新加坡圣淘沙湾 W 酒店

  • 新加坡
  • 新加坡
  • 海洋大道 21 号
  • 邮政编码 098374
  • 地图
 

客房与房价

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每房儿童数

此信息可帮助我们确定最适合举办您的派对的客房,并为您的到来做好准备。

请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

注意: 在此酒店,12 岁以下客人被视为儿童。 请根据需要调整成人和儿童的数量。
请参阅客房条款与细则,了解有关折叠床和/或额外人员费用的信息。

家庭计划政策

12 岁或以下儿童可免费使用客房现有床位。 可应要求免费提供折叠床和婴儿床,但需视抵达时的供应情况而定。 儿童可享受自助早餐成人标准价五折优惠。

入住年龄政策

客人需年满 18 周岁并持有带照片的有效身份证件,方可登记入住。

Rated 4.1 out of 5 by 452 reviewers.
Rated 5 out of 5 by Fantastic Hotel Good design, comfort room, and excellent breakfast. August 6, 2014
Rated 4 out of 5 by Late check in We have book 2 rooms. 1 room is check in around 2 30 pm. but the other room was only able to check in at 330pm. August 6, 2014
Rated 4 out of 5 by Great Swimming pools and Room Apart from the late check in we have a great room nice swimming pool. August 6, 2014
Rated 5 out of 5 by Shutle Bus Services More frequent shuttle services to and from Sentosa Resort - client can take Sentosa Express and shuttle even if not able to get on Vivo City. Really a nigthmare to get on taxi in Vivo City at night August 4, 2014
Rated 2 out of 5 by Great hotel but stingy over little things Overall, the hotel is good. However, there are some areas which our family thinks needs serious improvement. 1) We are only allowed to get complimentary parking coupon only once in a day. This is the first time I have stayed in a hotel in Singapore which only allowed guest to exit the carpark only once! 2) After we have checked out, we went to swimming pool for a swim, but was asked to leave by one of the hotel staff because we are not entitled to used the facility since we have already checked out. Again, this is the only hotel we have stayed in the entire world that does not allow guest to use the pool after checked out. December 19, 2012
Rated 4 out of 5 by Great for staycations and family holidays W Singapore met our expectations in every way, from check-in to check-out. The rooms were impeccably furnished and very clean. The room and balcony overlooked the famous W Singapore swimming pool and some respite from the amply chilled hotel room when we needed it. A bench, table and chairs were available on the balcony, which was very nice and welcome. Great experience overall. July 29, 2014
Rated 5 out of 5 by Our favourite on Sentosa We are fortunate to have stayed at many of the hotels on Sentosa in the past few years. In terms of value for money and overall experience the W is top of our list. It's location is peaceful, while being nestled amongst a yacht club, private residences, and some shops and restaurants which cater to most needs should you wish to simply stay on site. A free shuttle bus can take you to the local beach or Vivo city shopping mall if you wish to venture a little further afield. The hotel is contemporary and stylistic without 'trying' to be too trendy - the balance is perfect and was a pleasant surprise. The rooms are spacious, comfortable and clean. The service attentive but not intrusive. For us, this will now be our go-to resort on Sentosa - highly recommended! June 28, 2014
Rated 5 out of 5 by Fantastic hotel with great facilities Fantastic hotel with great facilities. Nicely decorated interior designs and great pools. Away room with private plunge pool just the right size for my toddler n family getaway for the weekends. July 28, 2014
Rated 2 out of 5 by A staycation without much to shout about. Rooms were not in fabulous condition despite being named "Fabulous". First room had terrible smoke and grease smells. Room was changed to another one on the same floor. Second room had air conditioning that was not cold and faulty lights in the toilet. Even the complimentary bubbly from the manager could not make this staycation fabulous. July 27, 2014
Rated 1 out of 5 by Services did not meet expectation I was not happy with the services July 29, 2014
Rated 5 out of 5 by everything was great except one incident Stayed in the W Hotel over the weekend and used my suite awards to upgrade to a marvelous suite which was terrific. Wonderful facilities and room, complemented great service. All was good except for an incident that occurred maybe 2 hours after check-in when i went to reception to request for a parking redemption coupon. It happened to be the same front-desk staff that checked me in. When he asked for my room number and I told him the room number i was in, he said "no you're not". He did not believe me, and i had to give him my room key which he used to validate that i was indeed staying in that room. He then gave me a parking redemption coupon, but did not apologize. I thought that was that behavior was not particularly welcoming and somewhat rude. November 26, 2013
Rated 2 out of 5 by Transportation need huge improvement While your hotel is not in the vincinity of the beach or Resort World, shuttle bus service is very important. However, the service is not frequent enough to be convenient and at some locations, it only allow pickup at very restricted time. To make the problem worse, taxi drivers in Singapore does not like to drop off / pick up passenger to/from your hotels. I won't recommend your hotel unless the transportation problem is improved. July 24, 2014
Rated 5 out of 5 by Wonderful break in Singapore My wife and I, and our 12 year old daughter had a wonderful stay in the W Singapore. The staff we met were all incredibly welcoming, courteous and professional and provided great service. Other hotels in the group could learn from the W Singapore in recognising Platinum membership (W New York take note). We thoroughly enjoyed the poolside area, cocktails at the Poolside bar, Happy Hours at Woo Bar and breakfasts in the Kitchen Table. I've stayed in a few W Hotels , and although the 76th Floor Rooftop Swimming Pool at the Hong Kong W makes it difficult to match, we enjoyed our Singapore experience every bit as much. February 22, 2014
Rated 5 out of 5 by Best stay cation ever! Amazing experience best I have had in a 5 star hotel July 27, 2014
Rated 2 out of 5 by Service needs improvement Took much to long to get checked in, and I was not acknowledge as an SPG member (lifetime gold) - they asked me for my number, and when I provided it, there was no recognition or offer of my check-in amenity. Check out was also too slow - you need express checkout for business people who don't want to waste their time. Ordered room service for breakfast - the pork belly benedict - and was sorely disappointed. The pork was more like a badly cooked pork chop with too much fat, than pork belly. Will never order it again. Not a great SPG experience. Will not stay there again if I can avoid it. December 2, 2012
Rated 2 out of 5 by Good rooms but service lacking and little SPG recognition I stay in W hotels at least once a month and was disappointed by W Singapore. The hotel itself is great, and the rooms are well designed. The Away Wow Suites are particularly special, with their own private swimming pools, but even the regular rooms are good with their own unique features. Sadly, the service and attitudes of the staff fall a long way short of usual W standards. I'd recommend the staff in Singapore take a trip to Taiwan or Bali to see how W hotels should treat their customers. It is a little better than when they first opened last year (when it seemed all their staff where virgins in the hotel industry), but not by much. My problems started before check in. My contact with the hotel to change my room type was painful, with 3 to 7 days taken to reply to each of my emails. When I checked in, I was told the room wasn't ready. I know checkin time is 3pm, but I explicitly told the hotel I would need a room earlier, and as platinum I can normally get the room a little earlier, at 2pm. This time I was told the last occupant left at 1pm but they needed 2 hours to clean the room. I wasn't offered any of the usual benefits accorded to SPG Platinum members (eg dedicated checkin counter, no choice of points/gift on checkin). I was told I could not have a 4pm checkout because they are a 'resort hotel'. Yes, if you are SPG Platinum, and you are staying in a 'resort or spa hotel', you only get 4pm checkout subject to availability, but I checked the booking confirmation in detail and there's no mention of 'resort' and no way to tell that the W Singapore falls into this category. W's are known to be party hotels. But when I called for a few buckets of ice to chill some wine and beer, I was told they could only give me a small bucket (W Taipei will give you whatever you need) and each time I wanted the bucket refilled, I would have to call twice (the first request was typically forgotten). Some of the little points in the room: the HDMI socket for plugging in external devices didn't work, one of the TV remotes didn't work. But the thing that really disappointed me was the attitude. No-one I spoke to really seemed to care. There was an arrogance that their property was so great they didn't have to try. Well, there are some other fantastic hotels in Singapore and other great W's in the region where the staff don't have the same attitude. February 17, 2013
Rated 1 out of 5 Breakfast at the Kitchen Table Restaurant For my feedback, I would like to apologise for not being able to provide names of staff members that I had interacted with. This is because none of your staff members wear any name tags. I came by your hotel on 7 Dec 2012 morning. My 2 guests and I were hungry and decided to visit your Kitchen Table restaurant. We were greeted by a staff member with a jacket. He looked Eurasian and was wearing a silver bracelet around his wrist. He asked for my room number and I informed him that I was not a current hotel guest. I enquired about the price of the breakfast buffet and also asked if there were any promotions for SPG members. He informed me the price and that SPG members are entitled to 50% discount. Based on the information received, my guests and I decided to have our breakfast there. During breakfast, I stopped one of the waitresses and presented my SPG card on the iphone application and reiterated what the earlier gentleman had shared. She looked puzzled and said that she would check. About 10 minutes later, an Indian gentleman with a jacket came by and told me that there was no such 50% promotion for SPG members. I asked him to check with his other colleague who had spoken us. The second gentleman returned 10 minutes later and informed me that I would be entitled to Starpoints instead. My guests and I were surprised as this was not the communication we received and now, it has shocked us that the bill will now be doubled. The sad thing is that, W Hotel would not honour the miscommunication by your earlier staff member. When we were done with our breakfast, I asked another waitress for the bill and if they had taken down my SPG number for the points to be credited. She did not know what I was talking about and had to check with her colleagues again. Apparently, while the Indian gentleman was holding onto my mobile phone earlier, he had not taken down my SPG number. So, I had to give the new waitress my phone again. The bill took another 12 minutes to be processed which meant that they held onto my mobile phone all this time. What's worse, there were house flies that kept landing on our food and utensils throughout the meal. I had captured quite a number of pictures on my phone throughout the breakfast. Unfortunately, I am not able to attach the pictures here as your website does not allow me to. Overall, a very disappointing experience, not to mention, incorrect information about the price of the meal which resulted in our bill doubling. Had we known, we would have ordered something from the ala-cart menu as we did not consume much, or we would have sought for alternatives. December 8, 2012
Rated 3 out of 5 by Nice hotel, but not for SPG guests Arrived on a Saturday pm. When checking in I was told I got upgraded to a higher category room ( with balcony) but smoking as SPG Platinum member. I accepted, as smoke was hardly felt in the room. When in the room, I checked if suites where available and found, that both - even higher rom categories ( non- smoking) as well as suites where available. Besides this, there are no other perks available for Platinum guests. No lounge ( not even a drink voucher or something). They do not even deliver a newspaper to your room. The room itself was nice ( W style) and clean. The pool area wel done. The hotel is far away from everything in walking distance, but only 30 min from airport and 20min from city by taxi. December 23, 2012
Rated 3 out of 5 by Unsatisfactory stay! I'm in two minds about the review. Whilst the room itself is ok - it could have been better if it had met my request of high floor so that I can have unblocked views. I booked the Fabulous room so that I could see the sunset/sunrise from the balcony which was the selling point of the room! But sadly, that was not to be. It was supposed to be a romantic getaway for us as it was our wedding anniversary! The other big disappointment was the spa which was not up to mark! I was assigned a locker with a dirty towel. To top it off, the floor was wet and had footprints on it. It was such an unpleasant experience so much so that after the vitality pool, I decided to cancel my massage. I hope the hotel will make improvements in these areas and live up to its brand name! July 14, 2014
Rated 5 out of 5 by The hotel has great features. The staff were very friendly and accommodating. First class in all respects. July 21, 2014
Rated 1 out of 5 by Poor The good Suite was beautiful, good location near lots of attractions. The bad Very loud music in reception almost impossible to make oneself heard. I handed over 300USD in cash as a deposit and was given a receipt for 150 USD. It was not a problem as the funds had been put in an envelope and I sorted it out in the morning. Breakfast is a joke, packed, forced into all day diner with much poorer selection on food. You could battle your way into the other room to get a better selection but it was a battle. 20 minutes to have a coffee served! No late check out. In my years in SPG hotels as a platinum member I have never been refused late check out, ever. Poor hot water in shower,. Just an unpleasant place to be, really unpleasant Rich March 8, 2013
Rated 3 out of 5 by This hotel has the coolest interiors This is one of my favorite hotels. Ive always stayed at Starwood Hotels when Im in Singapore which is almost every year! July 19, 2014
Rated 5 out of 5 by Fantastic hotel for business or pleasure We loved our stay here so much we are coming back.!!! Super friendly staff, always helpful and they ALWAYS greeted us warmly. Rooms were spacious and immaculate with great views. Biggest pool EVER, always open so we were restricted with it's use. LOVE that. Great breakfast every morning and loved both restaurants. Also great that hotel is located short stroll from more restaurant choices.. great place to stay. Can't wait to return next month for business, because when our business is finished for the day we can relax by the pool. Very excited. May 27, 2014
Rated 5 out of 5 by Great New Hotel in Fun Location Great Facilities, Great staff, Comfortable rooms. Breakfast food quality so so. Service at Pool bar poor. What Ever , Whenever was a bit erratic - too many rules in Woo Bar. e.g. too early for this or too late for that! Wine selection a bit limited in bar. April 27, 2014
Rated 2 out of 5 by Disappointing Skirt Restaurant Skirt Restaurant is very disappointing. Here is why. 1) We waited about 2 mins at the entrance counter before someone shows up to bring us to the table. 2) I have requested for a quiet table 2 days in advance. Lady who took the appointment acknowledge it but on the day, we were given a table where we have to raise our voice to talk. 3) We ordered sparkling water but no staffs came by to refill empty glasses, something you would expect even of much cheaper restaurants. 4) Food presentation for steak is terrible and cheap looking. A piece of brownish looking steak with a brownish onion on a big empty plate. Fork and knife design also does not go with the plate. June 24, 2014
Rated 5 out of 5 by A terrific W We started off with a bit of a challenge upon check-in but the situation was handled promptly by the hotel manager, who keep this great hotel running in the best possible way. We did enjoy the marvelous suite very much. Staff (including W insider, managers and servers at the restaurants, conciege) that we came across were, in general, of high quaility in guest services. Special thanks also goes to the Chefs at Kitchen Table and Skirt. We love the scottish blue lobster, the Australian Blackmore steak and the cheese cake . . . SO delicious! Overall, we consider the W Singapore one of the best quality hotels among the Starwoods hotels we stayed at. January 15, 2013
Rated 5 out of 5 by Excellent Experience Very beautiful resort! The view from the balcony was amazing and the landscaping of the poolside and around the hotel was incredibly beautiful. It was especially gorgeous during the sunset. It is a big plus that their pool & gym opens 24 hours and they offer some tubes, sunscreen and towels for free. Also, I liked their free shuttle to ION orchard. All of the staffs were very kind and supportive. But the Woo bar's mango juice was a little bit disappointing because it tasted like mango puree while I expected a fresh mango juice. May 26, 2014
Rated 5 out of 5 by Top service and facilities During our stay at W hotel Sentosa, we did particularly appreciate the kindness and efficiency of the staff members, anticipating our needs, and consistently solving our little problems or regular requests. The decor is very original and inspiring and electronic features are really amazing, including controls for drapes, lighting, and surround-sound. We also took advantage of the free bike facilities, the fitness club and the very charming swimming pool. Our stay was a real moment of quietness, happiness and total relaxation. But, above everything, the staff members were very dynamic, helpful, enjoying their job ... and enthusiasm is always very communicative! March 17, 2014
Rated 3 out of 5 by Just ok hardware is similar to W Taipei, but when compare to software (eg. dinner @ Kitchen table, staffs responsiveness when made comments on food, woo bar ambience) there are significant gaps July 14, 2014
Rated 5 out of 5 by Funky, unique and opulent I stayed in the W in Sentosa in December 2013 and it was a fantastic experience for a romantic getaway staycation. Although it is quite an expensive option the hotel and room decor is second to none with plenty of finishing touches and a very modern feel. We enjoyed a fantastic dinner at the restaurant and although we only stayed 1 night it has lived on in our memories so well that I have just booked to stay again on Monday 25th May, this time in a Marvelous Suite which we are looking forward to! May 22, 2014
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