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Rated 4 out of 5 by 683 reviewers.
Rated 5 out of 5 by PARADISE This hotel maintains the original plantation style and is unique in the Waikiki skyline. It was a pleasure to stay there......the total experience is relaxing and the staff exceptional. August 10, 2014
Rated 5 out of 5 by Charming Waikiki Hotel Loved the opportunity for early check in and offers to upgrade when we arrived. Front desk staff excellent help and cheerful even with our flight changes and arrival time changes. Incredible view from 19th floor and loved the 4th of July there. Loved the quaintness and charm of the historic lady on the beach- thanks for your preservation . Success with blending the historic charm and more modern amenities I have become spoiled by. Love the Banyan tree and the Veranda for breakfast- thank-you. Hope to visit again from the mainland at least once more! Jill July 8, 2014
Rated 1 out of 5 by Worst Starwood Experience in 30 Years Our two rooms were "upgraded" due to our Platinum membership to a Tower room overlooking the street/construction site. Street noise all night long and then work trucks beginning at 5:00 a.m. Asked to be moved but we never were. I asked for compensation (points or a discount for the stay) and the manager responded by removing the mandatory $31 daily resort fee from one of the rooms! Would not stay here unless you want to be treated like stool. July 13, 2014
Rated 5 out of 5 by Wonderful, Rich History This was a wonderful hotel to stay with a rich history and past. I highly recommend it. August 10, 2014
Rated 4 out of 5 by Good location good location and historic ambiance August 9, 2014
Rated 5 out of 5 by Beautiful A beautiful hotel, with fantastic customer service, rooms are elegant and lovely and clean. Location is the best in Wakiki, there really is not much to complain about, only thing maybe worth mentioning, queen size beds would be nice rather than double size, other than that, perfect. July 24, 2014
Rated 5 out of 5 by Absolutely Amazing All of the hotel services were without flaw. We have never experienced the quality of staff, food, drinks and overall happiness of the guests we met. We will return! July 13, 2014
Rated 5 out of 5 by Fantastic It was great pleasure for us to stay in this hotel. The location that is walking distance from Waikiki main street and beach let us relief and feel convenience. The room is also nice, we could get partial ocean view in spite of low rate. All staffs are really kind and have taken care of us deeply. Many thanks. August 6, 2014
Rated 5 out of 5 by Moana Hawaiian Paradise The Moana Surfrider is Hawaii. The most beautiful hotel on Waikiki beach with the feel of Aloha. August 7, 2014
Rated 3 out of 5 by Can do a lot better Eating options limited and expensive, too many add on costs which should be included in high tariff paid. Beach Club complete waste of time and limiting access frustrated many guests. Non hotel guests using facilities made most facilities crowded and waiting time was excessive. August 6, 2014
Rated 5 out of 5 by Awesome As soon as we walked into the hotel, my new wife and I were in awe! We loved everything about it. The staff was extremely friendly, food was delicious, and the location was perfect. We didn't get a chance to use any of the amenities of the hotel but everything looked great! August 6, 2014
Rated 5 out of 5 by This Hotel has everything Once again our experience at the Moana Surfrider was exceptional , staff at check in great. We booked the Banyan Club which is new to the hotel, it was comfortable, food was good for breakfast and the beer wine and nibbles were great at night. love love love this place. This is our 6th year in a row and it is amazing how many people have been coming here year after year to me this says something , keep up the excellent standards Westin. June 18, 2014
Rated 2 out of 5 by This hotel was a let down Noisy room even on inside courtyard. Very small room and bathroom. Shower dirty. Never called me like they said they would when the room was ready. Told me I got upgraded as a platinum member to an oceanfront room and I did not. Outside waitress had to be called over several times to assist. Valet and bartender on terrace were excellent. August 3, 2014
Rated 4 out of 5 by Great holiday This was our first time to Waikiki. The hotel is in a fantastic location. Our beach facing diamond wing room was quiet and comfortable. We enjoyed our stay and would definitely recommend this hotel to others. August 2, 2014
Rated 5 out of 5 by this hotel is central, comfortable with all guests treated equally. I recently stayed for 7 days.The beds were truly amazing, wide range of options within hotel and also within area.Lots of choice both in hotel and in vicinity for food, beverages etc.Spa was best I have ever used. August 1, 2014
Rated 5 out of 5 by Beautiful hotel! Beautiful grounds and fabulous customer service. The men who greeted me when I drove up to the hotel, the check-in staff, and the concierge were all so friendly and filled with aloha! Anytime I called customer service or housekeeping, the service was quick and very helpful! July 31, 2014
Rated 5 out of 5 by Great hotel This hotel is in a great location and our room had a wonderful view. July 30, 2014
Rated 2 out of 5 by Disappointed - Third time is not a "charm" I grew up on Oahu and every time I return "Home", I have high expectations of this hotel. This is my third stay at the hotel and is the worst one so far. First, when I checked in I wasn't told that it was a handicapped accessible room. Second the bathroom showed a large patch of rust. Third, the shower design resulted in water flowing throughout the bathroom. Every morning I had to order an extra 5 bath mats to soak up the water. I contacted SPG and send pictures of the rust. The hotel offered to move me, but how do you move a family of four (including girls - 7 & 10) without disrupting our schedule. I would have thought I would have been treated better since I've stayed there two previous times. FYI, I don't usually complain or write these reviews, but I was so disappointed that I had to do it. July 29, 2012
Rated 2 out of 5 by Moana Surfrider We stayed in this hotel as part of a 40th anniversary trip to Hawaii. We enjoyed the common areas, location, and historical aspects of this hotel. However, our room and bath in the older section of this hotel were EXTREMELY SMALL and CONFINING. The check-in staff told us that "the hotel was very busy and this was all that was available." What was the point of making a reservation months in advance or being a resort owner if we had to take whatever was left over? We did enjoy the view of the courtyard and banyan tree. The pool area is very small with limited seating--there was never anyplace to sit. The concierge was not very helpful or enthusiastic. She seemed bored and disinterested in our questions and answered very minimally. We ended up figuring things out for ourselves. The common area entertainment was good, especially the piano player/singer on Saturday night in the lobby...excellent! We were somewhat disappointed in this hotel and would probably choose a different one in the future. July 28, 2014
Rated 5 out of 5 by Friendly My wife and I celebrated our 50th anniversary with our family in June 2014. Our stay was very enjoyable. The staff was very friendly, and the restaurant food was very good. If there is one downside, it's the birds around the outside eating areas. Other than the birds everything was very good. July 10, 2014
Rated 1 out of 5 by Extremely noise rooms and unhelpful staff in resolving issues We just checked in last night for a weekend of relaxation and rest by the ocean. The rooms are nice/clean, but we immediately noticed the extremely high street noise level in the room. The bands on the street and busses/cars mind as well have been playing in the room or driving directly through the room. I approached the front desk staff at 3 separate times about the issue, and they were completely unable to help. I understand they may be booked and not have any alternatives, but the answer was simply a "sorry nothing we can do" and then they presented me with a map of the street and suggested that I check out one of the other non-Starwood properties on the block. As a loyal Starwood member for years, it completely rattles my faith in the brand to have employees suggesting competitor hotels as the only solution to issues. This hotel is by no means up to the Westin standard that I have come to know and love. I would save your money and stay somewhere else, and if you have points you are hoping to use... stay somewhere else and use them on spa services or something instead (maybe another Starwood property in the area?). January 15, 2012
Rated 4 out of 5 by Beautiful Hotel My Families experance was all good until, I tried to call for a late check out. I was told that my room was not available for late check out. I explained that we were running late & would not be back in time. She told me there would be a charge, I question how much, her answer was how late? She was rude & not helpful at all. Did not treat me as a SPG member. Iv always had staff bend over backwards to help. She had none. We ended up checking out on time, but was very concerned and rushed. However this is a beautiful hotel & would stay again, just hoping that representives will have a better day when I return. July 17, 2014
Rated 4 out of 5 by Beautiful hotel, excellent location This is a very beautiful hotel in an excellent location in Waikiki. Our room was nice and had a side view of the ocean. I would have preferred a better view. Being an SPG Gold member, I would have hoped to be upgraded to a room with a better view. I used my Starpoints to stay here. I didn't like that I was charged a high daily resort fee when I was using A LOT of points to stay there! I also did not like that they charge for beach chairs and umbrellas when I was being charged a daily resort fee. There weren't very many chairs around the pool and you had to get up super early to get a chair. They have an outdoor restaurant that takes up much of the space near the pool. It would be nice to make more space for chairs around the pool. Besides those few annoying things, everything else was wonderful. July 23, 2014
Rated 5 out of 5 by The Moana Surfrider reflects the aloha spirit! Pleasant atmosphere. Staff are attentive and friendly. You are truly a welcomed guest. This historical hotel is well maintained with great amenities. July 7, 2014
Rated 1 out of 5 by Dissappointed ... last visit was several years ago for my wife's 40th birthday - stayed in tower and was great - one of her favourite hotels. However after recent stay - no longer the case and will not stay again given other options. The room and bathroom in old building were tiny (door opens about 6 inches from the bed) sold as city view - looked into an adjoining wall brick wall and was ridiculously noisy- checked 3 times to make sure windows were closed? requires double glazing. To make matters worse room 450 is opposite cleaners storeroom and they made no attempt to be quiet at 3am !! The hallway lights are on full beam and combined with the noise almost impossible to sleep? really disappointing as we had also recommend to friends we were travelling with. March 30, 2014
Rated 4 out of 5 by person pricey didn't have breakfast plan July 25, 2014
Rated 5 out of 5 by We always stay at this hotel. Once again, we had a great experience. The hotel is historic and beautiful. The banyan court has great drinks and friendly staff. The formal restaurant is excellent. Very good live music. July 24, 2014
Rated 3 out of 5 by Platinum status just doesnt matter here anymore. Obviously this hotel doesnt value the starwood preferred status. As a platinum member you just come to expect some things from starwood properties. Check in was great (except somehow we got skipped for the lais that the other guests seemed to get) we did get upgraded to a nice room which was awesome, as I park a car, I am ok with the resort fee. In the past at the resort when I have stayed we have had a welcome fruit basket, which I always thought was a nice touch of recognition, but as a business owner I understand cut backs and a changing economy. My bad experiences started with the free continental breakfasts that Platinum guests can now choose as there welcome ammenity. I honestly think the hotel resents giving this out. Our experiences over the first 3 days at breakfast just got progressively worse until I talked to the restaurant manager, then the guest services manager, and no one seemed to have any empathy or see anything wrong with the situation. Again as a business owner, I look at problems as an opportunity to fix the situation which is much better than letting the unhappy guest go away and stew. I found their response to be almost more disconcerning than the original problem (which in fairness they did comp the 2 days breakfasts that we were wrongly charged for) The issue wasnt about the price though for the breakfasts it was about how the restaurant made us feel through using the "coupons" and in each and every case it was far from being a valued platinum member. At a sister starwood property almost next door, the platinum guests get a platinum wrist band for special recognition and preferred seating at the restaurants, not treated like 2nd class citizens. March 31, 2012
Rated 1 out of 5 by Moana The service I come to expect from Star Woods was lacking at this property. For example a room booked for two beds several months ago was unable to be fulfilled. We were told there wasn't a bed available. Several phone calls later they were able to locate a rollaway bed to put in our room. Next, the bathroom has mold in the shower. Another issue the air conditioning did not work properly. Then we go reserve an umbrella and there isn't one available. We tried to reserve one at 8 am still not available. We had a $10 umbrella credit. So we tried to apply it to the beach chairs we Rented. Unable to do that!! Then we get over billed for those!! August 10, 2013
Rated 4 out of 5 by Lovely but silly add ons Great hotels don't nickel and dime you. I was as a platinum lifetimes offended by the 25.00 resort charge for things I am supposed to get free anyway. insult that more and you pay 50.00 to sit on the beach with an overcrowded pool area. Just outrageous, but the rooms ar lovely in the tower and the staff did try to go the extra mile. March 24, 2012
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