Rated 5 out of 5 by DDB2422 GREAT HOTEL WITH A PHENOMINAL VIEW
THIS HOTEL IS SECOND TO NONE. THE SERVICE IS TOP NOTCH AND THE VIE FROM THE HOTEL ROOMS IS TO DIE FOR.
IF YOU STAY HERE YOU WILL NOT BE DISAPPOINTED.
December 13, 2013
Rated 5 out of 5 by atakam First stay with our baby
The Royal Hawaiian has a great location and facilities, but the best part of the experience was the staff. We were on our first trip with a 5 month baby and everybody helped us and made a stay like feeling at home.
December 11, 2013
Rated 5 out of 5 by LKamekona Incredible Resort on the Beach
This grand dame of a resort sit on the amazing beach of Waikiki, the staff, food and aloha spirit captures you as you check in and walk thru the Royal. We enjoyed our long weekend and we will be back.
December 9, 2013
Rated 5 out of 5 by Vivi65 Very nice and relaxed atmosfere.
We had a very good time here.
The staff is very friendly and nice.
The pool is very small in compare to most other hotels in the area but was enough for our need.
December 9, 2013
Rated 1 out of 5 by bringingtherain Platinum for life very disappointed
As a very loyal Platinum for life Starwood member, this is the most disappointed i have ever been in a stay at a Starwood property. I used a combinations of points and pay and used my suite upgrade (which never seem to work). The started with our room not being ready at 4PM. They gave us complimentary Mia Tia for the inconvenience at the Mai Tai bar. I have been at the bar many times during business travel and enjoy the scratch Mai Tai. What we received was a smaller watered down version of the scratch (mostly juice). We didn't drink them and ordered scratch Mai Tai and paid for them. If you are going to give away a drink give us the regular stuff.
The stay got worse with the lousy view from the room, we looked at the hotel next to us (quite suite upgrade). The stay worsened every day when room service would barely clean our room and NEVER leave us a fresh set of shampoo's each day. I have never experienced this at any Starwood in my over 600 nights... My wife did a little research and found those exact shampoos online on e-bay for sale for $25/kit. It was pretty obvious what they were doing with the shampoo. Moreover, they never vacuumed our room, it was barely if ever cleaned. When you would go down the hall you would see staff scramble to keep the doors open in the rooms, which they are supposed to do. I have never felt my valuables were at risk from being stolen, except for this property.
Bottom line don't ever stay at this property and it makes me question my loyalty to Starwood moving forward. This was a complete waste of our money and points...
November 27, 2013
Rated 5 out of 5 by newmexican Royal Hawaiian staff
While the property is beautifully maintanied, the quality that continues to make the Royal Hawaiian special is the warmth of the staff, many of whom have been there for years and remember your name without being propmpted. It is that kind of personal hospitality that makes a stay there a wonderful experience.
December 7, 2013
Rated 5 out of 5 by JoeWho First Rate hotel
From the moment we arrived till the moment we left, staff were welcoming, courteous, and helpful. Hotel location can't be beat; on Waikiki beach and steps away from Kalakaua Avenue. Food and service are first rate. Same great service year after year!
November 23, 2013
Rated 5 out of 5 by JenniferLC Historic, Classy and Comfortable
A beautiful historic hotel that somehow manages to retain its regal Hawaiian heritage in the chaos of Waikiki. I loved that it was hidden behind the banyan trees and the average tourist wouldn't even know it was there. Very friendly staff, lots of little touches that made it an extra special stay. I've stayed at all 3 Starwood resorts in Honolulu and this one is by far THE BEST. That said, I wouldn't recommend if for families or people who use the word party as a verb.
November 19, 2013