited.
May 27, 2014
Rated 5 out of 5 by CorneliusC everything was great except one incident
Stayed in the W Hotel over the weekend and used my suite awards to upgrade to a marvelous suite which was terrific.
Wonderful facilities and room, complemented great service. All was good except for an incident that occurred maybe 2 hours after check-in when i went to reception to request for a parking redemption coupon. It happened to be the same front-desk staff that checked me in. When he asked for my room number and I told him the room number i was in, he said "no you're not".
He did not believe me, and i had to give him my room key which he used to validate that i was indeed staying in that room. He then gave me a parking redemption coupon, but did not apologize. I thought that was that behavior was not particularly welcoming and somewhat rude.
November 26, 2013
Rated 4 out of 5 by Mike2727 Great Ambience
Great boutique hotel in a quiet corner of Sentosa.
Responsive staff, nice big rooms for 2. Has a Bose system with blu-ray player in the room.
However no nearby beaches within walking distance. You have to depend on the shuttle bus to to the activity areas in Sentosa.
Would be great if they provide some newspaper for the day.
June 30, 2014
Rated 5 out of 5 by oht62 marina view
Great views overlooking marina and the bay,with sea just at the distance
June 9, 2014
Rated 5 out of 5 by platinumguest1 best family hotel in Singapore
This was our second time at the W Sentosa. Great rooms, spacious and comfortable. Great responsive staff who were quick to meet all my family's needs. Incredible pool with plenty of pool lounges and floating mattresses that my kids loved. Breakfast area is a bit busy but the food and ambiance is amazing. Can't wait to come back again. Thank you W Sentosa.
June 29, 2014
Rated 4 out of 5 by Paul919 Very pleased
Everything great. Staff very friendly, responsive, fantastic facilities. Only negatives are selection of breakfast buffet limited, food quality and quantity could be better. For example, we ordered a fish burger by the pool and literally only 2 burger buns, a small piece of fish and a few pieces of lettuce are provided. All that for S$20 plus. Staff made a mistake by claiming one of the rooms did not include breakfast when my email confirmation said the contrary. Despite the negatives, I still rate this as an excellent stay.
June 24, 2014
Rated 5 out of 5 by Shayla Excellent Experience
Very beautiful resort!
The view from the balcony was amazing and the landscaping of the poolside and around the hotel was incredibly beautiful.
It was especially gorgeous during the sunset.
It is a big plus that their pool & gym opens 24 hours and they offer some tubes, sunscreen and towels for free.
Also, I liked their free shuttle to ION orchard.
All of the staffs were very kind and supportive.
But the Woo bar's mango juice was a little bit disappointing because it tasted like mango puree while I expected a fresh mango juice.
May 26, 2014
Rated 4 out of 5 by kalarisn Fantastic rooms
The rooms are so quiet that you can hear yourself thinking. Ideal for a romantic getaway from all the hustle and bustle of city life.
June 29, 2014
Rated 5 out of 5 by lucyuk Funky, unique and opulent
I stayed in the W in Sentosa in December 2013 and it was a fantastic experience for a romantic getaway staycation. Although it is quite an expensive option the hotel and room decor is second to none with plenty of finishing touches and a very modern feel.
We enjoyed a fantastic dinner at the restaurant and although we only stayed 1 night it has lived on in our memories so well that I have just booked to stay again on Monday 25th May, this time in a Marvelous Suite which we are looking forward to!
May 22, 2014
Rated 5 out of 5 by porsche911991 Great New Hotel in Fun Location
Great Facilities, Great staff, Comfortable rooms.
Breakfast food quality so so.
Service at Pool bar poor.
What Ever , Whenever was a bit erratic - too many rules in Woo Bar. e.g. too early for this or too late for that!
Wine selection a bit limited in bar.
April 27, 2014
Rated 2 out of 5 by MT12 Service needs improvement
Took much to long to get checked in, and I was not acknowledge as an SPG member (lifetime gold) - they asked me for my number, and when I provided it, there was no recognition or offer of my check-in amenity. Check out was also too slow - you need express checkout for business people who don't want to waste their time.
Ordered room service for breakfast - the pork belly benedict - and was sorely disappointed. The pork was more like a badly cooked pork chop with too much fat, than pork belly. Will never order it again.
Not a great SPG experience. Will not stay there again if I can avoid it.
December 2, 2012
Rated 4 out of 5 by MrsCheng This hotel is exclusive
We love the overall ambience in the hotel. The room was clean, comfy and spacious. Only slight issue is the airconditioning while we were sleeping. The temperature was not consistent and it seemed to become hotter in the middle of the night. Other than that, the service was great and we love the breakfast spread. We also enjoyed the pool.
June 25, 2014
Rated 2 out of 5 by Tigger Good rooms but service lacking and little SPG recognition
I stay in W hotels at least once a month and was disappointed by W Singapore. The hotel itself is great, and the rooms are well designed. The Away Wow Suites are particularly special, with their own private swimming pools, but even the regular rooms are good with their own unique features.
Sadly, the service and attitudes of the staff fall a long way short of usual W standards. I'd recommend the staff in Singapore take a trip to Taiwan or Bali to see how W hotels should treat their customers. It is a little better than when they first opened last year (when it seemed all their staff where virgins in the hotel industry), but not by much.
My problems started before check in. My contact with the hotel to change my room type was painful, with 3 to 7 days taken to reply to each of my emails.
When I checked in, I was told the room wasn't ready. I know checkin time is 3pm, but I explicitly told the hotel I would need a room earlier, and as platinum I can normally get the room a little earlier, at 2pm. This time I was told the last occupant left at 1pm but they needed 2 hours to clean the room.
I wasn't offered any of the usual benefits accorded to SPG Platinum members (eg dedicated checkin counter, no choice of points/gift on checkin). I was told I could not have a 4pm checkout because they are a 'resort hotel'. Yes, if you are SPG Platinum, and you are staying in a 'resort or spa hotel', you only get 4pm checkout subject to availability, but I checked the booking confirmation in detail and there's no mention of 'resort' and no way to tell that the W Singapore falls into this category.
W's are known to be party hotels. But when I called for a few buckets of ice to chill some wine and beer, I was told they could only give me a small bucket (W Taipei will give you whatever you need) and each time I wanted the bucket refilled, I would have to call twice (the first request was typically forgotten). Some of the little points in the room: the HDMI socket for plugging in external devices didn't work, one of the TV remotes didn't work.
But the thing that really disappointed me was the attitude. No-one I spoke to really seemed to care. There was an arrogance that their property was so great they didn't have to try. Well, there are some other fantastic hotels in Singapore and other great W's in the region where the staff don't have the same attitude.
February 17, 2013
Rated 1 out of 5 Breakfast at the Kitchen Table Restaurant
For my feedback, I would like to apologise for not being able to provide names of staff members that I had interacted with. This is because none of your staff members wear any name tags.
I came by your hotel on 7 Dec 2012 morning. My 2 guests and I were hungry and decided to visit your Kitchen Table restaurant. We were greeted by a staff member with a jacket. He looked Eurasian and was wearing a silver bracelet around his wrist. He asked for my room number and I informed him that I was not a current hotel guest. I enquired about the price of the breakfast buffet and also asked if there were any promotions for SPG members. He informed me the price and that SPG members are entitled to 50% discount. Based on the information received, my guests and I decided to have our breakfast there.
During breakfast, I stopped one of the waitresses and presented my SPG card on the iphone application and reiterated what the earlier gentleman had shared. She looked puzzled and said that she would check. About 10 minutes later, an Indian gentleman with a jacket came by and told me that there was no such 50% promotion for SPG members. I asked him to check with his other colleague who had spoken us.
The second gentleman returned 10 minutes later and informed me that I would be entitled to Starpoints instead. My guests and I were surprised as this was not the communication we received and now, it has shocked us that the bill will now be doubled. The sad thing is that, W Hotel would not honour the miscommunication by your earlier staff member.
When we were done with our breakfast, I asked another waitress for the bill and if they had taken down my SPG number for the points to be credited. She did not know what I was talking about and had to check with her colleagues again. Apparently, while the Indian gentleman was holding onto my mobile phone earlier, he had not taken down my SPG number. So, I had to give the new waitress my phone again.
The bill took another 12 minutes to be processed which meant that they held onto my mobile phone all this time. What's worse, there were house flies that kept landing on our food and utensils throughout the meal. I had captured quite a number of pictures on my phone throughout the breakfast. Unfortunately, I am not able to attach the pictures here as your website does not allow me to.
Overall, a very disappointing experience, not to mention, incorrect information about the price of the meal which resulted in our bill doubling.
Had we known, we would have ordered something from the ala-cart menu as we did not consume much, or we would have sought for alternatives.
December 8, 2012
Rated 3 out of 5 by Mike46 Nice hotel, but not for SPG guests
Arrived on a Saturday pm. When checking in I was told I got upgraded to a higher category room ( with balcony) but smoking as SPG Platinum member. I accepted, as smoke was hardly felt in the room. When in the room, I checked if suites where available and found, that both - even higher rom categories ( non- smoking) as well as suites where available.
Besides this, there are no other perks available for Platinum guests. No lounge ( not even a drink voucher or something). They do not even deliver a newspaper to your room.
The room itself was nice ( W style) and clean. The pool area wel done.
The hotel is far away from everything in walking distance, but only 30 min from airport and 20min from city by taxi.
December 23, 2012
Rated 5 out of 5 by GMANS Great customer focus
Upon arrival I was immediately met and escorted to my room for check in. Luggage was right behind and from that moment forward i was addressed by name from those who met me on arrival.
Everyday I was acknowledged whether it was breakfast, waiting on the transfer bus or leaving for the evening. Everyone made me feel very special
June 24, 2014