Rated 4 out of 5 by pangolin Perhaps excellent when finished...
Excellent staff, nice and comfortable rooms, but one resort placed in the middle of anywhere, where only dinning options are inside the resort, would must advise at its website that one of the restaurant is not working(Casablanca) yet and the Club lounge has no service...
I know your answer,,, will improve..
4 de noviembre de 2012
Rated 5 out of 5 by Orion101 Nice relaxation Trip
Great location for quiet weekend getaway. Room is great, but a little bit old. Big room and very quiet environment. Lake view not really worthwhile. Check-in was easy and staff service was excellent. Restaurant staff service needs more improvement as attention to customer needs is still lacking. SPA was great. Will come back for again for quiet weekend getaway.
26 de enero de 2014
Rated 5 out of 5 by rosamaria buffet breakfast is not as good as expected
coffee & tea not hot enough, not many choices of food
12 de junio de 2012
Rated 4 out of 5 by Orion101 Good Place to Relax
Nice atmosphere. Quiet and relaxing. the only problem is with restaurant. The dinner was so so. Waiter told me that because of special event function, the dinner was sub-par. May be next time when it is not so busy will have different taste.
5 de marzo de 2014
Rated 4 out of 5 by Shanghaihk Sunset is beautiful!
My room is normal price but I was upgraded to Lake view room. In addition, the room is facing west and I can see beautiful sunset!
Besides, the front desk staff "Catherine Zhuang" is very nice, polite and helpful! I appreciate much for her attitudes.
26 de diciembre de 2013
Rated 4 out of 5 by LenojAnthony “Amazing place not at all like the reviews I read”
We checked in to the hotel and we had a very Warm welcome and very courteous staff assist us with our rooms ,we got a nice upgrade to the 7th floor 2728 ,later we tried the YUE chinese restaurant which had very good food and the staff and they assisyed my son Jaeden with some croissants as he didnt wanna eat chinese.We had a suprise knock at the door and the manager got us a birthday cake since it was my wife's birthday ,that was so cool.We had dinner at Bennes Italian restaurant ,The Spa was a good stress buster and overall a great experience.I was a little sceptical because I read a lot of reviews and I think either they did a good job rectifying them or all of them were not true.I will definetly come back to Sheraton Qingyuan
9 de octubre de 2013
Rated 3 out of 5 Finishing Working
I found a lot of areas need touch up work. Even the emergency hand ligh was not working. It should using the rechargable batteries. But it was installed with regular batteries. A lot of facilities are not in service yet. I wish it can be work on my next visit.
16 de abril de 2012
Rated 1 out of 5 by noblig Not for non-Chinese speakers
You can find roughly total 5 English speakers among the hotel staff. First of all, appreciate help of Tommy, Allen and Andy. It should be impossible for us to stay here without you concierge staff help.
It's far from Qingyuan city downtown and you need to call taxi everytime, it takes 20 minutes to wait and costs 60~70 RMB. But from downtown, it's only 30 RMB. I understand the hotel to choose this location because it's together with the golf course but it's very inconvenient unless you play golf.
If you don't speak Chinese, click back and search for another hotel. You can literally count the number of staff who can speak English. The problem is that it's not just English skill. Restaurant staff simply run away from us and didn't want to greet maybe they were afraid of speaking English. Later on, one manager came to help receiving the order but she was leaning on my chair when receiving. Service mentality is below local restaurants. We had great dinners in many local restaurants except here. For breakfast, don't panic if a Chinese stranger wants to sit next to you, it's that crowded and unserved. I don't understand how this hotel can be named 'Sheraton'. Or I guess it's time to change my concept of Sheraton from my mind.
I asked omelette and chef cooked scrambled egg and then made it as an omelette shape. Local restaurants were far better for both price and taste.
Fuse box kept making problem, so safety box, fridge, iPod speaker, master light switch didn't work properly. I had to climb up the cabinet, open and fix the fuse box by myself several times.
31 de diciembre de 2012