Rated 4 out of 5 by AM421984 Great little vacation!
We just came back from the Westin and had a great time there.
Starting with the not-so-great/average, I think the resort should improve on several items:
- pool hours, from 8am to 6pm. I can guess a few reasons for this, but at least the adult-only pool should have extended hours. I would have enjoyed watching the sunset (at 6pm) on the beach and be able finish the afternoon with a drink at the pool...
- the beach center (third-party run but on Westin property), where the bikes are destroyed and helmets broken – this is rather annoying (broken pedal, chain going away) and unsafe; also, you can get these bikes or kayaks only when it's way too hot to enjoy it (830am to 4pm). Extended hours would be very nice.
- the activity center, where you are promised new ping pong rackets "tomorrow" the whole week... playing with wood sticks isn't great at all;
- the wildlife control sound around the main pool (Caracola/Spirula) – I guess I’m one of the few sensitive people to that sound, and had a hard time at lunch time. Lowering the volume (or stopping these) during lunch hours would be appreciable (and I’m sure the staff would enjoy as well)
- last, the photo center. While the photograph team is really great (we dealt with Mariana and Gabriel), the pricing is quite high to say the least… (To be fair, this isn’t part of the Westin, but is a service on the property)
Now, going to the good stuff, we really appreciated the facility for the following:
- the location – what a nice property; while said to be pretty full we didn’t feel like it was crowded (like you would in Mexico or Jamaica…). Best, take a stroll along the beach to get away from everybody have all the space you want! (note though that there isn’t much shade and the beach staff won’t let you get an umbrella – but some trees will let you have some shadow)
Fun nature around as well – few monkeys, lots of coatis, raccoons and iguanas. (btw, very nice golf cart tour at 3pm from the lobby! Bird/monkey seeing)
- the room, awesome! We got a suite in one of the towers, very spacious, silent and comfy… really great! (it’s a Westin after all!)
- good to great food! Great lunch options at the pool area (Caracola) as well as the Pizzeria place – the reviews about the pizzas are true! For dinner, I was disappointed by Cauri (and its fake ‘french’ recipes – “chevre chaud” means “hot goat cheese”; and accras are a very different thing…) – but quite impressed with the others, most notably Candelas and Faisanella.
Also, while deserts could be improved at all places, the Nutella candy is a cool trick we enjoyed! As for the bar, drinks (with a bit of direction) are really nice, including some fresh fruit juice options.
- finally, I wanted to recognize some awesome staff members who made our stay so much more enjoyable, with top of the list Mario and Errol – thanks a lot to both of you!
Thanks as well to Cyntia, Israel, Roger, Andre, Raul and Jose – very nice to chat and be cared for with genuine people!
April 27, 2015
Rated 4 out of 5 by Phipp Very pretty hotel and friendly staff
Just came back from a 5 day visit with my family. The resort offers many choices for activities and the pool is really nice. The staff is extremely friendly and helpful but we had an issue with dining reservations like so many others. There is a nice selection of restaurants and food/drinks are good but there is an issue making dinner reservations. Upon arrival, we were advised to make dinner reservations for the days we will be staying, but that was impossible because the restaurants were full and not taking additional reservations. We discussed this with several staff members and after multiple frustrating conversations they were able to obtain reservations for all nights except for our first but the restaurants and times were not our choice. We accepted these reservations because we were just happy to have them, we did not want to have a buffet for dinner. This is a big issue and Westin needs to seriously address this problem. Our Junior Suite was nice but not well thought out for travelers. There is not enough adequate storage shelves in the closet to accommodate 3 people. and although there are night stands and two desks in the room, none are with drawers to allow you to store personal items or accommodate for the lack of closet shelves. There needs to be more hooks in the bathroom area and better placement of towel racks. This may sound picky but when you are traveling and you have a large room, you want to have your personal items accessible and not all shoved into a small number of shelves or left in luggage because of lack of storage. The room is large but just not well planned out for travelers. Spa service and their help was very nice.
April 14, 2015
Rated 5 out of 5 by GanBal Awesome Stay
One of the best stays we have had. Courteous staff, well-maintained resort, great pool, terrific restaurants and a beautiful golf course - all make for a great all-inclusive vacation.
April 13, 2015
Rated 5 out of 5 by Singhfamily Luxurious Relaxation
Just ended a 7 day stay at this wonderful resort with my kids. We had a great time. weather was wonderful but it was the caring staff and great resort amenities that made the trip. Room service was amazing and anything we needed was kindly provided ...without any expectation of tips. A great selection of restaurants (Cauri was our favorite) made each night different. The location is secluded so the excursions require long bus rides but are well organized and safe. Our only disappointment was the recommended transport company Rizo- although we spent $500 to go from San Jose to the westin and back...we got delays, lack of air conditioning and poorly kept interior. As a platinum guest I felt I got the extra attention we look for. Would love to come back soon!
April 11, 2015
Rated 5 out of 5 by Steve10abc Great property!
Just returned from a week at Playa Conchal and had a great time. The property is beautiful and the staff outstanding!
We did several excursions while we were there which gave us a sense of the surroundings off the property. Fishing was fun and the zip line and water slide combo was a blast. We also rented jet skis and ATVs on the beach in front of the hotel.
The service at the hotel was outstanding. Giovanny at the Abalone bar was a pleasure and Israel our waiter at the Italian restaurant were both top notch!
The only glaring shortfall of the hotel is the dinner reservation process which many other reviewers have commented on. It is a bit frustrating and confusing and seems like something a Starwood propriety should be able to address much better.
Overall a great experience in a fabulous setting. Highly recommend!
April 11, 2015
Rated 5 out of 5 by Pollochek great getaway weekend for sun, water and sightseeing
My husband and I went to the Westin in Costa Rica for a week with another couple. Great food with different restaurants and bars….oceanfront with two pools..we stayed in the Royal Tower and had a private pool and dining area for breakfast. The other couple had a bigger suite they loved on the property and we joined them in the main pool area..gorgeous landscaping and swim up bar..restaurants and buffet…fun excursions to temperate rain forests nearby or the big volcano with wet rain forest four hours away..friendly staff..corporate guests but they got great night entertainment we could also enjoy in the public outside areas...
March 12, 2015
Rated 4 out of 5 by Tropical4Ever Good resort for a first visit to Costa Rica
Went for Christmas with my husband and another couple. We spent all of our time at the adult pool, our room was visible, so nice and close. We all thought the food was really good, did lunch at the pool side restaurant as we liked to sit at the outdoor patio. Good wine selection, attentive service by all staff that we encountered. Thoroughly enjoyed the golf cart tour around the resort.
March 2, 2015
Rated 5 out of 5 by Bezers66 wonderful vacation
this hotel met our expectations with a few small glitches
February 19, 2015
Rated 5 out of 5 by Frann Absolute Beauty
The Westin was fantastic! Clean at all times, including the bathrooms by the poolside and the beach. Always always clean. The service was the fastest I've ever experienced. You call for anything and they are there right away. The food was phenomenal. 5 a la carte restaurant were all super delicious and able to get reservations the day before or the day of. The scenery on the premises was just gorgeous. Our room was just perfect with a balcony outside to enjoy the hot weather. Nights are just comfortable no need for a sweater. I really don't have anything negative to say about this resort. One of the nicest we've been to.
February 9, 2015
Rated 5 out of 5 by YSGR Excelente servicio!
The staff greeted us splendidly and the hotel has all the amenities for an excellent stay. We enjoyed our vacations at the Westin Playa Conchal. Thank You!
January 8, 2015
Rated 2 out of 5 by TuckerGypsy Guest Billing Issues
I really did enjoy my stay at Playa Conchal and the service was excellent while I was there; however, I encountered a billing issue upon returning home and the staff have been unable to resolve this issue as of a month after checkout. Several days after I checked out, my final bill finalized on my credit card as did a separate charge for which I have no details. I have been in contact with the hotel concierge and the Royal Beach club via email in order to resolve this issue and the responses have been very delayed and no one has been able to provide me with the details regarding this charge. I would really appreciate this charge being reversed or at least be provided a detailed bill indicating what the charge was for. Due to the inability of the staff to resolve this issue, I would not be recommending this hotel even though I enjoyed the facilities. I have been left with the feeling that the staff only cares about the guests while at the hotel and that once they check out their issues are no longer important.
January 7, 2015
Rated 5 out of 5 by Raleightarheel0606 Excellent Resort
My husband and I just enjoyed a lovely 5 day stay at Playa Conchal. We agreed it is, hands down, the best resort we have stayed at to date in the SPG group.
The staff is INCREDIBLE. We stayed in the Royal Beach Club towers and were blown away by the service. From the bartenders at the pool, to our concierge, Errol, and the front desk staff, especially Alberto, all efforts were made to ensure we had a lovely vacation. Alberto answered many questions for us before we even arrived. Errol greeted us warmly each time he saw us and always asked if we needed anything. The attention to detail and welcoming nature of the staff was one of the best parts of the stay.
The facilities are lovely, and the food is very good. Our favorite restaurants were Catalinas and Las Candelas, but there were no real misses for dinner. Breakfast at Faisanela is a must-- I was sad we didn't discover it until our 3rd day.
This is a lovely resort in a lovely country. It is very easy to get to from the Liberia airport and is the perfect place if you are looking for a vacation with a mix of adventure and relaxation.
January 5, 2015
Rated 4 out of 5 by Keith94904 Tips for a better experience
1. Book dinner reservations at the hotel restaurants for every night that you will be staying as part of your check-in!
2. Get to the pool early to "mark" your lounge chair. Be attentive to the towel check-out/return policy and be sure to take your towel card with you when you check out.
3. Re-confirm pick-up times prior to check out. Many guests depart at the same time to catch flights and the staff gets very busy.
December 29, 2014
Rated 5 out of 5 by Cassie1428 Relaxing and beautiful landscapes
Loved our honeymoon. The food was delicious and we really enjoyed sitting by the pool. The staff is also very friendly. The beach is a hidden gem and plenty of excursions to do.
We plan to visit this resort again in the future.
December 2, 2014
Rated 5 out of 5 by mv76 Great Honeymoon, except for one thing
I want to start with my stay has been amazing and everything was perfect for my honeymoon. Beach was goregeous, food was great, plenty of things to do, bed was comfortable and resort is clean...However there is one issue putting a dark cloud over my stay. I am feeling so bad seeing the stray cats around the resort, hungry and wounded. I want to take them home but can't legally. Starwood Hotels, please put a donation or charity together to help feed, care and spay/neuter the stray cats and dogs in your outside US (Not a euthanization program either.) I think you will find that many animal loving Americans like myself will be more than happy to donate and help. I am not speaking for these organizations, but I'm sure PETA and the human society (I am a member of both) would like to recognize a hotel chain such as yourself for doing something like this. Although I understand that animals are treated differently in other countries, it is truly heart braking to see this especially when there is an easy fix. Thank you-
November 30, 2014
Rated 5 out of 5 by Washins Birthday Visit
Hubby and I had a great relaxed stay. I enjoyed my birthday. Nov
November 28, 2014
Rated 4 out of 5 by RJL2014 Excellent food, great comfort
The resort is a beautiful place in a beautiful area of a beautiful country. The shower temperature wouldn't get particularly hot, and the air conditioning wouldn't get particularly cold, but every other aspect of our stay, ESPECIALLY the food, was great. Highly recommended.
November 20, 2014
Rated 5 out of 5 by spring15 AWESOM RESORT
Will be back in the near future, hands down the best all inclusive resort. We will be bringing the kids with us for sure next time!!! Please see John outside the resort on the beach wearing the red shirt, he really took care of us on all the activities around Costa Rica.
November 12, 2014
Rated 2 out of 5 by Linda59 Meaning of All Inclusive Resort.
This Resort underperformed on all aspects. Too many rules. Several restaurants closed (revolving schedule) always needed to make reservations, even at Beach Club (adults) breakfast restaurant was closed three mornings and we had to use the Beach Club Reception area, where a type of continental breakfast was served, unworthy of Starwood hotels, more like you would find at motels along the road. Minimal entertainment at night. Constant watiing for transportation cart, despite that it was low season.
September 19, 2014
Rated 5 out of 5 by Badge727 Fabulous grounds, food & service
Bathroom could be cleaner and more private.
A/C - lower setting should not be limited.
A good idea would be to have at least one restaurant facility that was open from 3pm until 6pm to facilitate having a snack at that time.
September 6, 2014
Rated 4 out of 5 by amh1968 Best All-inclusive beach hotel in Costa Rica
This hotel is absolutely beautiful. The pool area is huge and makes you want to stay there. The restaurant options are amazing... love it !!!
Playa Conchal is an amazing beach.
My only recommendation for the General Manager of this hotel is to train their reservations employees how to answer the phone. When I called it seemed to me like I was calling a house. They were rude and didn't identify with the name of the hotel.
September 4, 2014
Rated 1 out of 5 by Lopper04 Be very careful
If you like Coati's running all over the pool deck stealing your bags and scavenging anything and everything, if you like small uncomfortable rooms, if you like to be welcomed on the beaches by locals scamming your $$ and gas powered jet ski's disturbing the beautiful beach waters, if you children like to be confined after 6:00pm because the pools, beaches, game centers are all closed than this is the place to be. I have never been so dissatisfied with an all-inclusive resort in my life. My family and I have been to all-exclusive in Turks, Mexico, Aruba, Puerto Rico, St, Lucia, and have never been disappointed until arriving at the Westin. My wife and I tried to go for a cocktail in the early evening near the buffet restaurant but were surprised that there was no seating available. You know the saying happy wife happy life; didn't happen until the day we checked out. Dining was average, room service was a joke. David from the Family club area was the only Westin employee that really took care of us. THANK YOU DAVID, for making sure the coati’s didn't steal our stuff, you made our stay tolerable.
BE VERY CARFUL FUTURE GUESTS!!!! The pictures on the web site are for the adult area and look amazing, you will be disappointed.
August 30, 2014
Rated 5 out of 5 by PeakTek78 Top Notch
I'll keep this short and sweet. I'm somewhat of a hotel snob and typically have expectations that are difficult to meet. The Westin in Costa Rica not only exceeded every single one of my expectations, it blew them out of the water. This place is amazing. I highly recommend upgrading to the Royal Beach Club. It is a mathematical certainty that I'll be returning to this resort - hopefully sooner rather than later.
August 24, 2014
Rated 5 out of 5 by FrankKim2014 Overwhelming Service and Value at Every Turn at Westin Playa Conchal
What can I say about this experience here in August at your Westin Hotel in Guanacaste Costa Rica. The property was immaculate, the value of the All-Inclusive extremely strong compared to other properties I have visited on vacation. Rebecca in the Royal Beach Club did an amazing job. Yovan the Front Desk Manager insured we were taken care of during our ENTIRE stay. I saw him personally 7 times during our stay. He went out of his way to say hello, personally give us information vs. calling our room. The pools, both the Main Pool and the Royal Beach Club pool were immaculate and the service by all bartenders and restaurant personnel was highly professional. We ate at every restaurant (all 7 of them) and we were not sure which one we liked the best. They were all very good. Our favorites were Mitra Buffet, Spirula Pizza and Pasta and the Mediterranean restaurant. The chef came out BOTH nights we ate at the restaurant and talked to our table to see if everything was fine. The Mitra bar was airy and relaxed and the entertainment every night was very good and very different every night. Both David's at our Tower 2 Building were so attentive. The three bartenders at the Mitra were amazing. All the bartenders at both swim-up pools were outstanding. The Car Services associated with the hotel were very prompt and responsive. The golf course was awesome. We played there our last day. It was so convenient that the golf shop and 1st tee was right at the lobby and convenient to jump out and play a round of golf. The course was in excellent condition and the views of the Pacific Ocean stunning. The wildlife on the property that we saw daily was so great. The Howler Monkey's, the Iquana's and the Pizotes were awesome to see every day. The beach was just stunning. As nice as Grand Cayman but a greater feeling of the topics and jungle. The trails around the hotel were fun to take hikes. Just a Class AAAA experience all around. We will be back very soon to do more Rain Forest and Volcano tours. The daily activites on the property was awesome as well. Billiards tournaments, sushi making class and yoga on the beach and many more activities. Just love this place. And my wife and kids all loved it as well. Said it was the best vacation they have ever been on!
August 23, 2014
Rated 4 out of 5 by pany Enjoyed our stay
While overall our experience was a good one, we were very disappointed that the pool closed at 7:00 pm and the only bar you could access other than at a restaurant was in the lobby. All staff we encountered were very friendly and nice!
August 19, 2014
Rated 4 out of 5 by Deanna305 Beautiful resort but staff needs help
We called room service a few times over our stay where some requests were just flat out ignored and/or took hours to complete. I thought staying in the Royal Beach Club towers was suppose to be an upgrade, especially since I paid for attention I never received. The staff was unresponsive and acted like they could care less about service. When we checked out they tried to make us pay for services that were already paid?
August 19, 2014
Rated 5 out of 5 by Michelle19 Best Customer Service Ever!
We went here for a family wedding and I cannot stress enough how awesome the Westin staff was for our family wedding. Every little detail was taken care of. The hotel is just gorgeous and they cater to your every single want! With a genuine smile! The all inclusive itself is a real bonus. The bars had anything you could ever want and if they didn't have it, the bartender will go get it for you! The food is ok. Latin was our favorite, than the buffet. The other places had over or undercooked food that was not good. The presentation though was a 10! Again, the Westin really knows how to knock your socks off when it comes to a vacation with our without your kids!
August 18, 2014
Rated 5 out of 5 by Nikki02 Excellent Vacation!!
We had the best vacation ever!! We will be returning next year with our children.
August 18, 2014
Rated 5 out of 5 by Silvio1 Very good
Been all over the Caribean and this resort is as good as it gets. The food was better than average, the location was spectacular and the entire vacation was a pleasure.
August 18, 2014
Rated 4 out of 5 by Girlsgetaway925 Relaxing
I must say this place was great. Being part of the royal beach club I think more should be offered. I've visited several resorts with VIP services that there is no need for reservations. No one wants to be bothered with calling to book reservations and being told no. Either way our stay was wonderful. At night it's pretty dark n property becomes confusing. Considering the wildlife that's there you want to be able to see what's around. The guys who drive the carts are so sweet .
August 17, 2014