Rated 2 out of 5 by PlacemakersLift2012 Placemakers Lift holiday 2012
Kids club had no emergency/first aid trainined person on hand. First Aid kit very very old. Smoke butts not raked up every morning outside bar/Flyining Fish on sand. Blood on pool edge not cleaned up within the week. Flying Fish extremely overpriced - which is why perhaps few people dined there. No bubbles (sparkiling wine) avialalbe with breakfast (for a champange breakfast) room 1575 air-con rattle very loudly and bearly cooped with cooling room.
October 30, 2012
Rated 5 out of 5 by InternationalAngel Paradise
Excellent hotel, location, service, very friendly and helpful staff. This was one of my best vacations, as it is relaxing. I had an ocean front room which is worth it as you have the view of what I imagined Fiji would look like. Grab a cocktail in one hand and watch the waves roll in. I would recommend this hotel and I will return to this "Bula" hotel.
January 13, 2014
Rated 5 out of 5 by Navajo53 The staff is fantastic
I had the misfortune of becomming ill while on my trip at the Sheraton. Sadi, our concierge, arranged for a physician to come to my room. Dr. Alex as he is called, provided excellent care. Sadi also arranged for a fresh fruit plate to be delivered to my room. Thank you Sadi.
September 1, 2013
Rated 5 out of 5 by djbjt a pleasant interlude
The Sheraton at Port Denarau was a pleasant surprise. We stayed two nights as a stopover to a Fiji Island. The staff were efficient however could e a little more friendly. The room was very well appointed, clean and well maintained. There were plenty of facilities, although where and how to use them was not immediately obvious. Sharing with two other properties allows you to spread out and enjoy different facilities without feeling you are in an enormous resort. If we return to Fiji we'd be happy to stay at the Sheraton again.
November 14, 2014
Rated 5 out of 5 by PP2368 Great Resort & Facilities
Sheraton Denarau has many great features. In particular the opportunity to benefit from the 3 resorts that are here being the Sheraton, Sheraton Villas and the Westin. Each has some attractive features. The villas are great for families and their infinity pool with Wet Edge Bar are great. The Westin has a great steakhouse, spa and also gym. The Sheraton has Flying Fish and The Pantry. There is also a great golf course close by. Make sure that you enjoy the maximum of all the facilities. Bear in mind that you can charge back any items to your room. The staff are very friendly even if 'Fiji time' seems a little slow it helps you to relax.
May 28, 2014
Rated 5 out of 5 by SJH01 Fabulous facilities, friendly staff. We'll be back.
We absolutely loved our stay at the Sheraton Fiji Resort. The staff made our holiday. We travelled with our daughter of 10 years and we literally did not see her from after breakfast to dinner time! The Activities staff encouraged her to participate in everything that was going on and she made friends with them all. Meanwhile we read, swam and looked forward to Bula hour. The cocktails were fabulous too. A very relaxing holiday and we'll be back again next year.
June 13, 2013
Rated 5 out of 5 by Tezza Amazing Resort
The resort was an amazing place to stay credit given to the staff for there cleanliness, food and very friendly and helpful. We would definatly recommend the resort to anyone going to fiji
February 19, 2012
Rated 5 out of 5 by Buffet Great family getaway-if you can afford it
A perfect getaway for the family, although this time I came with a girlfriend and had the luxury of the adult only pools.
shopping at the resorts is so expensive I would have done a lot more spending if it was more affordable. And the restaurants are outrageously high.
October 20, 2013
Rated 5 out of 5 by Brian124 Lovely Resort Hotel
From the moment you arrive you are made to feel special. Fantastic reception area opening out onto pool area and over looking the beach. Facilities are great, all at had. Small grocery stores on site and around the corner for convenience. Great eating options and the use of adjoining resort facilities a bonus. Only negative was that the house keeping was a little sloppy and inconsistent. Dirty coffee cups left in room after room clean completed, some days 3 towels other days 2, then 4. Overall a nice experience.
October 12, 2014
Rated 5 out of 5 by Melissa289 My home in paradise!
Twenty-six stays at this hotel in the last 19 years make this resort my home in paradise! Every stay just gets better each time. The staff go out of their way to ensure we are spoilt! We'll be back again soon.
November 21, 2012
Rated 1 out of 5 by ScottNZL SLOW REFUND ON CREDIT CARD
My Main concern is the time it takes to refund the credit card value that they take off you when you check in. This is $531 FJ and is meant to be refunded "a few days" after check out. We checked out on the 15th August and its now the 11th September, after two long phone calls to see where it was at it still has not shown up. On top of this, the $531 was charged again when we transferred to Tokoriki Island, so we have a total of $1062 outstanding on our credit card.
Could someone please confirm when this will be resolved.
Other than that, hotel grounds & Facilities are nice. Beach is average, so if you are after snorkeling / blue water you need to get out to an island. Location is really easy from airport & marina though.
September 11, 2014
Rated 5 out of 5 by Pete57 This hotel
The hotel is in a great position on the beach front ,family orientated .
It also has child no go areas for the adults only .
October 19, 2013
Rated 2 out of 5 by Richnem Room 1526
Upon arrival we got bombarded with information and it took 20 for us to check in. We were forced to pay $1.90 Fijian to UNICEF. The porter showed little to no regard to our luggage by throwing it onto the buggy. He drove us to the room and proceeded to bounce of every gutter to the room. We got to room 1526 the porter put our bags inside and left. There was no milk or water in the fridge so we had to buy our own as noone would answer the phone! The floor was dirty under foot. When attempting to go outside onto the veranda the back for wouldn't unlock easily and the screen door had to be lifted to be closed. The veranda had cigarette butts and other rubbish in the gardens. The bathroom had mould growing in the sink, mould on the shower ceiling, there wasn't enough water pressure to activate the rain head and the toilet roll holder and the handle on the shower door was broken as well. Tea and coffee facilities were not adequate. As you can clearly see we were not impressed with both the standard of the hotel and the way we were treated. This was our honeymoon and you ruined it. We are not going to reccommed you to any of our friends or family. If you wish to contact us further please use this email address.
November 3, 2012
Rated 1 out of 5 by marylou68 No room to lay my head
On arrival my husband 2 kids n myself were taken through the booking in process & then a reception manager proceeded to tell us they had over booked and they didn't have our rooms for us. So they would put us in another resort for the nite, they were not very apolagetic they were more concerned in telling us how rude the other lady just was when they told her. we then had to go through the entire booking in process again at the other resort. please explain how you can take my booking/money n not provide a room??? this happened to at least 2 other groups i know of in the week i was there, this is totally unacceptable - I do note that to compensate us they gave us dinner in feast on our first nite BUT the room at the other resort was a garden view we had an oceanview booked at the sheraton n we wasted a day n a 1/2 packing/unpacking n moving from resoret to resort n back. When we finally got our rooms (middle of the next day), whilst next to each other they were not interconnecting as requested the fridge in one was turned off, we realised why when we turned it on it was so noisy you couldn't sleep at nite the beds were so hard i had to put the extra doona under the sheet to try n soften it. we booked with
the receptionist for the sat nite fire walking show (our last nite) when we arrived at 6pm as instructed the reception said the show was on for a private function only(chinese delegates) no apology was forthcoming till it was clear we were extremely unhappy. Next day when checking out reception tells us but youre not meant to be checking out till tomorrow, no sorry you are wrong. just one last example of total incompetence, as for food good but far too expensive, staff extremely friendly but not very eficient if you want something you have to ask 2 or 3 times.FIJI TIME is fine except when your the one waiting I wowuld recommend Fiji as a great holiday destination but i would not recommend staying at this resort.
September 26, 2012
Rated 5 out of 5 This resort is hard to beat
I have been all around the world, but nothing quite like The Sheraton, Fiji. From the culture,(welcome into country, to the welcome into the resort), to the friendly and most beautiful people I have ever met, this resort has it all. The swimming pools, services provided to families where the staff care for the kids and do it with such genuine honour, to the bands that play each night, EVERYTHING about this resort can not be compared. The housekeeping, location, attractions near by, everything... My brother married at the Chapel here and it was absolutely incredible. The staff danced with us, took care of us like we were in paradise. The reception was literally on the sand by the water and it could not have been more beautiful. I would highly recommend this not just for a romantic getaway/leisure but definately for a cost effective, wedding that you would not get anywhere else... Thank you Miriama for making my brothers dreams come true. I have tears in my eyes just thinking about it. Would be more than happy to give anyone further feedback or advice... please do not hesitate to email me... Thank you Sheraton... We will be back soon... You deserve all praise and good that comes your way. To the gorgeous bar staff, guest services team and housekkeping team... we miss you all already... thanks for making our stay feel like a home away from home....
August 26, 2013
Rated 1 out of 5 by 50939668125 Very poor management
I start to admit that I am not used to do charter. However, Sheraton Fiji is like a eunormous cruize ship, where almost everything is of poor quality.
- The buffets are for you who like pizza and lollipops.
- Asking for the simplest thing means that staff has to contact their manager, meaning 30 minutes of waiting time. And, still (after waiting for 30 minutes) the answer is often "I am sorry".
- Compared to any other place we stayed at in Fiji, staff is afraid, quiet and booring.
- Knowledge about food, wine or else is close to non-existing. Food is presented sloppy, at least at the buffet.
- Even though I have close to 200 stays with SPG, there was no recognition at all.
- Our room was dirty upon arrival. We had to call 4 times to get a crib to our room. We never got any sheets for it.
- The babysitter asked us to bring her a plate from the buffet. This felt strange, but we did as she asked. When leaving with the plate from the buffet, we where stopped and informed that we have to pay 99 Fiji dollar if we are to leave with the plate. And, we used the babysitter of the hotel!
- There is absolutely nothing about Fiji in the hotel. Not one piece of the design. Hardly not one part of food. Hardly nothing in the way the staff is acting.
- The is, by far, the worst managed SPG hotel I ever stayed at.
- The person who cleaned our room the day after our first night did a very good job in removing the dirt from the floor.
- There is many activities for kids. Actually, the place is for kids, not adults.
- The pool looks good when posting pictures on Facebook.
August 4, 2013
Rated 5 out of 5 by Fiji56 Fiji Lover
We have stayed at this hotel 4 times (5) if you include a one day stop over and cannot recommend this hotel any higher. A fabulous hotel with typically the most wonderful fijiian hospitality provided by the locals. The meals and quality of food are excellent, the beach is very safe for swimming and it has a bar with the best view on the beach. The recent full renovation have upgraded the amenities extremely well. The only constructive criticism I would give is that the airconditioners in the rooms are loud, but having said that this is the only hotel I will stay when visiting Fiji.
April 2, 2012
Rated 5 out of 5 by BobF63 2nd Stay in 4 weeks - still perfect!
Well, after visiting in Dec 13, we had withdrawal symptoms, and decided to return again 3 weeks later in Jan 14, and it was just as wonderful - the food can't be faulted, the staff and service can't be bettered, and the rooms are still fantastic - its becoming our destination of choice on a regular basis now. The adult pool area is a blessing for those without children that want a quiet area to relax. The excellent service and facilities are not just a one off, so thank you soo much to all the staff at the Sheraton Fiji, you are wonderful!! ...and see you again soon later in 2014!
February 5, 2014
Rated 4 out of 5 by Nikk28 The Staff is AWESOME
From the moment that I was greeted at curbside your Staff performance exceeded my expectations. Each and every Staff member that I walked pass or ad to deal directly with greeted me warmly. All questions were answered any issues were quickly resolved. I thought there were some maintenance/remolding things that needed to be addressed but that is a Management issue (ie the cushions on the stools in Sheraton Link were totally worn out). The food was great but a bit pricey but that shouldn't deter anyone from staying the property. I would stay there again in a heartbeat.
February 2, 2013
Rated 5 out of 5 by Bilz85 Staff made our holiday
Friendly staff, gr8 hotel!
January 12, 2012
Rated 5 out of 5 by mikepowl All our expectations were met!
We stayed five nights for our granddaughters wedding at the Sheraton Fiji Resort and all arrangements were executed to the highest profession standard.
The facilities were excellent and the staff friendly and proficient (obviously well trained). The food and beverage outlets were first class and provided value for money. Well done to all concerned!
December 3, 2014
Rated 5 out of 5 by kimmygogo21 Great family fun
My family had a great time at the Sheraton Fiji. Lots of things to do from walking the beach looking for shells with the kids to the Beachcomber outing my husband went on to relaxing/playing at the pools.
December 4, 2014
Rated 1 out of 5 by Tajima NOT a 5 star resort!!
in a studio with a nice location, however, the room is falling apart. Everything seems to be broken. Fiji culture is friendly but if I am asked again, now two times!!!!, if MY children are my grandchildren, I am going to scream!!! Geez, I'm here to relax with my kids not reminded how old I look.....and not in front of my kids. I hate it here. Fear every moment that another hotel staff member is going to ask about my "grandkids". Food is way too expensive. Service too lay back therefore slow.
December 8, 2011
Rated 1 out of 5 by rvk0701 poor standard and service - Sheraton Denauru
Room was not prepared with cots as requested. Cots when provided were in poor condition (one was unusable). Towel rail was broken. Minor leak from the ceiling. Shower head was broken. room service menu was missing (and room service choice is poor and expensive). Only one bath robe in room. We were allocated room furthest from facilities (with 2 small children this is ridiculous). Service response to issues was poor. Management support was begrudging. Stay somewhere else!
September 15, 2013
Rated 5 out of 5 by pjexpress Everything to Expect & More
Sheraton Fiji is a beautiful hotel, from the moment you walk in to the grand entrance, staff are stellar in their service. Great facilities, extremely comfortable bed and the bathroom is the best of any hotel I have stayed in. Location only a short walk to other hotels. The atmosphere was great with live bands, dancing and excellent restaurants. I cannot wait to come back and visit this great hotel and would recommend it for couples wanting a romantic vacation away.
June 30, 2013
Rated 2 out of 5 by brown141 Not as good as it used to be....
This hotel lacks quality customer service and we were treated like we were a hassle. I had called for a late checkout because our flight was in the mid afternoon and was immediately told that this wasn't possible. The receptionist didn't even take the time to check if it was available and immediately dismissed my request. We then asked again at reception face to face and we were told yes, this isn't a problem. We were in the room and had a phone call to inform us that we were late and that checkout was at 11am. It didn't make sense what was happening however in the end we were able to leave at 2pm.
Other issues included we wanted to book more rooms but were immediately told that there were none available. When I called back a second time I was able to book the extra rooms. Not so sure what's going on with reservations!
January 14, 2013
Rated 1 out of 5 by nahc needs attention
we previously stayed at coral coast had a great time thought becauseof the sheraton name would be of a higher class no beauty spa on site no gym on site buffet not exceptable we spent more time at the western which was cheaper
September 10, 2014
Rated 5 out of 5 by Stu430 Relaxing
Outstanding service from all members of staff which made us feel relaxed from the minute we arrived until it was time to leave. Only criticism was the fact that the people below were smokers and when they were on their deck area the smoke permeated up into our room so we had to keep the doors closed. Restaurant prices were exceptionally expensive when you have a large family.
July 24, 2014
Rated 5 out of 5 by jeane we loved every feature of the hotel
the hotel and staff are faultless, beautiful
people. The food could be a bit more family friendly price wise. and a few more children favoured foods, otherwise the food was great.
November 29, 2014
Rated 5 out of 5 by Coconutz Great Conference Vibe
Had the pleasure of staying here for a conference recently. Brilliant service and amenities. Only flaws were: loud minibar fridge in the room, that echoed in it's timber housing, limited vegan options in breakfast buffet and conference dinner. Fresh Fruit on offer was fantastic!
August 5, 2014