Rated 5 out of 5 by MSTraveler360 Tropical Oasis
This expansive property is a tropical oasis. Staff is on hand to cheerfully transport mobility impaired guests to needed destinations whenever needed. Large rooms look out onto lovely swimming "lagoons". What a treat!
February 15, 2015
Rated 5 out of 5 by liontamer007 A long time favourite with my family
We have been staying at this resort since the 1990s and while the resort needs a renewal in the rooms, we still love returning over and over again. The location, the staff and of course, the pools, never fail to make our holiday in Port Douglas a highlight. We hope to return and we hope that the renovations the resort is undergoing will not change the feel of the hotel too much!
January 30, 2015
Rated 1 out of 5 by Adriana16 Never again
Your front desk gave bad service inexperienced and no knowledge of simply questions. Housekeeping did not take our plates and cutlery away left them dirty in the room on both occasion, as well as left unwashed wine glasses, Decor was below standard you should be a 3 star hotel at the most the whole place is run down and in need of refurbishment. Food prices are overpriced considering standard is quite poor. No Mirage merchandise in store. Minibar not stocked. Television poor viewing needs an update. Clock in room unable to change to correct time. Furniture and carpet throughout hotel looked ragged. Poor lighting throughout hotel inside and out.
January 28, 2015
Rated 4 out of 5 by Holiday1111 The pool is great for kids to explore
Our motel room was a bit outdated as expected but clean and beds quite comfortable. Awsome pool but not sure if due to school holidays extra chlorine was used but our swimmers and shirts were bleached pretty bad. Maybe goggles would have been good as well but apart from that we really enjoyed our stay.
January 14, 2015
Rated 2 out of 5 by VegasTraveller Miami Vice
If you are looking to shoot a Miami Vice throw back video this is the place for you. Otherwise I would probably avoid this property until they get new management and a new owner that cares.
Beautiful Pool Area
Original 80's rooms and carpets (giant stains, nothing works, worn and dated)
Food is mediocre at best (we learned early to order delivery from town when we wanted to stay in)
Pools are nice but the towels are mixed and old and there are tons of kids screaming in every pool and spa?
Food running out of items like napkins at breakfast and refusing to use cloth saying they are for lunch and dinner?
Many more just book at your own risk
January 13, 2015
Rated 3 out of 5 by JennyMMR Perfect for family relaxation
My husband, daughter and I have just enjoyed our 2nd trip to Sheraton Mirage Port Douglas. We love it! If you want the perfect family holiday with 100% relaxation at a great budget - then this is the place for you! We love the acres of pools and the acres of gardens to wander. We can't wait to go back there again next year!
January 11, 2015
Rated 3 out of 5 by sydoz56 Not 5 star
This came recommended as 5 star. Its is far from it..It's still in the 80's. very antiquated.
Room /bath was dirty. No activities. 1 bar closes at 8pm! the other at 11pm! This is a resort! Charge for room service?? I have never had that before. The prices are very high for what you get .. Food need improving. Buffet is the same every day.. boring.. general staff friendly but mostly know very little about the hotel, the food pretty much anything. The in room safe is way too small. Not impressed. I cannot believe the rave reviews from some people
January 9, 2015
Rated 4 out of 5 by Lori45 Christmas time
We had lovely stay at Port Douglas Sheraton everything was wonderful excluding Christmas Dinner which we paid $169.00 for! Which would have been fine for the seafood feast but I did note that I was vegetarian and was extremely disappointed that nobody arranged for anything to be made for that as it was a lot money for soup and salad. A little bit under staffed but it was the busiest time of the year so no problem there.
January 6, 2015
Rated 5 out of 5 by WonderfulBog Amazing swimming pools !!!
It is true that the hotel is a little bit old, but nothing bad. And even if the rooms are "regular" (but more than ok), the huge swimming pools of the hotel are just amazing !!! And this is where you will spend 99% of your time !!!
January 2, 2015
Rated 4 out of 5 by jopem48 Very nice stay
Found this hotel to be very comfortable, with great service and very friendly staff. The room we stayed in was spacious and well furnished with quality fittings. The only down side was the seating in the foyer.Some of the chairs needed to be re sprung as they were very well used , but this did not take away in our overall pleasure
December 24, 2014
Rated 3 out of 5 by KLK78 Hotel is out-of-date
The Sheraton Port Douglas has the potential of being a great hotel. The grounds are beautiful and it is perfectly located. However, the hotel itself, including the rooms, common areas, lobby, etc is completely out-of-date and needs serious upgrades.
December 23, 2014
Rated 4 out of 5 by Robnjane Great spot
I would recommend the Mirage as a family destination, the pools and the staff were great. Children were made to feel welcome and the breakfast buffet is simply the best I've seen. Only 1 negative, whilst the rooms are comfortable and clean, they are a bit dated. Good value for money, all the family enjoyed our stay and yes we would come back !! Thank you
December 8, 2014
Rated 5 out of 5 by Jules29 Another Lovely Stay
I have been coming to the Sheraton since the 90's for holidays, conferences and work and now my partner and I try to spend at least a week every year just relaxing and recharging there. Yes the hotel is due for a refit but it's still an absolutely splendid place to stay. Personally I prefer the less formal more relaxed vibe. The pools are incomparable - you can always find a quiet spot in sun or shade. The staff are always friendly, helpful and welcoming and it always feels like we're coming back to stay at a friend's magnificent beach house! It's a wonderful location and we heartily recommend it for a great holiday. Thanks folks - hope to see you again very soon.
November 16, 2014
Rated 4 out of 5 by Dutch12 Great location, very nice facilities
We stayed at the Sheraton Port Douglas for 4 days. It's a great hotel to combine trips to the Great Barrier Reef and the rainforest with relaxing in one of the many pools.
November 12, 2014
Rated 3 out of 5 by at14 great hotel but incredibly dated
the hotel was very nice and staff was gracious, friendly and helpful. However the hotel and amenities (particularly the "spa") were incredibly and embarrassingly dated. Tarnished and dirty looking fixtures in the rooms, paired with dirty and old carpet and fixtures was very disappointing and definitely took away from the experience. A beautiful hotel that deserves to be appreciated but really needs an entire facelift to do so.
November 11, 2014
Rated 2 out of 5 by wranga Pools are great
We have been coming for three years and have noticed a huge decline in service. The facilities in the dining room are out dated and chairs uncomfortable. We were ignored on three occasions at the pool bar when ordered drinks were not delivered. We had items delivered to our room with other guests name attached. Requests for drinks and food in the Daintree Lounge refused because they don't know how to make it or was not exactly as the menu described. No flexibility. We loved staying there as the pools are the best but doubting about returning there next year due to these issues. We had several other problems but addressed them with Doreen or other staff at the time. I feel if you stay at a resort you expect a full service. Sharon on the desk is a great asset to your staff. We are now looking for a better resort with great facilities in the same area.
November 9, 2014
Rated 4 out of 5 by Grahame2014 This hotel is ideal for a relaxing holiday.
As seniors we occupied a ground floor unit with a disabled shower facility which made our stay a pleasant experience. We enjoyed the close proximity of the pool surrounds with plenty of lounge chairs and shade umbrellas.
The food was excellent, freshly cooked breakfasts and 2 fine restaurants.
The staff were very helpful and courteous.
November 7, 2014
Rated 5 out of 5 by jude2014 thought we had died and gone to heaven
as a pool lover..i must say this was my favourite holiday ever...and I travel a lot...I don't ever want to go anywhere else,needs some renos,but I can get past that........our mirage garden room (ground floor) was a secluded rainforesty delight, again needs renos but still lovely....will be returning as soon as possible...
October 28, 2014
Rated 3 out of 5 by Bin37 Slightly Dated
The main feature of this resort is the pool areas which are beautiful. We did notice that the property needed some basic upkeep such as tiles fallen off the pool wall, hardwood decking had started to deteriorate so tape had been put over it to avoid splinters. The rooms would have been top notch in their day but need a refurbishment. Excellent location right on four mile beach but would recommend a car to get into Port Douglas centre.
October 20, 2014
Rated 3 out of 5 by ABRBQ Sheraton Port Douglas
The location is excellent on the beach and has a large number of pools to compensate for not being able to swim in the surf at certain times of the year. Directions to carpark and our room were inadequate and very poorly marked so a disappointing introduction.
October 20, 2014
Rated 5 out of 5 by LACHIE fantastic
Fantastic hotel servicing an absolute must see location
October 19, 2014
Rated 5 out of 5 by Davo53 Relax in the Sunshine.
Although the rooms are starting to show the era in which they were built, they are still marvelous. Large, spacious, great shower, (although over bath) and room to sit. Best part is the surrounds. Beautiful gardens and landscaping and acres of lagoon pools with beaches and plenty of room to laze about. Beach is close and the walk into town along the beach is long enough to be exercise but close enough to be enjoyable.
October 19, 2014
Rated 5 out of 5 by DonRACT FamilySchoolHolidayStay
The optimum resort for families with excellent facilities. very friendly staff, good food and excellent Villas.
October 13, 2014
Rated 5 out of 5 by Ruge This hotel has great features
Our stay at Sheraton Mirage was fantastic couldn't have asked for better service, etc. One thing that would have made a stay a little more comfortable would be having a clothes drying rack in the room where we are able to hang damp clothes etc.
October 9, 2014
Rated 4 out of 5 by loza beautiful place
beautiful resort a little out dated but did not matter could not get any assistance from majority of staff. the buffet kept you waiting for over half an hour for a empty platter to be refilled, obviously short staffed
the staff were there as doing a job but not having the right attitude, we had one particular waiter who was run off his feet trying to do his very best for everyone, I think his name was Marco not sure ,
October 1, 2014
Rated 5 out of 5 by MACM84 One of Australia's iconic resorts
We always wanted to stay at the iconic Sheraton Mirage Resort, Port Douglas and we were not disappointed. The grounds and the lagoon pool is simply spectacular. Our superior lagoon room with private beach was amazing, the staff were attentive and always had a pleasant greeting for us. The food was exceptional. For a Resort of its age, it is clearly in a class of its own.
Thank you for a memorable holiday stay.
September 30, 2014
Rated 4 out of 5 by holidaysaregreat This hotel is great for a family holiday
Stayed in a villa for 7 nights - accommodation was excellent, it was modern, clean, spacious, furnished beautifully and cleaners maintained an excellent standard. Swimming pools were amazing and staff were friendly and courteous. Only negative comment would be that food was only average and quite expensive, otherwise I would highly recommend Sheraton Port Douglas.
September 27, 2014
Rated 2 out of 5 by sleeves This hotel has let its standards slip
The Port Douglas resort has a spectacular layout with the lagoons etc. Most of the staff are helpful but they are not experienced in providing great customer service. The food options are limited and lack variety. There were no changes or special features in the restaurants to capture anyone's interest
September 27, 2014
Rated 3 out of 5 by Joshc This hotel offer a relaxing getaway
The Sheraton is a great place to unwind and enjoy the warm tropical climate with a very accommodating staff.
September 7, 2014
Rated 5 out of 5 by Classicstyle08 Class and style never go out of fashion
We thoroughly enjoyed our stay best holiday we have had
Very impressive from the start with driveway entrance and grounds , leading to grand foyer and most welcoming staff
We felt like guests from the word go
Room was even better than imagined with beautiful gardens , walkways and water fall and features
Loved position being able to walk along beach into town to walk off the beautiful breakfast
Whole resort had special feel and enjoyed the piano entertainment on Saturday night with drinks
All the staff took the time to say hello and made feel welcome, obviously they all enjoyed their jobs
Décor classy and stylish
Look forwards to coming back next year
September 1, 2014